HP Data Protector A.06.11 Quick setup guide

HP Data Protector A.06.11
Integration guide for HP Service
Information Portal
B6960-90167
Part number: B6960–90167
First edition: September 2009

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Contents
About this guide ................................................................... 9
Intended audience ............................................................................................... 9
Documentation set ............................................................................................... 9
Guides ........................................................................................................ 9
Online help ................................................................................................ 12
Documentation map .................................................................................... 13
Abbreviations ...................................................................................... 13
Map ................................................................................................... 14
Integrations ......................................................................................... 15
Document conventions and symbols ..................................................................... 16
General Information ........................................................................................... 17
HP technical support .......................................................................................... 17
Subscription service ........................................................................................... 17
HP websites ...................................................................................................... 17
Documentation feedback .................................................................................... 18
1 Introduction .................................................................... 19
Component list .................................................................................................. 20
Product capabilities and integration benefits ......................................................... 20
How Data Protector integrates with SIP ................................................................. 21
Related Data Protector integrations ...................................................................... 22
2 Installing the integration ................................................... 23
Planning the integration ..................................................................................... 23
Installing the integration ..................................................................................... 24
Prerequisites ............................................................................................... 24
Dependencies ...................................................................................... 26
Installing on the Data Protector Cell Server ..................................................... 26
Establishing Data Protector/SIP Communication ........................................ 26
Installing on a Windows SIP Server ............................................................... 26
Installing on an HP-UX SIP server ................................................................... 27
Installing on a Solaris SIP server .................................................................... 28
Integration guide for HP Service Information Portal 3

Installing on a web server ............................................................................ 28
Installing on a Windows web server ....................................................... 29
Installing on an HP-UX web server .......................................................... 29
Installing on a Solaris web server ........................................................... 30
3 Customizing the integration .............................................. 33
Setting up backup groups on Data Protector .......................................................... 33
Editing ConfigSpec.xml ...................................................................................... 33
Log Location, Log Level ................................................................................ 34
Filter Level ................................................................................................. 34
Refresh Rate ............................................................................................... 34
Gauge Settings .......................................................................................... 35
Cell Manager Setting .................................................................................. 36
4 Creating customer models and portal views ........................ 37
Customer models ............................................................................................... 37
Importing the customer model ....................................................................... 38
Management data filter ...................................................................................... 38
Adding and removing services in a portal view ..................................................... 39
5 Modules ........................................................................ 41
Data Protector protection status module ................................................................ 41
Data Protector protection status gauge ........................................................... 41
All Hosts Backup Statistics report ............................................................ 41
Client Host Backup report ...................................................................... 42
Host Statistics report .................................................................................... 43
Detail view .......................................................................................... 44
Editing the Data Protector protection status module .......................................... 44
Using the Protection Status—Edit page .................................................... 44
Protection status criteria ......................................................................... 45
Editing PortalView.xml directly ................................................................ 45
Data Protector reports module ............................................................................. 45
Data list trees ............................................................................................. 46
Object last backup ...................................................................................... 46
Editing the Data Protector reports module ....................................................... 46
Editing PortalView.xml directly ................................................................ 47
Establishing global settings for reports .......................................................... 47
Data Protector backup session list report module .................................................... 47
Editing the Data Protector backup session list report module ............................. 48
Editing PortalView.xml directly ...................................................................... 48
Establishing global settings for reports ........................................................... 48
4

Data Protector error messages module ................................................................. 49
Adding a Data Protector error message module to your portal view—GUI ......... 49
Editing the Data Protector message module .................................................... 50
Editing PortalView.xml directly ...................................................................... 51
Establishing Global Settings for Reports ......................................................... 51
6 Uninstalling the integration ............................................... 53
7 Troubleshooting ............................................................... 55
Error messages ................................................................................................. 55
Index ................................................................................ 57
Integration guide for HP Service Information Portal 5

Figures
Backup group mappings ................................................................... 331
Customer model .............................................................................. 382
Management data filter overview ....................................................... 393
6

Tables
Document conventions ...................................................................... 161
Software requirements—Data Protector ............................................... 252
Software requirements—SIP .............................................................. 253
Integration guide for HP Service Information Portal 7

