HP hpe proliant dl20 gen9 User manual

HPE ProLiant DL20 Gen9 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: 826318-001
December 2015
Edition: 1

© Copyright 2015 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not
responsible for information outside the Hewlett Packard Enterprise website.
Linux®is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft®and Windows®are trademarks of the Microsoft group of companies.
microSD is a trademark or a registered trademark of SD-3C in the United States, other countries or both.
Red Hat®is a registered trademark of Red Hat, Inc. in the United States and other countries.
VMware®is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions.

Contents 3
Contents
Component identification ..........................................................................................................................6
Front panel components...........................................................................................................................................6
Serial label pull tab information ................................................................................................................................7
Front panel LEDs and buttons..................................................................................................................................8
Front panel LED power fault codes ...............................................................................................................8
Rear panel components ...........................................................................................................................................9
Rear panel LEDs ....................................................................................................................................................10
PCIe riser board slot definitions .............................................................................................................................10
System board components.....................................................................................................................................11
DIMM slot locations .....................................................................................................................................12
System maintenance switch ........................................................................................................................13
NMI functionality..........................................................................................................................................13
Drive numbering .....................................................................................................................................................13
HPE SmartDrive LED definitions............................................................................................................................15
Fan locations ..........................................................................................................................................................16
Operations ..............................................................................................................................................17
Remove the security bezel .....................................................................................................................................17
Power up the server ...............................................................................................................................................17
Power down the server...........................................................................................................................................17
Extend the server from the rack .............................................................................................................................18
Remove the server from the rack ...........................................................................................................................19
Remove the access panel ......................................................................................................................................20
Install the access panel ..........................................................................................................................................21
Remove the PCI riser cage ....................................................................................................................................22
Install the PCI riser cage ........................................................................................................................................23
Remove the air baffle .............................................................................................................................................24
Install the air baffle .................................................................................................................................................24
Setup ......................................................................................................................................................26
Optional services....................................................................................................................................................26
Optimum environment ............................................................................................................................................26
Space and airflow requirements ..................................................................................................................26
Temperature requirements..........................................................................................................................27
Power requirements ....................................................................................................................................27
Electrical grounding requirements...............................................................................................................28
Server warnings and cautions ................................................................................................................................28
Rack warnings........................................................................................................................................................29
Identifying the contents of the server shipping carton ............................................................................................29
Installing hardware options.....................................................................................................................................30
Installing the server into the rack............................................................................................................................30
Installing the rack rail hook-and-loop strap.............................................................................................................33
Installing the operating system...............................................................................................................................34
Powering on and selecting boot options in UEFI Boot Mode .................................................................................35
Registering the server ............................................................................................................................................35
Hardware options installation..................................................................................................................36
Introduction.............................................................................................................................................................36
Security bezel option ..............................................................................................................................................36
Drive options ..........................................................................................................................................................36
Drive installation guidelines .........................................................................................................................37
Installing a non-hot-plug drive .....................................................................................................................37
Installing a hot-plug drive.............................................................................................................................38
Drive cable options.................................................................................................................................................39
2 LFF Smart Array Controller Mini-SAS cable option ..................................................................................40

