HP ENVY 17 Manual

HP ENVY 17
Maintenance and Service Guide

© Copyright 2011 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks of Intel Corporation in the U.S.
and other countries. Microsoft, Windows,
and Windows Vista are U.S. registered
trademarks of Microsoft Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2011
Document Part Number: 658373-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
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iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 6
Display ................................................................................................................................... 6
Buttons and speakers ................................................................................................................ 8
Keys ....................................................................................................................................... 9
Lights .................................................................................................................................... 10
Imagepad ............................................................................................................................. 11
Front ..................................................................................................................................... 11
Left side ................................................................................................................................ 12
Right side .............................................................................................................................. 13
Bottom .................................................................................................................................. 15
3 Illustrated parts catalog .................................................................................................. 16
Service tag ............................................................................................................................ 17
Computer major components ................................................................................................... 18
Accessory Cover Kit ............................................................................................................... 22
Mass storage devices ............................................................................................................. 23
Miscellaneous parts ................................................................................................................ 24
Sequential part number listing .................................................................................................. 25
4 Removal and replacement procedures ............................................................................ 29
Preliminary replacement requirements ....................................................................................... 29
Tools required ......................................................................................................... 29
Service considerations ............................................................................................. 29
Plastic parts ............................................................................................. 29
Cables and connectors ............................................................................. 29
Drive handling ......................................................................................... 30
Grounding guidelines .............................................................................................. 30
Electrostatic discharge damage .................................................................. 30
Packaging and transporting guidelines ........................................ 32
v

Component replacement procedures ........................................................................................ 34
Service tag ............................................................................................................. 34
Battery ................................................................................................................... 35
Subwoofer ............................................................................................................. 37
Optical drive .......................................................................................................... 38
Memory module ...................................................................................................... 40
RTC battery ............................................................................................................ 42
mSATA drive .......................................................................................................... 43
WLAN module ........................................................................................................ 44
Hard drive ............................................................................................................. 47
Wireless audio module ............................................................................................ 50
Top cover ............................................................................................................... 52
Keyboard ............................................................................................................... 54
Audio/USB board ................................................................................................... 56
Card Reader board ................................................................................................. 59
Front speakers ........................................................................................................ 60
TouchPad LED board ............................................................................................... 62
Power button board ................................................................................................. 63
Top speaker ........................................................................................................... 64
System board ......................................................................................................... 65
Power connector cable ............................................................................................ 68
Fan/heat sink assembly ........................................................................................... 69
Processor ............................................................................................................... 72
Display assembly .................................................................................................... 73
5 Setup Utility (BIOS) and System Diagnostics .................................................................... 76
Using Setup Utility .................................................................................................................. 76
Starting Setup Utility ................................................................................................ 76
Changing the language of Setup Utility ...................................................................... 76
Navigating and selecting in Setup Utility .................................................................... 77
Displaying system information ................................................................................... 77
Restoring factory settings in Setup Utility ..................................................................... 78
Exiting Setup Utility ................................................................................................. 78
Updating the BIOS .................................................................................................. 78
Determining the BIOS version .................................................................... 79
Downloading a BIOS update ..................................................................... 79
Using System Diagnostics ........................................................................................................ 80
6 Specifications ................................................................................................................. 81
Computer specifications .......................................................................................................... 81
17.3-in, LED, WVA AntiGlare display specifications ................................................................... 82
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Hard drive specifications ........................................................................................................ 83
7 Backup and recovery ...................................................................................................... 84
Restore ................................................................................................................................. 84
Creating restore media ........................................................................................................... 85
Performing a system restore ..................................................................................................... 86
Restoring using the dedicated recovery partition (select models only) ............................. 86
Restoring using the restore media .............................................................................. 87
Changing the computer boot order ............................................................................ 87
Backing up and recovering your information ............................................................................. 88
Using Windows Backup and Restore ......................................................................... 89
Using Windows system restore points ........................................................................ 89
When to create restore points .................................................................... 89
Create a system restore point ..................................................................... 90
Restore to a previous date and time ............................................................ 90
8 Power cord set requirements .......................................................................................... 91
Requirements for all countries .................................................................................................. 91
Requirements for specific countries and regions ......................................................................... 91
9 Recycling ........................................................................................................................ 94
Index ................................................................................................................................. 95
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viii

