HP ENVY x360 m6 Convertible Manual

HP ENVY x360 m6 Convertible
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Centrino, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: April 2015
Document Part Number: 806484-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes parts that should only be accessed by an authorized service provider.
Accessing parts described in the chapter titled, "Removal and replacement procedures for Authorized Service
Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap. Use the device only on a hard, at surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow.
Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing,
during operation. The device and the AC adapter comply with the user-accessible surface temperature limits
dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 7
Changing your notebook to an entertainment stand ......................................................................... 8
Changing your notebook to a tablet ................................................................................................... 8
Top .......................................................................................................................................................................... 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 17
Miscellaneous parts ............................................................................................................................................. 18
Rubber Kit ............................................................................................................................................................ 19
Mass storage devices ........................................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................................... 23
Equipment guidelines ..................................................................................................... 24
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 25
Component replacement procedures .................................................................................................................. 25
vii

Top cover ........................................................................................................................................... 26
Hard drive .......................................................................................................................................... 29
Solid-state drive (M.2) ....................................................................................................................... 31
WLAN module .................................................................................................................................... 33
Speakers ............................................................................................................................................ 34
USB board (USB/volume/hard drive LED/card reader) ...................................................................... 36
System board .................................................................................................................................... 38
Memory module ................................................................................................................................ 41
Heat sink ............................................................................................................................................ 44
Battery ............................................................................................................................................... 47
Display assembly ............................................................................................................................... 49
Power button board .......................................................................................................................... 56
Power connector cable ...................................................................................................................... 57
6 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 58
Starting Setup Utility (BIOS) ................................................................................................................................ 58
Updating the BIOS ................................................................................................................................................ 58
Determining the BIOS version ........................................................................................................... 58
Downloading a BIOS update .............................................................................................................. 59
Synchronizing a tablet and keyboard (select models only) ................................................................................ 60
7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 61
Starting Setup Utility (BIOS) ................................................................................................................................ 61
Updating Setup Utility (BIOS) .............................................................................................................................. 61
Determining the BIOS version ........................................................................................................... 61
Downloading a BIOS update .............................................................................................................. 62
Synchronizing a tablet and keyboard (select products only) .............................................................................. 63
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 64
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 65
9 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 66
Creating recovery media and backups ................................................................................................................ 66
Creating HP Recovery media (select models only) ........................................................................... 66
Using Windows tools ........................................................................................................................................... 67
Restore and recovery ........................................................................................................................................... 67
Recovering using HP Recovery Manager ........................................................................................... 68
What you need to know before you get started ............................................................. 68
Using the HP Recovery partition (select models only) ................................................... 69
Using HP Recovery media to recover .............................................................................. 69
viii

Changing the computer boot order ................................................................................ 69
Removing the HP Recovery partition (select models only) ............................................ 70
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 71
Creating recovery media and backups ................................................................................................................ 71
Creating HP Recovery media (select products only) ......................................................................... 71
Using Windows tools ........................................................................................................................................... 72
Restore and recovery ........................................................................................................................................... 73
Recovering using HP Recovery Manager ........................................................................................... 73
What you need to know before you get started ............................................................. 73
Using the HP Recovery partition (select products only) ................................................. 74
Using HP Recovery media to recover .............................................................................. 74
Changing the computer boot order ................................................................................ 75
Removing the HP Recovery partition (select products only) ......................................... 75
11 Specications ............................................................................................................................................ 76
Computer specications ...................................................................................................................................... 76
39.6-cm (15.6-in) display specications ............................................................................................................. 77
Hard drive specications ..................................................................................................................................... 78
Hard drive specications, hybrid drives .............................................................................................................. 79
12 Power cord set requirements ...................................................................................................................... 80
Requirements for all countries ............................................................................................................................ 80
Requirements for specic countries and regions ................................................................................................ 80
13 Recycling .................................................................................................................................................. 82
Index ............................................................................................................................................................. 83
ix

