HP Pavilion dv4-4000 Manual

HP Pavilion dv4 Entertainment PC
Maintenance and Service Guide

© Copyright 2011 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, combinations
thereof, and Sabine are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel, Core, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: June 2011
First Edition: April 2011
Document Part Number: 645166-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 8
Display ................................................................................................................................... 9
Buttons .................................................................................................................................. 10
Keys ..................................................................................................................................... 11
Lights .................................................................................................................................... 12
TouchPad .............................................................................................................................. 13
Front ..................................................................................................................................... 14
Left side ................................................................................................................................ 15
Right side .............................................................................................................................. 16
Bottom .................................................................................................................................. 17
3 Illustrated parts catalog .................................................................................................. 18
Service tag ............................................................................................................................ 19
Computer major components ................................................................................................... 20
Display assembly subcomponents ............................................................................................. 25
Cable Kit .............................................................................................................................. 26
Mass storage devices ............................................................................................................. 27
Miscellaneous parts ................................................................................................................ 28
Plastics Kit ............................................................................................................................. 28
Sequential part number listing .................................................................................................. 29
4 Removal and replacement procedures ............................................................................ 34
Preliminary replacement requirements ....................................................................................... 34
Tools required ......................................................................................................... 34
Service considerations ............................................................................................. 34
Plastic parts ............................................................................................. 34
Cables and connectors ............................................................................. 34
Drive handling ......................................................................................... 35
Grounding guidelines .............................................................................................. 35
v

Electrostatic discharge damage .................................................................. 35
Packaging and transporting guidelines ........................................ 37
Component replacement procedures ........................................................................................ 39
Service tag ............................................................................................................. 39
Computer feet ......................................................................................................... 40
Battery ................................................................................................................... 41
SIM ....................................................................................................................... 42
WLAN module ........................................................................................................ 44
WWAN module ..................................................................................................... 47
RTC battery ............................................................................................................ 49
Memory module ...................................................................................................... 50
Optical drive .......................................................................................................... 52
Hard drive ............................................................................................................. 54
Keyboard ............................................................................................................... 57
Top cover ............................................................................................................... 60
Power button board ................................................................................................. 64
TouchPad LED board ............................................................................................... 66
TouchPad button board ............................................................................................ 68
Optical drive connector cable ................................................................................... 70
Audio/USB board ................................................................................................... 72
Power connector cable ............................................................................................ 73
System board ......................................................................................................... 75
Heat sink ................................................................................................................ 79
Processor ............................................................................................................... 84
Fan ....................................................................................................................... 87
Speakers ................................................................................................................ 89
Display assembly .................................................................................................... 90
5 Setup Utility (BIOS) and System Diagnostics .................................................................... 98
Using Setup Utility .................................................................................................................. 98
Starting Setup Utility ................................................................................................ 98
Changing the language of Setup Utility ...................................................................... 98
Navigating and selecting in Setup Utility .................................................................... 99
Displaying system information ................................................................................... 99
Restoring factory settings in Setup Utility ...................................................................100
Exiting Setup Utility ............................................................................................... 100
Updating the BIOS ................................................................................................ 100
Determining the BIOS version .................................................................. 101
Downloading a BIOS update ................................................................... 101
Using System Diagnostics ...................................................................................................... 102
vi

6 Specifications ............................................................................................................... 103
Computer specifications ........................................................................................................ 103
14.0-inch display specifications ............................................................................................. 104
Hard drive specifications ...................................................................................................... 105
Hard drive specifications (continued) ...................................................................................... 106
7 Backup and recovery .................................................................................................... 107
Restore ............................................................................................................................... 107
Creating restore media ......................................................................................................... 108
Performing a system restore ................................................................................................... 109
Restoring using the dedicated recovery partition (select models only) ........................... 109
Restoring using the restore media ............................................................................ 110
Changing the computer boot order .......................................................................... 110
Backing up and recovering your information ........................................................................... 111
Using Windows Backup and Restore ....................................................................... 112
Using Windows system restore points ...................................................................... 112
When to create restore points .................................................................. 112
Create a system restore point ................................................................... 113
Restore to a previous date and time .......................................................... 113
8 Power cord set requirements ........................................................................................ 114
Requirements for all countries ................................................................................................ 114
Requirements for specific countries and regions ....................................................................... 115
9 Recycling ...................................................................................................................... 116
Battery ................................................................................................................................ 116
Display ............................................................................................................................... 116
Index ............................................................................................................................... 122
vii

