HP ProLiant DL320 G6 Server User manual

HP ProLiant DL320 G6 Server
User Guide
Part Number 530514-002
March 2010 (Second Edition)

© Copyright 2009, 2010 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Intended audience
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.

Contents
Component identification............................................................................................................... 7
Front panel components................................................................................................................................7
Front panel LEDs and buttons.........................................................................................................................8
SAS and SATA device numbers .....................................................................................................................8
Rear panel components ................................................................................................................................9
Rear panel LEDs and buttons .........................................................................................................................9
PCI expansion slot definitions ......................................................................................................................10
System board components ..........................................................................................................................10
System maintenance switch ...............................................................................................................11
System board LEDs.....................................................................................................................................13
System LEDs and internal health LED combinations.........................................................................................14
Fan locations .............................................................................................................................................14
Operations................................................................................................................................. 16
Power up the server....................................................................................................................................16
Power down the server ...............................................................................................................................16
Remove the server from the rack ..................................................................................................................16
Remove the access panel ............................................................................................................................17
Remove the air baffle..................................................................................................................................17
Remove the PCI riser board assembly...........................................................................................................17
Install the PCI riser board assembly..............................................................................................................18
Setup......................................................................................................................................... 20
Optional installation services.......................................................................................................................20
Rack planning resources .............................................................................................................................20
Optimum environment.................................................................................................................................21
Space and airflow requirements ........................................................................................................21
Temperature requirements .................................................................................................................21
Power requirements ..........................................................................................................................22
Electrical grounding requirements ......................................................................................................22
Rack warnings ...........................................................................................................................................23
Identifying the server shipping carton contents...............................................................................................23
Installing hardware options .........................................................................................................................23
Installing the server into the rack ..................................................................................................................24
Installing the operating system .....................................................................................................................25
Powering up and configuring the server........................................................................................................25
Registering the server..................................................................................................................................25
Hardware options installation....................................................................................................... 26
Introduction ...............................................................................................................................................26
Memory options .........................................................................................................................................26
Memory subsystem architecture .........................................................................................................26
Single-, dual-, and quad-rank DIMMs .................................................................................................27
DIMM identification..........................................................................................................................27
Memory configurations .....................................................................................................................28
General DIMM slot population guidelines...........................................................................................29
Installing a DIMM.............................................................................................................................31

Redundant hot-plug power supply option ......................................................................................................32
Hard drive options .....................................................................................................................................32
Hard drive guidelines .......................................................................................................................32
Removing a hard drive blank ............................................................................................................33
Removing a hard drive .....................................................................................................................33
Installing a hard drive.......................................................................................................................34
Optical drive option ...................................................................................................................................35
Dedicated iLO 2 port module option ............................................................................................................37
Expansion board option..............................................................................................................................38
PCI-X riser board option..............................................................................................................................39
Storage controller option.............................................................................................................................40
Flash-backed write cache capacitor pack option............................................................................................41
Battery-backed write cache battery pack option.............................................................................................42
HP Trusted Platform Module option ..............................................................................................................44
Installing the Trusted Platform Module board .......................................................................................45
Retaining the recovery key/password.................................................................................................46
Enabling the Trusted Platform Module.................................................................................................47
Cabling ..................................................................................................................................... 48
Cabling overview.......................................................................................................................................48
Non-redundant power supply cabling...........................................................................................................48
Optional non-redundant high-efficiency power supply cabling ........................................................................48
Optional redundant power supply cabling....................................................................................................49
Optional Common Slot Power Supply cabling...............................................................................................49
SATA cabling ............................................................................................................................................50
Optional SAS controller cabling ..................................................................................................................50
BBWC battery pack or FBWC capacitor pack cabling to an optional controller................................................51
Configuration and utilities............................................................................................................ 52
Configuration tools.....................................................................................................................................52
SmartStart software ..........................................................................................................................52
HP ROM-Based Setup Utility ..............................................................................................................53
Array Configuration Utility ................................................................................................................55
Option ROM Configuration for Arrays................................................................................................55
HP ProLiant Essentials Rapid Deployment Pack ....................................................................................56
Re-entering the server serial number and product ID.............................................................................56
Management tools......................................................................................................................................56
Automatic Server Recovery................................................................................................................56
ROMPaq utility.................................................................................................................................57
Integrated Lights-Out 2 technology .....................................................................................................57
Erase Utility .....................................................................................................................................57
StorageWorks library and tape tools..................................................................................................58
HP Systems Insight Manager .............................................................................................................58
Management Agents ........................................................................................................................58
Redundant ROM support...................................................................................................................58
USB support ....................................................................................................................................59
Internal USB functionality ..................................................................................................................59
Internal SD support...........................................................................................................................59
Diagnostic tools .........................................................................................................................................59
HP Insight Diagnostics ......................................................................................................................59
HP Insight Diagnostics survey functionality ..........................................................................................60
Integrated Management Log..............................................................................................................60
Array Diagnostic Utility.....................................................................................................................60
HP Insight Remote Support software .............................................................................................................60

