HPE HPE D6020 Manual

HPE D6020 Disk Enclosure
Maintenance and Service Guide
Abstract
This guide provides details on maintaining and servicing the HPE D6020 chassis. The guide is intended for use by HPE support
personnel who are familiar with this or similar storage systems.
Part Number: 839754-002
Published: June 2016
Edition: Second

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Contents
1 Customer self repair............................................................................................5
Parts only warranty service...................................................................................................................5
Réparation par le client (CSR)..............................................................................................................5
Service de garantie "pièces seules"................................................................................................6
Riparazione da parte del cliente...........................................................................................................6
Customer self repair (German).............................................................................................................7
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)..........................................7
Reparaciones del propio cliente...........................................................................................................7
Servicio de garantía exclusivo de componentes.............................................................................8
Customer self repair (Dutch).................................................................................................................8
Garantieservice "Parts Only"...........................................................................................................9
Reparo feito pelo cliente.......................................................................................................................9
Serviço de garantia apenas para peças........................................................................................10
Customer self repair (Japanese)........................................................................................................10
Customer self repair (Chinese 1)........................................................................................................11
Customer self repair (Chinese 2)........................................................................................................12
Customer self repair (Korean)............................................................................................................13
2 Illustrated parts..................................................................................................14
System components...........................................................................................................................14
3 Safety considerations........................................................................................16
Preventing electrostatic discharge......................................................................................................16
Warnings and cautions.......................................................................................................................16
4 Powering on and off the system........................................................................18
Powering up........................................................................................................................................18
Powering down...................................................................................................................................18
5 Removal and replacement procedures.............................................................19
Required tools.....................................................................................................................................19
Extending the hard drive drawer.........................................................................................................19
Removing and replacing the hard drive and hard drive blank............................................................20
Removing the hard drive or hard drive blank................................................................................20
Replacing the hard drive................................................................................................................20
Removing and replacing the D6020 fan.............................................................................................22
Removing and replacing the hot-pluggable I/O module.....................................................................23
Removing and replacing the I/O module blank...................................................................................23
Removing and replacing the D6020 power supply.............................................................................24
Removing and replacing the D6020 power block...............................................................................25
Removing and replacing the D6020 hard drive drawer......................................................................27
Removing the D6020 hard drive drawer........................................................................................27
Replacing the D6020 hard drive drawer........................................................................................30
6 Component identification...................................................................................33
Understanding front panel components..............................................................................................33
Understanding front panel LEDs and buttons.....................................................................................33
Understanding rear panel components..............................................................................................35
Understanding rear panel LEDs and buttons.....................................................................................36
Understanding device bay ID numbers...............................................................................................37
Understanding hard drive LEDs..........................................................................................................38
Understanding hard drive LED combinations.....................................................................................38
7 Troubleshooting the system..............................................................................40
If the D6020 does not power up..........................................................................................................40
Contents 3

LED behavior......................................................................................................................................41
7-segment display status codes and actions.................................................................................42
Recognizing hard drive failure............................................................................................................45
Understanding the effects of a hard drive failure...........................................................................46
Identifying a compromised fault tolerance.....................................................................................46
Recovering from compromised fault tolerance..............................................................................46
Factors to consider before replacing hard drives...............................................................................46
Automatic data recovery (rebuild).......................................................................................................47
Time required for a rebuild............................................................................................................47
Failure of another drive during rebuild...........................................................................................48
Recovering from a power failure reported from the backplane.....................................................48
8 Support and other resources.............................................................................49
Accessing Hewlett Packard Enterprise Support.................................................................................49
Accessing updates..............................................................................................................................49
Websites.............................................................................................................................................50
Customer self repair...........................................................................................................................50
Remote support..................................................................................................................................50
Documentation feedback....................................................................................................................50
A Warranty and regulatory information.................................................................51
Warranty information...........................................................................................................................51
Regulatory information........................................................................................................................51
Belarus Kazakhstan Russia marking.............................................................................................51
Turkey RoHS material content declaration....................................................................................52
Ukraine RoHS material content declaration..................................................................................52
B Specifications....................................................................................................53
Environmental specifications..............................................................................................................53
Storage array specifications...............................................................................................................53
Glossary...............................................................................................................54
4 Contents

