HP Dv7-2040us - Pavilion Entertainment - Core 2 Quad... Manual

HP Pavilion dv7 Entertainment PC
Maintenance and Service Guide

© Copyright 2009 Hewlett-Packard
Development Company, L.P.
AMD Athlon and AMD Turion are trademarks
of Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and used
by Hewlett-
Packard Company under license.. Microsoft,
Windows, and Windows Vista are
U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: March 2009
Document Part Number: 532394-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description
2 Components
Top components ................................................................................................................................... 7
Display components ............................................................................................................ 7
TouchPad ............................................................................................................................ 8
Buttons and fingerprint reader (select models only) ............................................................ 9
Keys ................................................................................................................................... 10
Lights ................................................................................................................................. 11
Front components .............................................................................................................................. 13
Rear component ................................................................................................................................. 14
Right-side components ....................................................................................................................... 14
Left-side components ......................................................................................................................... 15
Bottom components ........................................................................................................................... 16
3 Illustrated parts catalog
Service tag ......................................................................................................................................... 17
Computer major components ............................................................................................................. 18
Display assembly components ........................................................................................................... 26
Flush glass display assembly spare parts ......................................................................... 26
Cable Kit ............................................................................................................................................ 28
Mass storage devices ......................................................................................................................... 29
Miscellaneous parts ............................................................................................................................ 30
Sequential part number listing ............................................................................................................ 30
4 Removal and replacement procedures
Preliminary replacement requirements ............................................................................................... 37
Tools required .................................................................................................................... 37
Service considerations ....................................................................................................... 37
Plastic parts ....................................................................................................... 37
Cables and connectors ..................................................................................... 38
Drive handling ................................................................................................... 38
Grounding guidelines ......................................................................................................... 39
v

Electrostatic discharge damage ........................................................................ 39
Packaging and transporting guidelines ............................................. 40
Workstation guidelines ..................................................................... 40
Equipment guidelines ....................................................................... 41
Component replacement procedures ................................................................................................. 42
Service tag ......................................................................................................................... 42
Computer feet .................................................................................................................... 43
Battery ............................................................................................................................... 44
Optical drive ....................................................................................................................... 45
Primary hard drive cover .................................................................................................... 46
Hard drive .......................................................................................................................... 48
WLAN module .................................................................................................................... 50
RTC battery ....................................................................................................................... 53
Memory module ................................................................................................................. 54
Secondary hard drive cover ............................................................................................... 56
TV tuner module ................................................................................................................ 57
Switch cover and keyboard ................................................................................................ 59
Power button board ........................................................................................................... 64
Speaker assembly ............................................................................................................. 65
Bluetooth module ............................................................................................................... 66
Display assembly ............................................................................................................... 67
Top cover ........................................................................................................................... 74
Modem module .................................................................................................................. 77
System board ..................................................................................................................... 79
Audio/infrared board .......................................................................................................... 82
USB board ......................................................................................................................... 84
Subwoofer .......................................................................................................................... 86
TV tuner module cable ....................................................................................................... 87
Modem module cable ........................................................................................................ 88
Power connector cable ...................................................................................................... 90
Fan/heat sink assembly ..................................................................................................... 91
Processor ........................................................................................................................... 95
5 Setup Utility
Starting the Setup Utility ..................................................................................................................... 97
Using the Setup Utility ........................................................................................................................ 98
Changing the language of the Setup Utility ....................................................................... 98
Navigating and selecting in the Setup Utility ...................................................................... 98
Displaying system information ........................................................................................... 99
Restoring default settings in the Setup Utility .................................................................... 99
Exiting the Setup Utility ...................................................................................................... 99
Setup Utility menus .......................................................................................................................... 101
Main menu ....................................................................................................................... 101
vi

