HP ProLiant DL560 Gen8 User manual

HP ProLiant DL560 Gen8 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 696744-003
February 2014
Edition: 3

© Copyright 2012, 2014 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Contents 3
Contents
Component identification............................................................................................................... 6
Front panel components................................................................................................................................6
Front panel LEDs and buttons.........................................................................................................................6
Systems Insight Display LEDs .........................................................................................................................7
Systems Insight Display LED combinations.......................................................................................................8
Rear panel components ................................................................................................................................9
Rear panel LEDs and buttons .......................................................................................................................10
Non-hot-plug PCIe riser board slot definitions................................................................................................10
System board components ..........................................................................................................................11
System maintenance switch ...............................................................................................................12
NMI functionality .............................................................................................................................13
DIMM slot locations..........................................................................................................................14
Hot-plug drive bay numbering .....................................................................................................................14
Hot-plug drive LED definitions ......................................................................................................................14
PCIe riser cage LED....................................................................................................................................15
FBWC module LEDs (P222, P420, P421) .....................................................................................................16
Hot-plug fans .............................................................................................................................................16
Operations................................................................................................................................. 18
Power up the server....................................................................................................................................18
Power down the server ...............................................................................................................................18
Extend the server from the rack....................................................................................................................18
Access the Systems Insight Display...............................................................................................................19
Remove the access panel ............................................................................................................................20
Install the access panel ...............................................................................................................................20
Access the product rear panel .....................................................................................................................21
Opening the cable management arm .................................................................................................21
Remove the primary PCIe riser cage.............................................................................................................21
Install the primary PCIe riser cage................................................................................................................22
Remove the air baffle..................................................................................................................................23
Install the air baffle.....................................................................................................................................24
Setup......................................................................................................................................... 26
Optional installation services.......................................................................................................................26
Optimum environment.................................................................................................................................26
Space and airflow requirements ........................................................................................................26
Temperature requirements .................................................................................................................27
Power requirements..........................................................................................................................28
Electrical grounding requirements ......................................................................................................28
Connecting a DC power cable to a DC power source..........................................................................28
Rack warnings ...........................................................................................................................................29
Identifying the contents of the server shipping carton......................................................................................30
Installing hardware options .........................................................................................................................30
Installing the server into the rack..................................................................................................................30
Installing the operating system .....................................................................................................................32
Powering on and selecting boot options .......................................................................................................32
Registering the server..................................................................................................................................33

Contents 4
Hardware options installation....................................................................................................... 34
Introduction ...............................................................................................................................................34
Processor option.........................................................................................................................................34
Memory options.........................................................................................................................................38
HP SmartMemory .............................................................................................................................40
Memory subsystem architecture .........................................................................................................40
Single-, dual-, and quad-rank DIMMs .................................................................................................41
DIMM identification..........................................................................................................................41
Memory configurations .....................................................................................................................42
General DIMM slot population guidelines...........................................................................................43
Installing a DIMM.............................................................................................................................44
Hot-plug hard drive options.........................................................................................................................45
Removing a hot-plug SAS or SATA hard drive .....................................................................................45
Installing a hot-plug SAS or SATA hard drive ......................................................................................46
Controller options.......................................................................................................................................47
Installing the flash-backed write cache module ....................................................................................48
Installing the flash-backed write cache capacitor pack .........................................................................49
Redundant hot-plug power supply option ......................................................................................................52
FlexibleLOM option ....................................................................................................................................54
Expansion board options ............................................................................................................................55
Removing the expansion slot blanks ...................................................................................................55
Installing a half-length expansion board .............................................................................................56
Installing a full-length expansion board...............................................................................................57
Secondary PCIe riser cage option................................................................................................................58
2U rack bezel option..................................................................................................................................60
HP Trusted Platform Module option ..............................................................................................................61
Installing the Trusted Platform Module board.......................................................................................62
Retaining the recovery key/password.................................................................................................63
Enabling the Trusted Platform Module.................................................................................................63
Cabling ..................................................................................................................................... 65
SAS drive cabling ......................................................................................................................................65
FBWC cabling...........................................................................................................................................66
150W PCIe power cable option..................................................................................................................66
Software and configuration utilities ............................................................................................... 68
Server mode..............................................................................................................................................68
HP product QuickSpecs ..............................................................................................................................68
HP iLO Management ..................................................................................................................................68
HP iLO ............................................................................................................................................68
Intelligent Provisioning ......................................................................................................................70
HP Insight Remote Support software ...................................................................................................72
HP Insight Online .............................................................................................................................72
Scripting Toolkit for Windows and Linux.............................................................................................73
HP Service Pack for ProLiant........................................................................................................................73
HP Smart Update Manager...............................................................................................................73
HP ROM-Based Setup Utility ........................................................................................................................74
Using RBSU .....................................................................................................................................74
Auto-configuration process ................................................................................................................74
Boot options ....................................................................................................................................75
Configuring AMP modes...................................................................................................................75
Re-entering the server serial number and product ID.............................................................................75
Utilities and features ...................................................................................................................................76
HP Smart Storage Administrator.........................................................................................................76

