HP EliteBook 745 G2 Manual

HP EliteBook 745 G2 Notebook PC
Maintenance and Service Guide for Thin Client
systems

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-
Packard Company under license. Intel is a
trademark of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
To access the latest user guide, go to http://
www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow
the on-screen instructions.
First Edition: September 2014
Document Part Number: 779566-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts
on page 29 for details. Accessing parts described in Removal and replacement procedures for Authorized
Service Provider parts on page 41 can damage the computer or void your warranty.
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
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Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Display ................................................................................................................................................................... 5
Top ......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons and speakers ......................................................................................................................... 8
Keys ..................................................................................................................................................... 9
Front ..................................................................................................................................................................... 10
Left ....................................................................................................................................................................... 11
Right ..................................................................................................................................................................... 12
Service Label ........................................................................................................................................................ 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components ............................................................................................................................. 16
Display assembly subcomponents ..................................................................................................................... 18
Plastics Kit ........................................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
Sequential part number listing ........................................................................................................................... 21
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ........................................................................................................................................ 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ....................................................................................................... 26
Packaging and transporting guidelines ......................................................................... 27
Workstation guidelines ................................................................................ 27
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5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures ................................................................................................................. 29
Service door ....................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 32
Memory module ................................................................................................................................ 34
WLAN module .................................................................................................................................... 36
Keyboard ........................................................................................................................................... 38
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 41
Component replacement procedures ................................................................................................................. 41
Display panel ..................................................................................................................................... 41
RTC battery ........................................................................................................................................ 45
Internal base enclosure .................................................................................................................... 46
Fan ..................................................................................................................................................... 49
Card reader board ............................................................................................................................. 50
VGA/USB board .................................................................................................................................. 51
Heat sink ............................................................................................................................................ 52
Power button board .......................................................................................................................... 55
System board .................................................................................................................................... 57
Speaker assembly ............................................................................................................................. 61
Display assembly .............................................................................................................................. 63
7 Device management .................................................................................................................................... 69
8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ...................................................... 71
Starting Computer Setup ..................................................................................................................................... 71
Navigating and selecting in Computer Setup ...................................................................................................... 71
Restoring factory settings in Computer Setup ................................................................................................... 72
Updating the BIOS ................................................................................................................................................ 72
Determining the BIOS version ........................................................................................................... 73
Downloading a BIOS update .............................................................................................................. 73
Computer Setup (F10) Utilities ............................................................................................................................ 74
Using Computer Setup (F10) Utilities ............................................................................................... 75
Changing BIOS Settings from the HP BIOS Configure Utility (HPBCU) ................................................................ 76
Using MultiBoot ................................................................................................................................................... 78
About the boot device order ............................................................................................................. 78
Choosing MultiBoot preferences ...................................................................................................... 78
Setting a new boot order in Computer Setup ................................................................. 78
Dynamically choosing a boot device using the f9 prompt ............................................. 79
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Setting a MultiBoot Express prompt .............................................................................. 79
Entering MultiBoot Express preferences ....................................................................... 79
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 80
9 Diagnostics and Troubleshooting ................................................................................................................. 83
LEDs ..................................................................................................................................................................... 83
Wake-on LAN ....................................................................................................................................................... 84
Power-On Sequence ............................................................................................................................................ 84
Power-On Diagnostic Tests ................................................................................................................................. 84
Troubleshooting .................................................................................................................................................. 85
Basic Troubleshooting ...................................................................................................................... 85
Configuring a PXE Server ..................................................................................................................................... 86
10 Restoring the Flash Image .......................................................................................................................... 87
System Requirements ......................................................................................................................................... 87
Getting Started .................................................................................................................................................... 87
Formatting a USB Flash Drive .............................................................................................................................. 87
Unpacking the Image and Tools for Deployment ............................................................................................... 88
Deploying with PXE .............................................................................................................................................. 88
11 Adding an Image Restore Tool .................................................................................................................... 89
12 Specifications ........................................................................................................................................... 91
Computer specifications ...................................................................................................................................... 91
35.6 cm (14.0 in) HD SVA display specifications ................................................................................................. 92
13 Statement of Volatility .............................................................................................................................. 93
Non-volatile memory usage ................................................................................................................................ 94
Questions and answers ....................................................................................................................................... 97
Using HP Sure Start (select models only) ........................................................................................................... 98
14 Power cord set requirements ...................................................................................................................... 99
Requirements for all countries ........................................................................................................................... 99
Requirements for specific countries and regions .............................................................................................100
15 Recycling ................................................................................................................................................ 103
Index ........................................................................................................................................................... 105
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