HP Envy 15 Manual

Maintenance and Service Guide
HP 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

© Copyright 2019 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Core, and Pentium are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
NVIDIA and GeForce are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. SD, SDHC, and
SDXC are trademarks or registered trademarks
of SD-3C in the United States, other countries
or both. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2019
Document Part Number: L52244-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 6
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, speakers, vent, and ngerprint reader ................................................................................ 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer components ........................................................................................................................................ 16
Display assembly components ............................................................................................................................ 19
Mass storage devices ........................................................................................................................................... 21
Cables ................................................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 25
Workstation guidelines ..................................................................................................................... 25
Electrostatic discharge information .................................................................................................................... 25
Generating static electricity .............................................................................................................. 26
Preventing electrostatic damage to equipment ............................................................................... 26
Personal grounding methods and equipment .................................................................................. 27
Grounding the work area ................................................................................................................... 27
Recommended materials and equipment ........................................................................................ 27
Packaging and transporting guidelines .............................................................................................................. 28
v

5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 30
Battery ............................................................................................................................................... 32
Hard drive .......................................................................................................................................... 33
WLAN module .................................................................................................................................... 35
Solid-state drive ................................................................................................................................ 37
Optane memory module ................................................................................................................... 38
Memory module ................................................................................................................................ 39
Solid-state drive board ..................................................................................................................... 40
Card reader board .............................................................................................................................. 41
USB board .......................................................................................................................................... 42
Audio board ....................................................................................................................................... 43
TouchPad button board ..................................................................................................................... 44
Fingerprint reader ............................................................................................................................. 45
Fan ..................................................................................................................................................... 46
Heat sink ............................................................................................................................................ 47
System board .................................................................................................................................... 51
Display assembly ............................................................................................................................... 54
Power connector (DC-in) cable .......................................................................................................... 63
Speakers ............................................................................................................................................ 64
Top cover with keyboard ................................................................................................................... 65
6 Using Setup Utility (BIOS) ............................................................................................................................. 66
Starting Setup Utility (BIOS) ................................................................................................................................ 66
Updating Setup Utility (BIOS) .............................................................................................................................. 66
Determining the BIOS version ........................................................................................................... 66
Downloading a BIOS update .............................................................................................................. 67
7 Using HP PC Hardware Diagnostics ................................................................................................................ 68
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 68
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 69
Installing HP PC Hardware Diagnostics Windows ............................................................................. 69
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70
vi

Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 70
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 71
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71
8 Backing up, restoring, and recovering ........................................................................................................... 73
Backing up information and creating recovery media ........................................................................................ 73
Using Windows tools ......................................................................................................................... 73
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 73
Restoring and recovery ........................................................................................................................................ 74
Restoring, resetting, and refreshing using Windows tools .............................................................. 74
Recovering using HP Recovery media ............................................................................................... 74
Changing the computer boot order ................................................................................................... 74
9 Specications .............................................................................................................................................. 75
10 Power cord set requirements ...................................................................................................................... 76
Requirements for all countries ............................................................................................................................ 76
Requirements for specic countries and regions ................................................................................................ 76
11 Recycling .................................................................................................................................................. 78
Index ............................................................................................................................................................. 79
vii