HP Insight Server Migration software for ProLiant...........................................................................................61
Keeping the system current..........................................................................................................................61
Drivers ............................................................................................................................................61
ProLiant Support Packs......................................................................................................................62
Operating system version support ......................................................................................................62
System Online ROM flash component utility ........................................................................................62
Change control and proactive notification ..........................................................................................62
Care Pack .......................................................................................................................................62
Troubleshooting.......................................................................................................................... 63
Troubleshooting resources ...........................................................................................................................63
Pre-diagnostic steps ....................................................................................................................................63
Important safety information ..............................................................................................................63
Symptom information........................................................................................................................65
Prepare the server for diagnosis.........................................................................................................66
Loose connections ......................................................................................................................................66
Service notifications....................................................................................................................................67
Troubleshooting flowcharts..........................................................................................................................67
Start diagnosis flowchart...................................................................................................................67
General diagnosis flowchart..............................................................................................................68
Server power-on problems flowchart ..................................................................................................70
POST problems flowchart..................................................................................................................73
OS boot problems flowchart..............................................................................................................74
Server fault indications flowchart .......................................................................................................76
POST error messages and beep codes .........................................................................................................78
Battery replacement .................................................................................................................... 79
Regulatory compliance notices ..................................................................................................... 81
Regulatory compliance identification numbers ...............................................................................................81
Federal Communications Commission notice.................................................................................................81
FCC rating label ..............................................................................................................................81
Class A equipment ...........................................................................................................................81
Class B equipment............................................................................................................................81
Declaration of conformity for products marked with the FCC logo, United States only........................................82
Modifications.............................................................................................................................................82
Cables ......................................................................................................................................................82
Canadian notice (Avis Canadien) ................................................................................................................83
European Union regulatory notice................................................................................................................83
Disposal of waste equipment by users in private households in the European Union.......................................... 83
Japanese notice .........................................................................................................................................84
BSMI notice ...............................................................................................................................................84
Korean notice ............................................................................................................................................85
Chinese notice...........................................................................................................................................85
Laser compliance .......................................................................................................................................85
Battery replacement notice ..........................................................................................................................85
Taiwan battery recycling notice ...................................................................................................................86
Power cord statement for Japan ...................................................................................................................86
Electrostatic discharge................................................................................................................. 87
Preventing electrostatic discharge ................................................................................................................87
Grounding methods to prevent electrostatic discharge....................................................................................87
Specifications............................................................................................................................. 88
Environmental specifications........................................................................................................................88

Mechanical specifications ...........................................................................................................................88
Power supply specifications.........................................................................................................................89
Technical support........................................................................................................................ 92
Before you contact HP ................................................................................................................................92
HP contact information................................................................................................................................92
Customer Self Repair ..................................................................................................................................92
Acronyms and abbreviations...................................................................................................... 100
Index....................................................................................................................................... 102

Component identification 7
Component identification
Front panel components
•LFF models
Item Description
1 Optical drive blank
2 Serial label pull tab
3 USB connectors (2)
4 Hard drive bays
•SFF models
Item Description
1 Optical drive blank
2 Serial label pull tab
3 USB connectors (2)
4 Hard drive bays

Component identification 8
Front panel LEDs and buttons
Item Description Status
1 Internal health LED Green = System health is normal.
Amber = System health is degraded. To identify the component in
a degraded state, see "System board LEDs (on page 13)."
Red = System health is critical. To identify the component in a
critical state, see "System board LEDs (on page 13)."
Off = System health is normal (when in standby mode).
2 NIC 1 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No network link exists.
If power is off, view the LEDs on the RJ-45 connector. See "Rear
panel LEDs and buttons (on page 9)."
3 NIC 2 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No network link exists.
If power is off, view the LEDs on the RJ-45 connector. See "Rear
panel LEDs and buttons (on page 9)."
4 Drive activity LED Green = Drive activity is normal.
Off = No drive activity exists.
5 Power On/Standby button
and system power LED
Green = Normal (system on)
Amber = System is in standby, but power is still applied.
Off = Power cord is not attached or the power supply has failed.
6 UID button/LED Blue = Identification is activated.
Flashing blue = System is being managed remotely.
Off = Identification is deactivated.
SAS and SATA device numbers