Contents 4
4 SFF Smart Array Controller Mini-SAS cable option..................................................................................43
Controller options ...................................................................................................................................................46
Installing the storage controller and FBWC module options........................................................................46
Installing an HPE Smart Storage Battery ....................................................................................................48
M.2 SSD SATA cable and optical drive extension power cable option ..................................................................50
Installing one M.2 SSD and one optical drive..............................................................................................50
Installing two M.2 SSDs...............................................................................................................................57
Memory options......................................................................................................................................................63
Memory subsystem architecture..................................................................................................................64
Single-, dual-, and quad-rank DIMMs..........................................................................................................64
DIMM identification......................................................................................................................................64
Memory configurations ................................................................................................................................65
General DIMM slot population guidelines....................................................................................................66
Installing a DIMM.........................................................................................................................................66
FlexibleLOM riser cage assembly ..........................................................................................................................67
GPU riser cage assembly.......................................................................................................................................68
Two-slot PCI riser cage assembly..........................................................................................................................70
Redundant power supply option.............................................................................................................................71
HPE Trusted Platform Module option.....................................................................................................................77
Installing the Trusted Platform Module board..............................................................................................78
Retaining the recovery key/password..........................................................................................................79
Enabling the Trusted Platform Module ........................................................................................................80
Cabling....................................................................................................................................................81
Cabling overview ....................................................................................................................................................81
Storage cabling ......................................................................................................................................................81
2-bay LFF non-hot-plug drive cabling..........................................................................................................81
2-bay LFF hot-plug drive cabling.................................................................................................................82
4-bay SFF hot-plug drive cabling.................................................................................................................82
M.2 SSD cabling..........................................................................................................................................82
FBWC module cabling............................................................................................................................................85
Smart Storage Battery cabling ...............................................................................................................................86
H240 Host Bus Adapter cabling .............................................................................................................................87
Optical drive cabling ...............................................................................................................................................88
Fan cabling.............................................................................................................................................................89
Power supply cabling .............................................................................................................................................90
HPE 290 W non-hot-plug power supply cabling ..........................................................................................90
Redundant Power Supply backplane cabling..............................................................................................90
Front I/O cabling.....................................................................................................................................................91
P440 Smart Array Controller cabling......................................................................................................................91
Software and configuration utilities .........................................................................................................93
Server mode...........................................................................................................................................................93
Product QuickSpecs...............................................................................................................................................93
HPE iLO .................................................................................................................................................................93
Active Health System ..................................................................................................................................94
RESTful API support for iLO........................................................................................................................95
Integrated Management Log .......................................................................................................................95
HPE Insight Remote Support ......................................................................................................................95
Intelligent Provisioning ...........................................................................................................................................96
HPE Insight Diagnostics ..............................................................................................................................97
Erase Utility .................................................................................................................................................97
Scripting Toolkit for Windows and Linux ................................................................................................................98
Service Pack for ProLiant.......................................................................................................................................98
HP Smart Update Manager .........................................................................................................................98
HPE UEFI System Utilities .....................................................................................................................................98
Using UEFI System Utilities.........................................................................................................................99
Flexible boot control ....................................................................................................................................99
Restoring and customizing configuration settings .....................................................................................100
Secure Boot configuration .........................................................................................................................100
Embedded UEFI shell................................................................................................................................100
Embedded Diagnostics option...................................................................................................................100

Contents 5
RESTful API support for UEFI ...................................................................................................................101
Re-entering the server serial number and product ID ...............................................................................101
Utilities and features.............................................................................................................................................101
HPE Smart Storage Administrator.............................................................................................................101
Automatic Server Recovery.......................................................................................................................102
USB support ..............................................................................................................................................102
Redundant ROM support...........................................................................................................................102
Keeping the system current..................................................................................................................................103
Access to Hewlett Packard Enterprise Support Materials .........................................................................103
Updating firmware or System ROM...........................................................................................................103
Drivers .......................................................................................................................................................105
Software and firmware...............................................................................................................................105
Operating System Version Support...........................................................................................................105
Version control...........................................................................................................................................105
Operating systems and virtualization software support for ProLiant servers.............................................106
HPE Technology Service Portfolio ............................................................................................................106
Change control and proactive notification .................................................................................................106
Troubleshooting ....................................................................................................................................107
Troubleshooting resources...................................................................................................................................107
System battery replacement .................................................................................................................108
Regulatory information..........................................................................................................................110
Safety and regulatory compliance ........................................................................................................................110
Belarus Kazakhstan Russia marking....................................................................................................................110
Turkey RoHS material content declaration...........................................................................................................111
Ukraine RoHS material content declaration .........................................................................................................111
Warranty information ............................................................................................................................................111
Specifications........................................................................................................................................112
Environmental specifications................................................................................................................................112
Mechanical specifications.....................................................................................................................................112
Power supply specifications .................................................................................................................................112
Hot-plug power supply calculations......................................................................................................................113
Support and other resources ................................................................................................................114
Accessing Hewlett Packard Enterprise Support...................................................................................................114
Information to collect .................................................................................................................................114
Accessing updates ...............................................................................................................................................114
Websites...............................................................................................................................................................114
Customer Self Repair ...........................................................................................................................................115
Remote support....................................................................................................................................................122
Acronyms and abbreviations.................................................................................................................123
Documentation feedback ......................................................................................................................127
Index .....................................................................................................................................................128

