HP EliteBook 720 G1 Manual

HP EliteBook 820 G1 Notebook PC and
HP EliteBook 725 G2 Notebook PC and HP
EliteBook 720 G1 Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and combinations
thereof, are trademarks of Advanced Micro
Devices, Inc. Bluetooth is a trademark owned
by its proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Fourth Edition: May 2015
Third Edition: May 2014
Second Edition: March 2014
First Edition: September 2013
Document Part Number: 723686-004
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
Product Name ........................................................................................................................................................ 1
Chipset ................................................................................................................................................................... 1
Processor ............................................................................................................................................................... 1
Panel ...................................................................................................................................................................... 2
Graphics ................................................................................................................................................................. 2
Memory .................................................................................................................................................................. 3
Flash cache ............................................................................................................................................................. 3
MiniCard solid-state drive ..................................................................................................................................... 3
Primary storage ..................................................................................................................................................... 3
Audio and video ..................................................................................................................................................... 5
Ethernet ................................................................................................................................................................. 5
Wireless networking .............................................................................................................................................. 5
External expansion ................................................................................................................................................ 6
Ports ....................................................................................................................................................................... 6
Docking .................................................................................................................................................................. 7
Keyboard/pointing devices .................................................................................................................................... 7
Power requirements .............................................................................................................................................. 7
Security .................................................................................................................................................................. 7
Operating system .................................................................................................................................................. 8
Serviceability ....................................................................................................................................................... 11
2 External component identification ............................................................................................................... 12
Display ................................................................................................................................................................. 12
Buttons and fingerprint reader (select models only) ......................................................................................... 13
Keys ...................................................................................................................................................................... 14
Lights ................................................................................................................................................................... 15
TouchPad ............................................................................................................................................................. 16
Front ..................................................................................................................................................................... 17
Left side ............................................................................................................................................................... 18
Right side ............................................................................................................................................................. 19
Bottom ................................................................................................................................................................. 20
3 Illustrated parts catalog .............................................................................................................................. 21
Locating the serial number, product number, and model number .................................................................... 21
Computer major components ............................................................................................................................. 22
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Display assembly components ........................................................................................................................... 35
Plastics Kit ........................................................................................................................................................... 38
Mass storage devices .......................................................................................................................................... 39
Miscellaneous parts ............................................................................................................................................. 40
Sequential part number listing ........................................................................................................................... 43
4 Removal and replacement preliminary requirements ..................................................................................... 62
Tools required ...................................................................................................................................................... 62
Service considerations ........................................................................................................................................ 62
Plastic parts ....................................................................................................................................... 62
Cables and connectors ...................................................................................................................... 63
Drive handling ................................................................................................................................... 63
Grounding guidelines ........................................................................................................................................... 63
Electrostatic discharge damage ....................................................................................................... 63
Packaging and transporting guidelines ......................................................................... 65
Workstation guidelines ................................................................................ 65
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 67
Component replacement procedures ................................................................................................................. 67
Service cover ..................................................................................................................................... 67
Battery ............................................................................................................................................... 69
Hard drive .......................................................................................................................................... 71
WWAN module ................................................................................................................................... 74
Solid-state drive ................................................................................................................................ 76
WLAN module .................................................................................................................................... 78
Memory module ................................................................................................................................ 80
Keyboard ........................................................................................................................................... 81
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 88
Component replacement procedures ................................................................................................................. 88
RTC battery ........................................................................................................................................ 88
Top cover ........................................................................................................................................... 89
Display assembly .............................................................................................................................. 93
