HP Pavilion dv7-1020us Manual

HP Pavilion dv7 Entertainment PC
Maintenance and Service Guide

© Copyright 2008 Hewlett-Packard
Development Company, L.P.
Athlon and Turion are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are trademarks of
Intel Corporation in the U.S. and
other countries. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation.
SD Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2008
Document Part Number: 469058-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description
2 External component identification
Top components ................................................................................................................................... 7
Display components ............................................................................................................ 7
Buttons, fingerprint reader, and speakers ............................................................................ 9
Keys ................................................................................................................................... 11
TouchPad .......................................................................................................................... 12
Front components .............................................................................................................................. 13
Rear components ............................................................................................................................... 14
Right-side components ....................................................................................................................... 14
Left-side components ......................................................................................................................... 15
Bottom components ........................................................................................................................... 16
3 Illustrated parts catalog
Service tag ......................................................................................................................................... 17
Computer major components ............................................................................................................. 18
Display assembly components ........................................................................................................... 27
AntiGlare display assembly spare parts ............................................................................ 27
BrightView display assembly spare parts .......................................................................... 29
Plastics Kit .......................................................................................................................................... 31
Cable Kit ............................................................................................................................................. 32
Mass storage devices ......................................................................................................................... 33
Miscellaneous parts ............................................................................................................................ 34
Sequential part number listing ............................................................................................................ 35
4 Removal and replacement procedures
Preliminary replacement requirements ............................................................................................... 44
Tools required .................................................................................................................... 44
Service considerations ....................................................................................................... 44
Plastic parts ....................................................................................................... 44
Cables and connectors ..................................................................................... 45
Drive handling ................................................................................................... 45
v

Grounding guidelines ......................................................................................................... 46
Electrostatic discharge damage ........................................................................ 46
Packaging and transporting guidelines ............................................. 47
Workstation guidelines ..................................................................... 47
Equipment guidelines ....................................................................... 48
Unknown user password ................................................................................................... 49
Component replacement procedures ................................................................................................. 50
Service tag ......................................................................................................................... 50
Computer feet .................................................................................................................... 51
Battery ............................................................................................................................... 51
Webcam/microphone module ............................................................................................ 53
Optical drive ....................................................................................................................... 54
Hard drive .......................................................................................................................... 56
TV tuner module ................................................................................................................ 58
RTC battery ....................................................................................................................... 60
WLAN module .................................................................................................................... 61
Memory module ................................................................................................................. 64
Switch cover ...................................................................................................................... 66
Keyboard ........................................................................................................................... 68
Bluetooth module ............................................................................................................... 71
Speaker assembly ............................................................................................................. 72
Display assembly ............................................................................................................... 73
Top cover ........................................................................................................................... 82
Fingerprint reader board .................................................................................................... 85
TouchPad on/off button board ........................................................................................... 86
TouchPad button board ..................................................................................................... 87
Bluetooth module cable ..................................................................................................... 88
Modem module .................................................................................................................. 90
System board ..................................................................................................................... 91
Audio/infrared board .......................................................................................................... 94
USB board ......................................................................................................................... 95
Fan ..................................................................................................................................... 96
Subwoofer .......................................................................................................................... 97
Power connector cable ...................................................................................................... 99
Modem module cable ...................................................................................................... 100
TV tuner module cable ..................................................................................................... 101
Heat sink .......................................................................................................................... 102
Processor ......................................................................................................................... 106
5 Setup Utility
Starting the Setup Utility ................................................................................................................... 108
Using the Setup Utility ...................................................................................................................... 109
Changing the language of the Setup Utility ..................................................................... 109
vi

Display system information .............................................................................................. 109
Restoring default settings in the Setup Utility .................................................................. 110
Exiting the Setup Utility .................................................................................................... 110
Setup Utility menus .......................................................................................................................... 111
Main menu ....................................................................................................................... 111
Security menu .................................................................................................................. 111
System Configuration menu ............................................................................................ 111
Diagnostics menu ............................................................................................................ 112
6 Specifications
Computer specifications ................................................................................................................... 113
17.0-inch, SXGA+ display specifications .......................................................................................... 114
17.0-inch WXGA display specifications ............................................................................................ 115
Hard drive specifications .................................................................................................................. 116
Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer ............................................... 117
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ................................ 118
System DMA specifications, AMD .................................................................................................... 119
System DMA specifications, Intel ..................................................................................................... 119
System interrupt specifications, AMD with graphics subsystems with discrete memory .................. 120
System interrupt specifications, AMD with graphics subsystems with UMA memory ...................... 121
System interrupt specifications, Intel ................................................................................................ 122
System I/O address specifications, AMD ......................................................................................... 123
System I/O address specifications, Intel .......................................................................................... 125
System memory map specifications, AMD with graphics subsystems with discrete memory .......... 127
System memory map specifications, AMD with graphics subsystems with UMA memory .............. 128
System memory map specifications, Intel ........................................................................................ 129
7 Screw listing
Phillips PM2.5×6.0 captive screw ..................................................................................................... 130
Phillips PM2.5×5.0 screw ................................................................................................................. 131
Phillips PM2.0×4.0 screw ................................................................................................................. 132
Phillips PM2.5×4.0 screw ................................................................................................................. 135
Phillips PM3.0×4.0 screw ................................................................................................................. 140
Phillips PM2.5×13.0 captive screw ................................................................................................... 141
Phillips PM2.0×3.0 broad-head screw .............................................................................................. 143
Phillips PM2.5×6.0 screw ................................................................................................................. 144
Phillips PM2.5×4.0 broad-head screw .............................................................................................. 146
Phillips PM2.0×10.0 captive screw ................................................................................................... 147
8 Backup and Recovery
Recovering system information ........................................................................................................ 149
Creating recovery discs ................................................................................................... 150
Backing up your information ............................................................................................................. 151
vii

