HP ProLiant ML310 Generation 5p User manual

HP ProLiant ML310 Generation 5p Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 515104-003
October 2012
Edition: 3

© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation.
Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

Contents 3
Contents
Component identification............................................................................................................... 6
Front panel components ............................................................................................................................. 6
Front panel LEDs and buttons ...................................................................................................................... 7
SAS and SATA device numbers................................................................................................................... 8
Hot-plug SATA or SAS hard drive LEDs ........................................................................................................ 8
Rear panel components.............................................................................................................................. 9
Rear panel LEDs...................................................................................................................................... 10
System board components........................................................................................................................ 11
System maintenance switch............................................................................................................. 12
NMI functionality........................................................................................................................... 13
System board LEDs .................................................................................................................................. 13
System LEDs and internal health LED combinations....................................................................................... 14
PCI-X extender board components ............................................................................................................. 15
Fan locations .......................................................................................................................................... 15
Operations................................................................................................................................. 16
Power up the server................................................................................................................................. 16
Power down the server............................................................................................................................. 16
Unlock the bezel ..................................................................................................................................... 17
Remove the bezel.................................................................................................................................... 17
Remove the access panel.......................................................................................................................... 18
Install the access panel............................................................................................................................. 18
Remove a media bay blank ...................................................................................................................... 19
Remove a bezel blank.............................................................................................................................. 19
Remove the system air baffle and PCI card guide ........................................................................................ 20
Setup......................................................................................................................................... 21
Optional installation services .................................................................................................................... 21
Rack planning resources........................................................................................................................... 21
Optimum environment.............................................................................................................................. 21
Space and airflow requirements ...................................................................................................... 22
Temperature requirements............................................................................................................... 22
Power requirements ....................................................................................................................... 23
Electrical grounding requirements .................................................................................................... 23
Warnings and cautions............................................................................................................................ 23
Identifying server shipping carton contents.................................................................................................. 25
Installing hardware options....................................................................................................................... 25
Setting up a server .................................................................................................................................. 25
Installing the operating system................................................................................................................... 26
Registering the server............................................................................................................................... 27
Hardware options installation....................................................................................................... 28
Introduction ............................................................................................................................................ 28
Memory ................................................................................................................................................. 28
DIMM installation guidelines........................................................................................................... 28
Installing DIMMs ........................................................................................................................... 29
Hard drives ............................................................................................................................................ 29

Contents 4
SATA optical drive .................................................................................................................................. 31
USB tape drive........................................................................................................................................ 32
Full-height tape drive................................................................................................................................ 34
Diskette drives......................................................................................................................................... 36
Installing a legacy diskette drive...................................................................................................... 36
Installing a USB diskette drive ......................................................................................................... 38
Expansion boards ................................................................................................................................... 38
Removing the expansion slot cover .................................................................................................. 38
Installing expansion boards ............................................................................................................ 39
PCI-X extender board............................................................................................................................... 40
SAS controller......................................................................................................................................... 41
Parallel and second serial connector.......................................................................................................... 41
Battery-backed write cache battery pack option........................................................................................... 42
HP Trusted Platform Module option ............................................................................................................ 44
Installing the Trusted Platform Module board ..................................................................................... 45
Retaining the recovery key/password .............................................................................................. 46
Enabling the Trusted Platform Module............................................................................................... 47
Cabling ..................................................................................................................................... 48
Server cabling ........................................................................................................................................ 48
SATA hard drive cabling.......................................................................................................................... 49
SAS hard drive cabling............................................................................................................................ 49
Software and configuration utilities ............................................................................................... 50
Configuration tools.................................................................................................................................. 50
SmartStart software........................................................................................................................ 50
HP ROM-Based Setup Utility............................................................................................................ 51
Array Configuration Utility.............................................................................................................. 52
Embedded SATA RAID................................................................................................................... 53
Option ROM Configuration for Arrays ............................................................................................. 55
HP Insight Control server deployment (formerly RDP) .......................................................................... 56
Re-entering the server serial number and product ID ........................................................................... 56
Management tools................................................................................................................................... 56
Automatic Server Recovery ............................................................................................................. 56
ROMPaq utility.............................................................................................................................. 57
Integrated Lights-Out 2 technology................................................................................................... 57
Erase Utility .................................................................................................................................. 57
Management Agents...................................................................................................................... 58
HP Systems Insight Manager ........................................................................................................... 58
USB support.................................................................................................................................. 58
Diagnostic tools ...................................................................................................................................... 59
HP Insight Diagnostics.................................................................................................................... 59
HP Insight Diagnostics survey functionality ........................................................................................ 60
Integrated Management Log ........................................................................................................... 60
ROMPaq disaster recovery ............................................................................................................. 60
Keeping the system current ....................................................................................................................... 61
Drivers ......................................................................................................................................... 61
ProLiant Support Packs ................................................................................................................... 61
Operating system version support.................................................................................................... 61
HP Smart Update Manager............................................................................................................. 61
Change control and proactive notification ........................................................................................ 62
Care Pack .................................................................................................................................... 62
Troubleshooting.......................................................................................................................... 63

