HP 8710p - Compaq Business Notebook Manual

HP Compaq 8710p Notebook PC and
HP Compaq 8710w Mobile Workstation
Maintenance and Service Guide

© Copyright 2007, 2008 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are trademarks or registered
trademarks of Intel Corporation or its
subsidiaries in the United States and other
countries. Java is a US trademark of Sun
Microsystems, Inc. Microsoft, Windows, and
Windows Vista are either trademarks or
registered trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Third Edition: July 2008
First Edition: June 2007
Document Part Number: 453579-003

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description
2 External component identification
Display components ............................................................................................................................. 7
Top components ................................................................................................................................... 8
Buttons, switches, and fingerprint reader ............................................................................ 8
Keys ..................................................................................................................................... 9
Lights ................................................................................................................................. 10
Pointing devices ................................................................................................................. 12
Front components .............................................................................................................................. 13
Left-side components ......................................................................................................................... 14
Rear component ................................................................................................................................. 15
Right-side components ....................................................................................................................... 15
Bottom components ........................................................................................................................... 16
3 Illustrated parts catalog
Serial number location ........................................................................................................................ 17
Computer major components ............................................................................................................. 18
Plastics Kit .......................................................................................................................................... 26
Cable Kit ............................................................................................................................................. 27
Mass storage devices ......................................................................................................................... 28
Miscellaneous parts ............................................................................................................................ 28
Sequential part number listing ............................................................................................................ 30
4 Removal and replacement procedures
Preliminary replacement requirements ............................................................................................... 37
Tools required .................................................................................................................... 37
Service considerations ....................................................................................................... 37
Plastic parts ....................................................................................................... 37
Cables and and pointing stick connectors ......................................................... 38
Drive handling ................................................................................................... 38
Grounding guidelines ......................................................................................................... 39
Electrostatic discharge damage ........................................................................ 39
v

Packaging and transporting guidelines ............................................. 40
Workstation guidelines ..................................................................... 40
Equipment guidelines ....................................................................... 41
Unknown user password ................................................................................................... 42
Component replacement procedures ................................................................................................. 43
Serial number .................................................................................................................... 43
Computer feet .................................................................................................................... 43
Battery ............................................................................................................................... 44
Display inverter and ambient light sensor board ................................................................ 45
Hard drive .......................................................................................................................... 48
Bluetooth module ............................................................................................................... 51
Primary memory module .................................................................................................... 52
WLAN module .................................................................................................................... 54
RTC battery ....................................................................................................................... 57
Optical drive ....................................................................................................................... 58
Keyboard ........................................................................................................................... 60
Expansion memory module ............................................................................................... 63
TouchPad .......................................................................................................................... 64
Modem module .................................................................................................................. 66
Switch cover ...................................................................................................................... 67
Power button board ........................................................................................................... 69
Fan/heat sink assembly ..................................................................................................... 70
Graphics card .................................................................................................................... 72
Heat sink ............................................................................................................................ 74
Processor ........................................................................................................................... 75
Display assembly ............................................................................................................... 77
Top cover ........................................................................................................................... 83
Speaker assembly ............................................................................................................. 85
System board ..................................................................................................................... 87
USB/audio board ............................................................................................................... 91
PC Card assembly ............................................................................................................. 92
5 Computer Setup
Starting Computer Setup .................................................................................................................... 94
Using Computer Setup ....................................................................................................................... 95
Navigating and selecting in Computer Setup ..................................................................... 95
Restoring factory settings in Computer Setup ................................................................... 95
Computer Setup menus ..................................................................................................................... 96
File menu ........................................................................................................................... 96
Security menu .................................................................................................................... 97
Diagnostics menu .............................................................................................................. 97
System Configuration menu .............................................................................................. 98
vi

