HP EliteBook 820 G1 User manual

Getting Started
HP Notebook

© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: September 2013
Document Part Number: 723688-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
To obtain the latest information in this
guide, contact support. For U.S. support, go
to http://www.hp.com/go/contactHP. For
worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or for requesting
a full refund of the computer, please
contact your local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Welcome .......................................................................................................................................................... 1
Finding information ............................................................................................................................... 2
2 Getting to know your computer ..................................................................................................................... 4
Top ....................................................................................................................................................... 4
TouchPad ............................................................................................................................ 4
Lights ................................................................................................................................... 5
Buttons and fingerprint reader (select models only) ............................................................ 6
Keys ..................................................................................................................................... 8
Front ..................................................................................................................................................... 9
Right ................................................................................................................................................... 10
Left ..................................................................................................................................................... 11
Display ................................................................................................................................................ 12
Bottom ................................................................................................................................................ 13
3 Networking .................................................................................................................................................... 15
Using an Internet service provider (ISP) ............................................................................................ 15
Connecting to a wireless network ....................................................................................................... 16
Connecting to an existing WLAN ....................................................................................... 16
Setting up a new WLAN network ....................................................................................... 16
Configuring a wireless router ............................................................................ 17
Protecting your WLAN ....................................................................................... 17
4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 18
Using the keyboard ............................................................................................................................ 18
Identifying the hot keys ...................................................................................................... 18
Using keypads ................................................................................................................... 19
Using the embedded numeric keypad ............................................................... 19
Turning the embedded numeric keypad on and off .......................... 20
Switching key functions on the embedded numeric keypad ............. 20
Using an optional external numeric keypad ...................................................... 20
v

Using pointing devices ....................................................................................................................... 20
Setting pointing device preferences ................................................................................... 21
Using the pointing stick ...................................................................................................... 21
Using the TouchPad .......................................................................................................... 21
Turning the TouchPad off and on ...................................................................... 21
Navigating ......................................................................................................... 22
Selecting ........................................................................................................... 22
Using TouchPad gestures ................................................................................. 22
Scrolling ............................................................................................ 23
Pinching/Zooming ............................................................................. 23
5 Multimedia ..................................................................................................................................................... 24
Using the media activity controls ........................................................................................................ 24
Audio .................................................................................................................................................. 24
Connecting speakers ......................................................................................................... 24
Adjusting the volume ......................................................................................................... 25
Connecting headphones and microphones ....................................................................... 25
Checking audio functions on the computer ........................................................................ 25
Webcam (select models only) ............................................................................................................ 26
Video .................................................................................................................................................. 26
VGA ................................................................................................................................... 26
DisplayPort ........................................................................................................................ 27
6 Power management ...................................................................................................................................... 28
Shutting down the computer ............................................................................................................... 28
Refreshing your software content with Intel Smart Connect Technology ........................................... 29
Setting power options ......................................................................................................................... 29
Using power-saving states ................................................................................................. 29
Initiating and exiting Sleep ................................................................................ 29
Initiating and exiting Hibernation ....................................................................... 30
Using the power meter and power settings ....................................................... 30
Setting password protection on wakeup ........................................................... 30
Using battery power ........................................................................................................... 30
Finding additional battery information ............................................................... 31
Using Battery Check ......................................................................................... 31
Displaying the remaining battery charge ........................................................... 31
Maximizing battery discharge time .................................................................... 31
Managing low battery levels .............................................................................. 32
Identifying low battery levels ............................................................. 32
Resolving a low battery level ............................................................ 32
Inserting or removing the battery ...................................................................... 32
vi

Inserting a battery ............................................................................. 32
Removing a battery .......................................................................... 33
Conserving battery power ................................................................................. 34
Storing a user-replaceable battery .................................................................... 34
Disposing of a user-replaceable battery ............................................................ 35
Replacing a user-replaceable battery ............................................................... 35
Using external AC power ................................................................................................... 35
Testing an AC adapter ...................................................................................... 36
7 External cards and devices .......................................................................................................................... 37
Using Memory Card Readers ............................................................................................................. 37
Inserting a memory card .................................................................................................... 37
Removing a digital card ..................................................................................................... 38
Using smart cards .............................................................................................................................. 38
Inserting a smart card ........................................................................................................ 39
Removing a smart card ...................................................................................................... 39
Using a USB device ........................................................................................................................... 39
Connecting a USB device .................................................................................................. 40
Removing a USB device .................................................................................................... 40
Using optional external devices .......................................................................................................... 40
Using optional external drives ............................................................................................ 41
8 Drives ............................................................................................................................................................. 42
Handling drives ................................................................................................................................... 42
Using hard drives ............................................................................................................................... 42
Removing or replacing the service door ............................................................................ 43
Removing the service door ............................................................................... 43
Replacing the service door ................................................................................ 43
Replacing or upgrading the hard drive ............................................................................... 44
Removing the hard drive ................................................................................... 44
Installing a hard drive ........................................................................................ 45
Improving hard drive performance ..................................................................................... 46
Using Disk Defragmenter .................................................................................. 46
Using Disk Cleanup ........................................................................................... 47
Using HP 3D DriveGuard ................................................................................................... 47
Identifying HP 3D DriveGuard status ................................................................ 47
9 Security .......................................................................................................................................................... 49
Protecting the computer ..................................................................................................................... 49
Using passwords ................................................................................................................................ 50
vii

