HP D5970A - NetServer - LCII User manual

HP NetServer LC 3
User Guide

ii
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard shall
not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software
on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright.
All rights are reserved. No part of this document may be photocopied,
reproduced, or translated to another language without the prior written consent of
Hewlett-Packard Company.
Windows®is a registered trademark of Microsoft in the U.S. and other countries.
CompuServe™ is a U.S. trademark of CompuServe, Inc.
NetWare®and IntranetWare®are registered trademarks of Novell, Inc.
SCO™ is a trademark of The Santa Cruz Operation, Inc.
SCSISelect™ is a trademark of Adaptec, Inc.
Hewlett-Packard Company
Network Server Division
Technical Marketing / MS 49EU-FQ
5301 Stevens Creek Blvd.
P.O. Box 58059
Santa Clara, CA 95052-8059 USA
© Copyright 1998, Hewlett-Packard Company.
Audience Assumptions
The user guide is for the person who installs, administers, and troubleshoots
LAN servers. Hewlett-Packard Company assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products
with hazardous energy levels.

iii
Contents
1 Installation Overview ...................................................................................1
Verify Contents..............................................................................................1
View the Readme File....................................................................................1
Test the System Hardware (Optional).............................................................2
Snap on the Anti-Tip Pedestal........................................................................2
Remove the Covers.......................................................................................2
Install Additional Memory...............................................................................5
Remove the System Board........................................................................6
Reinsert the System Board ........................................................................8
Install All Accessory Boards...........................................................................8
Raise the System Board ............................................................................8
Install Accessory Boards............................................................................9
Install Additional Mass Storage Devices.......................................................11
Replace All Covers and Connect All Cables.................................................11
Configure the HP NetServer ........................................................................13
Run SCSISelect Utility.............................................................................13
Reserve Resources for ISA Non-Plug-and-Play Board.............................14
Run Configuration Assistant and Installation Assistant .............................14
Install HP TopTools..................................................................................15
2 HP Navigator ..............................................................................................17
Contents of the HP NetServer Navigator CD-ROM ......................................17
Readme File................................................................................................17
Configuration Assistant and Installation Assistant.........................................17
Express Configuration..............................................................................18
Custom Configuration..............................................................................20
Replicate Configuration............................................................................22
HP Management Solutions...........................................................................22
TopTools for Servers...............................................................................23
Integrated Remote Assistant....................................................................24
pcANYWHERE........................................................................................24
Information Assistant ...................................................................................25
HP NetServer Utilities..................................................................................25
User Preferences.........................................................................................25

Contents
iv
3 HP Information Assistant...........................................................................27
Overview.....................................................................................................27
Audience Assumptions.................................................................................27
Using Information Assistant..........................................................................27
Getting Help.............................................................................................28
Finding Information..................................................................................28
Copying and Printing Information.............................................................29
Installing HP Information Assistant Software................................................29
Installing from the CD-ROM.....................................................................30
4 Accessories................................................................................................31
Installing Accessories...................................................................................31
Configuring ISA Non-Plug-and-Play Board...............................................32
Upgrade Video Memory...........................................................................34
5 Installation in Rack (Optional)...................................................................35
Rack Installation Overview...........................................................................35
Pedestal Removal........................................................................................36
Remove Covers.......................................................................................36
Remove Pedestal ....................................................................................36
Rack Installation Instructions for the HP NetServer LC 3..............................38
PDU Placement and Power Cabling.............................................................43
Creating the Cable Management Loop for the LC 3......................................43
6 Troubleshooting ........................................................................................45
Precautions..................................................................................................45
Troubleshooting Tools..................................................................................45
Common Installation Problems ....................................................................46
If the System Will Not Power On..............................................................46
Troubleshooting Sequence.......................................................................47
Error Message Is Displayed .....................................................................48
No Error Messages Displayed..................................................................49
Clearing the System Configuration...........................................................51
Hardware Problems .....................................................................................53
The Display Does Not Work.....................................................................53
The Keyboard or Mouse Does Not Work..................................................54
The CD-ROM Drive Does Not Work.........................................................55
The Hard Disk Drive Does Not Work........................................................55
Password Problems .....................................................................................55