1 Product description
Category Description
Product Name HP ENVY 17
Processors Intel® Quad Core® i7-2860QM 2.50-GHz processor (SC turbo up to 3.60-GHz), 8.0-MB
L3 cache, 1600-MHz FSB, 45 W
Intel Quad Core i7-2760QM 2.40-GHz processor (SC turbo up to 3.50-GHz), 6.0-MB L3 cache,
1600-MHz FSB, 45 W
Intel Quad Core i7-2670QM 2.40-GHz processor (SC turbo up to 3.50-GHz), 6.0-MB L3 cache,
1600-MHz FSB, 45 W
Intel Quad Core i7-2640M 2.80-GHz processor (SC turbo up to 3.10-GHz), 4.0-MB L3 cache,
1333-MHz FSB, 35 W
Intel Dual Core i5-2430M 2.40-GHz processor (SC turbo up to 3.00-GHz), 3.0-MB L3 cache,
1333-MHz FSB, 35 W
Chipset Intel 6 series express chipset HM65 platform controller hub (PCH)
Graphics Intel graphics: Intel HD Graphics 3000, universal memory architecture (UMA, integrated) with
shared video memory
ATi discrete PCI Express X8 graphics: AMD Radeon™ HD 6770M with 1024-MB of dedicated
video memory (64-MB×32, GDDR5 × 4 PCs, 5GBPS), 128-bit package
Support for BD playback with switchable graphics, HD decode, Eyefinity, and DX11
Panel ●17.3-in, 3D, full high-definition (FHD), light-emitting diode (LED), AntiGlare (1920×1080)
WVA display; typical brightness: 200 nits at 72% color gamut
●17.3-in, full high-definition (FHD), light-emitting diode (LED), AntiGlare (1920×1080) WVA
display; typical brightness: 200 nits at 72% color gamut
●17.3-in, high-definition+ (HD+), light-emitting diode (LED), AntiGlare (1600×900) WVA
display; typical brightness: 200 nits at 60% color gamut
All display assemblies include 2 wireless local area network (WLAN) antenna cables
Emitter controller chip for display blanking and shutter glass modulation
3D display with 4-lane eDP interface
Cyberlink 3D Player in PowerDVD
Shutter glasses with integrated IR receiver (available with computer and as an option)
Dot-free
1

Category Description
Supports 16:9 wide aspect ratio
Supports flush glass panel cover support
Lighted logo on display enclosure
Memory 2 customer-accessible/upgradable memory module slots
DDR3-1333-MHz and DDR3-1600-MHz dual channel support
Supports up to 16384-GB of system RAM @ 1333-MHz, supports up to 8192-GB of system RAM
@ 1600-MHz,
Supports the following configurations:
●16384-MB total system memory (8192 × 2 @ 1333-MHz)
●12288-MB total system memory (8192 + 4096 @ 1333-MHz)
●8192-MB total system memory (8192×1 @ 1333-MHz, 4096×2 @ 1600-MHz, 4096×2
@ 1333-MHz)
●6144-MB total system memory (4096 + 2048 @ 1600-MHz, 4096 + 2048 @ 1333-MHz)
●4096-MB total system memory (4096×1 @ 1333-MHz, 2048×2 @ 1333-MHz)
Hard drives Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (.50-in) and 9.5-mm (.37-in) thicknesses
Customer-accessible
Serial ATA (SATA)
Supports Accelerometer hard drive protection
Supports a 128-GB or 80-GB mSATA drive
Supports a 6.35-cm (2.5-in) 300-GB or 160-GB solid-state drive (SSD) in 7.0-mm (.28-
in) thickness
Supports the following hard drives:
●1-TB, 5400-rpm, 12.7-mm
●750-GB, 7200-rpm, 9.5-mm
●500-GB, 7200-rpm, 9.5-mm
●320-GB, 7200-rpm, 9.5-mm
Supports the following hard drive/mSATA drive combination configurations:
●1-TB, 5400-rpm, 12.7-mm hard drive × 2 + 128-GB mSATA drive
●750-GB, 7200-rpm, 9.5-mm hard drive × 1 + 80-GB mSATA drive
2 Chapter 1 Product description