Contents 5
Option ROM Configuration for Arrays................................................................................................76
ROMPaq utility.................................................................................................................................77
Automatic Server Recovery................................................................................................................77
USB support ....................................................................................................................................77
Redundant ROM support...................................................................................................................78
Keeping the system current..........................................................................................................................78
Drivers ............................................................................................................................................78
Software and firmware .....................................................................................................................78
Version control.................................................................................................................................79
HP operating systems and virtualization software support for ProLiant servers.........................................79
HP Technology Service Portfolio.........................................................................................................79
Change control and proactive notification ..........................................................................................80
Troubleshooting.......................................................................................................................... 81
Troubleshooting resources...........................................................................................................................81
Battery replacement .................................................................................................................... 82
Regulatory information ................................................................................................................ 84
Safety and regulatory compliance................................................................................................................84
Turkey RoHS material content declaration.....................................................................................................84
Ukraine RoHS material content declaration ...................................................................................................84
Warranty information.................................................................................................................................84
Electrostatic discharge................................................................................................................. 85
Preventing electrostatic discharge ................................................................................................................85
Grounding methods to prevent electrostatic discharge....................................................................................85
Specifications............................................................................................................................. 86
Environmental specifications........................................................................................................................86
Mechanical specifications ...........................................................................................................................86
Power supply specifications.........................................................................................................................86
HP 1200 W CS HE Power Supply (94%) specifications .......................................................................86
Support and other resources ........................................................................................................ 88
Before you contact HP ................................................................................................................................88
HP contact information................................................................................................................................88
Customer Self Repair ..................................................................................................................................88
Acronyms and abbreviations........................................................................................................ 96
Documentation feedback ............................................................................................................. 99
Index....................................................................................................................................... 100

Component identification 6
Component identification
Front panel components
Item Description
1 Video connector
2 Serial pull tab
3 USB connector
4 Fan module
5 Hot-plug hard drive
6 Systems Insight Display
Front panel LEDs and buttons

Component identification 7
Item Description Status
1 NIC status LED Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
2 Health LED Solid green = Normal
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical
Fast-flashing red (4 Hz/cycles per sec) = Power fault*
3 Power On/Standby button
and system power LED Solid green = System on Flashing green (1 Hz/cycle per sec) = Performing power on sequence
Solid amber = System in standby
Off = No power present**
4 UID button/LED Solid blue = Activated
Flashing blue (1 Hz/cycle per sec) = Remote management or
firmware upgrade in progress
Off = Deactivated
* To identify components in a degraded or critical state, see the Systems Insight Display LEDs, check iLO/BIOS logs, and
reference the server troubleshooting guide.
** Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with
the access panel installed.
Item Description Status
1 Over temp Off = Normal
Solid amber = High system temperature
detected

Component identification 8
Item Description Status
2 NIC link/activity Off = No link to network. If the power is off,
view the rear panel RJ-45 LEDs for status
("Rear panel LEDs and buttons" on page
10).
Flashing green = Network link and activity
Solid green = Network link
3 AMP status Off = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
Flashing amber = Invalid configuration
4 Power cap Off = System is in standby, or no cap is set.
Solid green = Power cap applied
— All other LEDs Off = Normal
Amber = Failure
For more information on the activation of
these LEDs, see "Systems Insight Display
LED combinations (on page 8)."
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED
indicate system status.
Systems Insight Display
LED and color
Health LED System power
LED
Status
Processor (amber) Red Amber One or more of the following conditions may
exist:
•
Processor in socket X has failed.
•
Processor X is not installed in the socket.
•
Processor X is unsupported.
•
ROM detects a failed processor during
POST.
Processor (amber) Amber Green Processor in socket Xis in a pre-failure
condition.
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot Xis in a pre-failure condition.
Over temp (amber) Amber Green The Health Driver has detected a cautionary
temperature level.
Over temp (amber) Red Amber The server has detected a hardware critical
temperature level.
Fan (amber) Amber Green One fan has failed or has been removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.
Power supply (amber) Red Amber One or more of the following conditions may
exist:
•
Only one power supply is installed and

