HP DL360 - ProLiant - Photon User manual

HP ProLiant DL360 Generation 4p Server
User Guide
February 2005 (First Edition)
Part Number 383861-001

© Copyright 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Linux is a U.S. registered trademark of Linus Torvalds.
HP ProLiant DL360 Generation 4p Server User Guide
February 2005 (First Edition)
Part Number 383861-001
Audience Assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. HP assumes you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels.

3
Contents
Server Component Identification 7
Front Panel Components......................................................................................................................7
Front Panel LEDs and Buttons.............................................................................................................8
Rear Panel Components.....................................................................................................................10
Rear Panel LEDs and Buttons............................................................................................................11
System Board Components................................................................................................................12
System Maintenance Switch...................................................................................................13
NMI Switch ............................................................................................................................14
System Board LEDs...........................................................................................................................14
System LEDs and Internal Health LED Combinations......................................................................16
Internal USB Connector.....................................................................................................................18
SCSI IDs and SATA Device Numbers ..............................................................................................18
Hot-Plug SCSI Hard Drive LEDs ......................................................................................................19
Hot-Plug SCSI Hard Drive LED Combinations.................................................................................20
Optional Battery-Backed Write Cache Enabler LEDs.......................................................................21
Battery-Backed Write Cache Enabler LED Statuses .........................................................................21
Fan Module Locations .......................................................................................................................22
Processor Zone Fan Module LED......................................................................................................23
Server Operations 25
Powering Up the Server .....................................................................................................................25
Powering Down the Server ................................................................................................................25
Extending the Server from the Rack ..................................................................................................26
Removing the Access Panel...............................................................................................................27
Installing the Access Panel ................................................................................................................28
Removing PCI Riser Board Assembly...............................................................................................28
Installing PCI Riser Board Assembly ................................................................................................29
Server Setup 31
Optional Installation Services ............................................................................................................31
Rack Planning Resources...................................................................................................................32
Optimum Environment ......................................................................................................................33
Space and Airflow Requirements ...........................................................................................33
Temperature Requirements.....................................................................................................34
Power Requirements...............................................................................................................35
Electrical Grounding Requirements........................................................................................36

4 HP ProLiant DL360 Generation 4p Server User Guide
Rack Warnings...................................................................................................................................36
Identifying the Server Shipping Carton Contents ..............................................................................37
Installing Hardware Options ..............................................................................................................37
Installing the Server into the Rack .....................................................................................................38
Powering Up and Configuring the Server..........................................................................................39
Installing the Operating System.........................................................................................................40
Registering the Server........................................................................................................................41
Hardware Options Installation 43
Introduction........................................................................................................................................43
Processor Option................................................................................................................................43
Memory Options ................................................................................................................................46
DIMM Installation Guidelines................................................................................................47
Online Spare Memory Configuration .....................................................................................47
Installing DIMMs ...................................................................................................................48
Hard Drive Options............................................................................................................................49
Removing a Hard Drive Blank ...............................................................................................49
SCSI Hard Drive Guidelines ..................................................................................................49
Installing a SCSI or SATA Hard Drive ..................................................................................50
Optical Device Option .......................................................................................................................51
Battery-Backed Write Cache Enabler Option ....................................................................................53
Redundant Hot-Plug AC Power Supply Option.................................................................................55
Expansion Board Options ..................................................................................................................58
PCI Expansion Slot Definitions..............................................................................................58
Expansion Board.....................................................................................................................58
Installing an Expansion Board................................................................................................59
Installing a PCI Express Riser Board .....................................................................................60
Server Cabling 65
Cabling Overview ..............................................................................................................................65
Server Cable Routing.........................................................................................................................66
SATA Cable Routing.........................................................................................................................67
Server Software and Configuration Utilities 69
Configuration Tools...........................................................................................................................69
SmartStart Software................................................................................................................69
HP ROM-Based Setup Utility ................................................................................................71
Array Configuration Utility ....................................................................................................74
Option ROM Configuration for Arrays ..................................................................................74
HP ProLiant Essentials Rapid Deployment Pack ...................................................................75
Re-Entering the Server Serial Number and Product ID..........................................................75
Management Tools.............................................................................................................................76
Automatic Server Recovery....................................................................................................76

