HP Stream 11 Pro G4 EE Manual

HP Stream 11 Pro G4 Education Edition
Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
DTS, the Symbol, & DTS and the Symbol
together are registered trademarks, and DTS
Sound is a trademark of DTS, Inc. © DTS, Inc. All
Rights Reserved. Intel and Celeron are
trademarks of Intel Corporation in the U.S.
and other countries. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Third Edition: September 2017
Document Part Number: 902298-003
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Display .................................................................................................................................................................... 3
Button .................................................................................................................................................................... 4
TouchPad ................................................................................................................................................................ 5
Left side ................................................................................................................................................................. 6
Right side ............................................................................................................................................................... 7
Bottom ................................................................................................................................................................... 8
3 Illustrated parts catalog ................................................................................................................................ 9
Locating the serial number, model number, product number, and warranty information ................................. 9
Computer major components .............................................................................................................................. 10
Display assembly subcomponents ...................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................. 13
4 Removal and replacement preliminary requirements ..................................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 15
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................ 18
5 Removal and replacement procedures ........................................................................................................... 20
Component replacement procedures .................................................................................................................. 20
Computer feet ................................................................................................................................... 20
Keyboard/top cover ........................................................................................................................... 21
Speakers ............................................................................................................................................ 25
Battery ............................................................................................................................................... 26
WLAN module .................................................................................................................................... 26
Heat sink ............................................................................................................................................ 28
System board .................................................................................................................................... 30
v

Audio board ....................................................................................................................................... 32
Power connector ............................................................................................................................... 33
Power button board .......................................................................................................................... 33
TouchPad board ................................................................................................................................. 35
Display assembly ............................................................................................................................... 36
6 Using Setup Utility (BIOS) ............................................................................................................................. 43
Starting Setup Utility (BIOS) ................................................................................................................................ 43
Updating Setup Utility (BIOS) .............................................................................................................................. 43
Determining the BIOS version ........................................................................................................... 43
Downloading a BIOS update .............................................................................................................. 44
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 45
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 46
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 46
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 46
8 Specications .............................................................................................................................................. 48
9 Backing up, restoring, and recovering ........................................................................................................... 49
Creating recovery media and backups ................................................................................................................ 49
Using HP Recovery media (select products only) ............................................................................. 49
Using Windows tools ......................................................................................................................... 50
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 51
Restore and recovery ........................................................................................................................................... 51
Recovering using HP Recovery Manager ........................................................................................... 51
What you need to know before you get started ............................................................. 51
Using the HP Recovery partition (select products only) ................................................. 52
Using HP Recovery media to recover .............................................................................. 53
Changing the computer boot order ................................................................................ 53
Removing the HP Recovery partition (select products only) ......................................... 53
10 Power cord set requirements ...................................................................................................................... 54
Requirements for all countries ............................................................................................................................ 54
Requirements for specic countries and regions ................................................................................................ 55
11 Recycling .................................................................................................................................................. 57
Index ............................................................................................................................................................. 58
vi

1 Product description
Category Description
Product Name HP Stream 11 Pro G4 Notebook PC
Processor ●Intel® Celeron™ N3450 1.1 GHz (turbo up to 2.2 GHz) dual core processor, (1866 MHz
FSB, 2 MB L2 cache, dual SDP, 4 W)
●Intel Celeron N3350 1.1 GHz (turbo up to 2.4 GHz) dual core processor, (1866 MHz FSB,
2 MB L2 cache, dual SDP, 4 W)
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics Internal Graphics:
Intel HD Graphics 400
Supports HD decode, DX11, and HDMI
Panel 11.6 in, high-denition (HD), AntiGlare (1366×768), slim, SVA, white light-emitting diode
(WLED), at (3.0 mm); 16:9 aspect ratio; typical brightness: 220 nits, eDP
11.6 in, high-denition (HD), BrightView (1366×768), slim, UWVA, white light-emitting diode
(WLED), at (1.2 mm); touch; 16:9 aspect ratio; typical brightness: 220 nits
Memory Supports DDR3L-1600 dual channel on-board 4.0 GB system memory
●4096 MB (256 MB × 16 × 8 pieces)
Storage Support for 64 GB and 128 GB embedded MultiMedia Controller (eMMC) congurations
Audio and video HP VGA camera, USB 2.0 xed (no tilt) integrated activity light, 640×480 by 24 frames
per second, non-touch
Single digital microphone with appropriate beam-forming, echo-cancellation, noise-
suppression software
Two speakers
HP noise cancellation
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Supports the following WLAN module:
●Intel Dual Band AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
Ports ●HP Smart Plug AC adapter (4.0 mm barrel)
●Headphone/microphone combo jack
●High-denition multimedia interface (HDMI) v.1.4b, supporting up to 1080b,
1920×1080 at 60 Hz
●USB 3.0 port
●USB 2.0 port
External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data
from and writes data to digital memory cards such as micro SD/SDHC/SDXC.
Keyboard/pointing devices Full-sized, textured, island-style, keyboard
1

