HP Pavilion dv7-1020us Manual

HP Pavilion dv7 Entertainment PC
Maintenance and Service Guide

© Copyright 2008 Hewlett-Packard
Development Company, L.P.
Athlon and Turion are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are trademarks of
Intel Corporation in the U.S. and
other countries. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation.
SD Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2008
Document Part Number: 469058-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description
2 External component identification
Top components ................................................................................................................................... 7
Display components ............................................................................................................ 7
Buttons, fingerprint reader, and speakers ............................................................................ 9
Keys ................................................................................................................................... 11
TouchPad .......................................................................................................................... 12
Front components .............................................................................................................................. 13
Rear components ............................................................................................................................... 14
Right-side components ....................................................................................................................... 14
Left-side components ......................................................................................................................... 15
Bottom components ........................................................................................................................... 16
3 Illustrated parts catalog
Service tag ......................................................................................................................................... 17
Computer major components ............................................................................................................. 18
Display assembly components ........................................................................................................... 27
AntiGlare display assembly spare parts ............................................................................ 27
BrightView display assembly spare parts .......................................................................... 29
Plastics Kit .......................................................................................................................................... 31
Cable Kit ............................................................................................................................................. 32
Mass storage devices ......................................................................................................................... 33
Miscellaneous parts ............................................................................................................................ 34
Sequential part number listing ............................................................................................................ 35
4 Removal and replacement procedures
Preliminary replacement requirements ............................................................................................... 44
Tools required .................................................................................................................... 44
Service considerations ....................................................................................................... 44
Plastic parts ....................................................................................................... 44
Cables and connectors ..................................................................................... 45
Drive handling ................................................................................................... 45
v

Grounding guidelines ......................................................................................................... 46
Electrostatic discharge damage ........................................................................ 46
Packaging and transporting guidelines ............................................. 47
Workstation guidelines ..................................................................... 47
Equipment guidelines ....................................................................... 48
Unknown user password ................................................................................................... 49
Component replacement procedures ................................................................................................. 50
Service tag ......................................................................................................................... 50
Computer feet .................................................................................................................... 51
Battery ............................................................................................................................... 51
Webcam/microphone module ............................................................................................ 53
Optical drive ....................................................................................................................... 54
Hard drive .......................................................................................................................... 56
TV tuner module ................................................................................................................ 58
RTC battery ....................................................................................................................... 60
WLAN module .................................................................................................................... 61
Memory module ................................................................................................................. 64
Switch cover ...................................................................................................................... 66
Keyboard ........................................................................................................................... 68
Bluetooth module ............................................................................................................... 71
Speaker assembly ............................................................................................................. 72
Display assembly ............................................................................................................... 73
Top cover ........................................................................................................................... 82
Fingerprint reader board .................................................................................................... 85
TouchPad on/off button board ........................................................................................... 86
TouchPad button board ..................................................................................................... 87
Bluetooth module cable ..................................................................................................... 88
Modem module .................................................................................................................. 90
System board ..................................................................................................................... 91
Audio/infrared board .......................................................................................................... 94
USB board ......................................................................................................................... 95
Fan ..................................................................................................................................... 96
Subwoofer .......................................................................................................................... 97
Power connector cable ...................................................................................................... 99
Modem module cable ...................................................................................................... 100
TV tuner module cable ..................................................................................................... 101
Heat sink .......................................................................................................................... 102
Processor ......................................................................................................................... 106
5 Setup Utility
Starting the Setup Utility ................................................................................................................... 108
Using the Setup Utility ...................................................................................................................... 109
Changing the language of the Setup Utility ..................................................................... 109
vi

Display system information .............................................................................................. 109
Restoring default settings in the Setup Utility .................................................................. 110
Exiting the Setup Utility .................................................................................................... 110
Setup Utility menus .......................................................................................................................... 111
Main menu ....................................................................................................................... 111
Security menu .................................................................................................................. 111
System Configuration menu ............................................................................................ 111
Diagnostics menu ............................................................................................................ 112
6 Specifications
Computer specifications ................................................................................................................... 113
17.0-inch, SXGA+ display specifications .......................................................................................... 114
17.0-inch WXGA display specifications ............................................................................................ 115
Hard drive specifications .................................................................................................................. 116
Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer ............................................... 117
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ................................ 118
System DMA specifications, AMD .................................................................................................... 119
System DMA specifications, Intel ..................................................................................................... 119
System interrupt specifications, AMD with graphics subsystems with discrete memory .................. 120
System interrupt specifications, AMD with graphics subsystems with UMA memory ...................... 121
System interrupt specifications, Intel ................................................................................................ 122
System I/O address specifications, AMD ......................................................................................... 123
System I/O address specifications, Intel .......................................................................................... 125
System memory map specifications, AMD with graphics subsystems with discrete memory .......... 127
System memory map specifications, AMD with graphics subsystems with UMA memory .............. 128
System memory map specifications, Intel ........................................................................................ 129
7 Screw listing
Phillips PM2.5×6.0 captive screw ..................................................................................................... 130
Phillips PM2.5×5.0 screw ................................................................................................................. 131
Phillips PM2.0×4.0 screw ................................................................................................................. 132
Phillips PM2.5×4.0 screw ................................................................................................................. 135
Phillips PM3.0×4.0 screw ................................................................................................................. 140
Phillips PM2.5×13.0 captive screw ................................................................................................... 141
Phillips PM2.0×3.0 broad-head screw .............................................................................................. 143
Phillips PM2.5×6.0 screw ................................................................................................................. 144
Phillips PM2.5×4.0 broad-head screw .............................................................................................. 146
Phillips PM2.0×10.0 captive screw ................................................................................................... 147
8 Backup and Recovery
Recovering system information ........................................................................................................ 149
Creating recovery discs ................................................................................................... 150
Backing up your information ............................................................................................................. 151
vii