Setting passwords in Windows .......................................................................................... 50
Setting passwords in Computer Setup .............................................................................. 51
Managing a BIOS administrator password ........................................................................ 51
Entering a BIOS administrator password .......................................................... 52
Managing a Computer Setup DriveLock password ........................................................... 53
Setting a DriveLock password ........................................................................... 53
Entering a DriveLock password ........................................................................ 55
Changing a DriveLock password ...................................................................... 55
Removing DriveLock protection ........................................................................ 55
Using Computer Setup Automatic DriveLock .................................................................... 56
Entering an Automatic DriveLock password ..................................................... 56
Removing Automatic DriveLock protection ....................................................... 56
Using antivirus software ..................................................................................................................... 57
Using firewall software ....................................................................................................................... 57
Installing critical security updates ....................................................................................................... 58
Using HP Client Security .................................................................................................................... 58
Installing an optional security cable .................................................................................................... 58
Using the fingerprint reader (select models only) ............................................................................... 59
Locating the fingerprint reader ........................................................................................... 59
10 Maintenance ................................................................................................................................................ 60
Inserting or removing the battery ........................................................................................................ 60
Removing or replacing the service door ............................................................................................. 62
Removing the service door ................................................................................................ 62
Replacing the service door ................................................................................................ 63
Replacing or upgrading the hard drive ............................................................................................... 64
Removing the hard drive .................................................................................................... 64
Installing a hard drive ......................................................................................................... 64
Adding or replacing memory .............................................................................................................. 66
Adding or replacing memory modules ............................................................................... 66
Updating programs and drivers .......................................................................................................... 68
Cleaning your computer ..................................................................................................................... 69
Cleaning products .............................................................................................................. 69
Cleaning procedures .......................................................................................................... 69
Cleaning the display (All-in-Ones or Notebooks) .............................................. 69
Cleaning the sides and cover ............................................................................ 69
Cleaning the TouchPad and keyboard .............................................................. 70
11 Backup and recovery .................................................................................................................................. 71
Creating recovery media with HP Recovery Disc Creator .................................................................. 72
Creating recovery media .................................................................................................... 72
viii

Backing up your information ............................................................................................................... 72
Performing a system recovery ............................................................................................................ 73
Using the Windows recovery tools ..................................................................................... 73
Using f11 recovery tools .................................................................................................... 74
Using a Windows 7 operating system DVD (purchased separately) ................................. 75
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................... 76
Using Computer Setup ....................................................................................................................... 76
Starting Computer Setup ................................................................................................... 76
Navigating and selecting in Computer Setup ..................................................................... 76
Restoring factory settings in Computer Setup ................................................................... 77
Updating the BIOS ............................................................................................................. 78
Determining the BIOS version ........................................................................... 78
Downloading a BIOS update ............................................................................. 78
Using MultiBoot .................................................................................................................................. 80
About the boot device order ............................................................................................... 80
Choosing MultiBoot preferences ........................................................................................ 80
Setting a new boot order in Computer Setup .................................................... 80
Dynamically choosing a boot device using the f9 prompt ................................. 81
Setting a MultiBoot Express prompt .................................................................. 81
Entering MultiBoot Express preferences ........................................................... 82
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 82
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 83
13 Support ........................................................................................................................................................ 84
Contacting support ............................................................................................................................. 84
Labels ................................................................................................................................................. 85
14 Specifications .............................................................................................................................................. 87
Input power ......................................................................................................................................... 87
Operating environment ....................................................................................................................... 88
Appendix A Traveling with the computer ...................................................................................................... 89
Appendix B Troubleshooting resources ....................................................................................................... 91
Appendix C Electrostatic discharge .............................................................................................................. 92
Index ................................................................................................................................................................... 93
ix

x

1Welcome
After you set up and register the computer, it is important to take the following steps:
●Connect to the Internet—Set up your wired or wireless network so that you can connect to the
Internet. For more information, see Networking on page 15.
●Update your antivirus software—Protect your computer from damage caused by viruses. The
software is preinstalled on the computer and includes a limited subscription for free updates. For
more information, see the HP Notebook Reference Guide. For instructions on accessing this
guide, see Finding information on page 2.
●Get to know your computer—Learn about your computer features. See Getting to know your
computer on page 4and Navigating using the keyboard, touch gestures and pointing devices
on page 18 for additional information.
●Find installed software—Access a list of the software preinstalled on the computer. Select
Start >All Programs. For details about using the software included with the computer, see the
software manufacturer's instructions, which may be provided with the software or on the
manufacturer's website.
●Back up your hard drive by creating recovery discs. See Backup and recovery on page 71
1