8

About this guide
This guide describes how to install, configure, and use the integration of Data Protector
with HP Service Information Portal. It discusses how to use the portal for Data Protector
service management.
Intended audience
This guide is intended for backup administrators, with knowledge of:
•HP Service Information Portal (SIP)
•HP Data Protector concepts
Documentation set
Other documents and online Help provide related information.
Guides
Data Protector guides are available in printed format and in PDF format. Install the
PDF files during the Data Protector setup procedure by selecting the English
documentation & Help component on Windows or the OB2-DOCS component
on UNIX. Once installed, the guides reside in the Data_Protector_home\docs
directory on Windows and in the /opt/omni/doc/C/ directory on UNIX.
You can find these documents from the Manuals page of the HP Business Support
Center website:
http://www.hp.com/support/manuals
In the Storage section, click Storage Software and then select your product.
•HP Data Protector concepts guide
This guide describes Data Protector concepts and provides background information
on how Data Protector works. It is intended to be used with the task-oriented online
Help.
Integration guide for HP Service Information Portal 9

•HP Data Protector installation and licensing guide
This guide describes how to install the Data Protector software, taking into account
the operating system and architecture of your environment. This guide also gives
details on how to upgrade Data Protector, as well as how to obtain the proper
licenses for your environment.
•HP Data Protector troubleshooting guide
This guide describes how to troubleshoot problems you may encounter when using
Data Protector.
•HP Data Protector disaster recovery guide
This guide describes how to plan, prepare for, test and perform a disaster recov-
ery.
•HP Data Protector integration guides
These guides describe how to configure and use Data Protector to back up and
restore various databases and applications. It is intended for backup administrators
or operators. There are four guides:
•HP Data Protector integration guide for Microsoft applications: SQL Server,
SharePoint Portal Server, Exchange Server, and Volume Shadow Copy Service
This guide describes the integrations of Data Protector with the following Mi-
crosoft applications: Microsoft Exchange Server, Microsoft SQL Server, and
Volume Shadow Copy Service.
•HP Data Protector integration guide for Oracle and SAP
This guide describes the integrations of Data Protector with Oracle, SAP R3,
and SAP DB/MaxDB.
•HP Data Protector integration guide for IBM applications: Informix, DB2, and
Lotus Notes/Domino
This guide describes the integrations of Data Protector with the following IBM
applications: Informix Server, IBM DB2, and Lotus Notes/Domino Server.
•HP Data Protector integration guide for VMWare, Sybase, Network Node
Manager, and Network Data Management Protocol Server
This guide describes the integrations of Data Protector with VMware Virtual
Infrastructure, Sybase, Network Node Manager, and Network Data Manage-
ment Protocol Server.
•HP Data Protector integration guide for HP Service Information Portal
This guide describes how to install, configure, and use the integration of Data
Protector with HP Service Information Portal. It is intended for backup administrat-
ors. It discusses how to use the applications for Data Protector service manage-
ment.
About this guide10

•HP Data Protector integration guide for HP Reporter
This guide describes how to install, configure, and use the integration of Data
Protector with HP Reporter. It is intended for backup administrators. It discusses
how to use the applications for Data Protector service management.
•HP Data Protector integration guide for HP Operations Manager for UNIX
This guide describes how to monitor and manage the health and performance of
the Data Protector environment with HP Operations Manager and HP Service
Navigator on UNIX.
•HP Data Protector integration guide for HP Operations Manager for Windows
This guide describes how to monitor and manage the health and performance of
the Data Protector environment with HP Operations Manager and HP Service
Navigator on Windows.
•HP Data Protector integration guide for HP Performance Manager and HP Per-
formance Agent
This guide provides information about how to monitor and manage the health
and performance of the Data Protector environment with HP Performance Manager
(PM) and HP Performance Agent (PA) on Windows, HP-UX, Solaris and Linux
•HP Data Protector zero downtime backup concepts guide
This guide describes Data Protector zero downtime backup and instant recovery
concepts and provides background information on how Data Protector works in
a zero downtime backup environment. It is intended to be used with the task-ori-
ented HP Data Protector zero downtime backup administrator's guide and the
HP Data Protector zero downtime backup integration guide.
•HP Data Protector zero downtime backup administrator's guide
This guide describes how to configure and use the integration of Data Protector
with HP StorageWorks Virtual Array, HP StorageWorks Enterprise Virtual Array,
EMC Symmetrix Remote Data Facility and TimeFinder, and HP StorageWorks
Disk Array XP. It is intended for backup administrators or operators. It covers the
zero downtime backup, instant recovery, and the restore of filesystems and disk
images.
•HP Data Protector zero downtime backup integration guide
This guide describes how to configure and use Data Protector to perform zero
downtime backup, instant recovery, and standard restore of Oracle, SAP R/3,
Microsoft Exchange Server, and Microsoft SQL Server databases. The guide also
describes how to configure and use Data Protector to perform backup and restore
using the Microsoft Volume Shadow Copy Service.
•HP Data Protector MPE/iX System user guide
Integration guide for HP Service Information Portal 11