Security menu .................................................................................................................. 101
System Configuration menu ............................................................................................ 101
Diagnostics menu ............................................................................................................ 102
6 Specifications
Computer specifications ................................................................................................................... 103
17.3-inch, HD+ AntiGlare display specifications (some models also support flush glass panel
cover) .............................................................................................................................................. 104
17.3-inch HD+ BrightView display specifications ............................................................................. 105
Hard drive specifications .................................................................................................................. 106
Blu-ray ROM DVD±R/RW SuperMulti DL Drive specifications ........................................................ 107
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ................................ 108
System DMA specifications, AMD .................................................................................................... 109
System interrupt specifications, AMD discrete graphics .................................................................. 109
System interrupt specifications, AMD UMA graphics ....................................................................... 110
System I/O address specifications, AMD ......................................................................................... 111
System memory map specifications, AMD discrete graphics ........................................................... 113
System memory map specifications, AMD UMA graphics ............................................................... 114
7 Screw listing
Phillips PM2.5×7.0 screw ................................................................................................................. 116
Phillips PM2.5×6.0 captive screw ..................................................................................................... 119
Phillips PM2.0×4.0 screw ................................................................................................................. 121
Phillips PM2.0×4.0 screw ................................................................................................................. 122
Phillips PM2.5x4.0 screw ................................................................................................................. 123
Phillips PM2.5×4.0 screw ................................................................................................................. 124
Phillips PM3.0×4.0 screw ................................................................................................................. 125
Phillips PM2.0x3.0 screw ................................................................................................................. 126
PM2.5x5.0 screw (black) .................................................................................................................. 129
PM2.5x5.0 screw (silver) .................................................................................................................. 129
PM2.5x5.0 broadhead screw (black) ................................................................................................ 131
PM2.5x5.0 broadhead screw (silver) ................................................................................................ 132
PM2.0x2.0 broadhead screw ............................................................................................................ 133
8 Backup and Recovery
Recovering system information ........................................................................................................ 134
Creating recovery discs ................................................................................................... 135
Backing up your information ............................................................................................................. 136
When to back up .............................................................................................................. 136
Backup suggestions ......................................................................................................... 136
Using system restore points ............................................................................................ 136
When to create restore points ......................................................................... 136
Create a system restore point ......................................................................... 137
vii

Restore to a previous date and time ............................................................... 137
Performing a recovery ...................................................................................................................... 138
Recovering from the recovery discs ................................................................................ 138
Recovering from the dedicated recovery partition (select models only) .......................... 138
9 Connector pin assignments
1394 ................................................................................................................................................. 139
Audio-in (microphone) ...................................................................................................................... 139
Audio-out (headphone) ..................................................................................................................... 140
External monitor ............................................................................................................................... 140
HDMI ................................................................................................................................................ 141
RJ-11 (modem) ................................................................................................................................ 142
RJ-45 (network) ................................................................................................................................ 142
Universal Serial Bus ......................................................................................................................... 143
10 Power cord set requirements
Requirements for all countries or regions ......................................................................................... 144
Requirements for specific countries or regions ................................................................................ 145
11 Recycling
Battery .............................................................................................................................................. 146
Display .............................................................................................................................................. 146
Index ................................................................................................................................................................. 152
viii

1 Product description
Category Description Computer
models
equipped with
M96 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
M92 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
graphics
subsystems
with UMA
memory
Product Name HP Pavilion dv7 Entertainment PC √√√
Processors AMD Turion™ X2 Ultra Dual-Core ZM-86, 35-
W, 2.40-GHz with 2-MB L2 cache
√√√
AMD Turion X2 Ultra Dual-Core ZM–85, 35-W,
2.30-GHz with 2-MB L2 cache
NOTE: This processor is scheduled to launch
at a later date.
AMD Turion X2 Ultra Dual-Core ZM-84, 35-W,
2.30-GHz, with 2-MB L2 cache
√√√
AMD Turion X2 Ultra Dual-Core RM-75, 35-W,
2.20-GHz, with 1-MB L2 cache
NOTE: This processor is scheduled to launch
at a later date.
AMD Turion X2 Ultra Dual-Core RM-74, 35-W,
2.20-GHz, with 1-MB L2 cache
√√√
AMD Athlon™ X2 Dual-Core QL-64, 35-W, 2.1-
GHz with 1–MB L2 cache
√√√
AMD Athlon X2 Dual-Core QL-65, 35-W, 2.1-
GHz with 1–MB L2 cache
NOTE: This processor is scheduled to launch
at a later date.
Chipset Northbridge: AMD M770 chipset, ATI Radeon
Discrete graphics
√ √
Northbridge: AMD M780G chipset, ATI Radeon
UMA graphics
√
Southbridge: AMD SB700 √√√
1

