HP ProLiant DL388p User manual

HP ProLiant DL388p Gen8 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 667797-001
March 2012
Edition: 1

© Copyright 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation.
Bluetooth™ is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components................................................................................................................................7
Front panel LEDs and buttons.........................................................................................................................8
Access the Systems Insight Display.................................................................................................................9
Systems Insight Display LEDs .......................................................................................................................10
Systems Insight Display LED combinations.....................................................................................................11
Rear panel components ..............................................................................................................................12
Rear panel LEDs and buttons .......................................................................................................................12
Non-hot-plug PCI riser board slot definitions..................................................................................................13
System board components ..........................................................................................................................14
System maintenance switch ...............................................................................................................15
NMI functionality .............................................................................................................................16
DIMM slot locations..........................................................................................................................16
SAS and SATA device numbers ...................................................................................................................17
PCI riser cage LED......................................................................................................................................17
FBWC module LEDs (P222, P420, P421) .....................................................................................................18
Hot-plug fans .............................................................................................................................................19
Operations................................................................................................................................. 21
Power up the server....................................................................................................................................21
Power down the server ...............................................................................................................................21
Extend the server from the rack....................................................................................................................21
Remove the access panel ............................................................................................................................22
Install the access panel ...............................................................................................................................23
Access the product rear panel .....................................................................................................................23
Opening the cable management arm .................................................................................................23
Remove the hot-plug fan cage......................................................................................................................24
Remove the hot-plug fan..............................................................................................................................25
Remove the full-length expansion board........................................................................................................26
Install the PCI riser cage..............................................................................................................................27
Secure the full-length expansion board retainer .............................................................................................28
Remove the air baffle..................................................................................................................................29
Setup......................................................................................................................................... 31
Optional installation services.......................................................................................................................31
Rack planning resources .............................................................................................................................31
Optimum environment.................................................................................................................................31
Space and airflow requirements ........................................................................................................32
Temperature requirements .................................................................................................................32
Power requirements..........................................................................................................................33
Electrical grounding requirements ......................................................................................................33
Connecting a DC power cable to a DC power source..........................................................................33
Rack warnings ...........................................................................................................................................34
Identifying the contents of the server shipping carton......................................................................................35
Installing hardware options .........................................................................................................................35
Installing the server into the rack..................................................................................................................35
Installing the operating system .....................................................................................................................37

Contents 4
Powering on and selecting boot options .......................................................................................................37
Registering the server..................................................................................................................................38
Hardware options installation....................................................................................................... 39
Introduction ...............................................................................................................................................39
Processor and fan option ............................................................................................................................39
Memory options.........................................................................................................................................46
HP SmartMemory .............................................................................................................................47
Memory subsystem architecture ...................................................................................................................47
Single-, dual-, and quad-rank DIMMs ...........................................................................................................47
DIMM identification....................................................................................................................................48
Memory configurations ...............................................................................................................................49
Advanced ECC memory configuration................................................................................................49
Online Spare memory configuration...................................................................................................50
Lockstep memory configuration..........................................................................................................50
General DIMM slot population guidelines.....................................................................................................50
Advanced ECC population guidelines ................................................................................................50
Online spare population ...................................................................................................................51
Lockstep Memory population guidelines..............................................................................................51
Population order ..............................................................................................................................51
Installing a DIMM.......................................................................................................................................51
Hot-plug hard drive options.........................................................................................................................52
Installing a hot-plug SAS or SATA hard drive ......................................................................................52
Removing a hot-plug SAS or SATA hard drive .....................................................................................53
Controller options.......................................................................................................................................54
Installing the flash-backed write cache module ....................................................................................55
Installing the flash-backed write cache capacitor pack .........................................................................56
Optical drive option ...................................................................................................................................58
Redundant hot-plug power supply option ......................................................................................................60
FlexLOM option .........................................................................................................................................61
Expansion board options ............................................................................................................................63
Removing the expansion slot blanks ...................................................................................................63
Installing a full-length expansion board...............................................................................................64
Installing a half-length expansion board .............................................................................................65
Secondary PCI riser cage option..................................................................................................................66
Hard drive cage option ..............................................................................................................................68
2U rack bezel option..................................................................................................................................77
HP Trusted Platform Module option ..............................................................................................................78
Installing the Trusted Platform Module board.......................................................................................79
Retaining the recovery key/password.................................................................................................80
Enabling the Trusted Platform Module.................................................................................................80
Cabling ..................................................................................................................................... 82
SAS hard drive cabling...............................................................................................................................82
Optical drive cabling..................................................................................................................................83
FBWC cabling...........................................................................................................................................84
Chipset SATA cable option .........................................................................................................................85
150W PCIe power cable option..................................................................................................................88
Software and configuration utilities ............................................................................................... 89
Server mode..............................................................................................................................................89
Server QuickSpecs .....................................................................................................................................89
HP iLO Management Engine .......................................................................................................................89
HP iLO ............................................................................................................................................89

