Huawei WiFi Q2 Pro User manual

Quick Start Guide

Contents
Quick Start Guide ...................................................................... 1
Guide de démarrage rapide ..................................................... 15
Kurzanleitung ........................................................................... 30
Guida di avvio rapido ............................................................... 44
Snelstartgids ............................................................................ 58
Guia de início rápido ................................................................ 73
Guía de inicio rápido ................................................................ 88

1
Quick Start Guide
After conguring the base router, simply plug the satellite router into
a power supply to access the Internet.
H button Power port
RESET button
(EU version)
LAN port: Connect
to a wired Internet
device, such as a
computer.
WAN port: Connect to optical
modems, broadband modems, etc.
LAN port: Connect to a wired
Internet device, such as a computer.
Indicator
Indicator
Getting Started
Base router
Satellite router
(UK version)
RESET button
LAN port: Connect
to a wired Internet
device, such as a
computer.

2
Step 2: Connect the cables
Take out the base router, then connect the Ethernet cable and power supply.
Optical/broadband/cable modem
Wall port
Wall socket
HUAWEI WiFi Q2 Pro
Insert the cable to the
WAN port on the router
Using a power
strip is not
recommended
Internet
Or
from your broadband provider
Do not bundle the Ethernet cable and the power cable together. Otherwise, the router's signal
may be affected.
Search for “HUAWEI SmartHome” in an app store, or scan the QR code below with
your phone to download and install the HUAWEI SmartHome app.
Step 1: Install the HUAWEI SmartHome app
If the HUAWEI SmartHome app is already installed on your phone, make sure you have the
latest version of the app.

3
Step 3: Set up the base router
Method 1: Congure the router on the SmartHome app
Connect your mobile phone to the router's Wi-Fi
® (no password). Check for the
Wi-Fi name on the bottom of the router.
1
WiFi
WiFi
Connected
Open the HUAWEI SmartHome app.
After the app has detected the router,
touch CONFIGURE.
Touch SET UP.
If the prompt box does not appear, touch +.
2 3
CONFIGURE
LATER
SET UP

4
4If your Internet connection does not require an account and password:
Please skip to the next step.
If you remember your broadband account and password:
Enter your broadband account and password.
If you have forgotten your broadband account and password:
Obtain the broadband account and password from the old router. Take
another Ethernet cable and connect the WAN port of the old router to the
LAN port of the new router.
Or contact your carrier and obtain a broadband account and password.
Step 1
VLAN
Broadband account
Broadband password
CONNECT
RETRIEVE
Step 1 Step 1
VLAN
Broadband account
Retrieving…
Broadband password
Broadband account
Broadband password
CONNECT CONNECT
RETRIEVE
If you need to congure VLAN on your network, contact
your broadband carrier to conrm the VLAN parameters,
and enable the VLAN switch on the screen.
If you need to congure VLAN on your network, contact your broadband carrier to
conrm the VLAN parameters, and enable the VLAN switch on the screen.

5
Step 2
Wi-Fi name
Wi-Fi password
Use Wi-Fi password
as router password
Prioritize 5 GHz
Network settings
Enable Prioritize 5 GHz: The
2.4 GHz and 5 GHz Wi-Fi
names are the same. You will
automatically connect to the
faster Wi-Fi network.
Reconnect to the router's Wi-Fi to access
the Internet.
If the router cannot be congured on the
app, congure the router on the web-
based management page by following the
instructions in Method 2.
Set a new Wi-Fi name, Wi-Fi password, and management password for the
new router. You can use the Wi-Fi password as the router's management
password.
5
NEXT NEXT
Method 2: Congure the router on the web-based management page
Connect your mobile phone to the router's Wi-Fi (no password). Check for the
Wi-Fi name on the bottom of the router.
1
WiFi
WiFi
Connected

6
Open the browser and you will be automatically redirected to the web-
based management page (if the page is not displayed automatically, enter
"192.168.3.1" in the browser address bar). Follow the onscreen instructions to
congure the router.
2
Let's Start
After conguring the base router, plug the satellite router into the room where Wi-
Fi coverage is needed. Wait for approximately two minutes until the indicator turns
steady blue to access the Internet.
Step 4: Connect the satellite router to the power supply
Wall socket
Using a power strip is not recommended
Some power strips have EMI lters that may
prevent the satellite router from accessing the
Internet.

