HP Pavilion 14 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2021 HP Development Company,
L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc.Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. SDHC, SDXC, and microSD are
trademarks or registered trademarks of SD-3C
LLC. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. NVIDIA, GeForce, and
Optimus are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S.
and other countries. USB Type-C and USB-C are
registered trademarks of USB Implementers
Forum. DisplayPort™ and the DisplayPort™
logo are trademarks owned by the Video
Electronics Standards Association (VESA®) in
the United States and other countries. Miracast
is a registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2021
Document Part Number: M44534-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad settings and components ................................................................................................... 8
Touchpad settings ............................................................................................................. 8
Adjusting touchpad settings .......................................................................... 8
Turning on the touchpad ................................................................................ 8
Touchpad components ...................................................................................................... 9
Lights ................................................................................................................................................... 9
Button, vent, and ngerprint reader ................................................................................................. 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Cables ................................................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Workstation guidelines ..................................................................................................................... 23
Electrostatic discharge information .................................................................................................................... 23
Generating static electricity .............................................................................................................. 24
Preventing electrostatic damage to equipment ............................................................................... 24
Personal grounding methods and equipment .................................................................................. 25
v

Grounding the work area ................................................................................................................... 25
Recommended materials and equipment ........................................................................................ 25
Packaging and transporting guidelines .............................................................................................................. 26
5 Removal and replacement procedures for authorized service provider parts .................................................... 27
Component replacement procedures .................................................................................................................. 27
Preparation for disassembly ............................................................................................................. 27
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
WLAN module .................................................................................................................................... 30
Solid-state drive ................................................................................................................................ 32
Memory modules ............................................................................................................................... 33
Touchpad ........................................................................................................................................... 35
Speakers ............................................................................................................................................ 37
USB/audio board ................................................................................................................................ 38
Power connector cable ...................................................................................................................... 39
Fan ..................................................................................................................................................... 40
Heat sink ............................................................................................................................................ 41
System board .................................................................................................................................... 44
Fingerprint reader ............................................................................................................................. 46
Display assembly ............................................................................................................................... 47
Top cover with keyboard ................................................................................................................... 54
6 Using Setup Utility (BIOS) ............................................................................................................................. 55
Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating Setup Utility (BIOS) .............................................................................................................................. 55
Determining the BIOS version ........................................................................................................... 55
Preparing for a BIOS update .............................................................................................................. 56
Downloading a BIOS update ........................................................................................... 56
Installing a BIOS update .................................................................................................. 56
7 Backing up, restoring, and recovering ........................................................................................................... 58
Backing up information and creating recovery media ........................................................................................ 58
Using Windows tools for backing up ................................................................................................. 58
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 58
Restoring and recovering your system ............................................................................................................... 58
Creating a system restore ................................................................................................................. 59
Restoring and recovery methods ...................................................................................................... 59
Recovering using HP Recovery media ............................................................................................... 59
Changing the computer boot order ................................................................................................... 59
vi

Using HP Sure Recover (select products only) .................................................................................. 60
8 Using HP PC Hardware Diagnostics ................................................................................................................ 61
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 61
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 61
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 61
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 61
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 62
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 62
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 62
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 63
Installing HP PC Hardware Diagnostics Windows ............................................................................. 63
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 63
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 64
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 65
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65
9 Specications .............................................................................................................................................. 67
Computer specications ...................................................................................................................................... 67
35.6 cm (14.0 in) display specications .............................................................................................................. 67
Solid-state drive specications ........................................................................................................................... 68
10 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 70
11 Recycling .................................................................................................................................................. 72
vii

Index ............................................................................................................................................................. 73
viii

1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion 14 Laptop PC
Model numbers: 14-ec0xxx
Processors AMD® processors
AMD Ryzen™ 7 5700U with Radeon™ HD Graphics (1.80 GHz base frequency, up to 4.30 GHz, 8 MB cache, 8
cores)
AMD Ryzen 5 5500U with Radeon HD Graphics (2.10 GHz base frequency, up to 4.00 GHz, 8 MB cache, 6 cores)
AMD Ryzen 3 5300U with Radeon HD Graphics (2.60 GHz base frequency, up to 3.80 GHz, 4 MB cache, 4 cores)
Graphics Internal graphics
AMD Radeon Graphics
Hybrid graphics
NVIDIA® GeForce® MX450 graphics
Supports HD Decode, DX12, and HDMI
Supports Optimus®
Supports GPS (GPU Performance Scaling)
Display 14.0 in (35.6 cm), full high-denition (FHD) (1920 × 1080), WLED, slim-at, narrow bezel
Antiglare, Ultra Wide Viewing Angle (UWVA) 45, eDP, 250 nits
FHD, antiglare, UWVA 45, eDP, 250 nits, Touch-on Panel (TOP)
FHD, antiglare, UWVA 72, eDP 1.3 + PSR, 400 nits
FHD, BrightView, UWVA 45, eDP, 250 nits
Memory Memory not customer accessible or upgradeable
Models with Unied Memory Architecture (UMA) graphics memory: Two SODIMM slots, dual-channel support
Models with discrete graphics memory: One SODIMM slot, single-channel support
DDR4-3200
Supports the following congurations:
●16 GB (8 × 2) (for UMA models)
●16 GB (16 × 1) (for discrete models)
●8 GB (4 × 2) (for UMA models)
●8 GB (8 × 1) (for discrete models)
Primary storage PCIe, NVMe, M.2 2280 solid-state drives
1

