HP EliteBook 745 G2 Manual

HP EliteBook 745 G2 Notebook PC
Maintenance and Service Guide for Thin Client
systems

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-
Packard Company under license. Intel is a
trademark of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
To access the latest user guide, go to http://
www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow
the on-screen instructions.
First Edition: September 2014
Document Part Number: 779566-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts
on page 29 for details. Accessing parts described in Removal and replacement procedures for Authorized
Service Provider parts on page 41 can damage the computer or void your warranty.
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iv Important Notice about Customer Self-Repair Parts ENWW

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
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Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Display ................................................................................................................................................................... 5
Top ......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons and speakers ......................................................................................................................... 8
Keys ..................................................................................................................................................... 9
Front ..................................................................................................................................................................... 10
Left ....................................................................................................................................................................... 11
Right ..................................................................................................................................................................... 12
Service Label ........................................................................................................................................................ 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components ............................................................................................................................. 16
Display assembly subcomponents ..................................................................................................................... 18
Plastics Kit ........................................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
Sequential part number listing ........................................................................................................................... 21
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ........................................................................................................................................ 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ....................................................................................................... 26
Packaging and transporting guidelines ......................................................................... 27
Workstation guidelines ................................................................................ 27
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5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures ................................................................................................................. 29
Service door ....................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 32
Memory module ................................................................................................................................ 34
WLAN module .................................................................................................................................... 36
Keyboard ........................................................................................................................................... 38
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 41
Component replacement procedures ................................................................................................................. 41
Display panel ..................................................................................................................................... 41
RTC battery ........................................................................................................................................ 45
Internal base enclosure .................................................................................................................... 46
Fan ..................................................................................................................................................... 49
Card reader board ............................................................................................................................. 50
VGA/USB board .................................................................................................................................. 51
Heat sink ............................................................................................................................................ 52
Power button board .......................................................................................................................... 55
System board .................................................................................................................................... 57
Speaker assembly ............................................................................................................................. 61
Display assembly .............................................................................................................................. 63
7 Device management .................................................................................................................................... 69
8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ...................................................... 71
Starting Computer Setup ..................................................................................................................................... 71
Navigating and selecting in Computer Setup ...................................................................................................... 71
Restoring factory settings in Computer Setup ................................................................................................... 72
Updating the BIOS ................................................................................................................................................ 72
Determining the BIOS version ........................................................................................................... 73
Downloading a BIOS update .............................................................................................................. 73
Computer Setup (F10) Utilities ............................................................................................................................ 74
Using Computer Setup (F10) Utilities ............................................................................................... 75
Changing BIOS Settings from the HP BIOS Configure Utility (HPBCU) ................................................................ 76
Using MultiBoot ................................................................................................................................................... 78
About the boot device order ............................................................................................................. 78
Choosing MultiBoot preferences ...................................................................................................... 78
Setting a new boot order in Computer Setup ................................................................. 78
Dynamically choosing a boot device using the f9 prompt ............................................. 79
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Setting a MultiBoot Express prompt .............................................................................. 79
Entering MultiBoot Express preferences ....................................................................... 79
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 80
9 Diagnostics and Troubleshooting ................................................................................................................. 83
LEDs ..................................................................................................................................................................... 83
Wake-on LAN ....................................................................................................................................................... 84
Power-On Sequence ............................................................................................................................................ 84