Component identification 9
Rear panel components
For this server model, PCI expansion slots 1-3 and 6 are reserved.
Item Description
1 Power cord connector
2 Mouse connector
3 10/100/1000 NIC 1 connector/shared iLO 2
management port
4 10/100/1000 NIC 2 connector
5 Serial connector
6 Slot 5 PCIe2 x16 (4, 2, 1)
7 Slot 4 PCIe2 x16 (16, 8, 4, 1)
8 UID button/LED
9 Dedicated iLO 2 management port (optional)
10 Video connector
11 USB connectors (2)
12 Keyboard connector
Rear panel LEDs and buttons

Component identification 10
Item Description Status
1 UID button/LED Blue = Activated
Flashing = System is being managed remotely.
Off = Deactivated
2 NIC/iLO 2 link Green or flashing green = Activity exists.
Off = No activity exists.
3 NIC/iLO 2 activity Green = Link exists.
Off = No link exists.
PCI expansion slot definitions
For this server model, PCI expansion slots 1-3 and 6 are reserved.
Slot Type Length Connector Interconnect
4 PCI Express Full x16 x16
4 Optional PCI-X Full 133 MHz/3.3 V 64 bit
5 PCI Express Half x16 x4
System board components
For this server, some system board slots and connectors are reserved.
Item Description
1 Reserved
2 SD card connector
3 PCIe riser board connectors
4 Reserved
5 Fan 6 connector (reserved)

Component identification 11
Item Description
6 Dedicated iLO 2 module connector (optional)
7 NMI jumper
8 System battery
9 TPM connector
10 DIMM slots 1-9
11 Reserved
12 System power connector
13 Fan 1 connector
14 Fan 2 connector
15 Processor socket
16 Fan 3 connector
17 Fan 4 connector
18 Fan 5 connector*
19 Power connector
20 Front USB connector
21 Hard drive backplane connector
22 USB tape drive connector
23 Redundant power supply connector
24 Front panel connector
25 Fan 7 connector
26 SATA connectors 1-4 (hard drives)
27 Hard drive backplane connector
28 System maintenance switch
29 SATA connectors 5-6 (optical drives)**
* Fan 5 is only available in CTO models of this server.
**The server supports one optical drive that can be connected to either SATA connector 5 or SATA connector 6.
System maintenance switch
Position Default Function
S1 Off Off = iLO 2 security is enabled
On = iLO 2 security is disabled
S2 Off Off = Normal operation
On = RBSU will not commit any
configuration changes*
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password enabled
On = Power-on password disabled*

Component identification 12
Position Default Function
S6 Off Off = Normal operation
On = BIOS will clear CMOS and
NVRAM*
S7 Off Reserved
S8 Off Reserved
* "On" activates the function.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to cycle the system power. Resetting the system erases any
information that could support problem analysis, but the NMI feature preserves that information by
performing a memory dump before a hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any
of the following:
•Short the NMI jumper pins
•Press the NMI switch
•Use the iLO Virtual NMI feature
For additional information, see the whitepaper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).

Component identification 13
System board LEDs
Item LED description Status
1 Fan 6 failure
(reserved)
—
2 Power supply Off = No AC power or failed power supply
Green = Power supply is on and functioning.
3 Overtemperature Amber = System has reached a cautionary or
critical temperature level.
Off = Normal
4 Fan 1 failure Amber = Fan has failed or is missing.
Off = Normal
5 Fan 2 failure Amber = Fan has failed or is missing.
Off = Normal
6 DIMM failure (1-9) Amber = DIMM has failed or is missing.
Off = Normal
7 Fan 3 failure Amber = Fan has failed or is missing.
Off = Normal
8 Fan 4 failure Amber = Fan has failed or is missing.
Off = Normal
9 Fan 5 failure* Amber = Fan has failed or is missing.
Off = Normal
10 Fan 7 failure Amber = Fan has failed or is missing.
Off = Normal
11 Processor failure Amber = Processor has failed.
Off = Normal
* Fan 5 is only available in CTO models of this server.