Category Description Computer
models
equipped with
M96 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
M92 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
graphics
subsystems
with UMA
memory
Graphics AMD internal graphics with Unified
MemoryAarchitecture (UMA), ATI discrete PCI
Express graphics with discrete graphics
subsystem memory
Unified memory architecture (UMA) with shared
video memory:
●Up to 358 MB of graphics subsystem
memory on computer models equipped
with 2048 MB or more of main system
memory
●Up to 251 MB of graphics subsystem
memory on computer models equipped
with 1024 MB or more of main system
memory
●Memory size is dynamic change
√
Discrete graphics subsystem memory:
●ATI Mobility Radeon HD 4650 (M96) with
1024 MB of dedicated video memory
●ATI Mobility Radeon HD 4530 (M92) with
512 MB of dedicated video memory
√ √
Support for Blu-ray Disc playback with HD
Decode and DX10 support
√ √ √
Panels 16:9 Ultra-wide aspect ratio √ √ √
●17.3-inch, HD+ (1600 × 900) AntiGlare
LED
√ √ √
●17.3-inch, HD+ (1600 × 900) BrightView
LED
√ √ √
●Flush glass panel cover support on
AntiGlare panels
√ √ √
●Support for lighted logo on top bezel √ √ √
●Typical brightness 220 nits √ √ √
Memory 2 SODIMM slots—customer accessible/
upgradable
√ √ √
PC2-6400, 800-MHz, DDR2 √ √ √
Dual-channel support √√√
2 Chapter 1 Product description

Category Description Computer
models
equipped with
M96 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
M92 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
graphics
subsystems
with UMA
memory
Supports up to 8192 MB system memory
●8192-MB total system memory (4096 MB
× 2, dual-channel)
●6144-MB total system memory (2048 MB
× 1 + 4096 MB × 1)
●4096-MB total system memory (2048 MB
× 2, dual-channel)
●3072-MB total system memory (2048 MB
× 1 + 1024 MB × 1)
●2048-MB total system memory (1024 MB
× 2)
●2048-MB total system memory (2048 MB
× 1)
●1024-MB total system memory (1024 MB
× 1)
√√√
Hard drives Supports all Serial ATA (SATA) 9.5-mm, 6.35-
cm (2.50-inch) hard drives
√√√
Supports up to 2 hard drives √√√
Support for HP ProtectSmart Hard
Drive Protection
√√√
Dual hard drive configurations:
●1-TB (500-GB, 5400-rpm × 2)
●640-GB (320-GB, 7200-rpm × 2)
●640-GB (320-GB, 5400-rpm × 2)
●500-GB (250-GB, 7200-rpm × 2)
●500-GB (250-GB, 5400-rpm × 2)
√√√
Single hard drive configurations:
●500-GB, 5400-rpm
●320-GB, 7200-rpm
●320-GB, 5400-rpm
●250-GB, 7200-rpm
●250-GB, 5400-rpm
√√√
Optical drives 12.7-mm tray load √√√
3