Contents 5
Troubleshooting resources ........................................................................................................................ 63
Pre-diagnostic steps ................................................................................................................................. 63
Important safety information............................................................................................................ 63
Symptom information ..................................................................................................................... 65
Prepare the server for diagnosis ...................................................................................................... 65
Loose connections ................................................................................................................................... 66
Service notifications................................................................................................................................. 67
Troubleshooting flowcharts ....................................................................................................................... 67
Start diagnosis flowchart ................................................................................................................ 67
General diagnosis flowchart ........................................................................................................... 68
Server power-on problems flowchart ................................................................................................ 70
POST problems flowchart ............................................................................................................... 73
OS boot problems flowchart ........................................................................................................... 75
Server fault indications flowchart ..................................................................................................... 76
POST error messages and beep codes ....................................................................................................... 78
Battery replacement .................................................................................................................... 80
Regulatory compliance notices ..................................................................................................... 81
Regulatory compliance identification numbers............................................................................................. 81
Federal Communications Commission notice............................................................................................... 81
FCC rating label............................................................................................................................ 81
FCC Notice, Class A Equipment...................................................................................................... 81
FCC Notice, Class B Equipment ...................................................................................................... 81
Declaration of conformity for products marked with the FCC logo, United States only....................................... 82
Modifications.......................................................................................................................................... 82
Cables................................................................................................................................................... 82
Canadian notice (Avis Canadien).............................................................................................................. 82
European Union regulatory notice ............................................................................................................. 83
Disposal of waste equipment by users in private households in the European Union......................................... 83
Japanese notice ...................................................................................................................................... 84
BSMI notice............................................................................................................................................ 84
Korean notice ......................................................................................................................................... 84
Chinese notice ........................................................................................................................................ 85
Laser compliance .................................................................................................................................... 85
Battery replacement notice........................................................................................................................ 85
Taiwan battery recycling notice................................................................................................................. 86
Power cord statement for Japan................................................................................................................. 86
Acoustics statement for Germany (Geräuschemission) .................................................................................. 86
Electrostatic discharge................................................................................................................. 87
Preventing electrostatic discharge .............................................................................................................. 87
Grounding methods to prevent electrostatic discharge.................................................................................. 87
Specifications............................................................................................................................. 88
Environmental specifications ..................................................................................................................... 88
Server specifications ................................................................................................................................ 88
Support and other resources ........................................................................................................ 90
Before you contact HP.............................................................................................................................. 90
HP contact information............................................................................................................................. 90
Customer Self Repair ............................................................................................................................... 90
Acronyms and abbreviations........................................................................................................ 98
Index....................................................................................................................................... 100

Component identification 6
Component identification
Front panel components
Item Description
1 DVD-ROM drive
2 Media bays (bezel blanks)
3 USB connectors (2)
4 Bezel lock
5 Hard drive bays

Component identification 7
Front panel LEDs and buttons
Item Description Status
1 DVD-ROM drive ejector button —
2 DVD-ROM drive activity LED On = Activity
Off = No activity
3 Power On/Standby button —
4 System power LED Green = AC power is functioning
Amber = AC power is in standby mode
Off = AC power is not available
5 Hard drive activity LED Green = Activity
Off = No activity
6 NIC link/activity LED Green = Linked
Flashing green = Linked with activity on the network
Off = No network link
7 Internal health LED* Green = System health is OK
Amber = System health is degraded
Red = System health is critical
Off = Normal (when in standby mode)
* For servers with redundant hot-plug power supplies, the internal health LED also signals a power supply event ("Rear
panel LEDs" on page 10).