Contents
v
Battery Problems.........................................................................................56
To Install a Replacement Battery.............................................................56
A Specifications............................................................................................59
Environment................................................................................................59
Weight and Dimensions...............................................................................60
Power Supply...............................................................................................60
Acoustic Emissions......................................................................................61
B Regulatory Information.............................................................................63
Regulatory Notices - Electromagnetic Compliance.......................................63
Notice for United States (Federal Communications Commission)............63
Notice for Canada (Industry Canada).......................................................64
Notice for Japan.......................................................................................65
Notice for Korea.......................................................................................66
Notice for European Union.......................................................................67
Notice for the United Kingdom: General Approval...................................67
Declaration of Conformity (US, EU, Australia)..........................................68
Regulatory Notices - Product Safety.............................................................69
CD-ROM Electrical Safety Statement ......................................................69
Laser Safety Statements..........................................................................69
Batteries..................................................................................................71
Noise Declaration and Ergonomics ..........................................................72
C Warranty and Software License................................................................73
Hardware Product Limited Warranty ............................................................73
Software Product Limited Warranty..............................................................73
Hewlett-Packard Utility Software..............................................................73
Third-Party Software Products.................................................................74
Hardware Accessories Limited Warranty......................................................74
Hewlett-Packard Hardware Accessories...................................................74
Third-Party Hardware Products................................................................74
Pre-Failure Warranty ...................................................................................75
Limitation of Warranty..............................................................................75
Limitation of Liability and Remedies.........................................................76
Customer Responsibilities............................................................................77
Obtaining Warranty Service.........................................................................78
Customer Replacement Part....................................................................78
Return to HP/Reseller..............................................................................78

Contents
vi
On-site.....................................................................................................78
HP NetServer Limited Warranty Coverage...................................................80
Technical Support........................................................................................80
U.S. and Canada .....................................................................................81
Europe.....................................................................................................81
Other Countries .......................................................................................82
Self-Help Tools............................................................................................82
Supplemental Warranty Service and Support...............................................83
Notice for Consumers in Australia:...............................................................83
Notice For Consumers In New Zealand:.......................................................83
Notice for Mexico: Hardware Warranty Statement.......................................83
Póliza de Garantía...................................................................................84
Condiciones.............................................................................................84
Notas.......................................................................................................85
Software Product Limited Warranty..............................................................86
HP Software Product License Agreement.....................................................87
HP NetServer Warranty Frequently-Asked Questions..................................89
D Service and Support..................................................................................95
System Design, Integration, and Support.....................................................95
Information and Support When You Need It.................................................95
HP Navigator Release History and Status Report.........................................96
HP Navigator CD-ROM Subscription Service...............................................97
HP Navigator CD-ROM................................................................................98
CompuServe Discussion Forum and Library ................................................98
World Wide Web and Internet FTP..............................................................99
Automated Fax............................................................................................99
Proactive Notification for HP NetServer Products ......................................100
Telephone Support.....................................................................................100
Before Telephoning for Technical Support.............................................101
Obtaining HP Repair and Telephone Support.........................................102
Ordering HP Cables, Drive Trays, and Technical Publications ...................104
Telephone Ordering Information ............................................................104
Contacting HP Regional Headquarters.......................................................105
Joining CompuServe..................................................................................105
Index.............................................................................................................107

1
1 Installation Overview
This chapter contains simplified setup information about your HP NetServer
LC 3. For more detailed setup instructions, consult the HP NetServer LC 3
Installation Road Map. You may also want to consult HP Information Assistant,
located on the HP NetServer Online Documentation CD-ROM. See Chapter 3 of
this guide for a description.
Verify Contents
Unpack and verify the contents of the shipping box against the Contents
Checklist included with your HP NetServer. If anything is missing or damaged,
contact your reseller.
•If you do not plan to install the HP NetServer in a rack assembly, mount it
on the anti-tip pedestal now, as instructed in the HP NetServer LC 3
Installation Road Map.
•If you do plan to install the HP NetServer in a rack assembly, do not
mount it on the anti-tip pedestal. Install it in the rack assembly after all
options are installed and the system is configured.
To remove the pedestal at a later time, refer to "Pedestal Removal" in Chapter 5,
"Installation in Rack (Optional)."
View the Readme File
1. Connect the HP NetServer to a power source. Press the power-on button.
Press the CD-ROM drive eject button. Place the HP NetServer Online
Documentation CD-ROM CD-ROM in the drive, and press the eject
button again to close the drive. Turn the power off, wait 10 seconds, and
turn the power on again. If the system fails to boot, follow the diagnostic
instructions on the screen.
2. Go to the Main Menu. If the language needs to be changed, select User
Preferences and the language you want.
3. Select Readme File. The Readme file contains the latest information to
help you install your HP NetServer. Read it carefully before beginning
your installation.