viii

1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 15 Laptop PC
HP model number: 15-dw0xxx
HP CTO model: 15t-dw000
HP (APJ) model number: 15s-du0xxx
HP (APJ IT Mall) model number: 15s-dr0xxx
HP (APJ OLS) model number: 15s-dy0xxx
Processors 8th generation Intel® Core™ processors
i7-8565U 1.8 GHz (SC turbo up to 4.60 GHz) quad core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W)
i5-8265U 1.6 GHz (SC turbo up to 3.90 GHz) quad core processor (6.0 MB L3 cache, 2400 MHz FSB, 15 W)
i3-8145U 2.1 GHz (SC turbo up to 3.90 GHz) dual core processor (4.0 MB L3 cache, 2400 MHz FSB, 15 W)
7th generation Intel processors
Core i3-7020U 2.3 GHz, dual core processor (3.0 MB L3 cache, 2133 MHz FSB, 15 W)
Pentium® Silver N5000 1.1 GHz (turbo up to 2.7 GHz), dual core processor (4.0 MB L2 cache, 2400 MHz FSB, 6 W)
Celeron® N4000 1.1 GHz (turbo up to 2.6 GHz), dual core processor (4.0 MB L2 cache, 2400 MHz FSB, 6 W)
Graphics Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Supports Optimus (GeForce MX250 only)
Supports GPS (GPU Performance Scaling) (models with discrete graphics only)
Internal graphics
Intel UHD Graphics 620 (8th generation Intel Core processors)
Intel HD Graphics 620 (7th generation Intel Core processors)
Intel UHD Graphics 605 (Pentium processor)
Intel UHD Graphics 600 (Celeron processor)
Hybrid graphics
NVIDIA GeForce® MX250 with 4 GB of discrete video memory
NVIDIA GeForce MX130 with 2 GB of discrete video memory
NVIDIA GeForce MX110 with 2 GB of discrete video memory
Panel 15.6-in, 16:9 ultra wide aspect ratio, white light-emitting (WLED), slim-at (3.2 mm), eDP, narrow bezel, 220
nits
HD (1366 × 768), BrightView, SVA
HD (1366 × 768), BrightView, SVA, 220 nits, Touch-on Panel (TOP); multi touch enabled
1

Table 1-1 Product components and their descriptions (continued)
Category Description
HD (1366 × 768), anti glare, SVA (select products only)
Full high-denition (FHD) (1920 × 1080), anti glare, SVA
Full high-denition (FHD) (1920 × 1080), anti glare, UWVA
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable (Core processors)
Supports up to 16 GB of system memory
DDR4-2400 dual channel support (8th generation Core processors)
DDR4-2133 dual channel support (7th generation Core processors)
Supports the following congurations:
●16 GB (8 GB × 2)
●12 GB (8 GB × 1 + 4 GB × 1)
●8 GB (8 GB × 1 or 4 GB × 2)
●4 GB (4 GB × 1)
One SODIMM memory module slot, non-customer-accessible/non-upgradable (Pentium and Celeron
processors)
DDR4-2400 dual channel support
Supports the following congurations:
●8 GB (8 GB × 1)
●4 GB (4 GB × 1)
Storage Support for 7.0 mm/7.2 mm, SATA, 2.5-inch hard drive
Support for solid-state drive + hard drive (select products only)
Support for M.2 SATA/PCIe solid-state drive (select products only)
Single hard drive congurations
2 TB, 5400 rpm, 7.0 mm
1 TB, 5400 rpm, 7.2 mm
500 GB, 5400 rpm, 7.0 mm
Dual storage congurations (select products only)
256 GB, PCIe, value, solid-state drive + 1 TB, 5400 rpm, 7.2 mm hard drive
256 GB, SATA, TLC, solid-state drive + 1 TB, 5400 rpm, 7.2 mm hard drive
128 GB, SATA, TLC, solid-state drive + 2 TB, 5400 rpm, 7.2 mm hard drive
M.2 SATA-3, TLC, solid-state drive (select products only)
256 GB
128 GB
M.2, PCIe, NVMe, value, solid-state drive
512 GB
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
256 GB
Intel Optane (3D Xpoint) Solution, PCIe, Gen3 × 2, M.2, solid-state drive (select products only)
16 GB (Optane memory module) + 2 TB, 5400 rpm, 7.2 mm hard drive
16 GB (Optane memory module) + 1 TB, 5400 rpm, 7.2 mm hard drive
Camera HP TrueVision HD Camera with indicator light, USB 2.0, HD BSI sensor, f2.0
720p by 30 frames per second
Single digital microphone
Audio Audio control panel: HP Audio Control
Dual speakers
RJ-45 (network)
jack
Integrated 10/100/1000 NIC
Wireless Support for Miracast
Turbo Lite WLAN SVTP
Integrated wireless options with a single antenna (M.2/PCIe)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter
Integrated wireless options with dual antennas (M.2/PCIe)
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)
Media card
reader
Supports SD™/SDHC™/SDXC™
Push-pull insertion/removal
Internal card
expansion
One M.2 slot for solid-state drive
One M.2 slot for WLAN
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel
resolution to t embedded panel and external monitor connected)
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
HDMI v1.4b supporting up to 1920 × 1080 @ 60 Hz
RJ-45 (network) jack
(2) USB 3.1 Gen 1 Type-A ports (right side)
(1) USB 3.1 Gen 1 Type-C port (left side); supports data transfer
Keyboard/
TouchPad
Keyboard
Full-sized, textured, island-style keyboard with numeric keypad
Full-sized, 2-coat paint, backlit, island-style keyboard with numeric keypad
Full-sized, 2-coat paint, no backlight, island-style keyboard with numeric keypad
3