6 Specifications
Computer specifications ................................................................................................................... 100
17.0-inch, WUXGA+WVA display specifications .............................................................................. 101
17.0-inch, WSXGA+WVA display specifications .............................................................................. 102
17.0-inch, WXGA+WVA display specifications ................................................................................ 103
Hard drive specifications .................................................................................................................. 104
DVD±RW and CD-RW Double-Layer Combo Drive specifications .................................................. 105
DVD/CD-RW Combo Drive specifications ........................................................................................ 106
DVD-ROM Drive ............................................................................................................................... 107
System DMA specifications .............................................................................................................. 108
System memory map specifications ................................................................................................. 108
System interrupt specifications ......................................................................................................... 109
System I/O address specifications ................................................................................................... 110
7 Screw listing
Phillips PM2.0×17.0 captive screw ................................................................................................... 113
Phillips PM2.5×13.0 captive screw ................................................................................................... 114
Phillips PM3.0×4.0 screw ................................................................................................................. 115
Phillips PM2.5×5.0 captive screw ..................................................................................................... 116
Phillips PM2.0×4.0 screw ................................................................................................................. 117
Torx TM2.5×9.0 screw ..................................................................................................................... 119
Torx TM2.5×4.0 screw ..................................................................................................................... 121
Phillips PM2.5×9.0 captive screw ..................................................................................................... 124
Torx T8M2.5×7.0 screw ................................................................................................................... 125
Phillips PM2.5×7.0 screw ................................................................................................................. 127
Torx T8M2.0×10.0 captive screw ..................................................................................................... 128
Hex Metric HM5.0×10.0 standoff ...................................................................................................... 129
Phillips PM2.5×7.0 captive screw ..................................................................................................... 130
Phillips PM2.0×6.0 screw ................................................................................................................. 131
8 Backup and recovery
Backup and recovery using Windows Vista ..................................................................................... 132
Creating recovery discs ................................................................................................... 132
Backing up your information ............................................................................................ 132
When to back up ............................................................................................. 133
Backup suggestions ........................................................................................ 133
Backing up specific files or folders .................................................................. 133
Backing up the entire hard drive ..................................................................... 134
Creating recovery points ................................................................................. 135
Scheduling backups ........................................................................................ 135
Performing a recovery ..................................................................................................... 135
Performing a recovery from the recovery discs ............................................... 136
Performing a recovery from the hard drive ...................................................... 136
vii

Initiating a recovery in Windows ..................................................... 137
Initiating a recovery from the hard drive recovery partition ............. 137
Backup and recovery using Windows XP ......................................................................................... 138
Creating recovery discs ................................................................................................... 138
Backing up your information ............................................................................................ 138
When to back up ............................................................................................. 139
Backup suggestions ........................................................................................ 139
Backing up specific files or folders .................................................................. 139
Backing up the entire hard drive ..................................................................... 140
Creating recovery points ................................................................................. 141
Scheduling backups ........................................................................................ 141
Performing a recovery ..................................................................................................... 141
Performing a recovery from the recovery discs ............................................... 142
Performing a recovery from the hard drive ...................................................... 142
Initiating a recovery in Windows ..................................................... 143
Initiating a recovery from the hard drive recovery partition ............. 143
9 Connector pin assignments
1394 ................................................................................................................................................. 144
Audio-out (headphone) ..................................................................................................................... 144
Audio-in (microphone) ...................................................................................................................... 145
External monitor ............................................................................................................................... 145
HDMI ................................................................................................................................................ 146
RJ-11 (modem) ................................................................................................................................ 147
RJ-45 (network) ................................................................................................................................ 148
Universal Serial Bus ......................................................................................................................... 149
10 Power cord set requirements
Requirements for all countries and regions ...................................................................................... 150
Requirements for specific countries and regions ............................................................................. 151
11 Recycling
Battery .............................................................................................................................................. 152
Display .............................................................................................................................................. 152
Index ................................................................................................................................................................. 158
viii

