HP E24d G4 User manual

User Guide

© Copyright 2019 HP Development Company,
L.P.
DisplayPort™, the DisplayPort™ logo, and
VESA® are trademarks or registered
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries. HDMI, the HDMI
Logo and High-Denition Multimedia Interface
are trademarks or registered trademarks of
HDMI Licensing LLC. Intel® and Thunderbolt™
are trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and follow the instructions to nd your
product. Then select User Guides.
Second Edition: November 2019
First Edition: October 2019
Document Part Number: L81745-002

About this guide
This guide provides technical specications and information about monitor features, setting up the monitor,
and using the software. Depending on the model, your monitor may not have all the features included in this
guide.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
iii

iv About this guide

Table of contents
1 Getting started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Rear and side components .................................................................................................................. 3
Front components ............................................................................................................................... 4
Setting up the monitor .......................................................................................................................................... 6
Attaching the monitor stand ............................................................................................................... 6
Mounting the monitor head ................................................................................................................ 7
Removing the monitor stand ............................................................................................ 7
Attaching the monitor head to a mounting device ........................................................... 8
Connecting the cables ......................................................................................................................... 9
Connecting USB devices .................................................................................................................... 12
Adjusting the monitor ....................................................................................................................... 12
Installing a security cable ................................................................................................................. 14
Turning on the monitor ..................................................................................................................... 15
HP watermark and image retention policy ....................................................................................... 15
Docking an HP notebook or desktop computer .................................................................................................. 16
2 Using the monitor ........................................................................................................................................ 17
Software and utilities .......................................................................................................................................... 17
The Information le ........................................................................................................................... 17
The Image Color Matching le ........................................................................................................... 17
Using the on-screen display (OSD) menu ............................................................................................................ 18
Using the function buttons .................................................................................................................................. 19
Reassigning the function buttons ....................................................................................................................... 19
Changing the power mode setting ...................................................................................................................... 20
Power states ........................................................................................................................................................ 20
Using the camera ................................................................................................................................................. 21
Using Windows Hello ........................................................................................................................................... 22
Using Auto-Sleep Mode ....................................................................................................................................... 23
Adjusting blue light output .................................................................................................................................. 23
DisplayPort multistreaming ................................................................................................................................ 24
Conguring an external monitor ......................................................................................................................... 25
Dock mode and Monitor mode ............................................................................................................................ 25
Dock mode ......................................................................................................................................... 25
v

Monitor mode .................................................................................................................................... 25
Updating the docking monitor ............................................................................................................................ 26
Downloading the HP rmware installer ............................................................................................ 26
3 Support and troubleshooting ........................................................................................................................ 27
Solving common issues ....................................................................................................................................... 27
Contacting support .............................................................................................................................................. 28
Preparing to call technical support ..................................................................................................................... 29
Locating the serial number and product number ............................................................................................... 29
4 Maintaining the monitor .............................................................................................................................. 30
Maintenance guidelines ....................................................................................................................................... 30
Cleaning the monitor ........................................................................................................................................... 30
Shipping the monitor ........................................................................................................................................... 30
Appendix A Technical specications ................................................................................................................. 31
60.5 cm (23.8 in) model specications ............................................................................................................... 31
68.6 cm (27 in) model specications .................................................................................................................. 32
Preset display resolutions ................................................................................................................................... 33
Entering user modes ............................................................................................................................................ 34
Energy saver feature ........................................................................................................................................... 35
Appendix B Accessibility ................................................................................................................................. 36
HP and accessibility ............................................................................................................................................. 36
Finding the technology tools you need ............................................................................................ 36
The HP commitment ......................................................................................................................... 36
International Association of Accessibility Professionals (IAAP) ....................................................... 36
Finding the best assistive technology .............................................................................................. 37
Assessing your needs ..................................................................................................... 37
Accessibility for HP products .......................................................................................... 37
Standards and legislation .................................................................................................................................... 38
Standards .......................................................................................................................................... 38
Mandate 376 – EN 301 549 ............................................................................................ 38
Web Content Accessibility Guidelines (WCAG) ................................................................ 38
Legislation and regulations .............................................................................................................. 38
Useful accessibility resources and links .............................................................................................................. 39
Organizations .................................................................................................................................... 39
Educational institutions .................................................................................................................... 39
Other disability resources ................................................................................................................. 39
HP links .............................................................................................................................................. 40
vi