Chapter 1 Installation Overview
2
Test the System Hardware (Optional)
If you want to verify the system hardware as shipped, you can now run HP
Diagnostic Assistant from the HP Navigator CD-ROM, as follows:
1. If you are not already running HP Navigator on the HP NetServer LC 3,
boot the HP NetServer LC 3 from the HP Navigator CD-ROM:
a. Press the power-on button. Press the CD-ROM drive eject button.
Place the HP Navigator CD-ROM in the drive, and press the eject
button again to close the drive. Turn the power off, wait 10 seconds,
and turn the power on again. If the system fails to start, follow the
diagnostic instructions on the screen.
b. Go to the HP Navigator Main Menu. If the language needs to be
changed, select User Preferences and the language you want.
2. From the HP Navigator Main Menu, select NetServer Utilities.
3. From the NetServer Utilities menu, select Diagnostic Assistant.
4. To understand Diagnostic Assistant and the hardware it can test, view the
Readme text, as follows:
a. From the Diagnostic Assistant Main Menu, select either Quick Tests
or Continuous Tests.
b. From the next menu displayed, select On-Line Manual.
c. When you have finished viewing the Readme text, press ESC twice to
return to the Diagnostic Assistant Main Menu.
Snap on the Anti-Tip Pedestal
In order to ensure stability, mount the server on its accompanying anti-tip
pedestal. See the illustration on the top side of the pedestal for guidance.
Remove the Covers
If you are not installing additional hardware (or only hot-swap disk drive
modules), you do not need to remove any covers. Go to the heading,
"Configure the HP NetServer."
If you are installing any hardware options (other than hot-swap disk drive
modules), you must remove the front bezel and top cover.
•If you are installing accessory boards or additional mass storage devices
(other than hot-swap disk drive modules), you must also remove the side
cover farthest from the system board. Refer to Figure 1-1.
•If you are only installing additional memory, do not remove the side
cover.

Chapter 1 Installation Overview
3
To install options, you will need a flat 1/4-inch screwdriver and T15 TORX®
driver.
F
Figure 1-1. Remove the Front Bezel (A), Top Cover (B & C)
and Side Cover (D)

Chapter 1 Installation Overview
4
To remove the covers, refer to Figure 1-1 and do the following:
1. Turn off the HP NetServer and disconnect the power cord.
WARNING Before removing the cover, always disconnect the power cord
and unplug telephone cables. This action helps avoid
exposure to high energy levels that may cause burns when
parts are short-circuited by metal objects such as tools or
jewelry, as well as exposure to shock hazard from telephone
ringing voltages.
Note that the power switch does NOT turn off the standby
power. Disconnect the power cord from the HP NetServer to
turn off the standby power before handling components.
CAUTION Wear a wrist strap and use a static-dissipating work surface
connected to the chassis when handling components.
2. Unlock the front bezel with the key in the key bag located on the rear of
the HP NetServer.
3. Remove the front bezel (See Figure 1-1, Step A.):
a. Pull on the pocket on the side of the front bezel to swing that side of
the bezel outward.
b. Pull the front bezel off the HP NetServer. This exposes the
thumbscrews on the top cover.
4. Remove the top cover:
a. Loosen both thumbscrews on the front of the HP NetServer. (See
Figure 1-1, Step B.)
b. Pull the front of the top cover forward 1/16 inch (1.5 mm), and then
lift the front up only far enough to create a gap of 1 inch (3 cm)
between the top cover and the chassis.
CAUTION Only lift the front of the top cover high enough to create a
gap of 1 inch (3 cm) between the top cover and the chassis.
Lifting the top cover higher can damage it and the chassis.
(See Figure 1-1, Step C.)

Chapter 1 Installation Overview
5
c. Push the top cover back, and lift it off. The Technical Reference Label
is inside the top cover.
5. If you are installing any accessory boards or additional mass storage
devices (other than hot-swap disk drive modules), also remove the side
cover farthest from the system board (See Figure 1-1, Step D.):
a. Grasp the two tabs at the top of the side cover.
b. Pull upward and outward to lift the side cover off.
CAUTION Handle the side cover only by its top and bottom edges to
avoid damaging the EMI spring fingers inside its side edges.
Install Additional Memory
CAUTION The LC 3 uses 100 MHz SDRAM DIMMs, which are
electrically different from the EDO memory modules used
with earlier models. (Even though the EDO DIMM from
earlier models does fit in the DIMM sockets, it does not
function.) Do not install EDO DIMMs from previous models
in the LC 3.
CAUTION Use only DIMMs acquired from HP. Refer to the following
for a list of qualified DIMMs:
•Technical Reference Label inside the HP NetServer top
cover
•HP Order Assistant on the HP Web Site at
http://www.hp.com/go/netserver
•Information Assistant on the HP Navigator CD-ROM
•HP Customer Service
When handling DIMMs, observe antistatic precautions to
avoid damage.