Contents 5
Intelligent Provisioning ......................................................................................................................91
Erase Utility .....................................................................................................................................92
Scripting Toolkit ...............................................................................................................................93
HP Service Pack for ProLiant........................................................................................................................93
HP Smart Update Manager ...............................................................................................................93
HP ROM-Based Setup Utility ........................................................................................................................94
Using RBSU .....................................................................................................................................94
Auto-configuration process ................................................................................................................94
Boot options ....................................................................................................................................95
Configuring AMP modes...................................................................................................................95
Re-entering the server serial number and product ID.............................................................................95
Utilities and features ...................................................................................................................................96
Array Configuration Utility ................................................................................................................96
Option ROM Configuration for Arrays................................................................................................97
ROMPaq utility.................................................................................................................................97
Automatic Server Recovery................................................................................................................98
USB support ....................................................................................................................................98
Redundant ROM support...................................................................................................................98
Keeping the system current..........................................................................................................................99
Drivers ............................................................................................................................................99
Software and firmware .....................................................................................................................99
Version control.................................................................................................................................99
HP Operating Systems and Virtualization Software Support for ProLiant Servers ...................................100
HP Technology Service Portfolio.......................................................................................................100
Change control and proactive notification ........................................................................................100
Troubleshooting........................................................................................................................ 101
Troubleshooting resources.........................................................................................................................101
Battery replacement .................................................................................................................. 102
Regulatory compliance notices ................................................................................................... 103
Regulatory compliance identification numbers .............................................................................................103
Federal Communications Commission notice...............................................................................................103
FCC rating label ............................................................................................................................103
FCC Notice, Class A Equipment ......................................................................................................103
FCC Notice, Class B Equipment.......................................................................................................103
Declaration of conformity for products marked with the FCC logo, United States only......................................104
Modifications...........................................................................................................................................104
Cables....................................................................................................................................................104
Canadian notice (Avis Canadien)..............................................................................................................104
European Union regulatory notice..............................................................................................................105
Disposal of waste equipment by users in private households in the European Union........................................105
Japanese notice .......................................................................................................................................106
BSMI notice.............................................................................................................................................106
Korean notice ..........................................................................................................................................106
Chinese notice.........................................................................................................................................107
Laser compliance .....................................................................................................................................107
Battery replacement notice ........................................................................................................................107
Taiwan battery recycling notice .................................................................................................................108
Power cord statement for Japan .................................................................................................................108
Electrostatic discharge............................................................................................................... 109
Preventing electrostatic discharge ..............................................................................................................109
Grounding methods to prevent electrostatic discharge..................................................................................109

