HP Pro x2 410 G1 Manual

HP Pavilion 11 x2 PC and
HP Pro x2 410 G1 PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Celeron,
Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft
and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Third Edition: January 2014
First Edition: December 2013
Document Part Number: 731204-003
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See for http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole remedy
is to return the entire unused product
(hardware and software) within 14 days for
a refund subject to the refund policy of your
place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 5
Tablet ..................................................................................................................................... 5
Display components .................................................................................................. 5
Edge components ...................................................................................................... 7
Keyboard base ........................................................................................................................ 9
Top ......................................................................................................................... 9
Keys ...................................................................................................................... 10
Lights ..................................................................................................................... 11
TouchPad ............................................................................................................... 12
Left side ................................................................................................................. 13
Right side ............................................................................................................... 14
3 Illustrated parts catalog .................................................................................................. 15
Locating the serial number, product number, and model number .................................................. 15
Tablet major components ........................................................................................................ 16
Keyboard base major components ........................................................................................... 21
Miscellaneous parts ................................................................................................................ 24
Sequential part number listing .................................................................................................. 25
4 Removal and replacement preliminary requirements ...................................................... 34
Tools required ....................................................................................................................... 34
Service considerations ............................................................................................................ 34
Plastic parts ............................................................................................................ 34
Cables and connectors ............................................................................................ 34
Grounding guidelines ............................................................................................................. 35
Electrostatic discharge damage ................................................................................. 35
Packaging and transporting guidelines ....................................................... 36
Workstation guidelines .............................................................. 36
v

5 Removal and replacement procedures ............................................................................ 38
Tablet component replacement procedures ................................................................................ 38
Display enclosure .................................................................................................... 38
Sensor board .......................................................................................................... 39
Wireless antenna .................................................................................................... 41
Front-facing webcamera ........................................................................................... 43
Rear-facing webcamera ........................................................................................... 44
WLAN module ........................................................................................................ 45
Power button board ................................................................................................. 47
Volume button board ............................................................................................... 48
Vibrator module ...................................................................................................... 49
RTC battery ............................................................................................................ 50
Solid-state drive ...................................................................................................... 51
Heat sink ............................................................................................................... 53
TouchScreen board ................................................................................................. 55
Bezel ..................................................................................................................... 57
Speakers ................................................................................................................ 59
Power connector board ............................................................................................ 60
System board ......................................................................................................... 61
Display panel cable ................................................................................................ 66
Tablet battery ......................................................................................................... 67
Keyboard base component replacement procedures ................................................................... 69
Bottom cover .......................................................................................................... 69
Keyboard base battery ............................................................................................ 71
TouchPad ............................................................................................................... 73
Card reader board .................................................................................................. 74
HDMI/USB board ................................................................................................... 76
Power connector cable ............................................................................................ 77
Audio/USB board ................................................................................................... 78
Docking board ....................................................................................................... 80
Hinge assembly ...................................................................................................... 82
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .................................. 85
Starting Setup Utility (BIOS) ..................................................................................................... 85
Updating the BIOS ................................................................................................................. 85
Determining the BIOS version ................................................................................... 85
Downloading a BIOS update .................................................................................... 86
Using HP PC Hardware Diagnostics (UEFI) ................................................................................ 87
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 87
7 Specifications .................................................................................................................. 88
vi

8 Backing up, restoring, and recovering ............................................................................ 90
Creating recovery media and backups ..................................................................................... 91
Creating HP Recovery media .................................................................................... 91
Restore and recovery .............................................................................................................. 93
Recovering using HP Recovery Manager .................................................................... 93
What you need to know ............................................................................ 94
Using the HP Recovery partition (select models only) ..................................... 94
Using HP Recovery media to recover .......................................................... 95
Changing the computer boot order ............................................................. 95
Removing the HP Recovery partition .......................................................................... 95
9 Power cord set requirements .......................................................................................... 96
Requirements for all countries .................................................................................................. 96
Requirements for specific countries and regions ......................................................................... 96
10 Recycling ...................................................................................................................... 98
Index ................................................................................................................................. 99
vii