Component identification 9
Systems Insight Display
LED and color
Health LED System power
LED
Status
that power supply is in standby.
•
Power supply fault
•
System board fault
Power supply (amber) Amber Green One or more of the following conditions may
exist:
•
Redundant power supply is installed and
only one power supply is functional.
•
AC power cord is not plugged into
redundant power supply.
•
Redundant power supply fault
•
Power supply mismatch at POST or
power supply mismatch through hot-plug
addition
Power cap (off) — Amber Standby
Power cap (green) — Flashing green Waiting for power
Power cap (green) — Green Power is available.
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.
Rear panel components
Item Description
1 PCIe slots 1–3 (top to bottom)
2 PCIe slots 4–6 (top to bottom)
3 Power supply 1 (PS1)
4 Power supply 1 power connector
5 Power supply 2 power connector
6 Power supply 2 (PS2)
7
USB connectors (4)
8 Video connector

Component identification 10
9 iLO connector
10 Serial connector
11 FlexibleLOM ports (Shown: 4x1Gb/Optional: 2x10Gb); port 1 on right side
Rear panel LEDs and buttons
Item Description Status
1 Power supply 1
LED
Off = System is off or power supply has failed.
Solid green = Normal
2 Power supply 2
LED
Off = System is off or power supply has failed.
Solid green = Normal
3 UID LED/button Off = Deactivated
Solid blue = Activated
Flashing blue = System being managed remotely
4 NIC activity LED Off = No network activity
Solid green = Link to network
Flashing green = Network activity
5 NIC link LED Off = No network link
Green = Network link
Non-hot-plug PCIe riser board slot definitions
•Primary riser cage connector, connected to processor 1 or the southbridge
Slot PCIe 3-slot riser cage* PCIe 2-slot x16 riser cage
1 - FL/FH PCIe2 or PCIe3** x16 (16,8,4,2,1) —
2 - HL/FH PCIe2 or PCIe3** x8 (8,4,2,1) —
3 - HL/FH PCIe2 x8 (4,2,1)† —
•Secondary riser cage connector, connected to processor 2 (Processor 2 must be installed)
Slot PCIe 3-slot riser cage* PCIe 2-slot x16 riser cage
4 - FL/FH PCIe2 or PCIe3** x16 (16,8,4,2,1) PCIe2 or PCIe3** x16 (16,8,4,2,1)
5 - HL/FH PCIe2 or PCIe3** x8 (8,4,2,1) PCIe2 or PCIe3** x16 (16,8,4,2,1)

Component identification 11
Slot PCIe 3-slot riser cage* PCIe 2-slot x16 riser cage
6 - HL/FH PCIe2 or PCIe3** x8 (8,4,2,1) —
*Depending on the server model, the server might ship with one or two riser cages installed.
**These slots can run 8 GT/s signaling rate in either PCIe2 or PCIe3 mode, depending on the capability of the installed
processor.
†PCIe slot 3 is connected to the southbridge and runs at the Gen2 signaling rate.
Notes:
"Primary" denotes the riser cage is installed in the primary riser connector.
"Secondary" denotes the riser cage is installed in the secondary riser connector.
Installing the riser cages listed in the table above in either the primary or secondary riser connectors determines the form
factor of the PCIe cards supported by those riser cages.
FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile.
The PCIe 2-slot x16 riser cage supports a maximum power of 150 W with an HP power cable. This cable must be used
for PCIe card wattages greater than 75 W.
System board components
Item Description
1 Processor 3 DIMM slots (7-12)
2 Front power switch
3 Processor 3 socket

Component identification 12
Item Description
4 Drive cage power connector 2
5
Processor 3 DIMM slots (1-6)
6 Systems Insight Display connector
7 Sideband signal connector
8 Processor 4 DIMM slots (7-12)
9 Processor 4 socket
10
Discovery services connector
11 Drive cage power connector 1
12 Front video connector
13 Processor 4 DIMM slots (1-6)
14 Processor 2 DIMM slots (1-6)
15
Power supply backplane connector
16 USB connector 1
17 System battery
18 MicroSD card slot
19 Internal USB connector
20 Secondary (processor 2) PCIe riser connector
21 TPM connector
22
Processor 2 socket
23 Processor 2 DIMM slots (7-12)
24 Processor 1 DIMM slots (1-6)
25 System maintenance switch
26 Primary (processor 1) PCIe riser connector
27 FlexibleLOM slot
28 SAS connector 1
29 USB connector 2
30
SAS connector 2
31 Cache module connector
32 Processor 1 DIMM slots (7-12)
33 Processor 1 socket
System maintenance switch
Position Default Function
S1 Off Off = iLO security is enabled.
On = iLO security is disabled.
S2 Off Off = System configuration can be
changed.
On = System configuration is locked.
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.