Contents 6
Specifications........................................................................................................................... 110
Environmental specifications......................................................................................................................110
Mechanical specifications .........................................................................................................................110
Power supply specifications.......................................................................................................................110
HP 460 W CS HE Power Supply (92%) specifications........................................................................111
HP 460 W CS Platinum Power Supply (94%) specifications................................................................111
HP 750 W CS HE Power Supply (92%) specifications........................................................................111
HP 750 W CS Platinum Power Supply (94%) specifications................................................................112
HP 750 W 48V CS Power Supply specifications ...............................................................................112
HP 1200 W CS HE Power Supply (90%) specifications .....................................................................113
Technical support...................................................................................................................... 114
Before you contact HP ..............................................................................................................................114
HP contact information..............................................................................................................................114
Customer Self Repair ................................................................................................................................114
Acronyms and abbreviations...................................................................................................... 122
Documentation feedback ........................................................................................................... 125
Index....................................................................................................................................... 126

Component identification 7
Component identification
Front panel components
•SFF model
Item Description
1
Video connector
2 SATA optical drive bay
3 Drive bays
4 Systems Insight Display
5 USB connectors (2)
•SFF model with optional hard drive cage
Item Description
1 Video connector
2
Drive bays (box 1)
3 Drive bays (box 2)
4 Systems Insight Display
5 USB connectors (2)

Component identification 8
•LFF model
Item Description
1 Video connector
2 SATA optical drive bay
3 Drive bays
4 Systems Insight Display
5 USB connectors (2)
Front panel LEDs and buttons
Item Description Status
1 Aggregate network LED Off = No network link
Solid green = Link to network
Flashing green = Network activity
2 System health LED Solid Green = Normal
Flashing Amber = System degraded
Flashing Red = System critical
To identify components in degraded or critical state, see "Systems
Insight Display LEDs (on page 10)."

Component identification 9
Item Description Status
3 UID LED and button Off = Deactivated
Solid Blue = Activated
Flashing Blue = System being remotely managed
4 Power On/Standby button
and system power LED
Off = Power cord not attached or power supply failure
Solid Amber = System is in standby; Power On/Standby Button
service is initialized.
Flashing Green = Power On/Standby Button has been pressed;
system is waiting to power on.
Solid Green = System on
Access the Systems Insight Display
To access the HP Systems Insight Display in a server with a LFF configuration:
1. Press and release the panel.
2. After the display fully ejects, rotate the display downward to view the LEDs.

Component identification 10
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with
the access panel installed.
Item Description Status
1 Power cap Off = System is in standby, or no cap is set.
Solid green = Power cap applied
2 NIC link/activity Off = No link to network. If the power is off,
view the rear panel RJ-45 LEDs for status
("Rear panel LEDs and buttons" on page
12).
Flashing green = Network link and activity
Solid green = Network link
3 AMP status Off = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
Flashing amber = Invalid configuration
4 Over temp Off = Normal
Solid amber = High system temperature
detected
— All other LEDs Off = Normal
Amber = Failure
For more information on the activation of
these LEDs, see "Systems Insight Display
LED combinations (on page 11)."

Component identification 11
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED
indicate system status.
Systems Insight Display
LED and color
Health LED System power
LED
Status
Processor (amber) Red Amber One or more of the following conditions may
exist:
•
Processor in socket X has failed.
•
Processor X is not installed in the socket.
•
Processor X is unsupported.
•
ROM detects a failed processor during
POST.
Processor (amber) Amber Green Processor in socket Xis in a pre-failure
condition.
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot Xis in a pre-failure condition.
Over temp (amber) Amber Green The Health Driver has detected a cautionary
temperature level.
Over temp (amber) Red Amber The server has detected a hardware critical
temperature level.
PCI riser (amber)
Red Green The PCI riser cage is not seated properly.
Fan (amber) Amber Green One fan has failed or has been removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.
Power supply (amber) Red Amber One or more of the following conditions may
exist:
•
Only one power supply is installed and
that power supply is in standby.
•
Power supply fault
•
System board fault
Power supply (amber) Amber Green One or more of the following conditions may
exist:
•
Redundant power supply is installed and
only one power supply is functional.
•
AC power cord is not plugged into
redundant power supply.
•
Redundant power supply fault
•
Power supply mismatch at POST or
power supply mismatch through hot-plug
addition
Power cap (off)
— Amber Standby
Power cap (green) — Flashing green Waiting for power
Power cap (green) — Green Power is available.
IMPORTANT:
If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.