When to back up .............................................................................................................. 151
Backup suggestions ......................................................................................................... 151
Using system restore points ............................................................................................ 151
When to create restore points ......................................................................... 152
Create a system restore point ......................................................................... 152
Restore to a previous date and time ............................................................... 152
Performing a recovery ...................................................................................................................... 153
Recovering from the recovery discs ................................................................................ 153
Recovering from the dedicated recovery partition (select models only) .......................... 153
9 Connector pin assignments
1394 ................................................................................................................................................. 154
Audio-in (microphone) ...................................................................................................................... 155
Audio-out (headphone) ..................................................................................................................... 155
External monitor ............................................................................................................................... 156
HDMI ................................................................................................................................................ 157
RJ-11 (modem) ................................................................................................................................ 158
RJ-45 (network) ................................................................................................................................ 158
Universal Serial Bus ......................................................................................................................... 159
10 Power cord set requirements
Requirements for all countries or regions ......................................................................................... 160
Requirements for specific countries or regions ................................................................................ 161
11 Recycling
Battery .............................................................................................................................................. 162
Display .............................................................................................................................................. 162
Index ................................................................................................................................................................. 168
viii

1 Product description
Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Product Name HP Pavilion dv7 Entertainment PC √ √ √
Processors AMD processors:
AMD Turion™ Ultra Dual-Core 35W
ZM-86 2.40-GHz with 2-MB L2 cache
√ √
AMD Turion Ultra Dual-Core 35W ZM-82
2.20-GHz, with 2-MB L2 cache
√ √
AMD Turion Ultra Dual-Core 35W ZM-80
2.10-GHz, with 2-MB L2 cache
√ √
AMD Turion Dual-Core 35W RM-70
2.00-GHz with 1-MB L2 cache
√ √
AMD Athlon™ X2 Dual-Core 35W QL-60
1.90-GHz with 1-MB L2 cache
√ √
Intel® processors:
Intel Core™2 Duo T9600 2.80-GHz with
6-MB L2 cache and 1066-MHz front side
bus (FSB)
√
Intel Core2 Duo T9400 2.53-GHz with 6-
MB L2 cache and 1066-MHz FSB
√
Intel Core Duo T8600 2.40-GHz with 3-
MB L2 cache and 1066-MHz FSB
√
Intel Core Duo T8400 2.26-GHz with 3-
MB L2 cache and 1066-MHz FSB
√
Chipset Northbridge: AMD M770 chipset, ATI
Radeon HD 3450 graphics
√
Northbridge: AMD M780G chipset, ATI
Radeon HD 3200 graphics
√
Southbridge: AMD SB700 √ √
Northbridge: Intel PM45 √
Southbridge: Intel ICH9M √
1

Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Graphics ATi Mobility Radeon HD 3450 with 256
MB of discrete graphics subsystem
memory (32 MB × 16 DDR2 × 4 PCs)
√
Unified memory architecture (UMA) with
shared video memory:
●Up to 358 MB of graphics
subsystem memory on computer
models equipped with 2048 MB or
more of main system memory
●Up to 251 MB of graphics
subsystem memory on computer
models equipped with 1024 MB
●Memory size is dynamic change
√
Discrete graphics subsystem memory
●GeForce 9650M GT, Nvidia NB9P-
GS with 512 MB (32 MB × 16 DDR2
×8 PCs)
●GeForce 9300M GS, Nvidia NB9M-
GEB with 256 MB
(32 MB × 16 DDR2 × 4 PCs)
√
Panels ●17.0-inch, WSXGA+ (1680 × 1050)
AntiGlare
√ √ √
●17.0-inch, WSXGA+ (1680 × 1050)
BrightView
√ √ √
●17.0-inch, WXGA+ (1440 × 900)
AntiGlare
√ √ √
●17.0-inch, WXGA+ (1440 × 900)
BrightView
√ √ √
●AntiGlare glass panel cover
support
√ √ √
●Support for lighted logo on
display enclosure
√ √ √
●Typical brightness 200 nits √ √ √
Memory 2 SODIMM slots √ √ √
Customer-accessible/upgradable √ √ √
PC2-6400, 800-MHz, DDR2 √ √ √
Dual-channel support √√√
2 Chapter 1 Product description