Category Description Computer
models
equipped with
M96 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
M92 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
graphics
subsystems
with UMA
memory
Serial ATA √ √ √
Fixed (1 screw for removal) √ √ √
Support for the following optical drives:
●DVD±R/RW and CD-RW SuperMulti
Double-Layer Combo Drive with
LightScribe
●Blu-ray ROM with LightScribe DVD±R/RW
SuperMulti DL Drive
●Blu-ray ROM DVD±R/RW SuperMulti DL
Drive
√ √ √
Webcam Low-light VGA camera √ √ √
Fixed (no tilt) √ √ √
Activity LED √ √ √
640 × 480 by 24 frames per second √ √ √
Microphone 2 omnidirectional digital microphones, dual
array with appropriate software (supports beam
forming, echo cancellation, and noise
suppression)
√ √ √
Audio HD Audio (IDT) √ √ √
Integrated subwoofer √ √
Supports Microsoft Premium Requirements √ √ √
Pavilion-branded Altec Lansing speakers √ √ √
Modem 56K V.92 data/fax modem (select models only) √ √ √
Supports all world-wide certification
requirements
Ethernet Integrated Realtek 10/100/1000 network
interface card (NIC)
√ √
Integrated Realtek 10/100 NIC √
Wireless Integrated wireless local area network (WLAN) options by way of wireless module:
2 wireless antennas built into display assembly
Broadcom 4322 802.11a/b/g/n WLAN module √ √ √
Broadcom 4322 802.11a/b/g/n + Bluetooth®
WLAN module
√ √ √
Broadcom BCM4312 802.11b/g WLAN module √√√
4 Chapter 1 Product description

Category Description Computer
models
equipped with
M96 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
M92 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
graphics
subsystems
with UMA
memory
Broadcom BCM4312 802.11b/g + Bluetooth
WLAN module
√√√
Wireless Integrated DVB-T TV tuner module* (select
models only)
√ √
Support for TV tuner antennas for both DVB-T
and ATSC/NTSC*
√ √
*There is no Athlon processor support for a TV tuner on discrete and UMA system boards. For TV tuners
on computers equipped with an Athlon processor and the Blu-ray optical drive, the Athlon processor only
supports dual-channel memory.
External media
card
One ExpressCard 54 slot √√√
Digital Media Slot supports Secure Digital (SD)
Memory Card, MultiMediaCard (MMC),
Memory Stick (MS), Memory Stick Pro (MSP),
and xD
√√√
Ports Audio-in (stereo microphone) √√√
Audio-out (stereo headphone) √√√
Audio-out (stereo headphone with S/PDIF) √√√
Consumer infrared √√√
eSATA/USB √√√
High-Definition Multimedia Interface (HDMI)
v1.3 supporting 1080p with HDCP key
√√√
IEEE 1394a √ √
RJ-11 (modem); select models only √√√
RJ-45 (Ethernet); includes link and activity
lights
√√√
TV tuner antenna (select models only) √ √
USB 2.0 √√√
VGA (Dsub 15-pin) √√√
Supports 1920 x 1200 external resolution @
75Hz
√ √
Supports 1600 x 200 external resolution @
75Hz
√
2-pin AC power for 90-W AC adapter √√√
Docking Expansion port 3 supports the HP xb3000
Notebook Expansion Base and HP Notebook
QuickDock
√√√
5

Category Description Computer
models
equipped with
M96 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
M92 system
board and
graphics
subsystems
with discrete
memory
Computer
models
equipped with
graphics
subsystems
with UMA
memory
Keyboard/
pointing
devices
17-inch full-size keyboard with numeric keypad √ √ √
Touchpad supports 2-way scrolling √ √ √
Taps enabled as default √ √ √
Power
requirements
8-cell 2.55-Ah Li-ion battery √ √ √
6-cell 2.20-Ah Li-ion battery √ √ √
90-W AC adapter with localized cable plug
support (2-wire plug with ground pin, supports
2-pin DC connector)
√ √ √
65-W AC adapter with localized cable plug
support (2-wire plug with ground pin, supports
2-pin DC connector)
√ √ √
Security Security cable slot √ √ √
Fingerprint reader with Digital Persona
Software support (select models only)
√ √ √
Operating
system
Preinstalled:
Windows Vista® Business (32 bit) √ √ √
Windows Vista Premium (32 bit) √ √ √
Windows Vista Premium (64 bit) √ √ √
Windows Vista Ultimate (64 bit) √ √ √
Serviceability AC adapter √ √ √
Battery (system) √ √ √
Hard drives (2) √ √ √
Memory module √ √ √
Mini Card components for built-in WLAN/
WWAN and integrated TV tuner components
√ √ √
Optical drive √√√
6 Chapter 1 Product description