Component identification 12
Rear panel components
Item Description
1 PCIe slots 1–3 (top to bottom)
2 PCIe slots 4–6 (top to bottom)
3 Power supply 1 (PS1)
4 PS1 power connector
5 PS2 power connector
6 Power supply 2 (PS2)
7 USB connectors (4)
8 Video connector
9 iLO connector
10 Serial connector
11 FlexLOM ports (Shown: 4x1Gb/Optional: 2x10Gb); port 1 on right side
Rear panel LEDs and buttons

Component identification 13
Item Description Status
1 UID LED/button Off = Deactivated
Solid blue = Activated
Flashing blue = System being managed remotely
2 Power supply 2
LED Off = System is off or power supply has failed. Solid green = Normal
3 Power supply 1
LED
Off = System is off or power supply has failed.
Solid green = Normal
4 NIC activity LED Off = No network activity
Solid green = Link to network
Flashing green = Network activity
5 NIC link LED Off = No network link
Green = Network link
Non-hot-plug PCI riser board slot definitions
•Primary riser cage connector, connected to processor 1 or the southbridge
PCIe 3-slot riser cage* PCIe 2-slot x16 riser cage
1 - FL/FH PCIe2 or PCIe3** x16 (16,8,4,2,1) —
2 - HL/FH PCIe2 or PCIe3** x8 (8,4,2,1) —
3 - HL/FH PCIe2 x8 (4,2,1)† —
•Secondary riser cage connector, connected to processor 2 (Processor 2 must be installed)
PCIe 3-slot riser cage* PCIe 2-slot x16 riser cage
4 - FL/FH PCIe2 or PCIe3** x16 (16,8,4,2,1) PCIe2 or PCIe3** x16 (16,8,4,2,1)
5 - HL/FH PCIe2 or PCIe3** x8 (8,4,2,1) PCIe2 or PCIe3** x16 (16,8,4,2,1)
6 - HL/FH PCIe2 or PCIe3** x8 (8,4,2,1) —
*The server ships with one PCIe3 riser cage installed in the primary riser cage connector.
**These slots can run 8 GT/s signaling rate in either PCIe2 or PCIe3 mode, depending on the capability of
the installed processor.
†PCIe slot 3 is connected to the southbridge and runs at the Gen2 signaling rate.
Notes:
•"Primary" denotes the riser cage is installed in the primary riser connector.
•"Secondary" denotes the riser cage is installed in the secondary riser connector.
•Installing the riser cages listed in the table above in either the primary or secondary riser connectors
determines the form factor of the PCI cards supported by those riser cages.
•FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile.

Component identification 14
•The PCIe2 x16 riser cage supports a maximum power of 150 W with an HP power cable. This cable
must be used for PCIe card wattages greater than 75 W.
System board components
Item Description
1 Fan connector 6
2 Systems Insight Display connector
3 Fan connector 5
4 Processor 1 DIMM slots
5 Fan connector 4
6
Front I/O connector
7 Front USB connector
8 Fan connector 3
9 First drive cage, box 2 power connector
10 Fan connector 2
11
Processor 2 DIMM slots

Component identification 15
Item Description
12 Second drive cage, box 1 power connector
13
Fan connector 1
14 Discovery services connector
15 Front video connector
16 USB connector
17 Power supply backplane connector
18
SATA optical drive connector
19 NMI jumper
20 System battery
21 SD card slot
22 Secondary (processor 2) PCI riser connector
23
System maintenance switch
24 Processor 2 socket
25 TPM connector
26 Primary (processor 1) PCI riser connector
27 FlexLOM
28 SAS connector 1
29 SAS connector 2
30
Cache module connector
31 Processor 1 socket
32 RDX power connector
System maintenance switch
Position Default Function
S1 Off Off = HP iLO security is enabled.
On = HP iLO security is disabled.
S2 Off Off = System configuration can be
changed.
On = System configuration is locked.
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = No function
On = ROM reads system configuration
as invalid.
S7
— Reserved
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12
— Reserved
To access redundant ROM, set S1, S5, and S6 to on.