1 Customer self repair
HPE products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period HPE (or HPE service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, HPE will ship that part directly to you for replacement.
There are two categories of CSR parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request HPE to replace
these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed
for customer self repair. If, however, you require that HPE replace them for you, there may
or may not be additional charges, depending on the type of warranty service designated for
your product.
NOTE: Some HPE parts are not designed for customer self repair. In order to satisfy the
customer warranty, HPE requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business
day delivery. Same day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the HPE Technical Support Center and
a technician will help you over the telephone. HPE specifies in the materials shipped with a
replacement CSR part whether a defective part must be returned to HPE. In cases where it is
required to return the defective part to HPE, you must ship the defective part back to HPE within
a defined period of time, normally five (5) business days. The defective part must be returned
with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HPE billing you for the replacement. With a customer self repair, HPE will pay
all shipping and part return costs and determine the courier/carrier to be used.
For more information about HPE's Customer Self Repair program, contact your local service
provider. For the North American program, refer to the HPE website (http://www.hpe.com/info/
selfrepair).
Parts only warranty service
Your HPE Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, HPE will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HPE to
replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HPE comportent de nombreuses pièces CSR (Customer Self Repair = réparation
par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, HPE (ou ses partenaires ou mainteneurs
agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HPE vous
l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez
à HPE de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous
seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si
vous demandez à HPE de remplacer ces pièces, l'intervention peut ou non vous être facturée,
selon le type de garantie applicable à votre produit.
Parts only warranty service 5

REMARQUE: Certaines pièces HPE ne sont pas conçues pour permettre au client d'effectuer
lui-même la réparation. Pour que la garantie puisse s'appliquer, HPE exige que le remplacement
de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention
"Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon
votre situation géographique. Si votre situation géographique le permet et que vous demandez
une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier
d'une assistance téléphonique, appelez le Centre d'assistance technique HPE. Dans les
documents envoyés avec la pièce de rechange CSR, HPE précise s'il est nécessaire de lui
retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HPE se réserve le droit de
vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HPE supporte l'ensemble
des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HPE, contactez votre Mainteneur Agrée
local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web
HPE (http://www.hpe.com/go/selfrepair).
Service de garantie "pièces seules"
Votre garantie limitée HPE peut inclure un service de garantie "pièces seules". Dans ce cas, les
pièces de rechange fournies par HPE ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous
demandez à HPE de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service
vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di
parti difettose, i prodotti HPE sono realizzati con numerosi componenti che possono essere
riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HPE (o
un centro di servizi o di assistenza HPE) identifica il guasto come riparabile mediante un ricambio
CSR, HPE lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti
CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne
affida la riparazione ad HPE, deve sostenere le spese di spedizione e di manodopera per il
servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HPE,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HPE non sono progettati per la riparazione da parte del cliente. Per
rispettare la garanzia, HPE richiede che queste parti siano sostituite da un centro di assistenza
autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna
entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta
con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza
telefonica di un addetto del centro di supporto tecnico HPE. Nel materiale fornito con una parte
di ricambio CSR, HPE specifica se il cliente deve restituire dei componenti. Qualora sia richiesta
la resa ad HPE del componente difettoso, lo si deve spedire ad HPE entro un determinato periodo
di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito
con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del
componente può comportare la fatturazione del ricambio da parte di HPE. Nel caso di riparazione
da parte del cliente, HPE sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore
da utilizzare.
6 Customer self repair

Per ulteriori informazioni sul programma CSR di HPE contattare il centro di assistenza di zona.
Per il programma in Nord America fare riferimento al sito Web HPE http://www.hpe.com/go/
selfrepair).
Customer self repair (German)
HPE Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu
minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HPE
(oder ein HPE Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines
CSR-Teils repariert werden kann, sendet Ihnen HPE dieses Bauteil zum Austausch direkt zu.
CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn
Sie den Austausch dieser Teile von HPE vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch
für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HPE
vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen
Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch
des Kunden zu erfüllen, muss das Teil von einem HPE Servicepartner ersetzt werden. Im
illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier
Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HPE
technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen.
Den Materialien, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das
defekte Teil an HPE zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil
an HPE zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in
der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist.
Wenn Sie das defekte Teil nicht zurückschicken, kann HPE Ihnen das Ersatzteil in Rechnung
stellen. Im Falle von Customer Self Repair kommt HPE für alle Kosten für die Lieferung und
Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das HPE Customer Self Repair Programm erhalten Sie von Ihrem
Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der HPE Website unter (http://www.hpe.com/go/selfrepair).
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre HPE Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HPE
Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie
den Austausch dieser Teile von HPE vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de HPE incluyen muchos componentes que el propio usuario puede reemplazar
(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase
de diagnóstico, HPE (o los proveedores o socios de servicio de HPE) identifica que una reparación
puede llevarse a cabo mediante el uso de un componente CSR, HPE le enviará dicho componente
Customer self repair (German) 7