Table 1-1 Product components and their descriptions (continued)
Category Description
Full-sized, 3-coat paint, backlit, island-style keyboard with numeric keypad
TouchPad requirements
Image sensor
MultiTouch gestures enabled
Precision TouchPad support
Support for Modern TrackPad gestures
Taps enabled as default
Power
requirements
Battery
3-cell, 41 Whr, prismatic/polymer battery
Battery life enhancement
Supports battery fast charge
AC adapter
65 W HP Smart AC adapter (EM) with power cord
65 W HP Smart AC adapter with power cord
45 W HP Smart AC adapter with power cord
Power cord
1.0 m conventional power cord with a C5 connector
1.0 m conventional power cord with a C5 connector + Japan plug adapter
Security Fingerprint reader
Support for Trusted Platform Module (fTPM) 2.0 (rmware-based)
Operating
system
FreeDOS 2.0
Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language APAC EM PPP
4 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language Value Africa Market PPP
Windows 10 Home 64 Single Language Value APAC EM PPP
Windows 10 Home 64 Single Language Value India Market PPP
Windows 10 Home 64 Single Language Value Indonesia Market PPP
Windows 10 Home 64 Value Notebook Single Language
Windows 10 Home 64 Value Notebook Single Language SEAP
Windows 10 Home 64 Value Notebook Single Language Select GEO
Windows 10 Home 64 Value Single Language
Windows 10 Home S 64
Windows 10 Home S 64 Plus
Windows 10 Home S 64 Value
Windows 10 Pro 64
Serviceability End user replaceable part
AC adapter
5

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Pull the card out of the memory card reader.
(2) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(4) Power connector Connects an AC adapter.
6 Chapter 2 Getting to know your computer

Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(2) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(3) USB Type-C port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(4) Drive light ●Blinking white: The hard drive is being accessed.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(6) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left side 7

Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Getting to know your computer

Keyboard area
TouchPad
Table 2-4 TouchPad components and their descriptions
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9

Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
10 Chapter 2 Getting to know your computer

Button, speakers, vent, and ngerprint reader
Table 2-6 Button, speakers, vent, and ngerprint reader and their descriptions
Component Description
(1) Power button ●When the computer is o, press the button to turn on the computer.
●When the computer is on, press the button briey to initiate Sleep.
●When the computer is in the Sleep state, press the button briey to exit
Sleep (select products only).
●When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button down for at least 5 seconds to turn o the
computer.
To learn more about your power settings, see your power options:
▲Right-click the Power icon , and then select Power Options.
(2) Speakers Produce sound.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
(4) Fingerprint reader (select
products only)
Allows a ngerprint logon to Windows, instead of a password logon.
Keyboard area 11

Table 2-6 Button, speakers, vent, and ngerprint reader and their descriptions (continued)
Component Description
▲To use the ngerprint reader, place your nger on the ngerprint reader
until it reads your ngerprint.
IMPORTANT: To prevent ngerprint logon issues, make sure when you register
your ngerprint that all sides of your nger are registered by the ngerprint
reader.
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes specic functions when pressed in combination with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard backlight
feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on the integrated
numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is
pressed, the keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned o, that
function is reinstated when the computer is turned back on.
12 Chapter 2 Getting to know your computer