Contents 5
ROMPaq Utility......................................................................................................................77
System Online ROM Flash Component Utility ......................................................................77
Integrated Lights-Out Technology..........................................................................................78
Erase Utility............................................................................................................................79
Management Agents...............................................................................................................80
HP Systems Insight Manager..................................................................................................80
Redundant ROM Support .......................................................................................................81
USB Support and Functionality..............................................................................................82
Diagnostic Tools ................................................................................................................................83
Survey Utility .........................................................................................................................83
Array Diagnostic Utility .........................................................................................................84
HP Insight Diagnostics ...........................................................................................................84
Integrated Management Log...................................................................................................85
Keeping the System Current ..............................................................................................................85
Drivers ....................................................................................................................................85
Resource Paqs.........................................................................................................................86
ProLiant Support Packs ..........................................................................................................86
Operating System Version Support ........................................................................................86
Change Control and Proactive Notification............................................................................87
Care Pack................................................................................................................................87
Battery Replacement 89
Troubleshooting 91
Troubleshooting Resources................................................................................................................91
Server Diagnostic Steps .....................................................................................................................91
Important Safety Information.............................................................................................................92
Symbols on Equipment...........................................................................................................92
Warnings and Cautions...........................................................................................................94
Preparing the Server for Diagnosis ....................................................................................................96
Symptom Information........................................................................................................................97
Service Notifications..........................................................................................................................97
Loose Connections.............................................................................................................................97
Diagnostic Steps.................................................................................................................................98
Start Diagnosis Flowchart.......................................................................................................99
General Diagnosis Flowchart................................................................................................101
Power-On Problems Flowchart.............................................................................................103
POST Problems Flowchart ...................................................................................................106
OS Boot Problems Flowchart ...............................................................................................108
Server Fault Indications Flowchart.......................................................................................111
POST Error Messages and Beep Codes...........................................................................................114
Introduction to POST Error Messages..................................................................................114

6 HP ProLiant DL360 Generation 4p Server User Guide
Electrostatic Discharge 115
Preventing Electrostatic Discharge ..................................................................................................115
Grounding Methods to Prevent Electrostatic Discharge ..................................................................116
Regulatory Compliance Notices 117
Regulatory Compliance Identification Numbers..............................................................................117
Federal Communications Commission Notice.................................................................................118
FCC Rating Label.................................................................................................................118
Class A Equipment ...............................................................................................................118
Class B Equipment ...............................................................................................................119
Declaration of Conformity for Products Marked with the FCC Logo, United States Only .............119
Modifications ...................................................................................................................................120
Cables...............................................................................................................................................120
Canadian Notice (Avis Canadien)....................................................................................................120
European Union Regulatory Notice.................................................................................................121
Japanese Notice................................................................................................................................122
BSMI Notice ....................................................................................................................................122
Korean Notices.................................................................................................................................123
Laser Compliance ............................................................................................................................123
Battery Replacement Notice ............................................................................................................124
Taiwan Battery Recycling Notice ....................................................................................................125
Server Specifications 127
Environmental Specifications ..........................................................................................................127
Server Specifications........................................................................................................................127
Technical Support 129
Customer Self Repair.......................................................................................................................129
Related Documents ..........................................................................................................................129
HP Contact Information...................................................................................................................129
Acronyms and Abbreviations 131
Index 137

7
Server Component Identification
In This Section
Front Panel Components ................................................................................................................7
Front Panel LEDs and Buttons .......................................................................................................8
Rear Panel Components................................................................................................................10
Rear Panel LEDs and Buttons ......................................................................................................11
System Board Components ..........................................................................................................12
System Board LEDs .....................................................................................................................14
System LEDs and Internal Health LED Combinations ................................................................16
Internal USB Connector ...............................................................................................................18
SCSI IDs and SATA Device Numbers.........................................................................................18
Hot-Plug SCSI Hard Drive LEDs.................................................................................................19
Hot-Plug SCSI Hard Drive LED Combinations...........................................................................20
Optional Battery-Backed Write Cache Enabler LEDs .................................................................21
Battery-Backed Write Cache Enabler LED Statuses....................................................................21
Fan Module Locations..................................................................................................................22
Processor Zone Fan Module LED ................................................................................................23
Front Panel Components

8 HP ProLiant DL360 Generation 4p Server User Guide
Item Description
1 Diskette drive bay
2 Optical device bay
3 Front USB port
4 Hard drive bay 0
5 Hard drive bay 1
Front Panel LEDs and Buttons
Item Description Status
1 Power On/Standby button
and system power LED Green = System is on.
Amber = System is shut down, but power is still applied.
Off = Power cord is not attached, power supply failure has
occurred, no power supplies are installed, facility power is not
available, or the DC-to-DC converter is not installed.
2 UID button/LED Blue = Identification is activated.
Flashing blue = System is being remotely managed.
Off = Identification is deactivated.

Server Component Identification 9
Item Description Status
3 Internal health LED Green = System health is normal.
Amber = System is degraded. To identify the component in a
degraded state, refer to system board LEDs (on page 14).
Red = System critical. To identify the component in a critical
state, refer to system board LEDs (on page 14).
Off = System health is normal (when in standby mode).
4 External health LED
(power supply) Green = Power supply health is normal.
Amber = Power redundancy failure occurred.
Off = Power redundancy failure has occurred. When the server
is in standby mode, power supply health is normal.
5 NIC 1 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, view the LEDs on the RJ-45 connector for status
by referring to the rear panel LEDs ("Rear Panel LEDs and
Buttons" on page 11).
6 NIC 2 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, the front panel LED is not active. View the LEDs
on the RJ-45 connector for status by referring to the rear panel
LEDs ("Rear Panel LEDs and Buttons" on page 11).