directamente para que realice su sustitución. Los componentes CSR se clasifican en dos
categorías:
•Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria.
Si solicita a HPE que realice la sustitución de estos componentes, tendrá que hacerse cargo
de los gastos de desplazamiento y de mano de obra de dicho servicio.
•Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin
embargo, si precisa que HPE realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario.
Para que el usuario haga valer su garantía, HPE pone como condición que un proveedor de
servicios autorizado realice la sustitución de estos componentes. Dichos componentes se
identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que
lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede
solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia
técnica, puede llamar al Centro de asistencia técnica de HPE y recibirá ayuda telefónica por
parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HPE
especificará si los componentes defectuosos deberán devolverse a HPE. En aquellos casos en
los que sea necesario devolver algún componente a HPE, deberá hacerlo en el periodo de
tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán
devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el
componente defectuoso requerido, HPE podrá cobrarle por el de sustitución. En el caso de todas
sustituciones que lleve a cabo el cliente, HPE se hará cargo de todos los gastos de envío y
devolución de componentes y escogerá la empresa de transporte que se utilice para dicho
servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HPE,
póngase en contacto con su proveedor de servicios local. Si está interesado en el programa
para Norteamérica, visite la página web de HPE siguiente (http://www.hpe.com/go/selfrepair).
Servicio de garantía exclusivo de componentes
La garantía limitada de HPE puede que incluya un servicio de garantía exclusivo de componentes.
Según las condiciones de este servicio exclusivo de componentes, HPE le facilitará los
componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de
componentes por parte del usuario (CSR). Si solicita a HPE que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra
de dicho servicio.
Customer self repair (Dutch)
Veel onderdelen in HPE producten zijn door de klant zelf te repareren, waardoor de reparatieduur
tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen
groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HPE
(of een HPE Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd
met een CSR-onderdeel, verzendt HPE dat onderdeel rechtstreeks naar u, zodat u het defecte
onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HPE verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HPE verzoekt deze onderdelen voor u te
8 Customer self repair

vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type
garantieservice voor het product.
OPMERKING: Sommige HPE onderdelen zijn niet ontwikkeld voor reparatie door de klant. In
verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering
op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten
worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt
u een HPE Service Partner om via de telefoon technische ondersteuning te ontvangen. HPE
vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan
HPE moet worden geretourneerd. Als het defecte onderdeel aan HPE moet worden
teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5)
werkdagen, retourneren aan HPE. Het defecte onderdeel moet met de bijbehorende documentatie
worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel
niet terugzendt, kan HPE u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HPE alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest HPE zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van HPE. Informatie over Service Partners vindt u op de HPE website (http://
www.hpe.com/go/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de HPE garantie alleen de garantieservice "Parts Only" omvat. Volgens de
bepalingen van de Parts Only garantieservice zal HPE kosteloos vervangende onderdelen ter
beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HPE
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht.
Reparo feito pelo cliente
Os produtos da HPE são projetados com muitas peças para reparo feito pelo cliente (CSR) de
modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com
defeito. Se, durante o período de diagnóstico, a HPE (ou fornecedores/parceiros de serviço da
HPE) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição
será enviada diretamente ao cliente. Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HPE substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a HPE as substitua, pode haver ou
não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao
produto.
OBSERVAÇÃO: Algumas peças da HPE não são projetadas para o reparo feito pelo cliente. A
fim de cumprir a garantia do cliente, a HPE exige que um técnico autorizado substitua a peça.
Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia
útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em
quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato
com o Centro de suporte técnico da HPE para que um técnico o ajude por telefone. A HPE
especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à HPE. Nos casos em que isso for necessário, é preciso enviar a peça com defeito
Reparo feito pelo cliente 9