viii

1 Product description
Category Description HP Pro x2 410
G1 PC
HP Pavilion
11 x2 PC
Product Name HP Pro x2 410 G1 PC √
HP Pavilion 11 x2 PC √
Processor ●Intel® Core® i5-4202Y 1.60-GHz processor (3.00-
MB L3 cache, dual core, 4.5 W)
●Intel Core i3-4012Y 1.50-GHz processor (3.00-MB
L3 cache, dual core, 4.5 W)
√√
●Intel Pentium® N3520 2.17-GHz (SC turbo up to
2.42-GHz) processor (1333-MHz FSB, quad core,
4.5 W)
●Intel Pentium N3510 processor (1333-MHz FSB,
quad core, 4.5 W)
●Intel Celeron® N2920 1.86-GHz (SC turbo up to
2.00-GHz) processor (1066-MHz FSB, 2.0-MB L2
cache, quad core, 4.5 W)
●Intel Celeron N2910 processor (1066-MHz FSB,
quad core, 4.5 W)
√
Chipset Intel soldered on chip (SOC) post controller hub (PCH) √√
Graphics Internal Graphics: Intel HD Graphics 4200
Support for HD Decode, DX11, and HDMI
√
Internal Graphics: Intel HD Graphics
Support for HD playback, streaming, and recording @
720p 30fps
√
Panel 11.6-in (1366×768), high-definition (HD), IPS light-
emitting diode (LED), AntiGlare, UWVA, TouchScreen
with MultiTouch enabled; 16:9 ultra-wide aspect ratio;
typical brightness: 400 nits; ultraslim (2.5-mm)
Supports low-voltage differential signaling (LVDS)
√√
1

Category Description HP Pro x2 410
G1 PC
HP Pavilion
11 x2 PC
Memory Supports DDR3L-1333-MHz (DDR3L-1600-MHz
downgrade to DDR3L-1333-MHz)
Supports DDR3L-1066-MHz (DDR3L-1600-MHz
downgrade to DDR3L-1066-MHz)
Supports up to 4096-MB maximum on-board system
memory (8 pieces of 256-MB × 16)
√√
Storage Supports the m2 SATA-3 (NGFF) solid-state drive
Supports the following solid-state drive configurations:
●256-GB solid-state drive
●128-GB solid-state drive
●64-GB solid-state drive
√√
Audio and video Front-facing webcamera: 2.0-MP FHD (1080p), fixed (no
tilt)
Rear-facing webcamera: 2.0-MP FHD (1080p), fixed (no
tilt)
Single digital microphone with appropriate echo-
cancellation and noise-suppression software
Beats Audio
Two speakers
Supports MP3, AAC, AAC+, EAAC+, OGG, and MIDI
formats
√√
Sensors ●Accelerometer
●Ambient Light Sensor
●Digital compass
●Gyroscope
√√
Wireless Integrated wireless local area network (WLAN) options by
way of wireless module
One built-in WLAN antenna
Supports Miracast
√√
Supports the Intel Dual Band Wireless-N 7260AN
802.11a/b/g/n 2×2 WiFi + BT 4.0 Combo Adapter
√
Supports the following WLAN modules:
●Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi
+ BT 4.0 Combo Adapter
●Ralink RT3290LE 802.11b/g/n 1×1 WiFi and
Bluetooth 4.0 Combo Adapter
√
2 Chapter 1 Product description

Category Description HP Pro x2 410
G1 PC
HP Pavilion
11 x2 PC
External media
cards
HP multiformat Micro Digital Media Reader Slot with
push-push technology. Reads data from and writes data
to digital memory cards such as Secure Digital (SD).
√√
Ports Tablet:
●Docking connector (supports charging/docking/
audio-out/video-out)
●Headphone/microphone combo jack
●Power connector
Keyboard base:
●Docking connector (supports charging/docking/
audio-out/video-out)
●HDMI v1.4a supporting up to 1080p @ 60Hz
●Headphone/microphone combo jack
●Power connector
●USB 3.0
●USB 2.0
√√
Keyboard/
pointing devices
100%-size, textured, island-style keyboard
Touchpad requirements:
●Image Sensor ClickPad
●Multitouch gestures enabled:
◦Touch
◦Long touch
◦Swipe
◦Drag
◦Double tap
Supports Palm rejection
Taps enabled as default
√√
3