Contacting support .............................................................................................................................................. 40
vii

viii

1 Getting started
Important safety information
A power cord is included with the monitor. If another cord is used, use only a power source and connection
appropriate for this monitor. For information about the correct power cord set to use with the monitor, see
the Product Notices provided in your documentation kit.
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• If the power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet.
• Disconnect power from the computer by unplugging the power cord from the AC outlet. When unplugging
the power cord from the AC outlet, grasp the cord by the plug.
For your safety, do not place anything on power cords or cables. Care should be taken to route all cords and
cables connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup
and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web
at http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strips must be specically labeled as having this capability. Use a power strip whose
manufacturer oers a damage replacement policy so you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your monitor.
WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reections from the screen.
Important safety information 1

Product features and components
Features
The monitor features include the following:
●60.5 cm (23.8 in) diagonal viewable screen area with 1920 × 1080 resolution, plus full-screen support
for lower resolutions
●68.6 cm (27 in) diagonal viewable screen area with 2560 × 1440 resolution, plus full-screen support for
lower resolutions
●USB Type-C port for docking an HP notebook or HP desktop mini
●Single power button on the monitor to turn the monitor and docked notebook on and o
●DisplayPort™ video output for daisy-chaining a second monitor
●Pull-up IR webcam and microphone for online collaboration
●RJ-45 (network) jack
●Nonglare panel with an LED backlight
●Wide viewing angle to allow viewing from a sitting or standing position, or when moving from side to
side
●On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
●Plug and Play capability, if supported by your operating system
●Tilt, swivel, and height adjustment capabilities
●Pivot capability to rotate the monitor head from landscape to portrait orientation
●Removable stand (optional) for exible monitor head mounting solutions
●DisplayPort video input
●High-Denition Multimedia Interface (HDMI) video input
●Single USB-C input to host an HP notebook or HP desktop mini
●USB hub with one USB Type-C port and four USB Type-A ports that connect to USB devices
●Audio-out (headphone)/Audio-in (microphone) combo jack
●HP speaker bar support
●Up to 100 W power delivery through USB Type-C (5 A) cable
●Security cable slot on rear of monitor for optional security cable
●Windows Hello webcam
●HP Display Assistant software for adjusting monitor settings and enabling theft-deterrence features
●HDCP (High-bandwidth Digital Content Protection) used on all digital inputs
●Power Saver mode to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit.
To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow
the instructions to nd your product. Then select User Guides.
2 Chapter 1 Getting started

Rear and side components
Table 1-1 Rear and side components and their descriptions
Component Function
(1) USB SuperSpeed ports (2) Connect USB cables to peripheral devices, such as a keyboard,
mouse, or USB hard drive.
(2) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional headphones, earbuds, a headset, or a
television audio cable.
WARNING! To reduce the risk of personal injury, reduce the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Product Notices provided
in your documentation kit.
(3) Security cable slot Connects an optional security cable.
(4) Master power switch Turns on or o all power to the monitor.
NOTE: To place the monitor in the lowest power state when it
is not being used, turn the Master power switch to the O
position.
(5) Power connector Connects a power cord.
(6) HDMI port Connects the HDMI cable to a source device such as a computer
or game console.
(7) DisplayPort connector Connects the DisplayPort cable to a source device such as a
computer or game console.
(8) USB Type-C port Connects a USB Type-C cable to an HP notebook or desktop
computer. Serves as a single connection for video, data, and
power delivery (up to 100 W).
NOTE: Your computer USB Type-C port must be able to
support USB Type-C DP Alt Mode and data and power delivery.
(9) DisplayPort OUT connector Connects a DisplayPort cable to a secondary monitor for daisy-
chaining.
(10) USB Type-C downstream port Connects a USB Type-C cable to a peripheral device, such as a
keyboard, mouse, or USB hard drive.
Product features and components 3

Table 1-1 Rear and side components and their descriptions (continued)
Component Function
(11) RJ-45 (network) jack Connects a network cable.
(12) USB SuperSpeed ports (2) Connect USB cables to peripheral devices, such as a keyboard,
mouse, or USB hard drive.
NOTE: When HDMI or DP input is active, the monitor is in monitor mode. When USB Type-C Alt Mode is active, the
monitor is in dock mode.
Front components
Table 1-2 Front components and descriptions
Component Function
(1) Microphones Allow you to participate in a video conference.
(2) Camera light On: Camera is in use.
(3) RGB lens Transmits your image in a video conference.
(4) IR lights Not visible through IR transmissive ink.
(5) IR lens Transmits your image in a video conference.
(6) Menu button Press to open the OSD menu, select a menu item from the OSD, or close the
OSD menu. An indicator is activated above the Menu button when the OSD
menu is open.
(7–9) OSD buttons
(assignable)
When the OSD menu is open, press the buttons to navigate through the
menu. The function light icons indicate the default button functions. For a
description of these functions, see Using the function buttons on page 19.
(10) Power button (with power
light)
Monitor mode: Turns the monitor on or o.
Dock mode:
1. When the computer is o, press the button to turn on the computer.
4 Chapter 1 Getting started