Component identification 13
Position Default Function
S6 Off Off = No function
On = ROM reads system configuration
as invalid.
S7 — Reserved
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12
— Reserved
To access the redundant ROM, set S1, S5, and S6 to on.
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO
Virtual NMI feature.
For more information, see the HP website (http://www.hp.com/support/NMI).

Component identification 14
DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
Hot-plug drive bay numbering
Hot-plug drive LED definitions

Component identification 15
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.
2 Activity ring Rotating green Drive activity
Off No drive activity
3 Do not remove Solid white Do not remove the drive. Removing the drive causes one or more of
the logical drives to fail.
Off Removing the drive does not cause a logical drive to fail.
4 Drive status Solid green The drive is a member of one or more logical drives.
Flashing green The
drive is rebuilding or performing a RAID migration, strip size
migration, capacity expansion, or logical drive extension, or is
erasing.
Flashing
amber/green
The drive is a member of one or more logical drives and predicts
the drive will fail.
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller.
PCIe riser cage LED
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.
Status
On = AC power is connected.
Off = AC power is disconnected.

Component identification 16
FBWC module LEDs (P222, P420, P421)
The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the
reverse side of the cache module to facilitate status viewing.
1 - Amber 2 - Green 3 - Green Interpretation
Off Off Off The cache module is not powered.
Off Flashing 0.5 Hz Flashing 0.5 Hz The cache microcontroller is executing from within its
boot loader and receiving new flash code from the host
controller.
Off Flashing 1 Hz Flashing 1 Hz The cache module is powering up, and the capacitor
pack is charging.
Off Off Flashing 1 Hz The cache module is idle, and the capacitor pack is
charging.
Off Off On The cache module is idle, and the capacitor pack is
charged.
Off On On The cache module is idle, the capacitor pack is charged,
and the cache contains data that has not yet been
written to the drives.
Off Flashing 1 Hz Off A backup is in progress.
Off
On Off The current backup is complete with no errors.
Flashing 1 Hz Flashing 1 Hz Off The current backup failed, and data has been lost.
Flashing 1 Hz Flashing 1 Hz On A power error occurred during the previous or current
boot. Data may be corrupt.
Flashing 1 Hz On Off An overtemperature condition exists.
Flashing 2 Hz Flashing 2 Hz Off The capacitor pack is not attached.
Flashing 2 Hz Flashing 2 Hz On The capacitor has been charging for 10 minutes, but
has not reached sufficient charge to perform a full
backup.
On On Off The current backup is complete, but power fluctuations
occurred during the backup.
On On On The cache module microcontroller has failed.
Hot-plug fans

Component identification 17
CAUTION: To avoid damage to server components, all fan modules must be installed in fan bays
for any processor configuration.
For all processor configurations, the HP ProLiant DL560 Gen8 Server requires six fan modules for
redundancy. A fan failure causes a loss of cooling redundancy. A second fan failure or a missing fan module
causes an orderly shutdown of the server.
The server supports variable fan speeds. The fans operate at minimum speed until a temperature change
requires a fan speed increase to cool the server.
The server shuts down in the following temperature-related scenarios:
•At POST and in the OS, iLO performs an orderly shutdown if a cautionary temperature level is detected.
If the server hardware detects a critical temperature level before an orderly shutdown occurs, the server
performs an immediate shutdown.
•When the Thermal Shutdown feature is disabled in RBSU, iLO does not perform an orderly shutdown
when a cautionary temperature level is detected. Disabling this feature does not disable the server
hardware from performing an immediate shutdown when a critical temperature level is detected.
CAUTION: A thermal event can damage server components when the Thermal Shutdown feature
is disabled in RBSU.
IMPORTANT: An immediate shutdown is a hardware-controlled function and it overrides any
firmware or software actions.

Operations 18
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
•Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
•Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
•Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.
Extend the server from the rack
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
1. Pull down the quick release levers on each side of the server.

Operations 19
2. Extend the server from the rack.
3. After performing the installation or maintenance procedure, slide the server back into the rack, and then
press the server firmly into the rack to secure it in place.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
Access the Systems Insight Display
To access the HP Systems Insight Display:
1. Press and release the panel.

Operations 20
2. After the display fully ejects, rotate the display sideways to view the LEDs.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
To remove the component:
1. Power down the server (on page 18).
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Extend the server from the rack (on page 18).
4. Use a T-15 Torx screwdriver to loosen the security screw on the hood latch.
5. Lift up on the hood latch handle, and then remove the access panel.
Install the access panel
1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the
rear of the server approximately 1.25 cm (0.5 in).
2. Push down on the hood latch. The access panel slides to a closed position.