Component identification 8
SAS and SATA device numbers
Hot-plug SATA or SAS hard drive LEDs
Item LED description Status
1 Fault/UID status Amber = Drive failure
Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity
2 Online/Activity status Green = Drive activity
Flashing green = High activity on the drive or
drive is being configured as part of an array
Off = No drive activity

Component identification 9
The online/activity status LED will not illuminate if using SATA drives connected to the embedded storage
device. In this configuration, SATA hard drive activity can be identified using the hard drive activity LED on
the system front panel.
Rear panel components
The server may look different from that shown.
Item Description
1 Power supply connector
2 Mouse connector
3 Keyboard connector
4 10/100/1000 NIC 1/shared iLO 2 management port
5 10/100/1000 NIC 2 connector
6 USB connectors (2)
7 Video connector
8 Serial connector

Component identification 10
Rear panel LEDs
•Redundant hot-plug power supply model
Item LED Status
1 NIC/iLO 2 link On = Link
Off = No link
2 NIC/iLO 2 activity Flashing = Activity
Off = No activity
3 Redundant power
supply Green = Power supply is on and functioning
Off = Power supply is not connected
or power supply fault
•Non-redundant non-hot-plug power supply model

Component identification 11
Item LED Status
1 NIC/iLO 2 link On = Link
Off = No link
2 NIC/iLO 2 activity Flashing = Activity
Off = No activity
System board components
For this server, some system board slots and connectors are reserved.
Item Description
1 DIMM slot 1 (bank A)
2 DIMM slot 2 (bank B)
3
DIMM slot 3 (bank A)
4 DIMM slot 4 (bank B)
5 SATA connector 2 (hard drive)
6 Processor socket
7 Redundant power supply connector
8 System power connector
9 Processor power connector
10 Processor heatsink fan connector
11 Reserved
12 Reserved
13 Front USB cable connector
14 Front panel LED cable connector
15 NMI jumper
16 Temperature sensor connector
17 System maintenance switch
18 TPM connector

Component identification 12
Item Description
19 PCI fan connector
20 System battery
21 SATA connector 4 (hard drive)
22 SATA connector 6 (optical drive)
23 Internal USB connector
24 PCI-X extender board connector
25 SATA connector 5 (optical drive)
26 USB tape drive connector
27 Diskette drive connector
28 SATA connector 3 (hard drive)
29 SATA connector 1 (hard drive)
30 Parallel connector
31 Serial connector
32 PCI Express expansion slot 3
33 Reserved
34 PCI Express expansion slot 5*
35 PCI Express expansion slot 6*
36 Rear fan connector
37 PCI Express expansion slot 7*
38 Reserved
* x8 PCI Express cards are supported, but will run at x1 speeds.
System maintenance switch
Position Default Function
S1 Off Off = iLO 2 security is enabled.
On = iLO 2 security is disabled.
S2 Off Off = Normal operation
On = RBSU will not commit any
configuration changes.*
S3 Off Reserved
S4
Off
Reserved
S5 Off Off = Power-on password enabled
On = Power-on password disabled*
S6 Off Off = Normal operation
On = BIOS will clear CMOS and
NVRAM.*
S7 Off Reserved
S8 Off Reserved
* "On" activates the function.

Component identification 13
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO
Virtual NMI feature.
For more information, see the white paper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
System board LEDs
Item LED description Status
1
Processor failure
Amber = A multibit error has occurred.
Off = Normal
2 PPM failure Amber = PPM has failed.
Off = Normal
3 Processor heatsink
fan failure Amber = Processor heatsink fan has failed or is missing.
Off = Normal
4 Reserved —
5 Reserved —
6 PCI fan failure Amber = PCI fan has failed or is missing.
Off = Normal
7 Overtemperature Amber = System has reached a cautionary or
critical temperature level.
Off = Normal