1 Product description
Category Description HP Compaq 8710w
Mobile Workstation
HP Compaq 8710p
Notebook PC
Product Name HP Compaq 8710w Mobile
Workstation
√
HP Compaq 8710p Notebook PC √
Processors Intel® Core™ 2 Duo processors
T9500 2.6-GHz processor 6-MB L2
cache, 800-MHz FSB
√ √
T9300 2.5-GHz processor 6-MB L2
cache, 800-MHz FSB
√ √
T8300 2.4-GHz processor 3-MB L2
cache, 800-MHz FSB
√ √
T8100 2.1-GHz processor 3-MB L2
cache, 800-MHz FSB
√ √
T7800 2.5-GHz processor 4-MB L2
cache, 800-MHz FSB
√ √
T7700 2.4-GHz processor 4-MB L2
cache, 800-MHz FSB
√ √
T7500 2.2-GHz processor 4-MB L2
cache, 800-MHz FSB
√ √
T7300 2.0-GHz processor 4-MB L2
cache, 800-MHz FSB
√ √
T7250 2.0-GHz processor 2-MB L2
cache, 800-MHz FSB
√ √
T7100 1.8-GHz processor 2-MB L2
cache, 800-MHz FSB
√ √
Chipset Northbridge: Intel 965PM with iAMT
support
√ √
Southbridge: Intel ICH8M-enhanced √ √
Graphics nVidia NB8E-GLM (G84GLM-UU)
graphics card with 512-MB graphics
subsystem memory operating at 800
MHz
√
nVidia NB8P-NVS2 (G84M-GT)
graphics card with 256-MB graphics
√
1

Category Description HP Compaq 8710w
Mobile Workstation
HP Compaq 8710p
Notebook PC
subsystem memory operating at 700
MHz (supports TurboCache)
OpenGL driver support √
Panel All display assemblies include 3 wireless
local area network (WLAN) antennae
√ √
17.0-inch WUXGA WVA AntiGlare √ √
17.0-inch WSXGA+ WVA AntiGlare √ √
17.0-inch WXGA+ AntiGlare √ √
17.0-inch WSXGA+ Bright View √ √
Supports privacy film √ √
Memory 2 customer-accessible/upgradable
memory module slots
√ √
Supports dual-channel memory √ √
Supports up to 8 GB of system RAM √ √
PC2-5300, 667-MHz, DDR2 √ √
Supports the following configurations:
●8192-MB total system memory
(4096 × 2, dual-channel)
●6144-MB total system memory
(4096 + 2048)
●5120-MB total system memory
(4096 + 1024)
●4608-MB total system memory
(4096 + 512)
●4096-MB total system memory
(2048 × 2, dual channel
●4096-MB total system memory
(4096 × 1)
●3072-MB total system memory
(2048 + 1024)
●2560-MB total system memory
(2048 + 512)
●2048-MB total system memory
(1024 × 2, dual-channel)
●2048-MB total system memory
(2048 × 1)
●1536-MB total system memory
(1024 + 512)
●1024-MB total system memory
(512 × 2, dual-channel)
√√
2 Chapter 1 Product description

Category Description HP Compaq 8710w
Mobile Workstation
HP Compaq 8710p
Notebook PC
●1024-MB total system memory
(1024 × 1)
●512-MB total system memory (512
× 1)
Hard drives Supports 9.5-mm, 2.5-inch hard drives √ √
Customer-accessible √ √
Serial ATA √ √
Supports the following drives:
●250-GB, 5400-rpm
●200-GB, 7200--rpm
●160-GB, 7200- and 5400-rpm
●120-GB, 7200- and 5400-rpm
●100-GB, 7200-rpm
●80-GB, 7200- and 5400-rpm
√ √
HP 3D DriveGuard √ √
Optical drives Fixed (removal of 1 screw required) √ √
Customer-accessible √ √
Parallel ATA √ √
12.7-mm tray load √ √
Supports the following drives:
●DVD±RW and CD-RW Super Multi
Double-Layer Combo Drive with
LightScribe
●DVD±RW and CD-RW Super Multi
Double-Layer Combo Drive
●DVD-CD/RW Combo Drive
●Blu-Ray DVD-RW Combo Drive
●DVD-ROM Drive
√ √
Diskette drive Supports external USB diskette drive
only
√ √
Supports boot from external USB
diskette drive
√ √
Supports 3-mode diskette drive √ √
Microphone Integrated microphone √ √
Audio HD audio - ADI1981 √ √
Modem 56K V.92 1.5-inch data/fax modem with
digital line guard
√√
3