Component identification 16
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO
Virtual NMI feature.
For more information, see the white paper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the
letter assignments for population guidelines.

Component identification 17
SAS and SATA device numbers
•SFF device bay numbering
•Optional SFF device bay numbering
•LFF device bay numbering
PCI riser cage LED
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.

Component identification 18
Status
On = AC power is connected.
Off = AC power is disconnected.
Missing = Riser cage is not installed, or power might not be
connected.
FBWC module LEDs (P222, P420, P421)
The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the
reverse side of the cache module to facilitate status viewing.
1 - Amber 2 - Green 3 - Green Interpretation
Off
Off Off The cache module is not powered.
Off Flashing 0.5 Hz Flashing 0.5 Hz The cache microcontroller is executing from within its
boot loader and receiving new flash code from the host
controller.
Off Flashing 1 Hz Flashing 1 Hz The cache module is powering up, and the capacitor
pack is charging.

Component identification 19
1 - Amber 2 - Green 3 - Green Interpretation
Off Off Flashing 1 Hz The cache module is idle, and the capacitor pack is
charging.
Off Off On The cache module is idle, and the capacitor pack is
charged.
Off On On The cache module is idle, the capacitor pack is charged,
and the cache contains data that has not yet been
written to the drives.
Off Flashing 1 Hz Off A backup is in progress.
Off On Off The current backup is complete with no errors.
Flashing 1 Hz
Flashing 1 Hz Off The current backup failed, and data has been lost.
Flashing 1 Hz Flashing 1 Hz On A power error occurred during the previous or current
boot. Data may be corrupt.
Flashing 1 Hz On Off An overtemperature condition exists.
Flashing 2 Hz Flashing 2 Hz Off The capacitor pack is not attached.
Flashing 2 Hz Flashing 2 Hz On The capacitor has been charging for 10 minutes, but
has not reached sufficient charge to perform a full
backup.
On On Off The current backup is complete, but power fluctuations
occurred during the backup.
On
On On The cache module microcontroller has failed.
Hot-plug fans
CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 1
and 2 in a single-processor configuration.
The only two valid fan configurations are listed in the following table.
Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6
1 processor Fan blank Fan blank Fan Fan Fan Fan
2 processors Fan Fan Fan Fan Fan Fan

Component identification 20
For a single-processor configuration, four fans and two blanks are required in specific fan bays for
redundancy. A fan failure or missing fan causes a loss of redundancy. A second fan failure or missing fan
causes an orderly shutdown of the server.
Installing more than the required number of fans in a single-processor configuration is not a supported
configuration.
For a dual-processor configuration, six fans are required for redundancy. A fan failure or missing fan causes
a loss of redundancy. A second fan failure or missing fan causes an orderly shutdown of the server.
The server supports variable fan speeds. The fans operate at minimum speed until a temperature change
requires a fan speed increase to cool the server. The server shuts down during the following
temperature-related scenarios:
•At POST and in the OS, HP iLO performs an orderly shutdown if a cautionary temperature level is
detected. If the server hardware detects a critical temperature level before an orderly shutdown occurs,
the server performs an immediate shutdown.
•When the Thermal Shutdown feature is disabled in RBSU, HP iLO does not perform an orderly shutdown
when a cautionary temperature level is detected. Disabling this feature does not disable the server
hardware from performing an immediate shutdown when a critical temperature level is detected.
CAUTION: A thermal event can damage server components when the Thermal Shutdown feature
is disabled in RBSU.