Category Description
Supports the following dual hard drive/solid-state drive combination configurations:
NOTE: Supports RAID-0 as default for all dual hard drive/solid-state drive
combination configurations.
●1-TB, 5400-rpm, 12.7-mm hard drive × 2 + 300-GB solid-state drive
●1-TB, 5400-rpm, 12.7-mm hard drive × 2 + 160-GB solid-state drive
●750-GB, 7200-rpm, 9.5-mm hard drive × 2 + 300-GB solid-state drive
●750-GB, 7200-rpm, 9.5-mm hard drive × 2 + 160-GB solid-state drive
●500-GB, 7200-rpm, 9.5-mm hard drive × 2 + 300-GB solid-state drive
●500-GB, 7200-rpm, 9.5-mm hard drive × 2 + 160-GB solid-state drive
Supports the following single hard drive/solid-state drive combination configurations:
●1-TB, 5400-rpm, 12.7-mm hard drive × 1 + 300-GB solid-state drive
●750-GB, 7200-rpm, 9.5-mm hard drive × 1+ 300-GB solid-state drive
●500-GB, 7200-rpm, 9.5-mm hard drive × 1 + 300-GB solid-state drive
●320-GB, 7200-rpm, 9.5-mm hard drive × 1 + 300-GB solid-state drive
Optical drive Fixed
Eject button on keyboard
SATA
12.7-mm slot load (does not support 8-cm media)
Supports the following optical drives:
●Blu-ray ROM DVD±RW Super Multi Double-Layer FX Drive
●DVD±RW and CD-RW Super Multi Double-Layer FX Combo Drive
Audio and video 2 omnidirectional, digital, dual-array microphones with appropriate beam-forming, echo-
cancellation, noise-suppression software
HD Audio (IDT92HD91B1)
Supports Microsoft Premium requirements
High performance Envy-branded speakers mounted in bass reflex enclosures
Subwoofer
Support wireless audio via SMSC
Separate discrete amplifiers for headphone and speaker
Beats signature audio profile applied to both headphones and external speakers
Supports jog dial controls for volume and mute
HP TrueVision high-definition webcam with activity light (fixed, no tilt, 1280×720 by 24 frames
per second)
3

Category Description
Ethernet Integrated 10/100/1000 network interface controller (NIC) (AR8151)
Wireless Integrated WLAN options by way of wireless module
Two WLAN antennas built into display assembly
Supports the following WLAN formats:
●Intel Centrino Advanced-N 6230 WLAN module
●Intel Centrino Ultimate-N 6300 WLAN module
External media card Push-push insertion/removal
HP Multi-Format Digital Media Reader supports the following digital card formats:
●MultiMediaCard
●Secure Digital (SD) Memory Card
●Secure Digital High Capacity Memory Card
Ports ●3-pin AC power
●Audio-in (mono microphone)
●Audio-out (stereo headphone, 2)
●Audio-out (stereo headphone, Beats-branded in red)
●DisplayPort supporting super high-definition external displays up to 2560×1600 resolution
NOTE: F4 incorporates all 3 video-out modes (HDMI, DP, and LCD). The DisplayPort and
HDMI ports support 2 external displays in extend and mirror modes.
●HDMI v1.4a supporting up to 1920×1200 @ 60-Hz with HDCP key
●RJ-45 (Ethernet)
●USB 3.0 and USB 2.0 ports
NOTE: All USB ports support USB sleep and charge.
Keyboard/
pointing devices
Full-size Duracoat, island-style keyboard, in natural silver finish
Radiance backlight, f5 to toggle backlight on/off
Imagepad with gesture support image sensor (HP-defined: scroll, pinch, zoom, rotate, 3-finger flick)
Taps enabled as default
Power requirements Supports a 120-W (PFC RC/V 3-wire) HP Smart AC adapter
Supports a 9-cell, 91-Wh, 4.1-Ah, Li-ion battery
Security Security cable slot
4 Chapter 1 Product description

