HP ZBook 17 G3 Manual

HP ZBook 17 G3 Mobile Workstation
Maintenance and Service Guide

© Copyright 2016 HP Development Company,
L.P.
AMD and FirePro are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel, Thunderbolt, and Xeon are
trademarks of Intel Corporation in the U.S. and
other countries. NVIDIA and Quadro are
trademarks and/or registered trademarks of
NVIDIA Corporation in the U.S. and other
countries. Qualcomm and Snapdragon are
trademarks of Qualcomm Incorporated,
registered in the United States and other
countries, used with permission. Red Hat
Enterprise Linux is a registered trademark of
Red Hat, Inc. in the United States and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
First Edition: January 2016
Document Part number: 840922-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 8
Display .................................................................................................................................................................... 9
Top ........................................................................................................................................................................ 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons and ngerprint reader ......................................................................................................... 12
Special function keys ........................................................................................................................ 13
Using the hot keys ............................................................................................................................. 13
Bottom ................................................................................................................................................................. 15
Front ..................................................................................................................................................................... 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Display assembly subcomponents ...................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................ 30
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32
Component replacement procedures .................................................................................................................. 32
Service door ....................................................................................................................................... 33
Battery ............................................................................................................................................... 34
vii

Hard drive .......................................................................................................................................... 35
Solid-state drives (M.2) ..................................................................................................................... 39
WLAN module .................................................................................................................................... 40
WWAN module ................................................................................................................................... 42
Memory module ................................................................................................................................ 44
6 Removal and replacement procedures for authorized service provider parts .................................................... 46
Component replacement procedures .................................................................................................................. 46
RTC battery ........................................................................................................................................ 47
Middle frame ..................................................................................................................................... 48
Speakers ............................................................................................................................................ 49
TouchPad ........................................................................................................................................... 51
Smart Card reader board ................................................................................................................... 52
Fingerprint reader board ................................................................................................................... 54
Fans ................................................................................................................................................... 55
Discrete graphics board .................................................................................................................... 56
Display LED board ............................................................................................................................. 57
Heat sink ............................................................................................................................................ 58
Keyboard ........................................................................................................................................... 61
System board .................................................................................................................................... 63
Display assembly ............................................................................................................................... 67
Top cover ........................................................................................................................................... 74
7 Troubleshooting guide ................................................................................................................................. 75
Resources ............................................................................................................................................................. 76
General troubleshooting steps ............................................................................................................................ 76
Identify the issue ............................................................................................................................... 77
1. Understand the issue .................................................................................................. 77
Boot up sequence ......................................................................................... 77
Failure classication ..................................................................................... 77
2. Examine the environment .......................................................................................... 79
3. Perform a visual inspection of hardware ................................................................... 80
4. Update BIOS and drivers ............................................................................................. 80
Manually updating BIOS and drivers ............................................................ 80
Remotely deploying BIOS and drivers .......................................................... 80
Analyze the issue ............................................................................................................................... 80
5. Remove or uninstall recently added hardware, software .......................................... 80
6. HP Hardware Diagnostics and Tools ........................................................................... 81
HP PC Hardware Diagnostics (UEFI) ............................................................. 81
HP Support Assistant (HPSA) ....................................................................... 83
HP BIOS Conguration Utility (BCU) ............................................................. 84
viii