Category Description HP Compaq 8710w
Mobile Workstation
HP Compaq 8710p
Notebook PC
HD audio interface √ √
Modem cable included in Brazil, the
Czech Republic, Europe, France,
Greece, Hungary, Israel, Latin America,
Poland, Russia, Saudi Arabia, Slovakia,
Slovenia, South Africa, Turkey, and the
United Kingdom
√ √
Ethernet Intel 82566MM 10/100/1000 network
interface card (NIC) with iAMT
√ √
S3/S4/S5 wake on LAN: DC - no √ √
S3/S4/S5 wake on LAN: AC - yes √ √
NIC power-down technology √ √
Wireless Integrated WLAN options by way of wireless module:
Three WLAN antennae built into display
assembly
√ √
Support for no-WLAN option √ √
Support for the following WLAN formats:
●Intel 802.11a/b/g/n with iAMT
support
●Broadcom 802.11a/b/g
●Intel 802.11a/b/g with iAMT
support
●Broadcom 802.11b/g
√ √
Integrated personal area network (PAN) options by way of Bluetooth® module:
Support for no-WPAN option √ √
Broadcom Bluetooth √ √
External media card One Type I/II PC Card slot, supporting
16-bit and 32-bit (Cardbus) PC Card
modules
√ √
Media Card Reader slot supporting SD,
MMC, MS, MSP, xD, and Memory Stick
Duo
√ √
Ports Audio-in (mono microphone) √ √
Audio-out (stereo headphone) √ √
High-Definition Multimedia Interface
(HDMI)
√ √
RJ-11 (modem) √ √
RJ-45 (Ethernet, includes link and
activity lights)
√ √
USB (6) √√
4 Chapter 1 Product description

Category Description HP Compaq 8710w
Mobile Workstation
HP Compaq 8710p
Notebook PC
VGA (Dsub 15-pin) supporting 1600 ×
1200 external resolution at 75-GHz (hot
plug/unplug with auto-detect)
√ √
3-pin AC power √ √
Docking HP 3-in-1 NAS Docking Station, HP
Advanced Docking Station, and HP
Docking Station
√ √
Keyboard/pointing
devices
14.4-inch keyboard with separate
numeric keypad
√ √
Dual point (pointing stick and
TouchPad) with 3 pointing stick buttons
and 3 TouchPad buttons and vertical
scrolling (taps enabled as default)
√ √
TouchPad only, with 2 TouchPad
buttons and vertical scrolling (taps
enabled as default)
√
Windows Vista™ Hardware Start Button √ √
Power requirements The following AC adapters with localized
cable plug support (3-wire plug with
ground pin, supports 3-pin DC
connector):
●180-W PFC AC adapter
●135-W PFC AC adapter
●120-W non-PFC and PFC AC
adapters
●90-W non-PFC and PFC AC
adapters
√ √
8-cell, 2.55-Ah (73-Wh) Li-ion battery √ √
Support for 8-cell Extended Life Battery √ √
Support for 12-cell Ultra Capacity
Battery
√ √
Security Full volume encryption √ √
Integrated fingerprint reader √ √
Integrated smart card reader √ √
Preboot authentication (password,
smart card)
√ √
Security cable slot √ √
Trusted platform module (TPM) V.1.2 √ √
Operating system Preinstalled:
Windows Vista Business 32/64 √ √
Windows Vista Home Basic 32 √√
5

Category Description HP Compaq 8710w
Mobile Workstation
HP Compaq 8710p
Notebook PC
Windows® XP Professional √ √
FreeDOS √ √
Preinstalled with Microsoft® Office:
Windows Vista Business 32/64 with
Office 2007 Ready
√ √
Windows Vista Business 32/64 with
Office 2007 Personal
√
Windows XP Professional with Office
2007 Ready
√ √
Windows XP Professional with Office
2007 Personal
√ √
Restore media:
Windows Vista Business 32/64 √ √
Windows Vista Home Basic 32 √ √
Windows XP Professional √ √
DRDVD XP √ √
DRDVD Vista √ √
Supported:
Windows® 2000 √ √
Certified:
Linux √ √
Serviceability End-user replaceable parts:
AC adapter √ √
Battery (system) √ √
Battery (RTC) √ √
Hard drive √ √
Memory module √ √
Modem module √ √
Optical drive √ √
WLAN module √√
6 Chapter 1 Product description