10 HP ProLiant DL360 Generation 4p Server User Guide
Rear Panel Components
Item Description
1 PCI-X expansion slot 1, 64-bit/133-MHz 3.3V (optional
PCI Express slot 1, x8)
2 PCI-X expansion slot 2, 64-bit/133-MHz 3.3V (optional
PCI Express slot 2, x8)
3 Power supply bay 2
4 Power supply bay 1 (populated)
5 Rear USB connector
6 10/100/1000 NIC 2
7 10/100/1000 NIC 1
8 iLO management port
9 Mouse connector
10 Keyboard connector
11 Video connector
12 Serial connector

Server Component Identification 11
Rear Panel LEDs and Buttons
Item Description Status
1 iLO activity Green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.
2 iLO link Green = Link exists.
Off = No link exists.
3 10/100/1000
NIC 2 activity
Green = Link exists.
Flashing green = Activity exists.
Off = No link exists.
4 10/100/1000
NIC 2 link
Green = Link exists.
Off = No link exists.
5 10/100/1000
NIC 1 link
Green = Link exists.
Off = No link exists.
6 10/100/1000
NIC 1 activity
Green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.

12 HP ProLiant DL360 Generation 4p Server User Guide
Item Description Status
7 UID button/LED Blue = Identification is activated.
Flashing blue = System is being managed
remotely.
Off = Identification is deactivated.
System Board Components
Item Description Item Description
1 DIMM slots (1-6) 9 Power supply connector
2 NMI switch 10 Power supply signal connector
3 System maintenance
switch (SW2) 11 Smart Array 6i memory module connector*
4 Processor 1 socket 12 Remote management
connector
5 Processor 2 socket 13 SATA connectors (SATA
model only)
6 Processor zone fan
module connector 14 PCI riser board assembly connector (for slot 2 riser
board)

Server Component Identification 13
Item Description Item Description
7 SCSI backplane
connector* 15 PCI riser board assembly connector (for slot 1 riser
board)
8 Optical device connector 16 System battery
* For SCSI models only
System Maintenance Switch
Position Default Function
S1 Off Off = iLO security is enabled.
On = iLO security is disabled.
S2 Off Off = System configuration can be
changed.
On = System configuration is
locked.
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is
enabled.
On = Power-on password is
disabled.
S6 Off Off = No function
On = ROM treats the system
configuration as invalid.
S7, S8 Off, Off Debug LEDs

14 HP ProLiant DL360 Generation 4p Server User Guide
NMI Switch
The NMI switch allows administrators to perform a memory dump before
performing a hard reset. Crash dump analysis is an essential part of eliminating
reliability problems, such as hangs or crashes in operating systems, device
drivers, and applications. Many crashes freeze a system, requiring you to do a
hard reset. Resetting the system erases any information that would support root
cause analysis.
Systems running Microsoft® Windows® operating systems experience a blue
screen trap when the operating system crashes. When this happens, Microsoft®
recommends that system administrators perform an NMI event by pressing a
dump switch. The NMI event enables a hung system to become responsive again.
System Board LEDs
Item LED Description Status
1 DIMM 6C failure Amber = DIMM has failed.
Off = DIMM is operating normally.
2 DIMM 5C failure Amber = DIMM has failed.
Off = DIMM is operating normally.

Server Component Identification 15
Item LED Description Status
3 DIMM 4B failure Amber = DIMM has failed.
Off = DIMM is operating normally.
4 DIMM 3B failure Amber = DIMM has failed.
Off = DIMM is operating normally
5 DIMM 2A failure Amber = DIMM has failed.
Off = DIMM is operating normally.
6 DIMM 1A failure Amber = DIMM has failed.
Off = DIMM is operating normally
7 Overtemperature Amber = System has reached cautionary or
critical temperature level.
Off = Temperature is OK.
8 Processor 1 failure .Amber = Processor has failed.
Off = Processor is operating normally.
9 PPM 1 failure Amber = PPM has failed.
Off = PPM is operating normally.
10 PPM 2 failure Amber = PPM has failed.
Off = PPM is operating normally
11 Processor 2 failure Amber = Processor has failed.
Off = Processor is operating normally.
12 Power supply signal
connector interlock
failure
Amber = Power supply signal cable is not
connected.
Off = Power supply signal cable is
connected.
13 Standby power
good
Green = Auxiliary power is applied.
Off = Auxiliary power is not applied.
14 Power supply fan
module failure
Amber = One fan in this module has failed.
Red = Multiple fans in this module have
failed.
Off = All fans in this module are operating
normally.