HP Image Diagnostic Tool ............................................................................. 84
HP Thermal Monitor ..................................................................................... 84
Non HP diagnostics tools ............................................................................. 84
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 85
Status lights .................................................................................................. 85
Blinking light codes ...................................................................................... 86
POST error messages ................................................................................... 86
Power Good (Troubleshooting) lights .......................................................... 87
Resolve the issue ............................................................................................................................... 88
8. Hard reset .................................................................................................................... 88
9. Soft reset (Default Settings) ....................................................................................... 89
10. Reseat cables and connections ................................................................................ 89
11. Test with minimum conguration ............................................................................ 90
Essential hardware conguration ................................................................ 90
Safe mode ..................................................................................................... 91
12. Test with veried working conguration (hardware and/or operating system) ..... 91
13. Replace the system board ........................................................................................ 91
Verify solution ................................................................................................................................... 92
Helpful Hints ........................................................................................................................................................ 92
At startup ........................................................................................................................................... 92
During operation ............................................................................................................................... 93
Consulting with HP Service ............................................................................................................... 93
Common issues and possible solutions .............................................................................................................. 94
Power-on issues ................................................................................................................................ 94
No Power ......................................................................................................................... 94
Intermittent power-on, shutdown, reboot ..................................................................... 96
AC adapter issue .............................................................................................................. 97
Battery not recognized, not charging ............................................................................. 97
Battery discharges too fast ............................................................................................ 99
Burnt smell .................................................................................................................... 100
POST ................................................................................................................................................ 100
No video (with power) ................................................................................................... 100
Blinking lights ............................................................................................................... 101
Diagnostics error messages ......................................................................................... 102
BIOS password .............................................................................................................. 103
Performance (OS) ............................................................................................................................ 103
Intermittent shutdown ................................................................................................. 104
Blue screen .................................................................................................................... 105
Freeze at Windows Logo (hang/lockup) ....................................................................... 107
Electromagnetic Interference (EMI) .............................................................................. 108
ix

No wake up .................................................................................................................... 108
Unresponsive ................................................................................................................ 110
Slow performance ......................................................................................................... 110
HP Smart Adapter warning message ........................................................................... 111
Incorrect time and date ................................................................................................ 111
Display ............................................................................................................................................. 112
Display anomalies ......................................................................................................... 112
Symptom .................................................................................................... 112
Quick check ................................................................................................. 113
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 113
Display assembly diagram ......................................................................... 114
Dead pixel ..................................................................................................................... 114
No video (internal) ........................................................................................................ 114
No video (external) ....................................................................................................... 115
DisplayPort/VGA ........................................................................................................... 115
HDMI .............................................................................................................................. 115
No or bad external video via docking ........................................................................... 116
Incorrect or missing color/distorted image .................................................................. 116
Touch screen ................................................................................................................. 117
I/O devices ....................................................................................................................................... 118
Keyboard ....................................................................................................................... 118
Keyboard point stick ..................................................................................................... 119
Keyboard backlight ....................................................................................................... 119
TouchPad ....................................................................................................................... 120
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 120
Network connectivity wireless (WLAN) ........................................................................ 121
WWAN ............................................................................................................................ 122
USB ................................................................................................................................ 123
Smart card reader ......................................................................................................... 124
Speaker, headphone - audio issues .............................................................................. 125
Thunderbolt (TB) ........................................................................................................... 126
Storage ............................................................................................................................................ 127
Hard drive/solid-state drive not recognized ................................................................ 128
No boot to operating system (no read/write error) ..................................................... 128
Read-write error ........................................................................................................... 129
Slow performance ......................................................................................................... 129
Blue screen (BSOD) error .............................................................................................. 129
Noisy hard drive ............................................................................................................ 130
Mechanical ....................................................................................................................................... 131
Fan error message - 90B .............................................................................................. 131
Noise (sound) ................................................................................................................ 132
x