Component identification 14
Item LED description Status
8 DIMM 4 failure Amber = DIMM has failed or is missing.
Off = Normal
9 DIMM 3 failure Amber = DIMM has failed or is missing.
Off = Normal
10 DIMM 2 failure Amber = DIMM has failed or is missing.
Off = Normal
11 DIMM 1 failure Amber = DIMM has failed or is missing.
Off = Normal
12 Rear fan failure Amber = Rear fan has failed or is missing.
Off = Normal
System LEDs and internal health LED combinations
When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a
health event. Combinations of illuminated system LEDs and the internal health LED indicate system status.
NOTE: The system management driver must be installed for the internal system health LED to
provide pre-failure and warranty conditions.
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report
server status differently than the health LEDs because the software tracks more system attributes.
System LED and color Internal health LED
color
Status
Processor failure
(Amber)
Red One or more of the following conditions may exist:
•
Processor has failed.
•
Processor is not installed in the socket.
•
ROM detected a failed processor during POST.
Amber Processor is in a pre-failure condition.
PPM failure (Amber) Red PPM has failed.
DIMM failure, slot X
(Amber)
Red
•
DIMM in slot Xhas failed.
•
DIMM has experienced a multi-bit error.
Amber
•
DIMM in slot Xhas reached single-bit correctable error
threshold.
•
DIMM in slot Xis in a pre-failure condition.
DIMM failure (all slots,
Amber)
Red
•
No valid or usable memory is installed in the system.
•
The banks are not populated in the correct order.
Overtemperature
(Amber)
Red System temperature has exceeded OS cautionary level or
critical hardware level.
Fan failure (Amber) Red A required fan has failed.

Component identification 15
PCI-X extender board components
Item Description
1 PCI-X expansion slot 1
2 System board connector
Fan locations
Item Description
1 Rear fan (fan 2, for system cooling)
2 Processor fan (fan 1, for processor cooling)
3 PCI fan, optional (fan 3, for expansion board cooling)

Operations 16
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Press the F9 key, when prompted during the boot process, to access RBSU ("HP ROM-Based Setup Utility" on
page 51) and change the server settings. The system language default is English.
For more information on the automatic configuration, see the ROM-Based Setup Utility User Guide located on
the Documentation CD.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1. Shut down the OS as directed by the OS documentation.
2. Press the Power On/Standby button to place the server in standby mode. When the server enters
standby power mode, the system power LED changes to amber.
3. Disconnect the power cords.
The system is now without power.

Operations 17
Unlock the bezel
Unlock and remove the bezel before accessing the hard drive cage and media bays. Unlock the bezel before
removing the access panel. Close and lock the bezel during normal server operations to ensure proper
cooling airflow.
Remove the bezel
Unlock and remove the bezel before accessing the hard drive cage and media bays. Unlock the bezel before
removing the access panel. Close and lock the bezel during normal server operations to ensure proper
cooling airflow.
To remove the component:
1. Power down the server (on page 16).
2. Unlock the bezel.

Operations 18
3. Remove the bezel.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
1. Power down the server (on page 16).
2. Unlock the bezel (on page 17).
3. Loosen the two thumbscrews.
4. Slide the access panel toward the rear of the server and remove from the server.
After installing hardware options, install the access panel. Be sure that the panel is locked into place securely
before powering up the server.
Install the access panel
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
1. Place the access panel on the chassis and slide it toward the front of the server.
2. Tighten the two thumbscrews.
3. Close the tower bezel.
IMPORTANT: Be sure that the panel is locked into place securely before powering up the server.

Operations 19
4. Power up the server (on page 16).
Remove a media bay blank
1. Power down the server (on page 16).
2. Remove the front bezel ("Remove the bezel" on page 17).
3. Remove a media bay blank.
Remove a bezel blank
1. Power down the server (on page 16).
2. Remove the front bezel ("Remove the bezel" on page 17).
3. Remove a bezel blank.

Operations 20
Remove the system air baffle and PCI card guide
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
1. Power down the server (on page 16).
2. Unlock the bezel (on page 17).
3. Remove the access panel (on page 18).
4. Remove any full-length expansion boards installed in slot 1, 3, or 5, if installed ("Expansion boards" on
page 38).
5. Disconnect the PCI fan cable, if installed ("System board components" on page 11).
6. Remove the system air baffle and PCI card guide.