Category Description
Operating system Preinstalled:
●Windows 7 Home Premium (64-bit)
●Windows 7 Professional (64-bit)
●Windows 7 Ultimate (64-bit)
Serviceability End-user replaceable parts:
●AC adapter
●Hard drives (2)
●Memory modules (2)
●mSATA drive
●Optical drive
●Solid-state drive
●Subwoofer
●Wireless audio module
●WLAN module
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2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive networking signals using up to 2
integrated antennas to a local wireless router or hub.
(2) Proximity sensors (2) (select models only) Detects your presence in front of the computer and turns
the radiance backlight keyboard feature and the display
off or on based on your proximity to the computer.
NOTE: To make sure that the display does not turn off
while you are watching a movie or listening to music, the
proximity sensors are disabled when you start
PowerDVD, Windows Media Center, or Windows
Media Player.
(3) Internal microphones (2) Record audio using the integrated microphones by
specific programs. The microphones will automatically
improve the audio to reduce ambient noise and provide
echo cancellation.
6 Chapter 2 External component identification

Item Component Description
(4) Webcam light Turns on when the webcam is active.
(5) HP TrueVision HD Webcam Records video and captures still photographs.
To access the webcam, select Start > All Programs >
CyberLink > CyberLink YouCam.
(6) Internal display switch Turns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
*The antennas and IR emitters are not visible from the outside of the computer. For optimal transmission, keep the areas
immediately around the antennas and IR emitters free from obstructions. To see wireless regulatory notices, see the section of
the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help
and Support.
Display 7

Buttons and speakers
Item Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options, or refer to the HP Notebook Reference Guide.
(2) Stereo speakers (2) Produce sound with Beats Audio speakers.
(3) Mute button Mutes or restores speaker sound.
(4) Beats Audio button Opens Beats Audio Control Panel, which allows you to
view and control the audio and bass settings.
Beats Audio is an enhanced audio feature that provides a
deep, controlled bass while maintaining a clear sound.
NOTE: You can also open Beats Audio Control Panel
by selecting Start > Control Panel > Hardware
and Sound > Beats Audio Control Panel.
8 Chapter 2 External component identification

Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes the following functions:
●When the key is pressed in combination with the
esc key, system information is displayed.
●When the key is pressed in combination with the
bkey, Beats Audio is enabled or disabled.
(3) Windows logo key Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
(5) bkey Enables or disables Beats Audio when pressed in
combination with the fn key.
(6) Windows applications key Displays a shortcut menu for items beneath the pointer.
(7) Integrated numeric keypad Can be used like an external numeric keypad.
(8) num lock key Alternates between navigational and numeric functions of
the integrated numeric keypad.
NOTE: The keypad function that is active when the
computer is turned off is reinstated when the computer is
turned back on.
Keys 9

Lights
Item Component Description
(1) Imagepad light ●Amber: The Imagepad is off.
●Off: The Imagepad is on.
(2) Caps lock light ●White: Caps lock is on.
●Off: Caps lock is off.
(3) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(4) Wireless light ●White: An integrated wireless device, such as a
wireless local area network (WLAN) device,
is enabled.
●Amber: All wireless devices are disabled.
(5) Mute light ●Amber: Speaker sound is off.
●Off: Speaker sound is on.
10 Chapter 2 External component identification

Imagepad
Item Component Description
(1) Imagepad light ●Amber: The Imagepad is off.
●Off: The Imagepad is on.
(2) Imagepad on/off button Quickly double-tap this button to turn the Imagepad off
or on.
(3) Left Imagepad button The bottom left corner of the Imagepad functions like the
left button on an external mouse.
(4) Imagepad zone Moves the pointer and selects or activates items on
the screen.
(5) Right Imagepad button The bottom right corner of the Imagepad functions like the
right button on an external mouse
Front
Component Description
Stereo speakers (4) Produce sound with Beats Audio speakers.
Imagepad 11

Left side
Item Component Description
(1) Optical drive Reads and writes to an optical disc.
CAUTION: To reduce the risk of damaging the
computer, do not insert smaller (8 cm diameter) optical
discs into the drive.
(2) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide
enhanced USB power performance.
NOTE: The USB 3.0 ports are also compatible with
USB 1.0 and 2.0 devices.
(3) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(4) Audio-out (headphone) jacks (4) Produce sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(5) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
12 Chapter 2 External component identification