TouchPad ......................................................................................................................................... 100
Card reader board ........................................................................................................................... 101
Heat sink .......................................................................................................................................... 103
Fan ................................................................................................................................................... 105
System board .................................................................................................................................. 107
Fingerprint reader board ................................................................................................................. 115
Speaker assembly ........................................................................................................................... 116
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Power button board ........................................................................................................................ 118
7 Computer Setup (BIOS) ............................................................................................................................... 119
Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................ 119
Using Computer Setup .................................................................................................................... 119
Starting Computer Setup ..............................................................................................119
Navigating and selecting in Computer Setup ...............................................................119
Restoring factory settings in Computer Setup ............................................................ 121
Updating the BIOS .........................................................................................................121
Determining a BIOS version ....................................................................... 121
Downloading a BIOS update for Windows 8 .............................................. 122
Using MultiBoot ...............................................................................................................................122
About the boot device order .........................................................................................122
Choosing MultiBoot preferences ..................................................................................123
Setting a new boot order in Computer Setup ............................................ 123
Dynamically choosing a boot device using the f9 prompt ........................ 123
Setting a MultiBoot Express prompt ..........................................................124
Entering MultiBoot Express preferences ...................................................124
Using HP PC Hardware Diagnostics (UEFI) (select models only) ....................................................124
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 126
Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................ 127
Using Computer Setup .................................................................................................................... 127
Starting Computer Setup ..............................................................................................127
Navigating and selecting in Computer Setup ...............................................................127
Restoring factory settings in Computer Setup ............................................................ 128
Updating the BIOS .........................................................................................................129
Determining a BIOS version ....................................................................... 129
Downloading a BIOS update for Windows 7 .............................................. 129
Using MultiBoot ...............................................................................................................................130
About the boot device order .........................................................................................130
Choosing MultiBoot preferences ..................................................................................130
Setting a new boot order in Computer Setup ............................................ 130
Dynamically choosing a boot device using the f9 prompt ........................ 131
Setting a MultiBoot Express prompt ..........................................................131
Entering MultiBoot Express preferences ...................................................131
Using HP PC Hardware Diagnostics (UEFI) (select models only) ....................................................132
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 133
Linux – Computer Setup (BIOS) and Advanced System Diagnostics ................................................................ 134
Starting Computer Setup ................................................................................................................ 134
Using Computer Setup .................................................................................................................... 134
Navigating and selecting in Computer Setup ...............................................................134
ix

Restoring factory settings in Computer Setup ............................................................ 135
Updating the BIOS ........................................................................................................................... 136
Determining the BIOS version ...................................................................................... 136
Downloading a BIOS update ......................................................................................... 136
Using Advanced System Diagnostics .............................................................................................. 137
8 Specifications ........................................................................................................................................... 138
9 Backup and recovery .................................................................................................................................. 139
Windows 8 ......................................................................................................................................................... 139
Backing up your information .......................................................................................................... 139
Performing a system recovery ....................................................................................................... 140
Using the Windows recovery tools ............................................................................... 141
Using f11 recovery tools .............................................................................................. 142
Using Windows 8 operating system media (purchased separately) ........................... 142
Using Windows Refresh for quick and easy recovery .................................................. 143
Remove everything and reinstall Windows ................................................................. 143
Using HP Software Setup .............................................................................................. 144
Windows 7 ......................................................................................................................................................... 144
Creating recovery media with HP Recovery Disc Creator ............................................................... 145
Creating recovery media .............................................................................................. 145
Backing up your information .......................................................................................................... 145
Performing a system recovery ....................................................................................................... 146
Using the Windows recovery tools ............................................................................... 147
Using f11 recovery tools .............................................................................................. 148
Using a Windows 7 operating system DVD (purchased separately) ........................... 149
Linux .................................................................................................................................................................. 150
Creating backups ............................................................................................................................. 150
Backing up your information .......................................................................................................... 150
Performing a system recovery ....................................................................................................... 151
Remove everything and reinstall SLED .......................................................................................... 151
10 Statement of Volatility ............................................................................................................................ 153
Non-volatile memory usage ............................................................................................................................. 154
Questions and answers ..................................................................................................................................... 157
Using HP Sure Start (select models only) ......................................................................................................... 159
11 Power cord set requirements .................................................................................................................... 160
Requirements for all countries ......................................................................................................................... 160
Requirements for specific countries and regions ............................................................................................. 160
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