à HPE dentro do período determinado, normalmente cinco (5) dias úteis. A peça com defeito
deve ser enviada com a documentação correspondente no material de transporte fornecido.
Caso não o faça, a HPE poderá cobrar a reposição. Para as peças de reparo feito pelo cliente,
a HPE paga todas as despesas de transporte e de devolução da peça e determina a
transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HPE, entre em
contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da
HPE (http://www.hpe.com/go/selfrepair).
Serviço de garantia apenas para peças
A garantia limitada da HPE pode incluir um serviço de garantia apenas para peças. Segundo
os termos do serviço de garantia apenas para peças, a HPE fornece as peças de reposição sem
cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HPE
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair (Japanese)
10 Customer self repair

Customer self repair (Chinese 1)
Customer self repair (Chinese 1) 11

Customer self repair (Chinese 2)
12 Customer self repair

Customer self repair (Korean)
Customer self repair (Korean) 13

2 Illustrated parts
System components
Figure 1 System components
Customer self repair1 Spare part numberDescriptionItem
Mandatory1 828613-001I/O module1
Mandatory1 463756-001I/O module blank*-
Mandatory1 413996-001System fan2
Mandatory1 660185-001Power supply, 1U, 1200W3
Optional1 689128-001Power block assembly4
N/AN/AChassis5
Optional1 828614-001Hard drive drawer6
Mandatory1 461632-001Bracket kit (left and right)7
Mandatory1 432461-001Rackmount kit*-
Mandatory1 389015-001Hard drive blank-
-*Hard drive2 -
* - Not shown
Mandatory—Parts for which customer self repair is mandatory. If you request HPE to replace these parts, you
are charged for the travel and labor costs of this service.
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self
repair. If, however, you require that HPE replace them for you, there may or may not be additional charges,
depending on the type of warranty service designated for your product.
14 Illustrated parts

1See “Customer self repair” (page 5)
2Refer to the HPE D6020 QuickSpecs for specific and compatible hard drives on the web at http://www.hpe.com/
support/D6020Enclosure-Quickspecs or http://www.hpe.com/support/D6020Enclosure-Quickspecs-pdf..
System components 15

3 Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting
up the system or handling parts. A discharge of static electricity from a finger or other conductor
may damage system boards or other static-sensitive devices. This type of damage may reduce
the life expectancy of the device.
To prevent electrostatic damage:
•Avoid hand contact by transporting and storing products in static-safe containers.
•Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•Place parts on a grounded surface before removing them from their containers.
•Avoid touching pins, leads, or circuitry.
•Always be properly grounded when touching a static-sensitive component or assembly.
Warnings and cautions
To reduce the risk of personal injury or damage to equipment, heed all warnings and cautions
throughout these installation instructions.
16 Safety considerations

WARNING! To reduce the risk of personal injury or damage to the equipment:
•Be sure to bolt the rack to the floor by using the concrete anchor kit.
•Extend rack leveling feet to the floor.
•Rest the full weight of the rack on the leveling feet.
•In multiple rack installations, properly couple the racks together.
•Extend only one component at a time. If more than one component is extended, the rack
might become unstable.
•Observe local occupational health and safety requirements and guidelines for manual material
handling.
•Use a lift or get help to lift and stabilize the product during installation or removal, especially
when the product is not fastened to the rails. You must adequately support the chassis during
installation and removal. The chassis weighs more than 81.65 kg (180.00 lb), so at least
four people must lift the chassis into the rack together. An additional person may be required
to help align the chassis if the chassis is installed higher than chest level.
•Install the chassis starting from the bottom of the rack, and then work your way up the rack.
•To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
•To reduce the risk of electric shock or damage to the equipment, never reach inside the
chassis while the system is powered up.
•Perform service on system components only as instructed in the user documentation.
•Always be sure that the equipment is properly grounded and that you follow proper grounding
procedures before beginning any installation procedure. Improper grounding can result in
ESD damage to electronic components.
CAUTION:
•When performing non-hot-plug operations, you must power down the chassis and/or the
system. However, it may be necessary to leave the chassis powered up when performing
other operations, such as hot-plug installations or troubleshooting.
Warnings and cautions 17