Component identification 6
Component identification
Front panel components
•2-bay LFF non-hot-plug drive model
•2-bay LFF hot-plug drive model

Component identification 7
•4-bay SFF hot-plug drive model
Item
Description
1
Optical drive (optional)
2
Serial label pull tab ("Serial label pull tab information" on page 7)
3
USB 2.0 connectors
4
Drive bays
Serial label pull tab information
The horizontally-oriented node serial number and iLO label pull tab is located on the rear node panel. The
following server labels are attached to this pull tab:
•Top—Server serial number label
•Bottom—Default iLO account information label and customer asset tag label

Component identification 8
Front panel LEDs and buttons
Item
Description
Status
1
NIC status LED*
Solid green = Link to network
Flashing green (1 flash per second) = Network active
Off = No network activity
2
Health LED*
Solid green = Normal
Flashing green (1 flash per second) = iLO is rebooting
Flashing amber = System degraded**
Flashing red (1 flash per second) = System critical**
3
UID button/LED*
Solid blue = Activated
Flashing blue:
•
1 flash per second = Remote management or firmware upgrade in
progress
•
4 flashes per second = iLO manual reboot sequence initiated
•
8 flashes per second = iLO manual reboot sequence in progress
Off = Deactivated
4
Power On/Standby
button and system
power LED*
Solid green = System on
Flashing green (1 flash per second) = Performing power on sequence
Solid amber = System in standby
Off = No power present†
* When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information,
see "Front panel LED power fault codes (on page 8)."
** If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system
health status.
† Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the front I/O cable is disconnected.
Front panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are affected. Not all
power faults are used by all servers.
Subsystem Front panel LED
behavior
System board
1 flash

Component identification 9
Subsystem Front panel LED
behavior
Processor
2 flashes
Memory
3 flashes
Riser board PCIe slots
4 flashes
FlexibleLOM
5 flashes
Removable HPE Flexible Smart Array
controller/Smart SAS HBA controller
6 flashes
System board PCIe slots
7 flashes
Power backplane or storage backplane
8 flashes
Power supply
9 flashes
For more information, see "Front panel LEDs and buttons (on page 8)."
Rear panel components
Item
Description
1
Slot 1 PCIe/FlexibleLOM
2
Slot 2 PCIe
3
Non-hot-plug power supply
4
Hot-plug power supply 2
5
Hot-plug power supply 1
6
NIC connector 2
7
Video connector
8
NIC connector 1/iLO management connector
9
USB 3.0 connectors (2)

Component identification 10
Rear panel LEDs
Item
Description
Status
1
NIC link LED
Green = Network link
Off = No network link
2
NIC activity LED
Solid green = Link to network
Flashing green = Network active
Off = No network activity
3
UID LED
Solid blue = Activated
Flashing blue:
•
1 flash per second = Remote management
or firmware upgrade in progress
•
4 flashes per second = iLO manual reboot
sequence initiated
•
8 flashes per second = iLO manual reboot
sequence in progress
Off = Deactivated
4
Power supply LED
Solid green = Normal
Off = One or more of the following conditions
exists:
•
Power is unavailable
•
Power supply failed
•
Power supply is in standby mode
•
Power supply error
PCIe riser board slot definitions
•FlexibleLOM riser board
Slot
number
Form
factor
Slot
description
FlexibleLOM
slot
FlexibleLOM
PCIe x8
Slot 2
PCIe 3
PCIe3 x8
(8,4,2,1)