viii

1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Product Name HP Pavilion dv4 Entertainment PC √√
Processors AMD® Sabine A8-3530MX 2.6-GHz
processor (1.9-GHz FSB, 4.0-MB
L2 cache, Quad Core, 45-W)
√
AMD Sabine A8-3510MX 2.5-GHz
processor (1.5-GHz FSB, 4.0-MB
L2 cache, Quad Core, 45 W)
√
AMD Sabine A8-3500M 2.4-GHz
processor (1.5-GHz FSB, 4.0-MB
L2 cache, Quad Core, 35 W)
√
AMD Sabine A6-3410MX 2.3-GHz
processor (1.6-GHz FSB, 4.0-MB
L2 cache, Quad Core, 45 W)
√
AMD Sabine A6-3400M 2.3-GHz
processor (1.4-GHz FSB, 4.0-MB
L2 cache, Quad Core, 35 W)
√
AMD Sabine A4-3310MX 2.5-GHz
processor (2.1-GHz FSB, 2.0-MB
L2 cache, Dual Core, 45 W)
√
AMD Sabine A4-3300M 2.5-GHz
processor (11.9-GHz FSB, 2.0-MB
L2 cache, Dual Core, 35 W)
√
Intel® Core® i5-2540M 2.60-GHz (SC
turbo up to 3.30-GHz) processor (3.0-MB
L3 cache, Dual Core, 35 W)
√
Intel Core i5-2520M 2.50-GHz (SC turbo
up to 3.20-GHz) processor (3.0-MB
L3 cache, Dual Core, 35 W)
√
Intel Core i5-2410M 2.30-GHz (SC turbo
up to 2.90-GHz) processor (3.0-MB
L3 cache, Dual Core, 35 W)
√
Intel Core i3-2330M 2.20-GHz processor
(3.0-MB L3 cache, Dual Core, 35 W)
√
1

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Intel Core i3-2310M 2.10-GHz processor
(3.0-MB L3 cache, Dual Core, 35 W)
√
Intel Pentium B950 2.10-GHz processor
(TJ85, 2.0-MB L2 cache, Dual Core,
35 W, TDP)
√
Intel Pentium B940 2.00-GHz processor
(TJ85, 2.0-MB L2 cache, Dual Core,
35 W, TDP)
√
Chipset AMD A60M fusion controller hub (FCH) √
Intel HM65 Express Chipset √
Graphics Discrete graphics: AMD Radeon™ HD
6470M discrete-class graphics with 1024-
MB of dedicated video memory (128 MB
× 16 DDR3 900 MHz 4 PCs); 64-bit S3
package; muxless switchable
√
Support for HD decode, DX11, and HDMI,
BACO, and dual graphics
√
UMA graphics:
●AMD Radeon HD 6620M graphics
(for use with computer models
equipped with an A8 processor)
●AMD Radeon HD 6520M graphics
(for use with computer models
equipped with an A6 processor)
●AMD Radeon HD 6480M graphics
(for use with computer models
equipped with an A4 processor)
√
Support for HD decode, DX11, and HDMI √
Discrete graphics: AMD Radeon HD
6470M with discrete-class graphics 1024-
MB of dedicated video memory (128 MB
× 16 DDR3 900 MHz × 4 PCs); 64-bit S3
package; muxless switchable
√
Support for HD decode, DX11, HDMI,
and BACO
√
UMA graphics:
●Intel HD 3000 GT2 graphics (for use
with computer models equipped with
an Intel i5 or i3 processor)
●Intel HD GT1 graphics (for use with
computer models equipped with an
Intel Pentium processor)
√
2 Chapter 1 Product description

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Support for HD decode, DX10, and HDMI √
Panel 14.0-in, high-definition (HD), light-emitting
diode (LED), SVA BrightView (1366×768)
display; typical brightness: 200 nits
All display assemblies include 2 wireless
local area network (WLAN)
antenna cables
Supports 16:9 ultra wide aspect ratio
√√
Select computer model display assemblies
include 2 wireless wide area network
(WWAN) antenna cables
√
Memory 2 customer-accessible/upgradable
memory module slots
√√
Supports dual-channel memory √√
Supports up to 8192 GB of system RAM √√
DDR3/1333-MHz √√
Supports the following configurations:
●8192-MB total system memory
(4096×2; not supported on a 32-bit
operating system)
●6144-MB total system memory
(4096×1 + 2048×1; not supported
on a 32-bit operating system)
●4096-MB total system memory
(4096×1 or 2048×2)
●3072-MB total system memory
(2048×1 + 1024×1)
●2048-MB total system memory
(2048×1 or 1024×2)
●1024-MB total system memory
(1024×1; not supported on
Windows® 7 64-bit
operating system)
√√
Hard drives Supports 6.35-cm (2.5-in) hard drives in
12.7-mm (.50-in), 9.5-mm (.37-in), and
7.0-mm (.28-in) thicknesses
√√
Customer-accessible √√
Supports Accelerometer
hard drive protection
Serial ATA √√
3