x

1 Product description
Category Description
Product name HP ENVY x360 m6 Convertible
HP ENVY x360 Convertible
Processors 5th generation Intel® Core™ i7 Processor
Intel Core i7-5500U (2.4GHz, SC turbo up to 3.0GHz), 1600MHz/4MB L3, Dual 15W
5th generation Intel Core i5 Processor
Intel Core i5-5200U (2.2GHz, SC turbo up to 2.7GHz), 1600MHz/3MB L3, Dual 15W
Chipset Intel BDW U processor 1-chip BGA
Graphics Internal graphics:
Intel HD Graphics 5500
Hybrid graphics:
NVIDIA N16S-GT (GeForce 930M) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs,
1GHz bridge to 900MHz)
Support HD Decode, DX11, and HDMI
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panel 39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA, AntiGlare (1366×768) display, at 3.8
mm, eDP; typical brightness: 220 nits (not available for models with i7 processors)
39.6-cm (15.6-in), FHD, WLED, SVA, BrightView, (1920×1080) display, slim 3.2 mm, eDP; typical brightness: 220 nits
39.6-cm (15.6-in), FHD, WLED, SVA, AntiGlare, (1920×1080) display, slim 3.2 mm, eDP; typical brightness: 250 nits
bridged to 220 nits FHD panel
Flush glass panel cover support
Touch screen with ush glass, multi-touch enabled
Supports LVDS (co-layout with eDP1.3)
Support Active Stylus
Memory Two SODIMM slots - non customer accessible / non-upgradeable
DDR3L-1600 Dual Channel Support
Supports up to 16 GB of system RAM in the following congurations:
●16384-MB total system memory (8192×2)
●12288-MB total system memory (8192×1) + (4096×1)
●8192-MB total system memory (8192×1) or (4096×2)
●4096-MB total system memory (4096×1) or (2048×2)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in)/7.2 mm (.28 in) thicknesses
Accelerometer / HDD protection support
1

Category Description
Single HDD congurations:
●1-TB, 5400-rpm, 7.2-mm
●750-GB, 5400-rpm, 7.2-mm
●500-GB, 5400-rpm, 7.0-mm
SSHD congurations:
●500-GB, 5400-rpm, 7.0-mm SSHD w/8GB NAND
M.2 SATA-3 (NGFF):
●256 GB, TLC
External
optical drive
9.5 mm tray load, SATA, External USB optical drive (aluminium material)
DVD+/-RW Double-Layer SuperMulti
Supports M-disc
Webcam and
microphone
HP TrueVision HD: HD camera (xed, no tilt with activity LED, 1280×720 by 30 frames per second)
Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression
Enable HP Noise Cancellation
Support Voice Recognition
Audio Dual speakers
Bang & Olufsen
Sensors Sensor Hub
Gyroscope / E-compass / Accelerometer
Accelerometer (2) (including 1 for hard drive protection support)
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless Integrated Wireless options with dual antennas (M.2/PCIe):
●Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO)
●Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
●Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter
Intel WiDi support
Compatible with Miracast-certied devices
Internal card
expansion
One M.2 slot for WLAN
One M.2 slot for SSD
External
media card
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2 on right side)
2 Chapter 1 Product description

Category Description
USB 2.0 (1 on left side)
AC Smart Pin adapter plug
Headphone/microphone combo jack
Keyboard/
pointing
devices
Full size backlit three-coat paint island-style keyboard with numeric keypad
TouchPad with multitouch gestures enabled (2-nger scrolling, pinch-zoom, rotate, 2-nger click, 3-nger ick)
Taps enabled by default
Support Win8 Modern Trackpad Gestures
Power
requirements
Battery:
3-cell, 48-Whr, 4.2-AH, Li-ion battery
AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
1 meter power cord
Security Kensington Security Lock
Operating
system
Preinstalled:
●Windows 10
●Windows 10 High End ML
●Windows 10 High End EM/SL
●Windows 8.1
Serviceability End-user replaceable parts:
●AC adapter
3

2 External component identication
Right side
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
(2) Windows button Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return you to
the previous screen.
(3) USB 3.0 port Connects optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
4 Chapter 2 External component identication

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(7) AC adapter/battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(8) Power connector Connects an AC adapter.
Left side
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
Left side 5

Component Description
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Windows 8.1::
▲From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.
‒ or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
Windows 10:
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Memory card reader Reads optional memory cards that enable you to store, manage,
share or access information.
To insert a card:
▲Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is rmly seated.
To remove a card:
▲Press in on the card it until it pops out.
(6) Volume button Controls speaker volume.
●To decrease speaker volume, press the – edge of the
button.
●To increase speaker volume, press the + edge of the
button.
(7) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
6 Chapter 2 External component identication

Display
Component Description
(1) Internal microphones Record sound.
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲Windows 8.1: From the Start screen, type camera, and then
select Camera from the list of applications.
▲Windows 10: Type camera in the taskbar search box, and then
select Camera.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(5) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
To access this document in Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Display 7

Your computer can function as a classic notebook and, in addition, the display can be rotated so that the
computer transforms into an entertainment stand or a tablet.
Changing your notebook to an entertainment stand
To change your notebook to an entertainment stand, raise the display, and then rotate the display backward
to a stand position (about 315 degrees).
Changing your notebook to a tablet
To change your notebook to a tablet, raise the display, and then rotate the display backward until it is ush
with the computer bottom (360 degrees).
8 Chapter 2 External component identication

Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 9

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
10 Chapter 2 External component identication