Component identification 11
•Two-slot riser board
Slot
number
Form
factor
Slot
description
1
Low-profile
PCIe3 x8
(8,4,2,1)
2
Full-height,
half-length
PCIe3 x8
(8,4,2,1)
•GPU riser board
Slot
number
Form
factor
Slot
description
—
—
—
2
Full-height,
half-length
PCIe3 x16
(16,8,4,1)
System board components
Item
Description
1
PCIe riser connector*

Component identification 12
Item
Description
2
Trusted module connector
3
microSD slot
4
Processor
5
Fan connector 2
6
Fan connector 1
7
System battery
8
Front I/O connector
9
14-pin power connector
10
4-pin power connector
11
8-pin power connector
12
Power supply sideband signal connector
13
Smart Storage Battery connector
14
SATA connector for M.2 SSD/optical drive
15
Storage backup power connector
16
Mini-SAS connector
17
SATA connector for M.2 SSD
18
Fan connector 3
19
Internal USB 3.0 connector
20
System maintenance switch
21
NMI header
For more information on the riser board slots supported by the onboard PCI riser connectors, see "PCIe
riser board slot definitions (on page 10)."
DIMM slot locations
The arrow points to the front of the server.

Component identification 13
System maintenance switch
Position
Default
Function
S1
Off
Off = iLO 4 security is enabled.
On = iLO 4 security is disabled.
S2
Off
Off = System configuration can be
changed.
On = System configuration is locked.
S3
Off
Reserved
S4
Off
Reserved
S5
Off
Off = Power-on password is enabled.
On = Power-on password is disabled.
S6
Off
Off = No function
On = ROM reads system
configuration as invalid.
S7
Off
Off = Set default boot mode to UEFI.
On = Set default boot mode to legacy.
S8
—
Reserved
S9
—
Reserved
S10
—
Reserved
S11
—
Reserved
S12
—
Reserved
To access the redundant ROM, set S1, S5, and S6 to on.
When system maintenance switch S6 is set to the On position, the system is prepared to erase all system
configuration settings from both CMOS and NVRAM.
IMPORTANT:
Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the
HPE Dynamic Smart Array B140i Controller is disabled. Do not use the B140i controller when
the server is in Legacy BIOS Boot Mode.
NMI functionality
An NMI crash dump creates a crash dump log before resetting a system which is not responding.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as failures of
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to restart the system. Resetting the system erases any information
which could support problem analysis, but the NMI feature preserves that information by performing a
memory dump before a system reset.
To force the system to invoke the NMI handler and generate a crash dump log, do one of the following:
•Use the iLO Virtual NMI feature.
•Short the NMI header ("System board components" on page 11).
For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/NMI).
Drive numbering
The following images show the drive numbering for each of the supported drive configurations. For drive
box numbering information, see "Front panel components (on page 6)."

Component identification 14
•2-bay LFF non-hot-plug drive model
•2-bay LFF hot-plug drive model

Component identification 15
•4-bay SFF hot-plug drive model
HPE SmartDrive LED definitions
HPE SmartDrives are the latest Hewlett Packard Enterprise drive technology, and they are supported
beginning with ProLiant Gen8 servers and server blades. The SmartDrive is not supported on earlier
generation servers and server blades. Identify a SmartDrive by its carrier, shown in the following
illustration.
When a drive is configured as a part of an array and connected to a powered-up controller, the drive LEDs
indicate the condition of the drive.
Item
LED
Status
Definition
1
Locate
Solid blue
The drive is being identified by a host application.
Flashing blue
The drive carrier firmware is being updated or requires an
update.
2
Activity ring
Rotating green
Drive activity
Off
No drive activity
3
Do not remove
Solid white
Do not remove the drive. Removing the drive causes one or
more of the logical drives to fail.
Off
Removing the drive does not cause a logical drive to fail.
4
Drive status
Solid green
The drive is a member of one or more logical drives.