Power-On Diagnostic Tests ................................................................................................................................. 84
Troubleshooting .................................................................................................................................................. 85
Basic Troubleshooting ...................................................................................................................... 85
Configuring a PXE Server ..................................................................................................................................... 86
10 Restoring the Flash Image .......................................................................................................................... 87
System Requirements ......................................................................................................................................... 87
Getting Started .................................................................................................................................................... 87
Formatting a USB Flash Drive .............................................................................................................................. 87
Unpacking the Image and Tools for Deployment ............................................................................................... 88
Deploying with PXE .............................................................................................................................................. 88
11 Adding an Image Restore Tool .................................................................................................................... 89
12 Specifications ........................................................................................................................................... 91
Computer specifications ...................................................................................................................................... 91
35.6 cm (14.0 in) HD SVA display specifications ................................................................................................. 92
13 Statement of Volatility .............................................................................................................................. 93
Non-volatile memory usage ................................................................................................................................ 94
Questions and answers ....................................................................................................................................... 97
Using HP Sure Start (select models only) ........................................................................................................... 98
14 Power cord set requirements ...................................................................................................................... 99
Requirements for all countries ........................................................................................................................... 99
Requirements for specific countries and regions .............................................................................................100
15 Recycling ................................................................................................................................................ 103
Index ........................................................................................................................................................... 105
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1 Product description
Category Description
Product Name HP EliteBook 745 G2 Notebook PC
Processors AMD™ A6 Pro-7050B with Radeon™ R4 Graphics (dual-core; 3.0 GHz/2.2 GHz; 17 W; 1 MB L2
cache)
Fusion Controller Hub AMD A76M FCH
Graphics AMD UMA Graphics - with shared video memory
Support dual-display ports through the dock
UMA configurations support 3 independent displays when on the HP 2013 UltraSlim Docking
Station
Panel (35.6 cm) 14.0 in HD AG SVA 45% CG 200 nits (cd/m
2
) eDP 1.2 flat (1366x768) display with
webcam
Memory Two customer-accessible/upgradable memory module slots with the following specifications:
DDR3L PC3L-12800 (1600 MHz) SODIMMs
Supports dual channel memory
Supports 4096 MB of system RAM in the following configuration:
●4096 MB (4096 MB×1)
Primary storage Supports the following customer-accessible Solid-State Drive (SSD):
●16 GB, SATA III
Audio and video Two stereo speakers
HD audio with DTS Sound Studio
Integrated 720p webcam
Integrated dual-array microphone
Ethernet Realtek RTL8111EP 10/100/1000 Ethernet NIC with DASH Support
S3/S5 wake on LAN
Wireless Integrated wireless local area network (WLAN) options by way of minicard
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Broadcom BCM943228HMB WiDi 802.11 a/b/g/n 2x2 Wi-Fi + Bluetooth 4.0 combo
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Category Description
External media cards Media reader slot supporting the following digital card formats:
●Secure Digital (SD) Memory Card
●SDHC
●SDXC
Ports Offers the following ports:
●Headphone/microphone combo
●DisplayPort 1.2
●Docking connector
●USB 3.0 ports (3)
●USB 3.0 charging port
●AC adapter
●RJ-45 (Ethernet)
●VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug
and auto detection
●Secondary battery connector
Keyboard/pointing devices Keyboard
Dual-point, spill-resistant with drain, DuraKeys
Touchpad
Glass with chemical etched surface
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom as default
Taps enabled by default
Supports two-way scroll
On/off button
Power requirements Supports the following AC adapters:
●65 W HP Smart AC adapter (select models only)
●45 W HP Smart AC adapter (select models only)
●45 W 2-prong 7.4 mm DC jack AC adapter (select models only)
Supports the following battery:
●3 cell, 50 Wh, 4.45 Ah long-life battery
Supports the following power cords:
●2-wire plug, 1.0 m
●3-wire plug, 1.0 m
●3-wire plug, 1.8 m
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Category Description
Security Supports the following security features:
●Security cable lock
●Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and TPM Enhanced Drive Lock
●Integrated Smart Card reader (active)
●Full volume encryption
●Preboot authentication (password, Smart Card)
Operating system Preinstalled:
Windows Embedded Standard 7e, 32-bit
Web-only support:
Windows Embedded Standard 7e, 32-bit
Serviceability End user replaceable parts:
●AC adapter
●Battery
●Solid-state drive
●Keyboard
●Memory module
●WLAN module
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2 External component identification
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
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Component Description
(6) Internal display switch Turns off the display if the display is closed while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select Start >Hewlett-Packard >HP Documentation.
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off.
(4) TouchPad zone Moves the pointer and selects or activates items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
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Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
●Off: The computer is off.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) TouchPad light ●On: The TouchPad is off.
●Off: The TouchPad is on.
(4) Microphone mute light ●Amber: microphone sound is off.
●Off: microphone sound is on.
(5) Num lock light On: Num lock is on.
(6) Wireless light White: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is on.
Amber: All wireless devices are off.
(7) Mute light ●Amber: Computer sound is off.
●White: Computer sound is on.
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Buttons and speakers
Component Description
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button for
at least 5 seconds to turn off the computer.
To learn more about your power settings: Select Start >Control
Panel >System and Security >Power Options.
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
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Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, or the esc key.
(3) Windows button Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
(6) Windows applications key Displays a shortcut menu for items beneath the cursor.
(7) num lk key Turns the embedded numeric keypad on and off when pressed
in combination with the fn key.
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
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Front
Component Description
(1) Wireless light White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
Amber: all wireless devices are off.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the
display and other unneeded components.
●Off: The computer is off.
(3) AC adapter/Battery light ●White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
●Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●Off: The battery is fully charged.
(4) Hard drive light ●Blinking white: The hard drive is being accessed.
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