2 External component identification
Display components
Item Component Function
(1) Ambient light sensor When activated, the sensor automatically adjusts the
display brightness based on the surrounding lighting
conditions.
(2) Wireless antenna locations Send and receive wireless signals to communicate with
WLANs.
(3) Internal microphone Records sound.
Display components 7

Top components
Buttons, switches, and fingerprint reader
Item Component Function
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button to shut
down the computer.
●When the computer is in the Sleep state (Windows
Vista) or in Standby (Windows XP), press the button
briefly to exit the Sleep state or Standby.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about power settings, follow these steps:
●In Windows Vista, select Start > Control Panel >
System and Maintenance > Power Options.
●In Windows XP, select Start > Control Panel >
Performance and Maintenance > Power Options.
(2) Info button Launches Info Center, which enables you to open various
software solutions.
(3) Wireless button Turns the wireless feature on or off, but does not establish
a wireless connection.
NOTE: A wireless network must be set up in order to
establish a wireless connection.
(4) Presentation button Starts the presentation feature.
(5) Volume mute button Mutes and restores speaker sound.
8 Chapter 2 External component identification

Item Component Function
(6) Volume scroll zone Adjusts speaker volume. Slide your finger to the left to
decrease volume and to the right to increase volume. You
can also press the left side of the volume slider to decrease
volume, or press the right side of the volume slider to
increase volume.
(7) Calculator button Turns on the Windows calculator function.
(8) HP Fingerprint Sensor (fingerprint reader) Allows a fingerprint logon to Windows, instead of a
password logon.
Keys
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Function
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with a function key or the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Integrated numeric keypad Can be used like the keys on an external numeric keypad.
(6) Function keys Execute frequently used system functions when pressed
in combination with the fn key.
Top components 9

Lights
Item Component Function
(1) Wireless lights (2)* ●On: An integrated wireless device, such as a WLAN
device and/or a Bluetooth® device, is on.
●Off: All wireless devices are off.
(2) Power lights (2)† ●On: The computer is on.
●Blinking: The computer is in the Sleep state (Windows
Vista) or Standby (Windows XP).
●Blinking rapidly: An AC adapter with a higher power
rating should be connected.
●Off: The computer is off or in Hibernation.
(3) Battery light ●Amber: A battery is charging.
●Green: A battery is close to full charge capacity.
●Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the battery
light begins blinking rapidly.
●Off: If the computer is plugged into an external power
source, the light turns off when all batteries in the
computer are fully charged. If the computer is not
plugged into an external power source, the light stays
off until the battery reaches a low battery level.
(4) Drive light ●Blinking green: The hard drive or optical drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the
internal hard drive.
(5) Caps lock light On: Caps lock is on.
(6) Num lock light On: Num lock is on or the integrated numeric keypad is
enabled.
10 Chapter 2 External component identification

Item Component Function
(7) Volume mute light ●Amber: Computer sound is turned off.
●On: Computer sound is turned on.
(8) Volume down light On: The volume scroll zone is being used to decrease
speaker volume.
(9) Volume up light On: The volume scroll zone is being used to increase
speaker volume.
*The 2 wireless lights display the same information. The light on the wireless button is visible only when the computer is open.
The wireless light on the front of the computer is visible whether the computer is open or closed.
†The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The
power light on the front of the computer is visible whether the computer is open or closed.
Top components 11

Pointing devices
Item Component Function
(1) Pointing stick* Moves the pointer and selects or activates items on the
screen.
(2) Left pointing stick button* Functions like the left button on an external mouse.
(3) TouchPad* Moves the pointer and selects or activates items on the
screen.
(4) Left TouchPad button* Functions like the left button on an external mouse.
(5) Center TouchPad button* Functions like the center button on an external mouse.
(6) Right TouchPad button* Functions like the right button on an external mouse.
(7) TouchPad scroll zone Scrolls up or down.
(8) Right pointing stick button* Functions like the right button on an external mouse.
(9) Center pointing stick button* Functions like the center button on an external mouse.
*This table describes factory settings. View or change pointing device preferences as follows:
●In Windows Vista, select Start > Control Panel > Hardware and Sound > Mouse.
●In Windows XP, select Start > Control Panel > Printers and Other Hardware > Mouse.
12 Chapter 2 External component identification