Component identification 16
Item
LED
Status
Definition
Flashing green
The drive is rebuilding or performing a RAID migration, strip size
migration, capacity expansion, or logical drive extension, or is
erasing.
Flashing
amber/green
The drive is a member of one or more logical drives and predicts
the drive will fail.
Flashing amber
The drive is not configured and predicts the drive will fail.
Solid amber
The drive has failed.
Off
The drive is not configured by a RAID controller.
The blue Locate LED is behind the release lever and is visible when illuminated.
IMPORTANT:
The Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode.
It cannot be enabled in Legacy BIOS Boot Mode. If the B140i controller is disabled, drives
connected to the system board Mini-SAS connectors operate in AHCI or Legacy mode. Unde
r
this condition:
•The drives cannot be a part of a hardware RAID or a logical drive.
•The Locate, Drive status, and Do not remove LEDs of the affected drives are disabled.
Use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities ("HPE UEFI System
Utilities" on page 98) to enable or disable the B140i controller (System Configuration →
BIOS/Platform Configuration (RBSU) →System Options →SATA Controller Options →
Embedded SATA Configuration).
Fan locations

Operations 17
Operations
Remove the security bezel
To access the front panel components, unlock and then remove the security bezel.
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to
the system.
To power down the server, use one of the following methods:
•Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.
•Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the
OS. If an application stops responding, you can use this method to force a shutdown.
•Use a virtual power button selection through iLO 4.
This method initiates a controlled remote shutdown of applications and the OS before the server
enters standby mode.

Operations 18
Before proceeding, verify the server is in standby mode by observing that the system power LED is
amber.
Extend the server from the rack
WARNING:
To reduce the risk of personal injury or equipment damage, be sure that the rack
is adequately stabilized before extending a component from the rack.
1. Power down the server (on page 17).
2. Disconnect all peripheral cables from the server.
3. Disconnect each power cord from the server.
4. In a server that uses thumbscrew rack ears, loosen the captive thumbscrews that secure the server
faceplate to the front of the rack, and then slide the server out of the rack.
5. In a server that uses quick-release latch rack ears:
a. Open the latches on both sides of the server.
b. If necessary, use a T-25 Torx screwdriver to loosen the shipping screws.

Operations 19
c. Slide the server out of the rack.
6. After performing the installation or maintenance procedure, slide the server back into the rack, and
then press the server firmly into the rack to secure it in place.
7. Do one of the following:
oIn a server that uses thumbscrew rack ears, tighten the captive thumbscrews.
oIn a server that uses quick-release latch rack ears, if necessary, tighten the shipping screws.
8. Connect each power cord to the server.
9. Connect all peripheral cables to the server.
10. Power up the server (on page 17).
Remove the server from the rack

Operations 20
WARNING:
This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
•Observe local occupational health and safety requirements and guidelines for manual
material handling.
•Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. Hewlett Packard Enterprise recommends that a
minimum of two people are required for all rack server installations. A third person may be
required to help align the server if the server is installed higher than chest level.
•Use caution when installing the server in
or removing the server from the rack; it is unstable
when not fastened to the rails.
To remove the server from a Hewlett Packard Enterprise, Compaq-branded, Telco, or a third-party rack:
1. Power down the server (on page 17).
2. Extend the server on the rack rails until the server rail-release latches engage.
3. Disconnect all peripheral cables from the server.
4. Disconnect each power cord from the server.
5. Remove the server from the rack.
For instructions on how to extend or remove the server from the rack, see the documentation that
ships with the rack rail system.
6. Place the server on a sturdy, level surface.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, take the appropriate anti-static
precautions before beginning any installation, removal, or replacement procedure. Improper
grounding can cause electrostatic discharge.
CAUTION: Do not operate the server for long periods with the access panel open or
removed. Operating the server in this manner result
s in improper airflow and improper cooling
that can lead to thermal damage.
To remove the component:
1. If installed, remove the security bezel (on page 17).
2. Power down the server (on page 17).
3. If you are performing a non-hot-plug procedure, remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
4. Do one of the following:
oExtend the server from the rack (on page 18).
oRemove the server from the rack (on page 19).
5. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
6. Open the locking latch.
The access panel slides back, releasing it from the chassis.