Fan runs constantly ...................................................................................................... 133
Thermal shutdown (hot) ............................................................................................... 134
Stuck power button ...................................................................................................... 134
Additional information ...................................................................................................................................... 135
Acronyms ......................................................................................................................................... 135
Blinking lights and boot error codes ............................................................................................... 136
Processor not executing code ...................................................................................... 136
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 136
Memory module error ................................................................................................... 136
Graphics Controller Error (No Controller) ..................................................................... 137
Failure - System Board Error ........................................................................................ 137
Intel Trusted Execution Technology (TXT) Error .......................................................... 137
Sure Start unable to nd valid BIOS Boot Block image ................................................ 137
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 138
POST Error Messages and User Actions .......................................................................................... 138
Routine Maintenance for Performance Improvement .................................................................... 140
Common Blue Screen Error Messages ............................................................................................ 140
Error message list ......................................................................................................... 140
Bug check symbolic names ........................................................................................... 140
Microsoft general troubleshooting of Windows bug check codes ............................... 141
Use Windows Debugging Tool ......................................................................................................... 141
Windows Software Development Kit (SDK) .................................................................. 142
Display Issue: Pixel Anomalies ........................................................................................................ 146
Cable management ......................................................................................................................... 147
Connector types .............................................................................................................................. 148
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................ 150
Using Computer Setup ....................................................................................................................................... 150
Starting Computer Setup ................................................................................................................ 150
Navigating and selecting in Computer Setup ................................................................................. 150
Restoring factory settings in Computer Setup ............................................................................... 151
Updating the BIOS ........................................................................................................................... 152
Determining the BIOS version ...................................................................................... 152
Downloading a BIOS update ......................................................................................... 152
Changing the boot order using the f9 prompt ................................................................................ 153
TPM BIOS settings (select products only) ......................................................................................................... 153
Using HP Sure Start (select products only) ....................................................................................................... 154
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 155
Using Computer Setup ....................................................................................................................................... 155
Starting Computer Setup ................................................................................................................ 155
xi

Navigating and selecting in Computer Setup ................................................................................. 155
Restoring factory settings in Computer Setup ............................................................................... 155
Updating the BIOS ........................................................................................................................... 156
Determining the BIOS version ...................................................................................... 156
Downloading a BIOS update ......................................................................................... 157
Changing the boot order using the f9 prompt ................................................................................ 157
TPM BIOS settings (select products only) ......................................................................................................... 158
Using HP Sure Start (select products only) ....................................................................................................... 158
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 159
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 159
11 Backup and recovery in Windows 7 ............................................................................................................ 161
Creating recovery media and backups .............................................................................................................. 161
Guidelines ........................................................................................................................................ 161
Creating recovery media with HP Recovery Disc Creator ............................................................... 161
Creating recovery media ............................................................................................... 162
Backing up your information .......................................................................................................... 162
Performing a system recovery .......................................................................................................................... 163
Using the Windows recovery tools .................................................................................................. 163
Using f11 recovery tools (select models only) ............................................................................... 164
Using Windows 7 operating system media ..................................................................................... 164
12 Backing up, restoring, and recovering in Windows 10 .................................................................................. 166
Creating recovery media and backups .............................................................................................................. 166
Creating HP Recovery media (select products only) ....................................................................... 166
Using Windows tools ......................................................................................................................................... 167
Restore and recovery ......................................................................................................................................... 168
Recovering using HP Recovery Manager ........................................................................................ 168
What you need to know before you get started ........................................................... 168
Using the HP Recovery partition (select products only) .............................................. 169
Using HP Recovery media to recover ............................................................................ 169
Changing the computer boot order .............................................................................. 170
Removing the HP Recovery partition (select products only) ....................................... 170
13 Specications .......................................................................................................................................... 171
Computer specications .................................................................................................................................... 171
14 Statement of memory volatility ................................................................................................................ 172
Nonvolatile memory usage ............................................................................................................................... 176
xii