Finding information
The computer comes with several resources to help you perform various tasks.
Resources For information about
Setup Instructions poster ●How to set up the computer
●Help to identify computer components
HP Notebook Reference Guide
To access this guide on your computer:
Select Start >Help and Support >User Guides.
●Power management features
●How to maximize battery life
●How to use the multimedia features of the computer
●How to protect the computer
●How to care for the computer
●How to update the software
●How to install certain components
●How to create a wired and/or wireless network
Help and Support
To access Help and Support, select Start >Help and
Support.
NOTE: For U.S. support, go to http://www.hp.com/
go/contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
●Operating system information
●Software, driver, and BIOS updates
●Troubleshooting tools
●How to access support
Regulatory, Safety, and Environmental Notices
To access this guide:
Select Start >Help and Support >User Guides.
●Regulatory and safety information
●Battery disposal information
Safety & Comfort Guide
To access this guide:
Select Start >Help and Support >User Guides.
– or –
Go to http://www.hp.com/ergo.
●Proper workstation setup, posture, health, and work habits
●Electrical and mechanical safety information
Worldwide Telephone Numbers booklet
This booklet is provided with your computer.
HP support telephone numbers
HP website
For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
●Support information
●Ordering parts and finding additional help
●Accessories available for the device
2 Chapter 1 Welcome

Resources For information about
Limited Warranty*
To access the warranty:
Select Start >Help and Support >User Guides >
View Warranty Information.
– or –
Go to http://www.hp.com/go/orderdocuments.
Warranty information
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from http://www.hp.com/go/orderdocuments or write to:
●North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 9115077
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Finding information 3

2 Getting to know your computer
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the
screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off.
(4) TouchPad zone Moves the pointer and selects or activates items on the
screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
4 Chapter 2 Getting to know your computer

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(2) Caps lock light On: Caps lock is on.
(3) Microphone mute light On: Microphone is muted.
(4) Num lock light On: Num lock is on.
(5) Wireless light ●White: An integrated wireless device, such as a
wireless local area network (WLAN) device, is on.
●Amber: All wireless devices are off.
(6) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
Top 5

Buttons and fingerprint reader (select models only)
Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button for at least 5 seconds to turn off the
computer.
To learn more about your power settings:
●Select Start >Control Panel >System and
Security >Power Options.
●For more information, see the HP Notebook Reference
Guide.
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
6 Chapter 2 Getting to know your computer

Component Description
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
password logon.
Top 7

Keys
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with a function key, the num lk key, the esc
key, or other keys. For more information, see Navigating
using the keyboard, touch gestures and pointing devices
on page 18.
(3) Windows logo key Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key. For more information, see
Navigating using the keyboard, touch gestures and pointing
devices on page 18.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an
external numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
(6) num lk key Turns the embedded numeric keypad on and off when
pressed in combination with the fn key.
Alternates between the navigational and numeric functions
on the integrated numeric keypad.
8 Chapter 2 Getting to know your computer

Front
Component Description
(1) Wireless light The wireless connection is on.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(3) AC adapter/Battery light ●Amber: The computer is connected to external
power and the battery is charged from 0 to 90
percent.
●White: The computer is connected to external
power and the battery is charged from 90 to 99
percent.
●Blinking amber: A battery that is the only
available power source has reached a low
battery level. When the battery reaches a critical
battery level, the battery light begins blinking
rapidly.
●Off: The battery is fully charged.
(4) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily
parked the hard drive.
NOTE: For information on HP 3D DriveGuard,
see the HP Notebook Reference Guide.
Front 9

Right
Component Description
(1) Audio-out (headphone) jack/Audio-in
(microphone) jack
Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(2) DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(3) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced
USB power performance.
(4) Memory card reader Reads data from and writes data to memory cards such as
Secure Digital (SD).
(5) RJ-45 (network) jack Connects a network cable.
(6) Docking port Connects an optional docking device.
(7) Power connector Connects an AC adapter.
10 Chapter 2 Getting to know your computer