4 Powering on and off the system
Powering up
Observe the following guidelines before powering up the D6020:
•Always install all components of the D6020.
•Install hard drives in the D6020 so that the connected host controllers can identify and
configure them at power up.
•Always power up the D6020 first, and then the node.
To power up the D6020:
1. Complete node hardware installation and cabling. For more information, see the
documentation for your specific node.
2. Connect the SAS cables and power cords to the D6020.
3. Press and hold the Power On/Standby button.
Wait and observe the system power LED and system fans. After the D6020 powers up, the
system power LED illuminates solid green and the system fans spin to a high speed, and
then spin down to a low speed.
4. Note the status LEDs on the I/O module and do one of the following:
•If the first LED for both SAS port LEDs and the middle I/O Module LED are illuminated
green and are not blinking, continue to the next step.
•If the LEDs are not green or are blinking, resolve the issue, and then go to the next
step. Refer to “Troubleshooting the system” (page 40) for troubleshooting information.
5. Power up the nodes. For more information, see node documentation for additional details.
Powering down
Be sure that the partner nodes are the first units to be powered down and the last to be powered
back up. Taking this precaution ensures that the system and the OS are shut down in an orderly
manner.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the D6020.
To power down the D6020:
1. Power down the partner nodes. See the node documentation for additional details.
2. Press and hold the Power On/Standby button for approximately 4 seconds. This action
powers down both hard drive drawers.
18 Powering on and off the system

5 Removal and replacement procedures
Required tools
The following items are required for some procedures:
•T-8 Torx screwdriver
•T-10 Torx screwdriver
•T-15 Torx screwdriver
•Phillips screwdriver
Extending the hard drive drawer
1. Ensure that all I/O bays contain either an I/O module or an I/O blank. The hard drive drawer
does not open if I/O bays are empty.
2. Ensure that the I/O modules or I/O blanks are fully seated and their handles are in the locked
position. The hard drive drawer does not open if I/O modules or I/O blanks are not fully
seated with their handles in the locked position.
WARNING!
To reduce the risk of personal injury or damage to the equipment:
•Do not extend the hard drive drawers beyond the supporting surface when the unit is
not installed in a rack.
•Ensure that only one hard drive drawer is extended at a time.
3. Extend the hard drive drawer.
WARNING! Pinch hazard—Keep hands out of front and rear of chassis when closing hard
drive drawers.
CAUTION: To prevent improper cooling and thermal damage, do not operate the D6020
for more than 10 minutes with the drawer open. If the drawer is extended more than 10
minutes while the system is powered on, the system could shut down unexpectantly even
though internal fans maximize their speed in attempt to cool down the system.
Required tools 19

Removing and replacing the hard drive and hard drive blank
Removing the hard drive or hard drive blank
CAUTION: To prevent improper cooling and thermal damage, do not operate the D6020 unless
all bays are populated with either a hard drive or a blank. Remove a blank only if a drive is ready
to install or the D6020 is powered down.
To remove the component:
1. Extend the hard drive drawer (on “Extending the hard drive drawer” (page 19)).
2. Remove the hard drive or hard drive blank.
Figure 2 Removing the hard drive blank
Replacing the hard drive
CAUTION: To prevent improper cooling and thermal damage, for standard FRU removal,
extend the hard drive drawer no more than 10 minutes. Do not operate the D6020 unless all
bays are populated with either a component or a blank. Remove a drive only if another drive is
ready to be installed or the D6020 is powered down.
Before replacing a hard drive, do the following:
•Verify the status of the drive to be replaced by reviewing the hard drive LEDs (see
“Understanding hard drive LEDs” (page 38)) and hard drive LED combinations (see
“Understanding hard drive LED combinations” (page 38)).
•Check the RAID status and configuration to be sure data loss does not occur if the drive is
removed. For more information, see the HPE Smart Storage Administrator User Guide on
the HPE website at http://www.hpe.com.
•Be sure that the replacement hard drive is the same interface and the same or larger capacity.
20 Removal and replacement procedures