Questions and answers ..................................................................................................................................... 178
Using HP Sure Start (select models only) .......................................................................................................... 179
15 Power cord set requirements .................................................................................................................... 180
Requirements for all countries .......................................................................................................................... 180
Requirements for specic countries and regions ............................................................................................. 181
16 Recycling ................................................................................................................................................ 183
Index ........................................................................................................................................................... 184
xiii

xiv

1 Product description
Category Description
Product Name HP ZBook 17 G3 Mobile Workstation
Processors 6th Generation Intel® Core™ i7 Processor, quad-core, BGA:
●Intel Core i7-6820HQ 2.70 GHz (up to 3.60 GHz) processor (2133 MHz, 8.0 MB L3 cache,
45 W)
●Intel Core i7-6700HQ 2.60 GHz (up to 3.50 GHz) processor (2133 MHz, 6.0 MB L3 cache,
45 W)
6th Generation Intel Core i5 Processor, quad-core, BGA:
●Intel Core i5-6440HQ 2.60 GHz (up to 3.50 GHz) processor (2133 MHz, 6.0 MB L3 cache,
45 W)
6th Generation Intel Xeon® Processor, quad-core, BGA:
●Xeon E3-1535M v5 (2.9 GHz (up to 3.8 GHz) processor (2133 MHz 8.0 MB L3 cache, 45
W)
Chipset Intel CM236 PCH
Graphics Intel UMA Graphics - with shared video memory
GT2 Integrated Graphics
●Intel HD graphics 530, for Intel Core processors
●Intel HD graphics P530, for Intel Xeon processors
Can be congured or used with a hybrid when it is GPU congured
Discrete MXM graphics card:
NOTE: NVIDIA N16E cards are procured from NVIDIA as complete assembly
●AMDTM FireProTM W6150M Strato XT GL with 4 GB GDDR5 graphics subsystem memory
(128 MB x 32, 1.5 V, 1500 MHz, Qty 8) 128 bit FBW
●NVIDIA® Quadro® M5000M: NVIDIA N16E-Q5 with 8 GB GDDR5 graphics subsystem
memory (128 MB x 32, 1.35 V, 1800 MHz, Qty 16) 256 bit FBW
●NVIDIA Quadro M4000M: NVIDIA N16E-Q3 with 4 GB GDDR5 graphics subsystem
memory (128 MB x 32, 1.35 V, 1600 MHz, Qty 8) 256 bit FBW
●NVIDIA Quadro M3000M: NVIDIA N16E-Q1 with 4 GB GDDR5 graphics subsystem
memory (128 MB x 32, 1.35 V, 1600 MHz, Qty 8) 256 bit FBW
●NVIDIA Quadro M2000M: NVIDIA N16P-Q3 with 4 GB GDDR5 graphics subsystem
memory (128 MB x 32, 1.35 V, 1600 MHz, Qty 8) 128 bit FBW
●NVIDIA Quadro M1000M: NVIDIA N16P-Q1 with 2 GB GDDR5 graphics subsystem
memory (128 MB x 32, 1.35 V, 1400 MHz, Qty 4) 128 bit FBW
Support for no discrete graphics option
Support for hybrid (switchable) graphics
Support for open GL
Support for DisplayPort 1.2 (supported through ThunderboltTM 3)
Support for AMD Enduro Technology
1