Table 1-2 Front components and descriptions (continued)
Component Function
2. When the computer is on, press the button briey to initiate sleep
mode.
3. When the computer is in sleep mode, press the button briey to exit
sleep (select products only).
When the computer is in hibernation mode, press the button briey to exit
hibernation.
IMPORTANT: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to turn
o the computer.
NOTE: The power light varies depending on the mode. In Monitor mode, the light is white when the computer is on,
and amber when the computer is in sleep mode. In Dock mode, the light is white when the computer is on, and
blinking white when the monitor is in sleep mode.
NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at
http://www.hp.com/go/sml.
Product features and components 5

Setting up the monitor
Attaching the monitor stand
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the Web at http://www.hp.com/ergo.
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the
panel may cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will
not recover to its normal condition.
IMPORTANT: To prevent the screen from getting scratched, defaced, or broken and to prevent damage to
the control buttons, position the monitor facedown on a at surface covered with protective sheet foam or a
nonabrasive cloth.
1. Position the monitor facedown on a at surface covered by a soft clean cloth.
2. Slide the top of the mounting plate on the stand under the upper lip of the recess in the back of the
monitor head (1).
3. Lower the bottom of the stand's mounting plate into the recess (2) until it snaps into place. The latch on
the bottom of the mounting plate pops up when the stand is locked in place.
6 Chapter 1 Getting started

Mounting the monitor head
The monitor head can be attached to a wall, swing arm, or other mounting xture.
IMPORTANT: This monitor supports the VESA® industry-standard 100 mm mounting holes. To attach a
third-party mounting solution to the monitor, use four 4 mm, 0.7 pitch, 10 mm–long screws. Longer screws
might damage the monitor. Verify that the manufacturer’s mounting solution is compliant with the VESA
standard and is rated to support the weight of the monitor head. For best performance, use the power and
video cables provided with the monitor.
NOTE: This apparatus is intended to be supported by a UL-listed or CSA-listed wall-mount bracket.
Removing the monitor stand
IMPORTANT: Before disassembling the monitor, be sure that the monitor is turned o and all cables are
disconnected.
1. Disconnect and remove all cables from the monitor.
2. Position the monitor facedown on a at surface covered by protective sheet made of foam or a clean,
dry cloth.
3. Push up on the latch near the bottom center of the stand’s mounting plate (1).
4. Swing the bottom of the stand up until the mounting plate clears the recess in the monitor head (2).
5. Slide the stand out of the recess (3).
Setting up the monitor 7

Attaching the monitor head to a mounting device
1. Remove the four screws from the VESA holes located on the rear of the monitor head.
2. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws
through the holes on the mounting device and into the VESA screw holes on the back of the monitor
head.
8 Chapter 1 Getting started

Connecting the cables
NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the
monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
2. Before connecting the cables, route the cables through the cable routing hole in the center of the stand.
3. Connect a video cable.
NOTE: The monitor automatically determines which inputs have valid video signals. Select the inputs
by pressing the Menu button to access the on-screen display (OSD) menu and then selecting Input.
●Connect one end of a USB Type-C cable to the USB Type-C port on the rear of the monitor and the
other end to the USB Type-C port on the source device. (Use only the HP-approved USB Type-C
cable provided with the monitor.)
Setting up the monitor 9

NOTE: The monitor’s USB Type-C port provides network, data, video, and power delivery (up to
100 W).
The host device must be able to support DisplayPort Alt Mode (video, charging and USB 3.1) over
the USB Type-C connector. The host device must also be compatible with USB Type-C,
Thunderbolt-enabled ports.
●Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor and
the other end to the DisplayPort connector on the source device.
●Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to
the HDMI port on the source device.
10 Chapter 1 Getting started

4. Connect one end of a network cable to the network jack on the monitor and the other end to a network
wall jack or router.
NOTE: To enable the network function, make sure the USB upstream port is connected.
5. Connect one end of the power cord to a grounded AC outlet and the other end to the power connector on
the monitor.
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord
from the AC outlet, grasp the cord by the plug.
Setting up the monitor 11

Connecting USB devices
There are ve USB ports on the monitor to connect to a device (downstream): two USB Type-A and one USB
Type-C on the rear, and two USB Type-A on the side.
NOTE: You must connect the USB Type-C upstream cable from the source device (computer) to the rear of
the monitor to enable the USB Type-A and USB Type-C downstream ports on the monitor. USB downstream
ports can connect keyboards, webcams, phones, external hard drives, and practically anything that is USB-
connected and can accept 5 V.
Adjusting the monitor
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup, and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the Web at http://www.hp.com/ergo.
1. Tilt the monitor head forward or backward to set it to a comfortable eye level.
12 Chapter 1 Getting started