HP OmniBook 2000 User manual

HP OmniBook Hardware Diagnostics
User’s Guide

ii
Notice
This manual and any examples contained herein are provided “ as is ” and are
subject to change without notice.
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Kingdom and shall not affect the statutory rights of Consumers.
© Copyright Hewlett-Packard Company 1998, 1999. All rights reserved.
Reproduction, adaptation, or translation of this manual is prohibited without prior
written permission of Hewlett-Packard Company, except as allowed under the
copyright laws.
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Reproduction, adaptation, or translation of those programs without prior written
permission of Hewlett-Packard Co. is also prohibited.
Portions of the programs that control this product may also be copyrighted by
Microsoft Corporation and American Megatrends, Inc. See the individual programs
for additional copyright notices.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of
Microsoft Corporation.
Hewlett-Packard Company
Mobile Computing Division
19310 Pruneridge Ave.
Cupertino, CA 95014, U.S.A.
Edition History
Edition 1 (for Diagnostics ver. 1.x) .......................... June 1998
Edition 2 (for Diagnostics ver. 1.x) .......................... April 1999

iii
Contents
Who Should Read This Book ............................ v
What is OmniBook Hardware Diagnostics? ................... v
Overview of OmniBook Hardware Diagnostics ................ v
Compatibility ....................................... vi
Where to Get the Diagnostics Software...................... vi
1. Starting OmniBook Hardware Diagnostics ................... 1-1
Installing and Setting Up OmniBook Hardware Diagnostics ......... 1-2
Downloading the Latest Version from the Web ................ 1-2
Creating the Hardware Diagnostics Floppy Diskette Locally ....... 1-3
Updating the Hardware Diagnostics Files
(For Network Administrators) ............................ 1-4
Before Running OmniBook Hardware Diagnostics ............... 1-5
Starting OmniBook Hardware Diagnostics ..................... 1-6
The Welcome Screen.................................... 1-7
2. Hardware Detection .................................... 2-1
Overview of Hardware Detection ........................... 2-2
During Hardware Detection ............................. 2-3
Hardware Detection Results ............................. 2-4
What is Detected ....................................... 2-5
If a PC Component is Not Detected .......................... 2-6
3. Basic System Test ...................................... 3-1
Overview of the Basic System Test ........................... 3-2
How to Run the Basic System Test ........................... 3-2
Test Result: PASS....................................... 3-3
Test Result: FAIL ....................................... 3-5
What is Tested ........................................ 3-7
4. Advanced System Tests .................................. 4-1
Overview of the Advanced System Tests ....................... 4-2
How to Enter the Advanced System Tests ...................... 4-2
Help on Advanced Tests ................................. 4-3
How to Run an Advanced System Test ........................ 4-4
Batch Tests........................................... 4-6

iv
What to do if a Test Fails ................................. 4-7
5. The Support Ticket ..................................... 5-1
What is the Support Ticket? ............................... 5-2
Creating a Support Ticket ................................. 5-2
Adding Comments to the Support Ticket ...................... 5-3
6. Hewlett-Packard Support and Information Services ............ 6-1
Your HP Authorized Reseller .............................. 6-2
Hewlett-Packard Information Services ........................ 6-3
HP OmniBook World Wide Web .......................... 6-3
HP PC & Peripheral Self-Help and Direct-Help Tools ............ 6-3

v
Who Should Read This Book
This manual is for anyone who wants to:
•Diagnose hardware problems on an OmniBook notebook PC
•Understand the purpose of OmniBook Hardware Diagnostics
•Learn how to use OmniBook Hardware Diagnostics
•Know what to do when a test fails
•Provide HP-dedicated support agents with more information for solving
problems quickly and effectively
•Find out where to get more information and support.
What is OmniBook Hardware Diagnostics?
The first step in solving a problem with a PC is diagnosis.
HP’s OmniBook Hardware Diagnostics (DiagTools) helps you diagnose hardware-
related problems on an OmniBook PC. It is a series of tools designed to help you to:
•Verify the correct functioning of an OmniBook PC
•Diagnose hardware-related problems
•Prevent unneeded repair
•Provide precise information to HP-dedicated support agents so that they can
solve any problem quickly and effectively.
OmniBook Hardware Diagnostics is not a repair tool.
Overview of OmniBook Hardware Diagnostics
The OmniBook Hardware Diagnostics utility has four parts:
•Hardware Detection, which automatically detects the hardware configuration of an
OmniBook PC. Hardware detection is described in chapter 2.
•The Basic Tests, which determine the correct functioning of the PC as a whole.
The basic test phase is described in chapter 3.
•The Advanced Tests. These provide complete, in-depth testing and diagnosis of
the PC’s individual components. The advanced test phase is described in
chapter 4.
•The Support Ticket, which is a complete record of the test results and the PC’s
configuration. The support ticket can be used to communicate the test results to
your local or HP-dedicated support agent. This is described in chapter 5.