Category Description
Support for NVIDIA Optimus Technology
Support through an optional HP ZBook Thunderbolt 3 Dock for up to 4 displays (discrete) or 3
displays (UMA)
●Support for AMD Eyenity Technology
●Support for NVIDIA Mosaic Technology
Panel 17.3 in, light-emitting diode (LED) backlight
●High denition+ (HD+), AG, Standard Viewing Angle (SVA) (1600 x 900 resolution, 220
nits (cd/m2), 60% CG, eDP, at), with or without camera
●Full-high denition (FHD), AntiGlare (AG), Ultra-Wide Viewing Angle (UWVA), (1920 x
1080 resolution, 300 nits (cd/m2), 72% CG, eDP), at screen with or without camera
●Full-high denition (FHD), AntiGlare (AG), Ultra-Wide Viewing Angle (UWVA), (1920 x
1080 resolution, 300 nits (cd/m2), 72% CG, eDP), slim touch screen with camera (not
available with WWAN)
●Ultra-high denition (UHD), AG, red-green phosphors + blue-LED, UWVA Dream Color 3,
(3840×2160 resolution, 300 nits (cd/m2), 95% NTSC, with or without camera–Not
available with WWAN / UMA Graphics/1 DIMM memory
All panels are 16:9 aspect ratio
Memory Four customer accessible/upgradeable SODIMM slots (three or four SODIMM module
combination only available with Quad Core processors)
Support for DDR4 2133 MHz PC4-17000 dual channel memory
Supports up to 64 GB of system RAM in the following congurations:
DDR4-2133 (for models with Core processors):
●64 GB total system memory (16384 MB x 4)
●32 GB total system memory (16384 MB x 2, 8192 MB x 4)
●16 GB total system memory (8192 MB x 2, 4096 MB x 4, 16384MB x 1)
●8 GB total system memory (8192 MB×1, 4096 MB×2)
ECC DDR4-2133 (for models with Xeon processors):
●64 GB total system memory (16384 MB x 4)
●32 GB total system memory (16384 MB x 2, 8192 MB x 4)
●16 GB total system memory (8192 MB x 2, 16384MB x 1)
●8 GB total system memory (8192 MB×1)
Primary M.2 storage M.2 (Next-Generation Form Factor [NGFF]) SS/DS Solid State Drive (SSD) (2280) SATA:
●512 GB SATA-3 self-encrypting drive (Opal 2)
●256 GB SATA-3 self-encrypting drive (Opal 2)
PCIe SSD:
●1 TB Non-Volatile Memory Express (NVMe)
●512 GB NVMe
●256 GB NVMe
Secondary M.2 storage M.2 (NGFF) SS/DS SSD (2280) SATA (only available if primary M.2 is selected):
●512 GB SATA-3 self-encrypting drive (Opal 2)
2 Chapter 1 Product description

Category Description
●256 GB SATA-3 self-encrypting drive (Opal 2)
PCIe SSD Z Turbo Drive (not available if primary M.2 SATA drive is selected):
●1 TB NVMe
●512 GB NVMe
●256 GB NVMe
Primary 2.5 inch SATA storage Primary 2.5 inch storage is not a required category if PCIe SSD is selected. Supports 3D
DriveGuard.
●500 GB 7200 rpm Self Encrypting Drive (SED, FIPS-140-2) or equivalent Opal2
●500 GB 7200 rpm
●500 GB 7200 rpm Self Encrypting Drive (SED) Opal
●1 TB 7200 rpm
●500 GB 5400 rpm Hybrid 8 GB cache
Secondary 2.5 inch SATA storage Secondary is only available if primary 2.5 inch SATA is selected. Supports 3D DriveGuard.
●500 GB 7200 rpm Self Encrypting Drive (SED, FIPS-140-2) or equivalent Opal2
●500 GB 7200 rpm
●500 GB 7200 rpm Self Encrypting Drive (SED) or equivalent Opal2
●1 TB 7200 rpm
●500 GB 5400 rpm Hybrid 8 GB cache
Audio and video Stereo speakers (2)
Dual array microphone (dual microphone conguration is tied to camera)
Intel SST Audio (supported on Windows 10 and Windows 8.1)
Conexant Smart Amplier & Ambient Noise Suppression with DTS Studio SoundTM
Integrated HD 720p webcam
Support for no webcam option
Ethernet Intel I219-LM 10/100/1000 Ethernet, with iAMT, with Intel I217-LM Gigabit Network
Connection
S3/S4/S5 wake on LAN
Wireless WLAN
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Supports no WLAN/no Bluetooth option
Bluetooth Disabled IOPT
Support for the following WLAN formats:
●Intel Dual Band Wireless 8260 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter
●Intel Dual Band Wireless 8260 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter, non-
vPro
WWAN (select products only)
Supports no WWAN option
3