When to back up .............................................................................................................. 151
Backup suggestions ......................................................................................................... 151
Using system restore points ............................................................................................ 151
When to create restore points ......................................................................... 152
Create a system restore point ......................................................................... 152
Restore to a previous date and time ............................................................... 152
Performing a recovery ...................................................................................................................... 153
Recovering from the recovery discs ................................................................................ 153
Recovering from the dedicated recovery partition (select models only) .......................... 153
9 Connector pin assignments
1394 ................................................................................................................................................. 154
Audio-in (microphone) ...................................................................................................................... 155
Audio-out (headphone) ..................................................................................................................... 155
External monitor ............................................................................................................................... 156
HDMI ................................................................................................................................................ 157
RJ-11 (modem) ................................................................................................................................ 158
RJ-45 (network) ................................................................................................................................ 158
Universal Serial Bus ......................................................................................................................... 159
10 Power cord set requirements
Requirements for all countries or regions ......................................................................................... 160
Requirements for specific countries or regions ................................................................................ 161
11 Recycling
Battery .............................................................................................................................................. 162
Display .............................................................................................................................................. 162
Index ................................................................................................................................................................. 168
viii

1 Product description
Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Product Name HP Pavilion dv7 Entertainment PC √ √ √
Processors AMD processors:
AMD Turion™ Ultra Dual-Core 35W
ZM-86 2.40-GHz with 2-MB L2 cache
√ √
AMD Turion Ultra Dual-Core 35W ZM-82
2.20-GHz, with 2-MB L2 cache
√ √
AMD Turion Ultra Dual-Core 35W ZM-80
2.10-GHz, with 2-MB L2 cache
√ √
AMD Turion Dual-Core 35W RM-70
2.00-GHz with 1-MB L2 cache
√ √
AMD Athlon™ X2 Dual-Core 35W QL-60
1.90-GHz with 1-MB L2 cache
√ √
Intel® processors:
Intel Core™2 Duo T9600 2.80-GHz with
6-MB L2 cache and 1066-MHz front side
bus (FSB)
√
Intel Core2 Duo T9400 2.53-GHz with 6-
MB L2 cache and 1066-MHz FSB
√
Intel Core Duo T8600 2.40-GHz with 3-
MB L2 cache and 1066-MHz FSB
√
Intel Core Duo T8400 2.26-GHz with 3-
MB L2 cache and 1066-MHz FSB
√
Chipset Northbridge: AMD M770 chipset, ATI
Radeon HD 3450 graphics
√
Northbridge: AMD M780G chipset, ATI
Radeon HD 3200 graphics
√
Southbridge: AMD SB700 √ √
Northbridge: Intel PM45 √
Southbridge: Intel ICH9M √
1

Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Graphics ATi Mobility Radeon HD 3450 with 256
MB of discrete graphics subsystem
memory (32 MB × 16 DDR2 × 4 PCs)
√
Unified memory architecture (UMA) with
shared video memory:
●Up to 358 MB of graphics
subsystem memory on computer
models equipped with 2048 MB or
more of main system memory
●Up to 251 MB of graphics
subsystem memory on computer
models equipped with 1024 MB
●Memory size is dynamic change
√
Discrete graphics subsystem memory
●GeForce 9650M GT, Nvidia NB9P-
GS with 512 MB (32 MB × 16 DDR2
×8 PCs)
●GeForce 9300M GS, Nvidia NB9M-
GEB with 256 MB
(32 MB × 16 DDR2 × 4 PCs)
√
Panels ●17.0-inch, WSXGA+ (1680 × 1050)
AntiGlare
√ √ √
●17.0-inch, WSXGA+ (1680 × 1050)
BrightView
√ √ √
●17.0-inch, WXGA+ (1440 × 900)
AntiGlare
√ √ √
●17.0-inch, WXGA+ (1440 × 900)
BrightView
√ √ √
●AntiGlare glass panel cover
support
√ √ √
●Support for lighted logo on
display enclosure
√ √ √
●Typical brightness 200 nits √ √ √
Memory 2 SODIMM slots √ √ √
Customer-accessible/upgradable √ √ √
PC2-6400, 800-MHz, DDR2 √ √ √
Dual-channel support √√√
2 Chapter 1 Product description

Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Supports up to 4096 MB system memory
●4096-MB total system memory
(2048 MB × 2, dual-channel)
●3072-MB total system memory
(2048 MB × 1 + 1024 × 1)
●2048-MB total system memory
(1024 MB × 2, dual-channel)
●2048-MB total system memory
(2048 MB × 1)
●1024-MB total system memory
(512 MB × 2, dual-channel)
●1024-MB total system memory
(1024 MB × 1)
√ √ √
Hard drives Supports all Serial ATA (SATA) 9.5-mm,
2.5-inch hard drives
√ √ √
Supports up to 2 hard drives √ √ √
Support for Accelerometer hard
drive protection
√ √ √
Support for solid-state drive (SSD) on
dual hard drive configurations, with SSD
set as the primary drive
√ √ √
Dual hard drive configurations:
●640-GB (320-GB, 5400-rpm × 2)
●500-GB (250-GB, 5400-rpm × 2)
●320-GB (160-GB, 7200-rpm × 2)
●320-GB (160-GB, 5400-rpm × 2)
●64-GB SSD + 320-GB, 5400-rpm
√ √ √
Single hard drive configurations:
●320-GB, 5400-rpm
●250-GB, 5400-rpm
●160-GB, 7200-rpm
●160-GB, 5400-rpm
●120-GB, 5400-rpm
√ √ √
Optical drives 12.7-mm tray load √ √ √
Parallel ATA √√√
3

Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Fixed (1 screw for removal) √ √ √
Support for the following optical drives:
●DVD±RW and CD-RW SuperMulti
Double-Layer Combo Drive with
LightScribe
●DVD±RW and CD-RW SuperMulti
Double-Layer Combo Drive
●Blu-ray Disc ROM Drive with
SuperMulti DVD±R/RW Double-
Layer
√ √ √
Webcam Low-light VGA camera √ √ √
Fixed (no tilt) √ √ √
Activity LED √ √ √
640 × 480 by 24 frames per second √ √ √
Microphone 2 omnidirectional microphones, dual
array with appropriate software
(supports beam forming, echo
cancellation, and noise suppression)
√ √ √
Audio HD Audio (IDT) √ √ √
Integrated subwoofer √ √ √
Supports Microsoft Premium
Requirements
√ √ √
Pavilion-branded Altec Lansing
speakers
√ √ √
Modem 56K V.92 data/fax modem √ √ √
Supports all world-wide certification
requirements
√ √ √
Ethernet Integrated Realtek 10/100/1000 network
interface card (NIC)
√√
Integrated Realtek 10/100 NIC √
Wireless Integrated wireless local area network (WLAN) options by way of wireless module:
Atheros AR9280 802.11a/b/g/n √ √
Broadcom 4321 802.11a/b/g/n √ √
Atheros AR2425 802.11b/g √ √
Intel Wi-Fi Link 5100 802.11a/b/g/n
WLAN module
√
4 Chapter 1 Product description

Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Intel Wi-Fi Link 5100 802.11a/b/g
WLAN module
√
Broadcom 4322 802.11a/b/g/n
WLAN module
√
Broadcom BCM4312 802.11b/g
WLAN module
√
Wireless Integrated ATSC/NTSC/QAM hybrid
TV tuner module
√ √ √
Integrated world-wide analog DVB-T
TV tuner module
√ √ √
Support for TV tuner antennae for both
DVB-T and ATSC/NTSC
√ √ √
External media
card
One ExpressCard 54 slot √ √
Digital Media Slot, supports SD, MMC,
SD I/O, MS, MSP, xD
√ √ √
Ports Audio-in (mono microphone) √ √ √
Audio-out (stereo headphone) √ √ √
Audio-out (stereo headphone with S/
PDIF)
√ √ √
Consumer infrared √ √ √
eSATA √ √ √
High-Definition Multimedia Interface
(HDMI) v1.3 supporting 1080p with
HDCP key
√ √ √
IEEE 1394a √√
RJ-11 (modem; select models only) √ √ √
RJ-45 (Ethernet, includes link and
activity lights)
√ √ √
TV tuner antenna (select models only) √√
USB (4 on computer models not
equipped with an eSATA port; 3 on
computer models equipped with an
eSATA port)
√ √ √
VGA (Dsub 15-pin) √ √ √
2-pin AC power for 90-W AC adapter √ √ √
Docking Expansion port 3 supports the HP
xb3000 Notebook Expansion Base and
HP Notebook QuickDock
√√√
5

Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Keyboard/
pointing devices
17-inch full-size keyboard with
numeric keypad
√ √ √
Touchpad supports 2-way scrolling √ √ √
Taps enabled as default √ √ √
Power
requirements
8-cell 2.55-Ah Li-ion battery √√
6-cell 2.20-Ah Li-ion battery √
90-W AC adapter with localized cable
plug support (2-wire plug with ground
pin, supports 2-pin DC connector)
√√
65-W AC adapter with localized cable
plug support (2-wire plug with ground
pin, supports 2-pin DC connector)
√
Security Security cable slot √ √ √
Fingerprint reader (select models only) √ √ √
Operating
system
Preinstalled:
FreeDOS √ √ √
Linux Red Flag √ √ √
Windows Vista® Business (32 bit) √ √ √
Windows Vista Home Basic (32 bit) vvv √
Windows Vista Premium (32 bit) √ √ √
Windows Vista Ultimate (64 bit) √ √ √
Serviceability AC adapter √ √ √
Battery (system) √ √ √
Hard drives (2) √ √ √
Memory module √ √ √
Optical drive √ √ √
TV tuner module √ √ √
WLAN module √√√
6 Chapter 1 Product description

2 External component identification
Top components
Display components
Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is
closed while the power is on.
(2) Wireless antennae (select models only) Send and receive signals from one or more wireless
devices. These antennae are not visible from the
outside of the computer.
NOTE: For optimal transmission, keep the areas
immediately around the antennae free from
obstructions.
NOTE: To see wireless regulatory notices, refer to the
section of the Regulatory, Safety and Environmental
Notices that applies to your country or region. These
notices are located in Help and Support.
Top components 7

Item Component Description
(3) Internal microphones (2) Record sound.
(4) Integrated webcam light On: The integrated webcam is in use.
(5) Integrated webcam Records video and captures still photographs.
8 Chapter 2 External component identification

Buttons, fingerprint reader, and speakers
Item Component Description
(1) Speakers (2) Produce sound.
(2) Power button ●When the computer is off, press the button to turn
on the computer.
●When the computer is on, press the button briefly
to initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold
the power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings, select Start >
Control Panel > System and Maintenance >
Power Options.
(3) Media button ●Launches the QuickPlay program (for models with
QuickPlay preinstalled).
●Launches the DVDPlay program (for models with
DVDPlay preinstalled).
NOTE: If the computer has been set up to require a
logon password, you may be asked to log on to
Windows. QuickPlay launches after you log on. Refer to
the QuickPlay software Help for more information.
Top components 9

Item Component Description
(4) Volume mute button Mutes and restores speaker sound.
(5) Volume scroll zone Adjusts speaker volume. Slide your finger to the left to
decrease volume and to the right to increase volume.
You can also tap the minus sign on the scroll zone to
decrease volume, or tap the plus sign on the scroll zone
to increase volume.
(6) Previous/rewind button ●Plays the previous track or chapter when the
button is pressed once.
●Rewinds media when the button is pressed
simultaneously with the fn key.
(7) Play/pause button Plays or pauses the disc.
(8) Next/fast forward button ●Plays the next track or chapter when the button is
pressed once.
●Fast forwards media when pressed
simultaneously with the fn key.
(9) Stop button Stops playback.
(10) Wireless button Turns the wireless feature on or off, but does not create
a wireless connection.
NOTE: A wireless network must be set up in order to
establish a wireless connection.
(11) Fingerprint reader Allows a fingerprint logon to Windows, instead of a
password logon.
10 Chapter 2 External component identification

Keys
Item Component Description
(1) esc key Displays system information about your computer when
pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when
pressed in combination with a function key or the
esc key.
(3) Windows logo key Displays the Windows® Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Integrated numeric keypad keys Can be used like the keys on an external
numeric keypad.
(6) Function keys Execute frequently used system functions when
pressed in combination with the fn key.
Top components 11

TouchPad
Item Component Description
(1) TouchPad light ●White: TouchPad is enabled.
●Amber: TouchPad is disabled.
(2) TouchPad* Moves the pointer and selects or activates items on
the screen.
(3) TouchPad left button* Functions like the left button on an external mouse.
(4) TouchPad on/off button Enables/disables the TouchPad.
(5) TouchPad scroll zone Scrolls up or down.
(6) TouchPad right button* Functions like the right button on an external mouse.
*This table describes factory settings. To view and change TouchPad preferences, select Start > Control Panel > Hardware
and Sound > Mouse.
12 Chapter 2 External component identification