Table 1-1 Product components and their descriptions (continued)
Category Description
1 TB
512 GB
256 GB
Audio and video B&O HD Audio
Dual speakers
Support for HP Audio Boost
Supports Alexa
Supports Cortana (far eld)
HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Wireless Compatible with Miracast® devices
Supports Modern Standby (Connected)
Wi-Fi BIOS SAR (Specic Absorption Rate)
Intel Bluetooth Audio Ooad
Turbo Lite Wireless Local Area Network (WLAN) Symbol Virtual Terminal Program (SVTP)
Integrated wireless options with dual antennas
Realtek Wi-Fi 6 RTL8852AE + Bluetooth® 5.2 (802.11ax 2 × 2, multi-user, multiple input, multiple output (MU-
MIMO) supported, supporting gigabit le transfer speeds)
Realtek Wi-Fi 6 RTL8852AE-VT + Bluetooth 5.2 (802.11ax 1 × 2, MU-MIMO supported, supporting gigabit le
transfer speeds)
Integrated wireless options with single antenna
Realtek RTL8821CE-M 802.11ac 1 × 1 Wi-Fi + Bluetooth® 4.2 (MU-MIMO supported)
Media card reader
(select products only)
HP Multi-Format Digital Media Card Reader
Supports microSD™, SDHC™, SDXC™
Push-push insertion/removal
Ports HDMI v2.0 + HDCP 2.2 supporting: up to 4096 × 2160 @ 60 Hz
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 2 Type-C (supports data transfer, Power Delivery 3.0, HP Sleep & Charge; DisplayPort™ 1.4 out
up to 4096 × 2304 @ 60 Hz through adapter; HDMI 2.0 out up to 4096 × 2160 @ 60 Hz with HDCP 2.2 through
adapter)
USB 3.2 Gen 1 Type-A (2)
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Full size with numeric keypad in the following colors: natural silver and cloud blue
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Backlit, island style with numeric keypad in the following colors: natural silver, cloud blue, and luminous gold
Clickpad
Image sensor
Multitouch gestures enabled
Precision touchpad support
Support for Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery
3 cell, 43 Whr, lithium-polymer
HP long life
HP Fast Charge Technology
Smart AC adapters (barrel type, 4.5 mm)
65 W
65 W, EM
45 W
Power cord
C5, 1 m (3.3 ft)
Security Supports Trusted Platform Module (fTPM) 2.0, rmware based
Integrated ngerprint reader (select products only)
Operating system Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market
Windows 10 Home 64 Plus Single Language Indonesia Market
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market
Windows 10 Home 64 Single Language Indonesia Market
3

Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home S 64
Windows 10 Home S 64 Plus
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
FreeDOS 3.0
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) microSD™ memory card reader (select products
only)
Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(2) USB Type-C® power connector port, SuperSpeed
port, and DisplayPort™ connector
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
5

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(3) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(5) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(6) Power connector Connects an AC adapter.
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box,
and then select HP Documentation.
6 Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)
Component Description
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Display 7

Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad settings and components
Learn the touchpad settings and components
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
8 Chapter 2 Getting to know your computer

Touchpad components
Identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
Lights
Identify the lights on the computer.
Keyboard area 9

Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(3) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
Button, vent, and ngerprint reader
Identify the computer button, vent and ngerprint reader.
Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your computer does not include a ngerprint reader.
10 Chapter 2 Getting to know your computer

Table 2-6 Button, vent, and ngerprint reader and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(2) Power button ●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲Right-click the Power icon , and then select Power
Options.
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
▲Swipe down across the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.
Special keys
Identify the special keys.
Keyboard area 11

Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as dened by the icon
symbols on f1 through f12 function keys.
(5) Power button ●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲Right-click the Power icon , and then select Power
Options.
Bottom
Identify the bottom components.
12 Chapter 2 Getting to know your computer