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Supports the following hard drives:
●1-TB, 5400-rpm, 12.7-mm
●750-GB, 7200-rpm, 7.0-mm
●640-GB, 7200-rpm, 7.0-mm
●500-GB, 7200-rpm, 7.0-mm
●320-GB, 7200-rpm, 7.0-mm
√√
Optical drive Fixed √√
Serial ATA √√
12.7-mm tray load √√
Support for zero-power optical drive √√
Blu-ray ROM with LightScribe DVD ±R/RW
Super Multi Double-Layer Drive
√√
DVD±RW and CD-RW Super Multi Double-
Layer Combo Drive with LightScribe
√√
Audio and
video
Dual digital microphones with appropriate
beam-forming, echo-cancellation, noise-
suppression software
√√
High-definition Dolby Home Theater
version 4 Audio
√√
Two HP Pavilion-branded Altec/
Lansing speakers
√√
Supports Microsoft Premium requirements √√
HP TrueVision high-definition webcam
(fixed, no tilt with activity LED, 1280×800
by 30 frames per second
√√
Ethernet Integrated 10/100/1000 network
interface card (NIC)
√√
Wireless Integrated WLAN options by way of
wireless module
√√
Two WLAN antennas built into
display assembly
√√
4 Chapter 1 Product description

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Support for the following WLAN formats:
●Atheros AR9002WB-1NGB
802.11b/g/n 1x1 WiFi and
Bluetooth 2.1+EDR Combo Adapter
(BT3.0+HS ready)
●Ralink 5390GN 802.11b/g/n
1x1 WiFi Adapter
●Realtek 8188BC8 802.11a/b/g/n
2x2 WiFi and Bluetooth 3.0+HS
Combo Adapter
●Realtek 8188GN 802.11b/g/n
1x1 WiFi Adapter
√√
Support for the following WLAN formats:
●Intel Centrino Advanced-N
6230 WLAN module
●Intel Centrino Wireless-N 1000
802.11b/g/n 1x2 WLAN module
√
Integrated WWAN options by way of
wireless module
√
Two WWAN antennas built into
display assembly
√
Support for the following WWAN formats:
●HP hs2340 HSPA+ Mobile
Broadband Module
●HP un2420 EV-DO/HSPA Mobile
Broadband Module
√
External
media card
HP Multi-Format Digital Media Reader
supports the following digital card formats:
●MultiMediaCard (MMC)
●Secure Digital (SD) Memory Card
√√
Subscriber identity module (SIM) slot
(populated with WWAN; tool-less user-
accessible)
√
5

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Ports ●3-pin AC power
●Audio-in (mono microphone)
●Audio-out (stereo headphone)
●HDMI version 1.4 supporting
1920 ×1200 @ 60Hz
●RJ-45 (Ethernet, includes link and
activity lights)
●USB 2.0 (3 ports)
●VGA (Dsub 15 pin) supporting
2048×1536 external resolution @
75 Hz, hot plug and unplug and
auto-detection for correct output to
wide-aspect vs. standard
aspect video
√√
Keyboard/
pointing
devices
Full-size 14-in, DuraCoat, island-style
keyboard (in black and silver)
√√
TouchPad with multi-touch gestures, 2-
finger scrolling, and pinch-zoom enabled
√√
Taps enabled by default √√
Power
requirements
Support for the following HP Smart
AC adapters:
●90-W PFC RC V 3-wire HP Smart
AC adapter
●65-W RC V 3-wire HP Smart
AC adapter
√
Support for the following batteries:
●9-cell, 100-Whr, 3.00-Ah Li-
ion battery
●6-cell, 62-Whr, 2.80-Ah Li-ion battery
●6-cell, 55-Whr, 2.55-Ah Li-ion battery
√√
Security Security cable slot √√
Support for Intel AT-p √
6 Chapter 1 Product description

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Operating
system
Preinstalled:
●Windows 7 Home Basic (64- and 32-
bit)
●Windows 7 Home Premium (64- and
32-bit)
●Windows 7 Professional (64- and 32-
bit)
●Windows 7 Starter (32-bit)
●FreeDOS
√√
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Hard drive
●Memory modules (2)
●Optical drive
●WLAN module
√
End-user replaceable parts:
●AC adapter
●Battery
●Hard drive
●Memory modules (2)
●Optical drive
●SIM
●WLAN module
●WWAN module
√
7

2 External component identification
8 Chapter 2 External component identification

Display
Item Component Description
(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate
with WWANs.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures still photographs.
To use the webcam, select Start > All Programs >
CyberLink YouCam > CyberLink YouCam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display 9

Buttons
Item Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●When the computer is in Hibernation, press
the button briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold
the power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options, or refer to the HP Notebook Reference Guide.
(2) Web browser button Opens a Web browser.
NOTE: Until you set up your Internet or network
services, this button opens the Internet Connection
Wizard.
10 Chapter 2 External component identification

Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Action keys Execute frequently used system functions.
Keys 11

Lights
Item Component Description
(1) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Wireless light ●White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●Amber: All wireless devices are off.
(4) Caps lock light ●White: Caps lock is on.
●Off: Caps lock is off.
12 Chapter 2 External component identification