Category Description
TouchPad
Clickpad with image sensor
Multitouch gestures enabled (2-nger scroll, pinch, rotate, 2-nger click, 3-nger ic)
Support for modern trackpad gestures
Taps enabled as default
Power Supports a 2-cell, 37 WH, polymer battery
Supports 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm)
Security Trusted platform module (TPM) 2.0
Security cable lock
Operating system Preinstalled:
●Windows 10 Pro 64 Compact
●Windows 10 Pro 64 StF MSNA Compact
●Windows 10 Pro 64 StF MSNA EM Compact
●Windows 10 Pro 64 StF MSNA Strategic Compact
●Windows 10 Home 64 Compact
●Windows 10 S 64 Compact
Serviceability End-user replaceable parts:
●AC adapter
2 Chapter 1 Product description

2 External component identication
Display
Item Component Description
(1) WLAN antenna* Sends and receives wireless signals to communicate with
wireless local area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
(4) Internal microphone Records sound.
(5) WLAN antenna* Sends and receives wireless signals to communicate with
wireless local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
Display 3

Button
Item Component Description
Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
4 Chapter 2 External component identication

TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 5

Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
6 Chapter 2 External component identication

Right side
Item Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(4) AC adapter/battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery
is charging.
●O: The battery is not charging.
(5) Power connector Connects an AC adapter.
Right side 7

Bottom
Item Component Description
Speakers Produce sound.
8 Chapter 2 External component identication

3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and
warranty information
The product name (1), serial number (2), product number (3), warranty information (4), and
model number (5), are located on the bottom of the computer. This information may be needed when
travelling internationally or when contacting support.
Locating the serial number, model number, product number, and warranty information 9

Computer major components
10 Chapter 3 Illustrated parts catalog

Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 12.
(2) Keyboard/top cover (includes keyboard cable): For a complete list of keyboard/top covers see Keyboard/top cover
on page 21.
(3) Power button board
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is available using spare part number 830757-001.
L02774-001
(4) Speakers (include left and right speakers and cables) L02775-001
(5) TouchPad board (includes double-sided adhesive)
NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The
TouchPad board cable is available using spare part number L02777-001.
L02788-001
(6) Battery (2-cell, 37 WH, 4.96 AH, Li-ion; includes cable) 824536-850
(7) Power connector 743480-004
(8) Audio board (includes audio jack and USB port)
NOTE: The audio board spare part kit does not include the audio board cable. The audio
board cable is available using spare part number 830759-001.
L02773-001
(9) WLAN module:
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter 793840-005
(10) Heat sink (includes replacement thermal material) L02781-001
(11) System board (includes HDMI port, micro-SD card reader slot, USB port, WLAN slot, LVDS slot, DC in slot, and replacement
thermal material): For a complete list of system board descriptions see System board on page 30.
(12) Base enclosure L027801-001
Computer major components 11

Display assembly subcomponents
Item Component Spare part number
(1) Display bezel L027801-001
(2) Display panel:
11.6 in, high-denition (HD), BrightView (1366×768), slim, UWVA, white light-emitting diode
(WLED), at (1.2 mm); touch; 16:9 aspect ratio; typical brightness: 220 nits
L04050-001
11.6 in, HD, AntiGlare, (1366×768), SVA, WLED, slim (3.0 mm) display panel L02782-001
(3) Camera/microphone module (includes double-sided adhesive) L02790-001
(4) LCD bracket L02789-001
12 Chapter 3 Illustrated parts catalog

Item Component Spare part number
(5) Display hinge kit (includes left and right display hinges) L02785-001
(6) Display panel cable (includes camera/microphone module cable)
For use on models equipped with LG touchscreen display panels L04052-001
For use on models equipped with AUO touchscreen display panels L04051-001
For use on models equipped with non-touchscreen display panels L02786-001
(7) WLAN antenna (includes left and right WLAN cables and transceivers) 902946-001
(8) Display enclosure (includes rubber padding and shielding) L02783-001
Miscellaneous parts
Component Spare part number
AC adapter:
65 W HP Smart AC adapter. 714635-850
45 W HP Smart AC adapter, nSLIM 741553-850
Mouse:
HP USB Laser 674318-001
HP Comfort Grip wireless mouse 691922-001
HP USB travel mouse 757770-001
Optical drive 747080-001
Plastics kit L02778-001
Power cord, (C5, 1.00 m):
For use in Australia 213356-001
For use in Australia, 1.00m 213356-008
For use in Israel, 1.83m 398063-001
For use in Israel 398063-003
For use in Italy, 1.00m 213352-008
For use in Italy 213352-001
For use in Japan, GND LEAD 349756-001
For use in Japan 349756-002
For use in North America, Domestic 213349-001
For use in North America 213349-009
For use in Europe 213350-001
For use in Europe, 1.00m 213350-009
For use in Denmark 213353-008
Miscellaneous parts 13

Component Spare part number
For use in Switzerland, 1.00m 213354-008
For use in Switzerland 213354-001
For use in the United Kingdom and Singapore 213351-001
For use in the United Kingdom 213351-008
Power cord (Option 917, 3-cond, 1.8m, ROHS) 361240-001
Power cord (Option 917, 3-cond, 1.0m, ROHS) 361240-002
Screw kit L02787-001
14 Chapter 3 Illustrated parts catalog