16 HP ProLiant DL360 Generation 4p Server User Guide
Item LED Description Status
15 System diagnostic Refer to the HP Remote Lights-Out Edition II
User Guide on the Documentation CD.
16 Online spare
memory
Amber = Failover has occurred. Online spare
memory is in use.
Green = Online spare memory is enabled,
but not in use.
Off = Online spare memory is disabled.
17 Riser interlock Amber = PCI riser assembly is not seated.
Off = PCI riser assembly is seated.
System LEDs and Internal Health LED Combinations
When the internal health LED on the front panel illuminates either amber or red,
the server is experiencing a health event. Combinations of illuminated system
LEDs and the internal health LED indicate system status.
The front panel health LEDs indicate only the current hardware status. In some
situations, HP SIM may report server status differently than the health LEDs
because the software tracks more system attributes.
System LED and
Color
Internal Health
LED Color
Status
Processor failure,
socket X(Amber) Red One or more of the following conditions may exist:
•
•
•
•
•
Processor in socket Xhas failed.
Processor in socket Xfailed over to the offline spare.
Processor Xis not installed in the socket.
Processor Xis unsupported.
ROM detects a failed processor during POST.
Amber Processor in socket Xis in a pre-failure condition.
Processor failure,
both sockets (Amber)
Red Processor types are mismatched.
PPM failure (Amber) Red PPM has failed.

Server Component Identification 17
System LED and
Color
Internal Health
LED Color
Status
DIMM failure, slot X
(Amber) Red •
•
DIMM in slot Xhas failed.
DIMM in slot Xis an unsupported type, and no valid
memory exists in another bank.
Amber •
•
•
DIMM in slot Xhas reached single-bit correctable
error threshold.
DIMM in slot Xis in a pre-failure condition.
DIMM in slot Xis an unsupported type, but valid
memory exists in another bank.
DIMM failure, all slots
in one bank (Amber) Red No valid or usable memory is installed in the system.
Overtemperature
(Amber) Amber The Health Driver has detected a cautionary temperature level.
Red The server has detected a hardware critical temperature
level.
Riser interlock
(Amber) Red The PCI riser board assembly is not seated.
Online spare memory
(Amber) Amber Bank Xfailed over to the online spare memory bank.
Power converter
module interlock
(Amber)
Red The power converter module is not seated.
Fan module (Amber) Amber A redundant fan has failed.
Fan module (Red) Red The minimum fan requirements are not being met in one
or more of the fan modules. One or more fans have failed
or are missing.
Power supply signal
interlock (Amber)
Red The power supply signal cable is not connected to the
system board.

18 HP ProLiant DL360 Generation 4p Server User Guide
Internal USB Connector
The front internal USB connector is located in the processor zone fan module.
For more information, refer to "Internal USB Functionality (on page 83)."
SCSI IDs and SATA Device Numbers

Server Component Identification 19
Hot-Plug SCSI Hard Drive LEDs
Item LED Description Status
1 Activity status On = Drive activity
Flashing = High activity on the drive or drive
is being configured as part of an array.
Off = No drive activity
2 Online status On = Drive is part of an array and is
currently working.
Flashing = Drive is actively online.
Off = Drive is offline.
3 Fault status On = Drive failure
Flashing = Fault-process activity
Off = No fault-process activity

20 HP ProLiant DL360 Generation 4p Server User Guide
Hot-Plug SCSI Hard Drive LED Combinations
Activity
LED (1) Online LED (2) Fault LED (3) Interpretation
On, off, or
flashing On or off Flashing A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On, off, or
flashing
On Off The drive is online and is configured as part of an array.
If the array is configured for fault tolerance and all other drives in the
array are online, and a predictive failure alert is received or a drive
capacity upgrade is in progress, you may replace the drive online.
On or
flashing
Flashing Off Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding or undergoing capacity expansion.
On Off Off
Do not remove the drive.
The drive is being accessed, but (1) it is not configured as part of an
array; (2) it is a replacement drive and rebuild has not yet started; or
(3) it is spinning up during the POST sequence.
Flashing Flashing Flashing
Do not remove the drive. Removing a drive may cause data loss
in non-fault-tolerant configurations.
Either (1) the drive is part of an array being selected by an array
configuration utility; (2) Drive Identification has been selected in
HP SIM; or (3) drive firmware is being updated.
Off Off On The drive has failed and has been placed offline.
You may replace the drive.
Off Off Off Either (1) the drive is not configured as part of an array; (2) the drive
is configured as part of an array, but it is a replacement drive that is
not being accessed or being rebuilt yet; or (3) the drive is configured
as an online spare.
If the drive is connected to an array controller, you may replace the
drive online.