7
The Wi-Fi name and password of the satellite router are the same as those of the base
router. As you move around your home, you will automatically connect to the router with the
best signal.
If the indicator is steady red, it indicates that the satellite router is unable to access the
Internet. In this case, please refer to the "Indicator - Satellite router - Steady red" section
below for more information.
If you are still not getting Wi-Fi signals in certain parts of your home, you can purchase
satellite routers separately to expand your Wi-Fi coverage.
Satellite routers expand the Wi-Fi coverage of the base router to other rooms through wired
connections. Chargers, hair dryers, vacuum cleaners, electric drills, and LED or any other
lights with induction switches may all interfere with the signals of your satellite routers.
Indicator
Steady blue: connected to the Internet.
Steady red: not connected to the Internet.
Ensure that the Ethernet cable is not loose and connected correctly.
Contact your carrier to check for any network failure.
Base router
Flashing: The router has detected a pairable device.
When other HUAWEI routers (with H or Hi button) are detected, the indicator will
ash. When this happens, press the router's H button. The indicator should ash
quickly, indicating that the pairable device is connecting to the router's Wi-Fi. The
connection process is complete when the indicator stops ashing.
If you touch the H button accidentally, wait for approximately two minutes and the indicator
will be reset automatically.
The H button also features WPS functionality.

8
Steady blue: connected to the Internet.
Steady red: not connected to the Internet.
Ensure that the power cable and Ethernet cable of the base router are not
bundled together.
Ensure that the base and satellite routers are plugged into wall sockets.
Plug the satellite router into a different wall socket and try again.
Ensure that the satellite router is connected to the base router's network.
Restore the satellite router to its factory settings and try again.
Satellite router
Frequently Asked Questions (FAQs)
Why does my router emit a beeping noise?
1.
2. What should I do if after conguring my HUAWEI WiFi Q2 Pro, my mobile phone
automatically connects to the Wi-Fi network of the previously connected optical/
broadband/cable modem instead of the Wi-Fi network of my HUAWEI WiFi Q2
Pro?
Your router will emit a beeping noise when detecting the power line environment in
your home. This is normal and does not indicate an issue with your device.
It is recommended that you disable the Wi-Fi network of your previous optical/
broadband/cable modem to reduce potential signal interference with your
HUAWEI WiFi Q2 Pro.

9
3. What should I do if HUAWEI WiFi Q2 Pro is not recognized on the HUAWEI
SmartHome app?
Ensure that your HUAWEI SmartHome app is up to date.
Connect your phone to the base router's network.
Ensure that the base and satellite routers are new or have been restored to
factory settings.
Connect the base and satellite routers to power supplies, then wait for a few
moments until the startup processes are complete and try again.
It is recommended that there are no more than two walls in between your
phone and base router.
4. Can the HUAWEI WiFi Q2 Pro be used with a HUAWEI WiFi Q2?
Please do not use your HUAWEI WiFi Q2 Pro with a HUAWEI WiFi Q2 as this
will decrease the performance of your router.
5. What should I do if I encounter any of the following issues during the
conguration of the router?
If your phone cannot nd the router's Wi-Fi, ensure that the router is connected
to a power source. Wait until the router completes the startup process. Then try
searching the router's Wi-Fi again on your phone.
If the page prompts "Internet cable not detected", ensure that the Ethernet
cables are well connected and in good condition.
If the page prompts "Incorrect username or password", please re-enter your
broadband account and password. If the problem persists, your carrier may
have bound the MAC address of the old router, resulting in the connection
issue with the new router. In this case, select RETRIEVE, and follow the
onscreen instructions. You can also contact your carrier for assistance.

10
If the page prompts "Unable to retrieve conguration from old router", ensure
that the power supply of the old router, and the Ethernet cable connecting
the WAN port of the old router to the LAN port of the new router are all well
connected, then restart the old router and touch TRY AGAIN.
If the problem persists, restore the router to its factory settings and follow the instructions
in this guide to reconnect the cables and re-congure the router.
6.
8.
7.
How to restore the base and satellite routers to factory settings?
How do I connect an add-on Huawei router (with H/Hi button) to my HUAWEI
WiFi Q2 Pro's network?
Do satellite routers require reconguration after a factory reset?
Wired connection. Connect the WAN port of the add-on router (new or factory
reset) to the LAN port of the base router using an Ethernet cable.
The satellite router that comes in the pack is plug-and-play and does not need
to be recongured after a factory reset.
Plug the router to a power supply and wait for a few moments until the startup
is complete, then use a PIN to press and hold the RESET button on the router
for approximately two seconds until the indicator goes out. If the indicator turns
steady red after the router restarts, the router is restored to its factory settings.
However, satellite routers that are purchased separately must be recongured
through the HUAWEI SmartHome app.
If the base router is restored to its factory settings, you would need to recongure it, and
then restore all satellite routers to their factory settings as well.