2 Components
Top components
Display components
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
(2) Wireless antennas (3) (select models only) Send and receive signals from one or more wireless devices.
NOTE: The antennas are not visible from the outside of the
computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless
regulatory notices, refer to the section of the Regularoty, Safety
and Environmental Notices that applies to your country or region.
These notices are located in Help and Support.
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records audio and video and captures still photographs.
Top components 7

TouchPad
Component Description
(1) TouchPad light ●White: TouchPad is enabled.
●Amber: TouchPad is disabled.
(2) TouchPad* Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad button* Functions like the left button on an external mouse.
(4) TouchPad on/off button Enables/disables the TouchPad.
(5) TouchPad scroll zone Scrolls up or down.
(6) Right TouchPad button* Functions like the right button on an external mouse.
*This table describes factory settings. To view and change pointing device preferences, select Start >Control Panel >
Hardware and Sound >Mouse.
8 Chapter 2 Components

Buttons and fingerprint reader (select models only)
Component Description
(1) Power button* ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button briefly
to exit Hibernation.
If the computer has stopped responding and Windows® shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >Control
Panel >System and Maintenance >Power Options.
(2) Speakers (2) Produce sound.
(3) Volume mute button Mutes and restores speaker sound.
(4) Volume scroll zone Adjusts speaker volume. Slide your finger to the left to decrease
volume and to the right to increase volume. You can also tap the
minus (-) sign on the scroll zone to decrease volume, or tap the
plus (+) sign on the scroll zone to increase volume.
(5) Previous/rewind button ●Plays the previous track or chapter when the button is
pressed once.
●Rewinds media when the button is pressed in combination
with the fn key.
(6) Play/pause button Plays or pauses media.
Top components 9

Component Description
(7) Next/fast forward button ●Plays the next track or chapter when the button is pressed
once.
●Fast forwards media when pressed in combination with the
fn key.
(8) Stop button Stops playback.
(9) Wireless button Turns the wireless feature on or off but does not create a wireless
connection.
NOTE: To establish a wireless connection, a wireless network
must already be set up.
(10) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help
and Support.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key or the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Integrated numeric keypad keys Can be used like the keys on an external numeric keypad.
(6) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
10 Chapter 2 Components

Lights
Component Description
(1) Caps lock light On: Caps lock is on.
(2) Power lights (2)* ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(3) Volume mute light ●White: Computer sound is on.
●Amber: Computer sound is off.
(4) Volume down light On: The volume scroll zone is being used to decrease speaker
volume.
(5) Volume up light On: The volume scroll zone is being used to increase speaker
volume.
(6) Wireless light ●On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
●Off: All wireless devices are off.
(7) Num lock light The integrated numeric keypad is enabled, or num lock is enabled
on a connected optional numeric keypad.
Top components 11

Component Description
(8) Battery light ●On: A battery is charging.
●Blinking: A battery that is the only available power source has
reached a low battery level. When the battery reaches a
critical battery level, the battery light begins blinking rapidly.
●Off: If the computer is plugged into an external power source,
the light is turned off when all batteries in the computer are
fully charged. If the computer is not plugged into an external
power source, the light stays off until the battery reaches a
low battery level.
(9) Drive light ●Blinking: The hard drive or optical drive is being accessed.
●Amber: HP ProtectSmart Hard Drive Protection has
temporarily parked the hard drive.
*The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The
power light on the front of the computer is visible whether the computer is open or closed.
12 Chapter 2 Components