This guide describes how to configure MPE/iX clients and how to back up and
restore MPE/iX data.
•HP Data Protector Media Operations user guide
This guide provides information for network administrators responsible for main-
taining and backing up systems on the tracking and management of offline storage
media. It describes the tasks of installing and configuring the application, perform-
ing daily media operations and producing reports.
•HP Data Protector product announcements, software notes, and references
This guide gives a description of new features of HP Data Protector A.06.11. It
also provides information on supported configurations (devices, platforms and
online database integrations, SAN, and ZDB), required patches, and limitations,
as well as known problems and workarounds. An updated version of the supported
configurations is available at http://www.hp.com/support/manuals
•HP Data Protector product announcements, software notes, and references for
integrations to HP Operations Manager, HP Reporter, HP Performance Manager,
HP Performance Agent, and HP Service Information Portal
This guide fulfills a similar function for the listed integrations.
•HP Data Protector Media Operations product announcements, software notes,
and references
This guide fulfills a similar function for Media Operations.
•HP Data Protector Command Line Interface Reference
This guide describes the Data Protector Command Line Interface commands, their
options and usage as well as providing some basic command line examples.
Online help
Data Protector provides context-sensitive (F1) Help and Help Topics for Windows
and UNIX platforms.
You can access the online help from the top-level directory on the installation
DVD-ROM without installing Data Protector:
• Windows: Unzip DP_help.zip and open DP_help.chm.
• UNIX: Unpack the zipped tar file DP_help.tar.gz, and access the online help
system through DP_help.htm.
About this guide12

Documentation map
Abbreviations
Abbreviations in the documentation map that follows are explained below. The guide
titles are all preceded by the words “HP Data Protector.”
guideAbbreviation
Command line interface reference guideCLI
Concepts guideConcepts
Disaster recovery guideDR
Getting started guideGS
Online HelpHelp
Integration guide for IBM applications: Informix, DB2, and Lotus
Notes/Domino
IG-IBM
Integration guide for Microsoft applications: SQL Server, SharePoint
Portal Server, Exchange Server, and Volume Shadow Copy Service
IG-MS
Integration guide for Oracle and SAPIG-O/S
Integration guide for HP Operations Manager for UNIXIG-OMU
Integration guide for HP Operations Manager for WindowsIG-OMW
Integration guide for HP Performance Manager and HP Performance
Agent
IG-PM/PA
Integration guide for HP ReporterIG-Report
Integration guide for HP Service Information PortalIG-SIP
Integration guide for VMware Virtual Infrastructure, Sybase, Network
Node Manager, and Network Data Management Protocol Server
IG-Var
Installation and licensing guideInstall
Media Operations getting started guideMO GS
Integration guide for HP Service Information Portal 13

guideAbbreviation
Media Operations product announcements, software notes, and
references
MO RN
Media Operations user guideMO UG
MPE/iX system user guideMPE/iX
Product announcements, software notes, and referencesPA
Troubleshooting guideTrouble
ZDB administrator's guideZDB Admin
ZDB concepts guideZDB Concpt
ZDB integration guideZDB IG
Map
The following table shows where to find information of different kinds. Shaded squares
are a good place to look first.
About this guide14

Integrations
Look in these guides for details of the following integrations:
GuideIntegration
IG-OMU, IG-OMWHP Operations Manager for UNIX/for Windows
IG-PM/PAHP Performance Manager
IG-PM/PAHP Performance Agent
IG-RHP Reporter
IG-SIPHP Service Information Portal
all ZDBHP StorageWorks Disk Array XP
all ZDBHP StorageWorks Enterprise Virtual Array (EVA)
all ZDBHP StorageWorks Virtual Array (VA)
IG-IBMIBM DB2 UDB
IG-IBMInformix
IG-IBMLotus Notes/Domino
IG-O/SMaxDB
MO UserMedia Operations
MPE/iXMPE/iX System
IG-MS, ZDB IGMicrosoft Exchange Servers
IG-MSMicrosoft Exchange Single Mailbox
IG-MS, ZDB IGMicrosoft SQL Servers
IG-MS, ZDB IGMicrosoft Volume Shadow Copy Service (VSS)
IG-VarNDMP Server
IG-VarNetwork Node Manager (NNM)
Integration guide for HP Service Information Portal 15