vi
Compatibility
OmniBook Hardware Diagnostics version 1.x can run on the following HP
OmniBook PCs:
•OmniBook 800.
•OmniBook 2000.
•OmniBook 5500.
•OmniBook 5700.
•OmniBook 3000.
•OmniBook Sojourn.
For other OmniBook models, find the correct version of OmniBook diagnostics and
documentation on the OmniBook web site, http://www.hp.com/omnibook.
You should verify you use the correct version of OmniBook Hardware Diagnostics
for the OmniBook you are testing.
Where to Get the Diagnostics Software
Always use the latest version of OmniBook Hardware Diagnostics.
Note
Verify that you are using the correct version of OmniBook Hardware Diagnostics for
the OmniBook you are testing.
You can download the latest version of the OmniBook Hardware Diagnostics utility
from the OmniBook web site in the Support, Software area:
http://www.hp.com/omnibook
For more information about the OmniBook web site and for information about HP
Electronic Information Services, refer to page 6-3.

1
Starting OmniBook Hardware
Diagnostics

Starting OmniBook Hardware Diagnostics
Installing and Setting Up OmniBook Hardware Diagnostics
1-2
Installing and Setting Up OmniBook
Hardware Diagnostics
For OmniBook users, as well as network administrators, you must create an
OmniBook Hardware Diagnostics floppy diskette before you can use OmniBook
Hardware Diagnostics. Use one of the following methods:
•For any compatible OmniBook PC, you can create the OmniBook Hardware
Diagnostics floppy diskette from a file downloaded from the World Wide Web.
•For OmniBook 3000 and OmniBook Sojourn PCs, you can create the
OmniBook Hardware Diagnostics floppy diskette from TopTools, from the hard
disk, or from the Recovery CD.
Note
OmniBook Hardware Diagnostics must not be run directly from your operating
system. OmniBook Hardware Diagnostics will function correctly only under the DOS
operating system and once the correct drivers have been loaded.
Downloading the Latest Version from the Web
You can download the latest version of the OmniBook Hardware Diagnostics utility
from the OmniBook web site in the Support, Software area:
http://www.hp.com/omnibook
For more information about the HP OmniBook website and for information about
HP Electronic Information Services, refer to page 6-3.
There are two files available for downloading:
•The OmniBook Hardware Diagnostics utility. A compressed file (with the
extension .EXE) which contains all the files necessary for running OmniBook
Hardware Diagnostics.
•The User’s Guide for OmniBook Hardware Diagnostics – the document you are
reading. It is a PDF file which can be viewed and printed using Adobe’s Acrobat
Reader. (The Adobe Acrobat Reader can be downloaded free of charge from
HP’s World Wide Web site.)
After you have downloaded the diagnostics file, follow the instructions included
with the file:

Starting OmniBook Hardware Diagnostics
Installing and Setting Up OmniBook Hardware Diagnostics
1-3
Creating the OmniBook Hardware Diagnostics Floppy
Diskette Locally
For an OmniBook 3000 or OmniBook Sojourn PC, you can create the OmniBook
Hardware Diagnostics floppy diskette locally. After inserting a formatted floppy
diskette in the floppy drive, do one of the following to create an OmniBook
Hardware Diagnostics floppy diskette:
•On an OmniBook with a factory software installation, run
diaginst from the
\Dmi\Hpdiags directory on the hard disk. To do this in Windows, double-click
the file.
–or–
For an OmniBook with TopTools installed, click Start, Programs, HP DMI,
HP TopTools. Use the DiagTools tab to create the diskette.
•On any computer with a CD-ROM drive, run
diaginst from the
\Omnibook\Drivers\Hputils or \OmniBook\Dmi\Hpdiags directory on the
Recovery CD that came with the OmniBook PC. To do this in Windows, double-
click the file.

Starting OmniBook Hardware Diagnostics
Installing and Setting Up OmniBook Hardware Diagnostics
1-4
Updating the Hardware Diagnostics Files
(For Network Administrators)
To know if you have TopTools in Windows 95 or Windows NT 4.0, click the Start
button and look for HP DMI in the Programs menu.
If you are a network administrator, you can update the Hardware Diagnostics files on
remote client PCs.
Using TopTools Integrated Manager Ver. 4.1
To update the Diagnostics files on remote PCs, open the TopTools Integrated Device
Manager in Internet Explorer (version 4.01 or above). Right-click on Devices, Device
Types, and select Personal Computers in the window that appears. Use shift-click or
control-click to select the DMI 2.x compliant PCs you want to update and right-click.
Select Distribute Diagnostics from the menu that appears and follow the onscreen
instructions.
For more information about using TopTools, refer to the TopTools online help in the
Help menu and to HP’s Web site at http://www.hp.com/toptools.