11
9. How do I pair a Wi-Fi device with my HUAWEI WiFi Q2 Pro using WPS?
When your HUAWEI WiFi Q2 Pro is powered on, press its H button, and then
press the WPS button on the Wi-Fi device (such as a phone) within two minutes
to initiate standard WPS negotiation and incorporate the Wi-Fi devices into the
router's Wi-Fi network.
Pairing through the H button. Step 1) Place the add-on router (new or factory
reset) within one meter of the base router and connect it to the power supply.
2) When the indicator on the base router starts to ash, press the H button on
it. Wait until the indicator on the add-on router shows it is connected to the
network.
Safety Information
Copyright © Huawei Technologies Co., Ltd. 2019. All rights reserved.
THIS DOCUMENT IS FOR INFORMATION PURPOSE ONLY, AND DOES NOT CONSTITUTE
ANY KIND OF WARRANTIES.
Trademarks and Permissions
, , and are trademarks or registered trademarks of Huawei Technologies Co.,
Ltd.
Wi-Fi®, the Wi-Fi CERTIFIED logo, and the Wi-Fi logo are trademarks of Wi-Fi Alliance.
Other trademarks, product, service and company names mentioned may be the property of their
respective owners.
Version Update
In order to improve the security of the product and provide you with a better user experience,
we will push version update information to you on a regular basis when an important update is
released.
Privacy Policy
To better understand how we use and protect your personal information, please read the privacy
policy at http://consumer.huawei.com/privacy-policy.

12
End User License Agreement
Please read and agree to the End User License Agreement (HUAWEI EULA) on the product’s
management page before using the product.
Safety Information
• Do not use your device if using the device is prohibited. Do not use the device if doing so
causes danger or interference with other electronic devices.
• Pacemaker manufacturers recommend that a minimum distance of 15 cm be maintained
between a device and a pacemaker to prevent potential interference with the pacemaker. If
using a pacemaker, hold the device on the side opposite the pacemaker and do not carry the
device in your front pocket.
• Avoid dusty, damp, or dirty environments. Avoid magnetic elds. Using the device in these
environments may result in circuit malfunctions.
• Ideal operating temperatures are 0°C to 40°C. Ideal storage temperatures are -40°C to +70°C.
Extreme heat or cold may damage your device or accessories.
• Keep the device and accessories in a well-ventilated and cool area away from direct sunlight.
Do not enclose or cover your device with towels or other objects. Do not place the device in a
container with poor heat dissipation, such as a box or bag.
• The device should be installed and operated with a minimum distance of 20 cm between the
radiator and your body.
• Using an unapproved or incompatible power adapter, charger or battery may cause re,
explosion or other hazards.
• For pluggable devices, the socket-outlet shall be installed near the devices and shall be easily
accessible.
• Unplug the power adapter from electrical outlets and the device when not in use.
• Do not touch the device or the power adapter with wet hands. Doing so may lead to short
circuits, malfunctions, or electric shocks.
Disposal and recycling information
The crossed-out wheeled-bin symbol on your product, battery, literature or packaging
reminds you that all electronic products and batteries must be taken to separate waste
collection points at the end of their working lives; they must not be disposed of in the
normal waste stream with household garbage. It is the responsibility of the user to dispose
of the equipment using a designated collection point or service for separate recycling of waste
electrical and electronic equipment (WEEE) and batteries according to local laws.
Proper collection and recycling of your equipment helps ensure electrical and electronic
equipment (EEE) waste is recycled in a manner that conserves valuable materials and protects