GuideIntegration
IG-O/SOracle
ZDB IGOracle ZDB
IG-O/SSAP DB
IG-O/S, ZDB IGSAP R/3
IG-VarSybase
all ZDBSymmetrix (EMC)
IG-VarVMware
Document conventions and symbols
Table 1 Document conventions
ElementConvention
Cross-reference links and e-mail addressesBlue text: Table 1 on page 16
website addressesBlue, underlined text: http://www.hp.com
•Keys that are pressed
•Text typed into a GUI element, such as a box
•GUI elements that are clicked or selected, such as menu
and list items, buttons, tabs, and check boxes
Bold text
Text emphasisItalic text
•File and directory names
•System output
•Code
•Commands, their arguments, and argument values
Monospace text
•Code variables
•Command variables
Monospace, italic text
Emphasized monospace text
Monospace, bold text
About this guide16

NOTE:
Provides additional information.
General Information
General information about Operations Manager can be found at http://
www.hp.com/go/dataprotector
HP technical support
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
•Product model names and numbers
•Technical support registration number (if applicable)
•Product serial numbers
•Error messages
•Operating system type and revision level
•Detailed questions
Subscription service
HP recommends that you register your product at the Subscriber’s Choice for Business
website:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new
driver versions, firmware updates, and other product resources.
HP websites
For additional information, see the following HP websites:
•http://www.hp.com
Integration guide for HP Service Information Portal 17

•http://www.hp.com/go/storage
•http://www.hp.com/support/manuals
•http://www.hp.com/support/downloads
Documentation feedback
HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a
message to [e-mail]. All submissions become the property of HP.
About this guide18

1 Introduction
This guide describes the integration of Data Protector with HP Service Information
Portal.
•HP Data Protector is a backup and recovery solution designed specifically for
enterprise-wide and distributed environments.
Data Protector provides information that can be used, through reports and mes-
saging tools, to help you monitor the status of processes, in addition to providing
backup and recovery functionality.
•HP Service Information Portal (SIP) creates a “portal” view into a customer’s ser-
vices for a service provider. It allows you present data from your internal applic-
ations such as Data Protector, HP Internet Services, HP Reporter, and HP Opera-
tions Manager as reports on custom web pages for each of your clients.
This chapter describes how to install, configure, and use Data Protector with Service
Information Portal (SIP) to serve customer-defined reports in the portal.
The integration allows information from Data Protector to be used by SIP its portal
capabilities. With SIP, you can monitor and control Data Protector backup and
recovery processes. More details are given in the following sections.
The integration of Data Protector and Service Information Portal (SIP) assists Service
Level Management (SLM) to help you achieve a specific, consistent and measurable
level of service. It provides a simple, effective way for the following:
•Convenient data protection service monitoring through web access from any
machine.
•Specification of resource in terms of machine and group names.
•Segmentation of accessible data by different backup administrators.
•Information aggregation from other services (not related to Data Protector) to the
portal, using SIP’s configuration mechanisms. Single presentation format for all
modules.
•Easy configuration: GUI configuration editor and XML document editing only.
•Stability and reliability. The integration modifies very little code and relies upon
SIP customization features and components.
Integration guide for HP Service Information Portal 19

OV SIP portal components and modules include Service Browser, Service Graph,
and Service Cards.
Component list
•Data Protector—a backup solution that provides reliable data protection and
maximum accessibility for your business data. Data Protector offers comprehensive
backup and restore functionality specifically tailored for enterprise-wide and dis-
tributed environments.
•SIP (Service Information Portal)—a tool that aggregates information collected from
various services. The information is presented and formatted through various
portal components and is made available through a web page. Portal components
and modules include Service Browser, Service Graph, and Service Cards.
Product capabilities and integration benefits
The integration of Data Protector and Service Information Portal (SIP) assists Service
Level Management (SLM) to help you achieve a specific, consistent and measurable
level of service. It provides a simple, effective way for the following:
•Convenient data protection service monitoring through web access from any
machine.
•Specification of resource in terms of machine and group names.
•Segmentation of accessible data by different backup administrators.
•Information aggregation from other services (not related to Data Protector) to the
portal, using SIP’s configuration mechanisms. Single presentation format for all
modules.
•Easy configuration: GUI configuration editor and XML document editing only.
•Stability and reliability. The integration modifies very little code and relies upon
SIP customization features and components.
The integration consists of two main elements:
•The Data Protector Integration module, installed on the SIP server or a separate
web server.
The module’s components are automatically installed with SIP, and are on your
SIP web server or on a separate web server, depending on your deployment.
The module consists of two primary elements:
• SIP components, including SIP XML, XSL, and module definitions.
Introduction20