Chapter 1 Installation Overview
6
Remove the System Board
If you are adding additional memory, remove the system board first. Use the
retaining latches to start lifting the system board. Grasp the metal bracket at the
top of the system board, and lift the system board straight up and out of the HP
NetServer, as shown in Figure 1-2.
Figure 1-2. Remove the System Board
Lay the system board component-side up on a static-dissipating work surface
with the metal cross piece on the top rear corner of the system board extending
off the work surface, as shown in Figure 1-3.

Chapter 1 Installation Overview
7
Figure 1-3. Insert the DIMM
CAUTION Only install DIMMs on a system board lying flat on a static-
dissipating work surface. The metal crosspiece indicated by
the arrow in Figure 1-3 must be OFF the work surface.
Otherwise, flexing can damage the system board.
Follow these steps to install each DIMM in a DIMM socket on the system board.
DIMMs can be 64 MB, 128 MB or 256 MB in any combination. They can be
installed in any order in any of the DIMM sockets on the system board.
1. Remove an HP DIMM from its container, handling the module by its
edges. If you must set it down, place it on an antistatic mat.
2. Locate the socket where you will install the DIMM, and spread outward
the two retaining clips shown in Figure 1-3.
3. Align the notches on the DIMM with the keys on the socket, and hold the
DIMM at a 90°angle to the system board.

Chapter 1 Installation Overview
8
4. Insert the DIMM fully the into the socket. The retaining clips will grasp
the DIMM automatically if it is inserted properly. If the clips do not close,
the DIMM is not inserted correctly.
CAUTION Do not rock the DIMM into place, but apply firm and even
pressure (significantly more than you would when installing
SIMMs). If the retaining clips do not close, remove the
DIMM and repeat Steps 2-4.
Reinsert the System Board
Insert the plastic rails on the back side of the system board into the metal guides
on the side of the chassis, and push the system board downward, as follows:
•If you will install any accessory boards into slot 5 or 6, leave the system
board in its raised position, extending about 5 inches (about 12 cm) above
the chassis.
•If not, hold the handles of the retaining latches vertical, and push the
system board down to seat it firmly in its slot. Then, lower the retaining
latches simultaneously to secure the board.
NOTE Lower both retaining latches at the same time to avoid
jamming the system board.
Install All Accessory Boards
Raise the System Board
If you are installing accessory boards in slot 5 or 6, raise the system board (if it is
not already raised) to provide easier access to those accessory board slots. To
raise the system board, use the retaining latches to start lifting the system board.
Grasp the metal bracket at the top of the system board, and lift the system board
straight up until its top extends about 5 inches (about 12 cm) above the top of the
chassis, as shown in Figure 1-4. Friction stops automatically hold it in this
position.

Chapter 1 Installation Overview
9
Slot
Cover
Slot 1
Slot 5
Slot 6
Backplane
Retaining Latch
Retaining Latch
System Board in
Raised Position
Figure 1-4. System Board in Raised Position
Install Accessory Boards
Install all accessory boards at this point. The backplane in the HP NetServer has
five PCI-only slots (numbered 2 through 6) and one combined PCI/ISA slot
(number 1).
Boards can be identified by the shape of their connectors, as shown in
Figure 1-5.

Chapter 1 Installation Overview
10
Figure 1-5. PCI/ISA Board Identification
For a list of boards HP has tested, view the Tested Products List located in the
following:
•HP Order Assistant on the HP Web Site at
http://www.hp.com/go/netserver
Click the hot spot "search" and enter the words "tested products list."
Browse through the search results list to find the topic you want.
•Help topic "Tested Products List" on the HP Navigator CD-ROM
For tips on configuring accessory boards, refer to the following:
•The Readme file on the Navigator CD-ROM
•Configuration advisories in Configuration Advisor. To read them, do the
following:
a. From the HP Navigator Main Menu, select Configuration Assistant
and Installation Advisor.
b. From the Configuration Assistant menu, select Custom.
c. Select the NOS (network operating system) you plan to install later,
and the version, if necessary.
d. To the question, "Would you like to use HP's automated mode of NOS
installation?" select No.