Component identification 14
System LEDs and internal health LED combinations
When the internal health LED on the front panel illuminates either amber or red, the server is experiencing
a health event. Combinations of illuminated system LEDs and the internal health LED indicate system
status.
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may
report server status differently than the health LEDs because the software tracks more system attributes.
System LED and
Color
Internal Health
LED Color
Status
Processor failure
(amber)
Red One or more of the following conditions may exist:
•
Processor has failed.
•
Processor is not installed in the socket.
•
Processor is unsupported.
•
ROM detects a failed processor during POST.
Amber Processor is in a pre-failure condition.
DIMM failure, slot X
(amber)
Red
•
DIMM in slot Xhas failed.
•
DIMM in slot Xis an unsupported type, and no valid
memory exists in another channel.
Amber
•
DIMM in slot Xhas reached the single-bit correctable
error threshold.
•
DIMM in slot Xis in a pre-failure condition.
•
DIMM in slot Xis an unsupported type, but valid
memory exists in another channel.
DIMM failure, all slots
in one channel
(amber)
Red No valid or usable memory is installed in the system.
Amber
•
The entire channel is not populated.
•
DIMMs do not match within the channel, but other
valid memory is available.
Overtemperature
(amber)
Amber The Health Driver has detected a cautionary temperature
level.
Red The server has detected a hardware critical temperature
level.
Fan module (amber) Red The minimum fan requirements are not being met in one or
more of the fan modules. One or more fans have failed or
are missing.
Power supply (amber) Red One or more of the following conditions may exist:
•
There is no AC power.
•
The power supply has failed.
Amber There is a power supply mismatch at POST.
Fan locations
Fan 5 is only available in CTO models of this server.

Component identification 15
Fan 6 is reserved.

Operations 16
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the
equipment, remove the power cord to remove power from the server. The front panel Power
On/Standby button does not completely shut off system power. Portions of the power supply
and some internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1. Back up the server data.
2. Shut down the operating system as directed by the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the next
step.
3. Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear
panels. In a rack environment, this feature facilitates locating a server when moving between
the front and rear of the rack.
4. Disconnect the power cords.
The system is now without power.
Remove the server from the rack
WARNING: The server is not attached to the rack mounting rails. To avoid potential damage
to the server and personal injury, always support the server with both hands when removing it
from the rack.
To remove the server from an HP, Compaq branded, telco, or third-party rack:
1. Power down the server (on page 16).
2. Disconnect all peripheral cables and power cords from the server rear panel.
3. Loosen the thumbscrews that secure the server faceplate to the front of the rack.
4. Remove the server from the rack. For more information, see the documentation that ships with the
rack mounting option.

Operations 17
5. Place the server on a sturdy, level surface.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or
removed. Operating the server in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
To remove the component:
1. Power down the server (on page 16).
2. Remove the server from the rack (on page 16).
3. Open the latch, slide the access panel to the rear of the chassis, and remove the access panel.
If the latch is locked, use a T-15 Torx screwdriver to unlock the latch.
Remove the air baffle
To remove the component:
1. Power down the server (on page 16).
2. Remove the server from the rack (on page 16).
3. Remove the access panel (on page 17).
4. Remove the air baffle.
To replace the component, reverse the removal procedure.
Remove the PCI riser board assembly

Operations 18
CAUTION: To prevent damage to the server or expansion boards, power down the server
and remove all AC power cords before removing or installing the PCI riser board assembly.
1. Power down the server (on page 16).
2. Remove the server from the rack (on page 16).
3. Remove the access panel (on page 17).
4. Disconnect all internal cables connected to existing expansion boards.
5. Remove the PCI riser board assembly:
a. Remove the T-10 screw.
b. Remove the T-15 screws.
c. Remove the riser board assembly.
Install the PCI riser board assembly
CAUTION: To prevent damage to the server or expansion boards, power down the server
and remove all AC power cords before removing or installing the PCI riser board assembly.

Operations 19
1. Install the PCI riser board assembly.
2. Connect any internal cables for expansion boards.
3. Install the access panel.
4. Install the server into the rack.

Setup 20
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you
integrate both hardware and software support into a single package. A number of service level options
are available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy-
to-buy, easy-to-use support packages that help you make the most of your server investments. Some of the
Care Pack services are:
•Hardware support
o6-Hour Call-to-Repair
o4-Hour 24x7 Same Day
o4-Hour Same Business Day
•Software support
oMicrosoft®
oLinux
oHP ProLiant Essentials (HP SIM and RDP)
oVMWare
oSolaris
•Integrated hardware and software support
oCritical Service
oProactive 24
oSupport Plus
oSupport Plus 24
•Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks.
For more information on the content of each resource, refer to the rack resource kit documentation.
If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-
density deployment at the HP website (http://www.hp.com/products/servers/platforms).