Starting OmniBook Hardware Diagnostics
Before Running OmniBook Hardware Diagnostics
1-5
Before Running OmniBook Hardware
Diagnostics
Before you run the Hardware Diagnostics, consider whether you need to make any
changes in the HP BIOS Setup program (sometimes called SCU). Hardware devices
that are disabled in Setup can not be tested by the Hardware Diagnostics.
•If you want to test the current hardware configuration, do not change any
settings in the Setup program.
•If you want to perform a more complete test, you can run the Setup program and
enable devices that you want to test.
More Information About the PC’s Setup Program
Setup is an integrated (ROM-based) program that displays the PC’s configuration and
allows you to change the configuration parameters.
Setup changes system behavior by modifying the power-on initialization parameters.
Setting incorrect values may cause the PC to fail at start-up. If this occurs, enter the
Setup program and use the Restore Defaults command to restore the Setup default
values, allowing the PC to recover.
To enter the PC’s Setup program, restart the PC and press F2 when the HP logo
screen (or the Summary screen) appears.

Starting OmniBook Hardware Diagnostics
Starting OmniBook Hardware Diagnostics
1-6
Starting OmniBook Hardware Diagnostics
Once you have created the diskette, you can start the Hardware Diagnostics. To do
this:
1. Insert the diskette into the flexible disk drive.
2. Quit all applications, shut down the operating system, and restart your PC. To do
this in Windows 95 or Windows NT 4.0, click the Start button then select Shut
Down – Restart PC.
3. The PC will then start from the diskette. After loading the system files, it will
decompress the necessary files. Then OmniBook Hardware Diagnostics will start
automatically, displaying the Welcome screen (refer to page 1-7).
If There is a Problem
You may experience one of the following problems:
PC does not boot (start) from the diskette.
This happens when the PC ignores the diskette and starts from the hard disk drive as
normal, running your operating system. The problem could be:
•The BIOS Setup program of your PC may not be correctly configured. Ensure
that the option to start from the flexible disk is enabled and that it is the first boot
device. (Refer to “More Information About the PC’s Setup Program” on page
1-5.)
•There may be problem with the flexible disk drive or the internal cable
connections. Contact your local or HP-dedicated support agent.
A message such as Non-System disk or disk error. Replace and press any key
when ready appears when the PC starts.
This means that the PC cannot find the system files on the diskette. The problem
could be:
•The diskette may be damaged or corrupted. Select another diskette and create
another Hardware Diagnostics diskette (refer to page 1-2).

Starting OmniBook Hardware Diagnostics
The Welcome Screen
1-7
The Welcome Screen
When you start the Hardware Diagnostics utility, you will see the following screen:
Press F2 to continue and follow the instructions on the screen to run the diagnostic
tests. You can quit the diagnostic utility at any time, except during the execution of
the basic system test which takes several minutes. In general, the progression of each
test is displayed on the screen.

2
Hardware Detection

Hardware Detection
Overview of Hardware Detection
2-2
Overview of Hardware Detection
Hardware detection determines which tests are appropriate for your PC. For
example, if your PC has an IDE or SCSI hard disk drive, the boot sector of the hard
disk drive will be checked as part of the basic system test.
In the advanced tests, some functions will be disabled if they are not appropriate for
your PC. For example, if you do not have a SCSI controller, the SCSI menu in the
advanced tests will be disabled.

Hardware Detection
Overview of Hardware Detection
2-3
During Hardware Detection
The following screen appears during hardware detection:
Note
Hardware detection may be so fast that this screen simply flickers on and off,
without giving you time to read it. This is normal. The time required for hardware
detection varies greatly between the different systems and different configurations.

Hardware Detection
Overview of Hardware Detection
2-4
Hardware Detection Results
The following is an example of a screen that will appear after the hardware detection
phase:
You can use the mouse or the arrow keys to scroll through the list of detected
components.

Hardware Detection
What is Detected
2-5
What is Detected
The following are typically detected in the hardware detection phase:
•Product name
•Serial number
•HP BIOS version
•Processor type
•Cache memory type and size
•Total main memory
•Graphics adapter
•Flexible disk drive and capacity
•IDE devices with device type and capacity
•SCSI devices with device type and capacity
•Audio board
•Keyboard
•Serial ports
•Parallel port
•USB port
If your PC has one or more of the above components and it is not detected by
OmniBook Hardware Diagnostics, then refer to “If a PC Component is Not Detected”
on page 2-6.

Hardware Detection
If a PC Component is Not Detected
2-6
If a PC Component is Not Detected
If a component or device in your PC (such as a hard disk drive) is not detected, do
the following:
1. Check the list of components that OmniBook Hardware Diagnostics typically
detects (this is on page 2-5).
If the non-detected component is not in this list, then there is no error and the
situation is normal.
If the non-detected component is in this list, continue to the next step.
2. Check that the PC is correctly configured in the PC’s Setup program. (Refer to
page 1-5 for more information about the PC’s Setup program.)
3. Refer to the User’s Guide that came with the PC for information about
troubleshooting the PC.
4. Run the Hardware Diagnostics and proceed to the basic system test.
Note
OmniBook Hardware Diagnostics does not test components that have not been
detected. However, we recommend that you continue with the basic system test to
verify that the underlying components are functioning correctly. For example: a PC
has a CD-ROM drive installed. Even if the CD-ROM drive is not detected, running the
basic system test will ensure the correct functioning of the IDE system that supports
the drive. We also recommend running the advanced section to verify that the
corresponding tests are enabled.
5. If the problem persists, contact your local or HP-dedicated support agent for
assistance.