Category Description HP Pro x2 410
G1 PC
HP Pavilion
11 x2 PC
Power
requirements
Tablet and keyboard base support the following AC
adapters:
●65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-
mm)
●45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-
mm)
Tablet supports a 2-cell, 21-Wh, 2.86-Ah, Li-ion battery
Keyboard base supports a 2-cell, 28-Wh, 4.00-Ah, Li-ion
battery
√√
Security Software-based trusted platform module (TPM) solution √√
Operating system Preinstalled:Microsoft® Windows 8 Standard (64-bit)
and Microsoft Windows 8 Professional (64-bit)
√√
Serviceability End user replaceable parts: AC adapter √√
4 Chapter 1 Product description

2 External component identification
Tablet
Display components
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
Tablet 5

Item Component Description
(2) HP TrueVision HD Webcamera (front) Records video, captures still photographs, and allows
you to video conference and chat online using
streaming video.
Swipe from the right edge of the TouchPad or
TouchScreen to display the charms, tap Search, and
then tap the search box. Type camera, and then select
Camera from the list of applications.
– or –
From the Start screen, type camera, and then select
Camera from the list of applications.
(3) Webcamera light (front) On: The webcam is in use.
(4) Ambient light sensor The ambient light sensor automatically adjusts the
display brightness based on the lighting conditions in
your environment.
(5) Internal microphone Records sound.
(6) Speakers (2) Produce sound. Display
(7) Windows button Returns you to the Start screen from an open app or
the Windows desktop.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and
then select the HP Support Assistant app.
6 Chapter 2 External component identification

Edge components
Item Component Description
(1) Power button ●When the computer is off, press the button to turn
on the tablet.
●When the computer is on, press the button briefly
to initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
CAUTION: Pressing and holding down the
power button will result in the loss of unsaved
information.
●If the computer has stopped responding and
Windows shutdown procedures are ineffective,
press and hold the power button down for at least
5 seconds to turn off the tablet.
To learn more about your power settings, see your
power options:
Swipe from the right edge of the TouchPad or touch
screen to display the charms, tap Search, and then
tap the search box. In the search box, type power,
select Settings, and then select Power options.
– or –
From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep
from the list of applications.
(2) Alignment post connectors (2) Align and attach the tablet to the keyboard base.
(3) Micro SD Card Reader Supports micro SD cards.
Tablet 7

Item Component Description
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone.
This jack does not support optional microphone-
only devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before using headphones, earbuds,
or a headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices. To
access this guide, from the Start screen, type
support, and then select the HP Support
Assistant app.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-
conductor connector that supports both audio-out
(headphone) and audio-in (microphone).
(5) Docking port/power connector Connects the tablet to the keyboard base and connects
an AC adapter.
(6) Power connector Connects an AC adapter.
(7) Volume button Controls speaker volume on the tablet.
●To increase speaker volume, press the +edge of
the button.
●To decrease speaker volume, press the –edge of
the button.
(8) Webcamera (rear) Records video, captures still photographs, and allows
video conferences and online chat by means of
streaming video.
Swipe from the right edge of the TouchPad or
TouchScreen to display the charms, tap Search, and
then tap the search box. Type camera, and then select
Camera from the list of applications.
– or –
From the Start screen, type camera, and then select
Camera from the list of applications.
8 Chapter 2 External component identification

Keyboard base
Top
Item Component Description
(1) Alignment posts Align and attach the tablet to the keyboard base.
(2) Docking connector Connects the tablet to the keyboard base.
(3) Release latch Releases the tablet. To release the tablet, slide the
release latch to the left.
Keyboard base 9

Keys
Item Component Description
(1) esc key Displays system information when pressed in
combination with the fn key (select models only).
(2) fn key Executes frequently used system functions when
pressed in combination with the bkey or the esc key
(select models only).
(3) Windows key Returns to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return
to the previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: Action keys do not display or function on the
tablet on-screen keyboard.
10 Chapter 2 External component identification

Lights
Item Component Description
(1) Caps lock light ●White: Caps lock is on.
●Off: Caps lock is off.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
Keyboard base 11

TouchPad
Item Component Description
(1) TouchPad zone Reads your finger gesture to move the pointer or
activate items on the screen.
(2) Left TouchPad button Functions like the left button of an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
12 Chapter 2 External component identification