HP ENVY x2 Manual

HP ENVY x2 Detachable (model numbers
12-e001 through 12-e099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Pentium, and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2017
Document Part Number: L12736-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Keyboard area ........................................................................................................................................................ 6
Connecting the keyboard .................................................................................................................... 6
Removing the keyboard ...................................................................................................................... 7
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Special keys ....................................................................................................................................... 10
Action keys ........................................................................................................................................ 11
Top ........................................................................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Rear ...................................................................................................................................................................... 14
Pen ....................................................................................................................................................................... 15
Labels ................................................................................................................................................................... 17
Inserting a nano SIM card .................................................................................................................................... 18
Using the microSD memory card reader ............................................................................................................. 19
Inserting a microSD memory card .................................................................................................... 19
Removing a microSD memory card ................................................................................................... 20
3 Illustrated parts catalog .............................................................................................................................. 21
Computer major components .............................................................................................................................. 21
Display assembly subcomponents ...................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 26
Tools required ...................................................................................................................................................... 26
Service considerations ......................................................................................................................................... 26
Plastic parts ....................................................................................................................................... 26
Cables and connectors ...................................................................................................................... 27
Drive handling ................................................................................................................................... 27
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
v

Packaging and transporting guidelines .......................................................................... 29
Workstation guidelines ................................................................................................... 29
Equipment guidelines ..................................................................................................... 30
5 Removal and replacement procedures ........................................................................................................... 31
Component replacement procedures .................................................................................................................. 31
Display panel assembly ..................................................................................................................... 32
Touchscreen board ............................................................................................................................ 35
Battery ............................................................................................................................................... 36
USB Type-C board .............................................................................................................................. 39
USB Type-C cable ............................................................................................................................... 41
Touchscreen board cable ................................................................................................................... 42
Display panel cable ........................................................................................................................... 43
POGO pin connector cable ................................................................................................................. 44
Audio board ....................................................................................................................................... 45
Volume button board ........................................................................................................................ 46
Power button board .......................................................................................................................... 47
Webcams ........................................................................................................................................... 48
SIM card tray bracket ......................................................................................................................... 51
System board .................................................................................................................................... 52
MicroSD memory card reader board ................................................................................................. 55
Speakers ............................................................................................................................................ 57
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Downloading a BIOS update .............................................................................................................. 59
7 Backing up, restoring, and recovering ........................................................................................................... 60
Creating backups ................................................................................................................................................. 60
Restore and recovery ........................................................................................................................................... 60
8 Using HP PC Hardware Diagnostics UEFI ......................................................................................................... 61
Downloading HP PC Hardware Diagnostics UEFI to a USB device ....................................................................... 61
Downloading the latest HP PC Hardware Diagnostics UEFI version ................................................. 62
9 Specications .............................................................................................................................................. 63
Input power .......................................................................................................................................................... 63
Operating environment ....................................................................................................................................... 64
vi

10 Power cord set requirements ...................................................................................................................... 65
Requirements for all countries ............................................................................................................................ 65
Requirements for specic countries and regions ................................................................................................ 66
11 Recycling .................................................................................................................................................. 68
Index ............................................................................................................................................................. 69
vii

viii

1 Product description
Category Description
Product Name HP ENVY x2 Detachable
Processors Qualcomm® Snapdragon™ 835 Mobile PC Platform (up to 2.6GHz, 8 cores, 1866MHz, 2 MB L2
cache)
Graphics Internal graphics:
Qualcomm Adreno™ 540
Panel 12.3-in WUXGA+ white light-emitting diod (WLED), BrightView (1920×1280), uslim-bent
(1.96mm), ultra-wide viewing angle (UWVA), and panel self-refresh (PSR)
Memory Support for up to 8192 MB of LPDDR4X 1866 MHz system memory in the following
congurations:
8192 MB (8192 MB × 1)
4096 MB (4096 MB × 1)
Hard drive Support for the following universal ash storage (USF) congurations:
128 GB
256 GB
Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive
Audio and video Support for the following integrated cameras:
Front: HP Wide Vision camera: high denition (2592×1944) 5 MP, xed (no tilt), wide dynamic
range (WDR)
Rear: HP Wide Vision camera: high denition (4160×3120) 13 MP, xed (no tilt), WDR
Triple digital microphone array w/ appropriate software - beam forming, echo cancellation,
noise suppression
Dual speakers
Bang & Olufsen Audio
Wireless Qualcomm WCN3990 802.11.AC 2×2 Dual-Phy Wi-Fi MU-MIMO with Bluetooth-5
Compatible with Miracast-certied devices
External media
cards
Micro Secure Digital (SD) Media Reader with pin-injection technology
Ports AC adapter: HP Smart pin plug
Audio: one combo audio-out (headphone)/audio-in (microphone) jack
(1) USB Type-C (Generation 1) on left side
Keyboard/pointing
devices
3-coat paint island-style keyboard in Oxford Blue color
Clickpad with image sensor
Multitouch gestures enabled by default
Support for Modern Trackpad gestures
1

Category Description
Taps enabled by default
Power
requirements
45-W Smart AC USB Type-C adapter (duckhead style) with localized cable plug support
1 meter power cord
3-cell, 49-Whr polymer battery
Security Qualcomm Mobile Security Solutions
Operating system Preinstalled
Windows 10 S
Serviceability End user replaceable parts:
AC adapter
Soft cover keyboard/keyboard cover
2 Chapter 1 Product description

2 External component identication
Right side
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) Volume buttons Control speaker volume on the computer.
(3) Nano SIM card slot Supports a wireless subscriber identity module (SIM) card.
For SIM card installation steps, see Inserting a nano SIM card
on page 18.
(4) Card tray access hole Insert the removal tool or a small straightened paper clip into
the hole and press in to release the tray.
Right side 3

Left side
Component Description
(1) MicroSD memory card reader Reads optional memory cards that store, manage, share, or
access information. For installation instructions, see Using the
microSD memory card reader on page 19.
(2) Card tray access hole Insert the removal tool or a small straightened paper clip into
the hole and press in to release the tray.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(4) USB Type-C power connector and SuperSpeed
port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
4 Chapter 2 External component identication

Display
Component Description
(1) Speakers Produce sound.
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(4) Camera lights On: One or more front cameras are in use.
(5) Cameras Allow you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region,
To access the user guides, select Start, select HP Help and Support, and then select HP Documentation.
Display 5

Keyboard area
Connecting the keyboard
1. Rotate the softcover top portion (1) downward from the hinge until it creates a stand at the angle you
want.
2. Flip the softcover keyboard (2) downward.
3. To connect the keyboard, lower the computer into the softcover (3) until the connectors click into place.
6 Chapter 2 External component identication

Removing the keyboard
1. To remove the computer from the keyboard, pull the keyboard (1) away from the back of the stand.
2. Separate the tablet (2) and keyboard (2).
Keyboard area 7

TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
Keyboard area 9

Special keys
Component Description
(1) fn key Executes specic functions when pressed in combination with
another key.
(2) Windows® key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(3) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
10 Chapter 2 External component identication

Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 10.
▲To use an action key, press and hold the key.
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 11

Top
Component Description
(1) Internal microphones Record sound.
(2) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲
Right-click the Power icon , and then select
Power Options.
12 Chapter 2 External component identication