Chapter 1 Installation Overview
11
e. Configuration Advisor displays the Configuration Advisories. You can
print them out by saving them to disk (diskette) and later printing out
from the diskette.
Read the documentation supplied with the accessory boards. If you are installing
an ISA non-plug-and-play board, write down the switch and jumper settings and
all system resource requirements (such as memory range, I/O port range, DMA
channel, and IRQ level). Refer to these notes when you allocate system resources
to the ISA non-plug-and-play board when you configure the HP NetServer.
Install Additional Mass Storage Devices
Certain mass storage configurations may require additional cables or adapters.
For part numbers for HP cables, adapters, and trays, and configuration
information, see Information Assistant on the HP Navigator CD-ROM. For new
products, you can use Order Assistant on the HP Web Site at
http://www.hp.com/go/netserver. Click the hot spot "Ordering NetServers" and
choose your desired option.
Replace All Covers and Connect All Cables
Refer to Figure 1-6 and replace all covers.
CAUTION Covers are necessary for proper air flow through the system.
Please replace ALL covers before operating the HP
NetServer, even for a short time. Otherwise, overheating can
damage processors, boards, and mass storage devices.

Chapter 1 Installation Overview
12
Figure 1-6. Replace All Covers

Chapter 1 Installation Overview
13
1. If the system board is in the raised position, lift the handles of its retaining
latches to vertical, and push the system board down to seat it firmly in its
slot. Lower the retaining latches simultaneously to secure the board.
NOTE Lower both retaining latches at the same time to avoid
jamming the system board.
2. If a side cover was removed, insert the channel on its lower edge onto the
lip at the bottom of the chassis. Press the top of the side cover against the
chassis to snap it into place.
3. To replace the top cover, see the illustration in Figure 1-6, Steps A, B, and
C, and do the following:
A. Align both of its rear corners against the similar metal on the rear of
the HP NetServer.
B. Lower the front of the top cover, and pull it forward slightly to catch
on the rear of the HP NetServer and to clear the front edge of the HP
NetServer.
C. With the top cover in place, tighten both thumbscrews.
4. Align the front bezel against the front of the HP NetServer, and press it
firmly into place.
5. Lock the front bezel with the key.
6. Connect the power cord and all other cables.
Configure the HP NetServer
Run SCSISelect Utility
If you need to verify or modify SCSI host adapter settings, or if you need to
low-level format SCSI disks or verify SCSI disk media, run the SCSISelect
utility, as follows:
1. Turn on or reboot your system.
During system start-up or reset, when the message
Press <Ctrl> <A> for SCSISelect(TM) Utility
appears, press the CTRL and A keys at the same time.

Chapter 1 Installation Overview
14
2. From the Options menu, select one of the following:
◊Configure/View Host Adapter Settings: Select this option to
configure or view SCSI bus interface definitions, boot device options,
SCSI configurations, and advanced configuration options.
◊SCSI Disk Utilities: Select this option to format disks or verify disk
media.
3. Use the arrow keys to move the cursor, press ENTER to select an option,
and press ESC to exit.
Reserve Resources for ISA Non-Plug-and-Play Board
If you have installed an ISA non-plug-and play accessory board, you must reserve
system resources for it. Turn on the monitor and the HP NetServer, and start the
Setup utility by pressing the F2 key when
Press <F2> to enter SETUP
appears on the boot screen.
NOTE Pressing the F2 key when prompted should start the Setup
utility. For some ISA boards, the Setup utility will not start,
and you must remove the ISA board, use the Setup utility to
reserve system resources for the ISA board, and then replace
the ISA board.
Use the Setup utility to allocate system resources to the ISA non-plug-and-play
accessory board. Refer to the "Installing ISA Non-Plug-and-Play Boards" in
Chapter 4, "Accessories," for instructions.
Run Configuration Assistant and Installation Assistant
Turn on the monitor and the HP NetServer, and insert the HP Navigator
CD-ROM into the drive. Turn the power off, wait 10 seconds, and turn the power
on again. If the system fails to start, follow the instructions on the screen.
1. When HP Navigator starts, you may need to set the language and the time
and date. Follow the onscreen instructions. You can also change the
language of the BIOS when prompted.
2. Go to the HP Navigator Main Menu and select "Configuration and
Installation Assistant."