13
human health and the environment, improper handling, accidental breakage, damage, and/
or improper recycling at the end of its life may be harmful for health and environment. For
more information about where and how to drop off your EEE waste, please contact your local
authorities, retailer or household waste disposal service or visit the website
http://consumer.huawei.com/en/.
Reduction of hazardous substances
This device and any electrical accessories are compliant with local applicable rules on the
restriction of the use of certain hazardous substances in electrical and electronic equipment,
such as EU REACH, RoHS and Batteries (where included) regulations, etc. For declarations of
conformity about REACH and RoHS, please visit our web site
http://consumer.huawei.com/certication.
EU regulatory conformance
Statement
Hereby, Huawei Technologies Co., Ltd. declares that the devices WS5280 V2 and PT8020 V2 are
in compliance with the essential requirements and other relevant provisions of Directive 2014/53/
EU.
The most recent and valid version of the DoC (Declaration of Conformity) can be viewed at
http://consumer.huawei.com/certication.
This device may be operated in all member states of the EU.
Observe national and local regulations where the device is used.
This device may be restricted for use, depending on the local network.
Restrictions in the 2.4 GHz band:
Norway: This subsection does not apply for the geographical area within a radius of 20 km from
the centre of Ny-Ålesund.
Restrictions in the 5 GHz band:
According to Article 10 (10) of Directive 2014/53/EU, the packaging shows that this radio
equipment will be subject to some restrictions when placed
on the market in Belgium (BE), Bulgaria (BG), the Czech Republic (CZ), Denmark (DK), Germany
(DE), Estonia (EE), Ireland (IE), Greece (EL),
Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT),
Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands
(NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK),
Finland (FI), Sweden (SE), the United Kingdom (UK),
Turkey (TR), Norway (NO), Switzerland (CH), Iceland (IS), and Liechtenstein (LI).
The WLAN function for this device is restricted to indoor use only when operating in the 5150 to

14
5350 MHz frequency range.
Frequency bands and power
(a) Frequency bands in which the radio equipment operates: Some bands may not be available
in all countries or all areas. Please contact the local carrier for more details.
(b) Maximum radio-frequency power transmitted in the frequency bands in which the radio
equipment operates: The maximum power for all bands is less than the highest limit value
specied in the related Harmonized Standard.
The frequency bands and transmitting power (radiated and/or conducted) nominal limits
applicable to this radio equipment are as follows:
Wi-Fi 2.4G: 20 dBm, Wi-Fi 5G: 5150-5350 MHz: 23 dBm, 5470-5725 MHz: 30dBm.
Software Information
The product software versions are 9.0.3.8 (WS5280 V2) and 9.0.3.8 (PT8020 V2). Software
updates will be released by the manufacturer to x bugs or enhance functions after the product
has been released. All software versions released by the manufacturer have been veried and
are still compliant with the related rules.
All RF parameters (for example, frequency range and output power) are not accessible to the
user, and cannot be changed by the user.
For the most recent information about accessories and software, please see the DoC (Declaration
of Conrmation) at http://consumer.huawei.com/certication.
ErP Product Information
Huawei Technologies Co., Ltd. hereby declares that its products conform to the Energy-related
Products Directive (ErP) 2009/125/EC.
For detailed ErP information and the user manuals required by Commission Regulation, please
visit: http://consumer.huawei.com/en/certication.
Please visit http://consumer.huawei.com/en/support/hotline for recently updated hotline and email
address in your country or region.

15
Guide de démarrage rapide
Après avoir conguré le routeur base, branchez simplement le
routeur satellite à une source d'alimentation pour accéder à Internet.
Bouton H
Port d'alimentation
Bouton RESET
(Version UE)
Port LAN : pour
la connexion
d'appareils Internet
laires, tel qu'un
ordinateur.
Port WAN : pour la connexion de
modems optiques, modems haut
débit, etc.
Port LAN : pour la connexion
d'appareils Internet laires, tel qu'un
ordinateur.
Voyant
Voyant
Mise en route
Routeur base
Routeur satellite
(Version RU)
Bouton RESET
Port LAN : pour
la connexion
d'appareils
Internet laires, tel
qu'un ordinateur.

16
Étape 2 : connecter les câbles
Sortez le routeur base, puis connectez le câble Ethernet et l'alimentation.
Modem optique/haut débit/laire
Prise murale
Prise murale
HUAWEI WiFi Q2 Pro
Insérez le câble dans
le port WAN du routeur.
L'utilisation d'une
multiprise n'est
pas recommandée
Internet
Ou
de votre fournisseur d'accès
Ne regroupez pas le câble Ethernet et le câble d'alimentation. Cela risquerait d'affecter le
signal du routeur.
Recherchez « HUAWEI SmartHome » sur une boutique d'applications ou scannez
le code QR situé ci-dessous pour télécharger et installer l'application HUAWEI
SmartHome.
Étape 1 : installer l'application HUAWEI SmartHome
Si l'application HUAWEI SmartHome est déjà installée sur votre téléphone, vériez que vous
avez bien la version la plus récente.