HP Envy 15 Manual

Maintenance and Service Guide
HP 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

© Copyright 2019 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Core, and Pentium are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
NVIDIA and GeForce are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. SD, SDHC, and
SDXC are trademarks or registered trademarks
of SD-3C in the United States, other countries
or both. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2019
Document Part Number: L52244-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 6
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, speakers, vent, and ngerprint reader ................................................................................ 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer components ........................................................................................................................................ 16
Display assembly components ............................................................................................................................ 19
Mass storage devices ........................................................................................................................................... 21
Cables ................................................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 25
Workstation guidelines ..................................................................................................................... 25
Electrostatic discharge information .................................................................................................................... 25
Generating static electricity .............................................................................................................. 26
Preventing electrostatic damage to equipment ............................................................................... 26
Personal grounding methods and equipment .................................................................................. 27
Grounding the work area ................................................................................................................... 27
Recommended materials and equipment ........................................................................................ 27
Packaging and transporting guidelines .............................................................................................................. 28
v

5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 30
Battery ............................................................................................................................................... 32
Hard drive .......................................................................................................................................... 33
WLAN module .................................................................................................................................... 35
Solid-state drive ................................................................................................................................ 37
Optane memory module ................................................................................................................... 38
Memory module ................................................................................................................................ 39
Solid-state drive board ..................................................................................................................... 40
Card reader board .............................................................................................................................. 41
USB board .......................................................................................................................................... 42
Audio board ....................................................................................................................................... 43
TouchPad button board ..................................................................................................................... 44
Fingerprint reader ............................................................................................................................. 45
Fan ..................................................................................................................................................... 46
Heat sink ............................................................................................................................................ 47
System board .................................................................................................................................... 51
Display assembly ............................................................................................................................... 54
Power connector (DC-in) cable .......................................................................................................... 63
Speakers ............................................................................................................................................ 64
Top cover with keyboard ................................................................................................................... 65
6 Using Setup Utility (BIOS) ............................................................................................................................. 66
Starting Setup Utility (BIOS) ................................................................................................................................ 66
Updating Setup Utility (BIOS) .............................................................................................................................. 66
Determining the BIOS version ........................................................................................................... 66
Downloading a BIOS update .............................................................................................................. 67
7 Using HP PC Hardware Diagnostics ................................................................................................................ 68
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 68
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 69
Installing HP PC Hardware Diagnostics Windows ............................................................................. 69
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70
vi

Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 70
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 71
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71
8 Backing up, restoring, and recovering ........................................................................................................... 73
Backing up information and creating recovery media ........................................................................................ 73
Using Windows tools ......................................................................................................................... 73
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 73
Restoring and recovery ........................................................................................................................................ 74
Restoring, resetting, and refreshing using Windows tools .............................................................. 74
Recovering using HP Recovery media ............................................................................................... 74
Changing the computer boot order ................................................................................................... 74
9 Specications .............................................................................................................................................. 75
10 Power cord set requirements ...................................................................................................................... 76
Requirements for all countries ............................................................................................................................ 76
Requirements for specic countries and regions ................................................................................................ 76
11 Recycling .................................................................................................................................................. 78
Index ............................................................................................................................................................. 79
vii

viii

1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 15 Laptop PC
HP model number: 15-dw0xxx
HP CTO model: 15t-dw000
HP (APJ) model number: 15s-du0xxx
HP (APJ IT Mall) model number: 15s-dr0xxx
HP (APJ OLS) model number: 15s-dy0xxx
Processors 8th generation Intel® Core™ processors
i7-8565U 1.8 GHz (SC turbo up to 4.60 GHz) quad core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W)
i5-8265U 1.6 GHz (SC turbo up to 3.90 GHz) quad core processor (6.0 MB L3 cache, 2400 MHz FSB, 15 W)
i3-8145U 2.1 GHz (SC turbo up to 3.90 GHz) dual core processor (4.0 MB L3 cache, 2400 MHz FSB, 15 W)
7th generation Intel processors
Core i3-7020U 2.3 GHz, dual core processor (3.0 MB L3 cache, 2133 MHz FSB, 15 W)
Pentium® Silver N5000 1.1 GHz (turbo up to 2.7 GHz), dual core processor (4.0 MB L2 cache, 2400 MHz FSB, 6 W)
Celeron® N4000 1.1 GHz (turbo up to 2.6 GHz), dual core processor (4.0 MB L2 cache, 2400 MHz FSB, 6 W)
Graphics Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Supports Optimus (GeForce MX250 only)
Supports GPS (GPU Performance Scaling) (models with discrete graphics only)
Internal graphics
Intel UHD Graphics 620 (8th generation Intel Core processors)
Intel HD Graphics 620 (7th generation Intel Core processors)
Intel UHD Graphics 605 (Pentium processor)
Intel UHD Graphics 600 (Celeron processor)
Hybrid graphics
NVIDIA GeForce® MX250 with 4 GB of discrete video memory
NVIDIA GeForce MX130 with 2 GB of discrete video memory
NVIDIA GeForce MX110 with 2 GB of discrete video memory
Panel 15.6-in, 16:9 ultra wide aspect ratio, white light-emitting (WLED), slim-at (3.2 mm), eDP, narrow bezel, 220
nits
HD (1366 × 768), BrightView, SVA
HD (1366 × 768), BrightView, SVA, 220 nits, Touch-on Panel (TOP); multi touch enabled
1

Table 1-1 Product components and their descriptions (continued)
Category Description
HD (1366 × 768), anti glare, SVA (select products only)
Full high-denition (FHD) (1920 × 1080), anti glare, SVA
Full high-denition (FHD) (1920 × 1080), anti glare, UWVA
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable (Core processors)
Supports up to 16 GB of system memory
DDR4-2400 dual channel support (8th generation Core processors)
DDR4-2133 dual channel support (7th generation Core processors)
Supports the following congurations:
●16 GB (8 GB × 2)
●12 GB (8 GB × 1 + 4 GB × 1)
●8 GB (8 GB × 1 or 4 GB × 2)
●4 GB (4 GB × 1)
One SODIMM memory module slot, non-customer-accessible/non-upgradable (Pentium and Celeron
processors)
DDR4-2400 dual channel support
Supports the following congurations:
●8 GB (8 GB × 1)
●4 GB (4 GB × 1)
Storage Support for 7.0 mm/7.2 mm, SATA, 2.5-inch hard drive
Support for solid-state drive + hard drive (select products only)
Support for M.2 SATA/PCIe solid-state drive (select products only)
Single hard drive congurations
2 TB, 5400 rpm, 7.0 mm
1 TB, 5400 rpm, 7.2 mm
500 GB, 5400 rpm, 7.0 mm
Dual storage congurations (select products only)
256 GB, PCIe, value, solid-state drive + 1 TB, 5400 rpm, 7.2 mm hard drive
256 GB, SATA, TLC, solid-state drive + 1 TB, 5400 rpm, 7.2 mm hard drive
128 GB, SATA, TLC, solid-state drive + 2 TB, 5400 rpm, 7.2 mm hard drive
M.2 SATA-3, TLC, solid-state drive (select products only)
256 GB
128 GB
M.2, PCIe, NVMe, value, solid-state drive
512 GB
2 Chapter 1 Product description