Category Description
Supports after market WWAN option
●HP lt4120 Qualcomm® Snapdragon™ X5 LTE Mobile Broadband Module LTE/EVDO/HSPA
+ Gobi™ 4G Mobile Broadband Module
●HP hs3110 HSPA+ Intel® Mobile Broadband Module
WPAN Bluetooth
BT 4.2 only supported via combo card
External media cards Integrated SD UHS-II ash media slot
Supports SD, SDHC, SDXC
Ports ●VGA (Dsub 15 pin) supporting:
◦1920 x 1200 external resolution @ 75Hz
◦Hot Plug / Unplug and auto detect
●Multi-Pin AC Port
●Audio-out (headphone)/Audio-in (microphone) combo jack
●RJ-45 (Ethernet)
●USB Type-C Thunderbolt (2)
●USB 3.0 (3)
●USB 3.0 charging
●HDMI
Docking Docking support for HP Advanced Docking Station
Keyboard/pointing devices Keyboard
Full-sized Chiclet (Island-style) keyboard with separate numeric keypad
Spill resistant with drain
Backlit
Windows 10 Dual Point (3 pick buttons pointing stick x 3 pick buttons TouchPad)
DuraKeys
TouchPad
●On/o button
●Glass with chemical etched surface
●Taps enabled by default
●Gestures enabled by default:
◦2-nger scrolling
◦2-nger zoom (pinch)
●Image sensor TouchPad
Power requirements AC adapter
●200 W, HP Smart Adapter, slim
Battery
●6 cell HP Long Life Prismatic 96 Whr (4.21 Ahr) Li-ion battery
4 Chapter 1 Product description

Category Description
Power cord (localized)
3 wire plug, 1.8 m (with ground pin)
Security Support security lock
Trusted platform module (TPM) 9760 1.2/2.0 (Inneon; soldered down)
Fingerprint reader (select products only)
Integrated Smart Card Reader
BIOS preboot power on - BIOS option (password, ngerprint)
Drive Encryption preboot option (ngerprint, password, Smart Card)
Operating system Preinstalled:
●Windows 10 Home 64 High-end, Threshold 2
●Windows 10 Home 64 High-end Single Language, Threshold 2
●Windows 10 Home 64 Chinese Market (CPPP), Threshold 2
●Windows 10 Pro 64, Threshold 2
●Windows 10 Pro 64 Downgrade Windows 7
●Windows 7 Pro 64, Service Pack 1
●FreeDOS 2.0
Restore media-DRDVD/SRDVD:
●DRDVD Windows 10 (available with any Windows 10 operating system and required with
any Windows 10 Downgrade operating system)
●DRDVD Windows 7 service pack 1 (available with any Windows 7 or Windows 10
Downgrade operating system)
Restore media-OSDVD:
●Windows 10 Professional 64, Threshold 2 (only available and required with Windows 10
Downgrade operating system; not available in People’s Republic of China or Asia )
●Windows 7 Service Pack 1 (available with any Windows 7 Professional or Windows 10
Downgrade operating system; not available in the People’s Republic of China or Asia)
●For service only—Windows 8.1 Professional 64-bit, Windows 8.1 64-bit, Windows 8.1
Country Specic 64-bit, and Windows 8.1 Emerging Market 64-bit
Certied:
●Microsoft WHQL
Supported:
●Red Hat® Enterprise Linux (RHEL) 6.x 64 bit
●Red Hat Enterprise Linux (RHEL) 7.x 64 bit
Web-only support:
●Windows 10 Enterprise
●Windows 7 Enterprise 64, service pack 1
●Windows 8.1 Enterprise 64
●Windows 8.1 Pro 64
●Windows 8.1 EM 64
5

Category Description
●Windows 8.1 ML 64
●Windows 8.1 CH 64
Serviceability End user replaceable parts:
●AC adapter
●Battery (system)
●Memory modules
●Hard drives/SSD
●M.2 Solid-state drives
●WLAN module
●WWAN module
6 Chapter 1 Product description