Huawei WiFi Q2 User manual

HUAWEI WiFi Q2
Quick Start Guide

Content
Quick Start Guide ..................................................................1
Kurzanleitung ....................................................................17
Guida di avvio rapido ...........................................................34

1
Quick Start Guide
Once one of the three HUAWEI WiFi Q2 routers is congured to access the Internet,
simply connect the other two routers to their power supplies to gain Internet access.
Search for “HUAWEI SmartHome” in an app store, or scan the QR code below with your phone to
download and install the HUAWEI SmartHome app .
Step 1: Install the app
Download on the
GET IT ON
Play
Android/iOS users can download the app from the Google Play Store and App Store respectively.
If the HUAWEI SmartHome app is already installed on your phone, make sure you have the latest version of the app.

2
Take out a HUAWEI WiFi Q2, then connect the Ethernet cable and power supply.
HUAWEI WiFi Q2
Modem
Internet
Insert the cable to the
WAN port on the router
Wall socket
Step 2: Connect the cables
WAN LAN1 LAN2
WAN

3
Connect your mobile phone
to the router's Wi-Fi®(no
password).
Check for the Wi-Fi name on
the bottom of the router.
Open the HUAWEI
SmartHome app. After the
app has detected the router,
touch CONFIGURE.
Touch SET UP.
If the prompt box
does not appear,
touch +.
Step 3: Set up the router
123
WiFi
WiFi
Connected
HUAWEI-XXXXXX
HUAWEI WiFi Q2
LATER CONFIGURE SET UP

4
4
If your Internet
connection does not
require an account
and password:
Please skip to the
next step.
If you remember your
broadband account
and password:
Enter your broadband
account and password.
If you have forgotten your broadband account and
password:
Obtain the broadband account and password from the old
router. Take another Ethernet cable and connect the WAN
port of the old router to the LAN port on the new router.
Or contact your carrier and obtain a broadband account
and password.
Step 1 Step 1 Step 1
Broadband account Broadband account Broadband account
Broadband password Broadband password Broadband password
CONNECT CONNECT CONNECT
Retrieving…
OBTAIN... OBTAIN...
WAN LAN1 LAN2

5
Set a new Wi-Fi name, Wi-Fi password, and management password for the new router.
You can use the Wi-Fi password as the router's management password.
5
Step 2 Network settings
Prioritize 5 GHz
Use Wi-Fi password
as router password
Wi-Fi name
Wi-Fi password
NEXT NEXT
Enable Prioritize 5 GHz: The 2.4 GHz
and 5 GHz Wi-Fi names are the same.
You will automatically connect to the
faster Wi-Fi network.
Reconnect to the router's Wi-Fi
to access the Internet.

6
The other two routers are plug and play. Place the two routers in a room with poor Wi-Fi signal reception
and connect them to a wall socket. Wait for approximately two minutes until the indicator turns steady
blue, indicating that the router is connected to the network. You can also check their network connection
through the HUAWEI SmartHome app.
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HUAWEI WiFi Q2
The three routers share the same Wi-Fi name and password. When you
move across rooms, you will automatically connect to the faster Wi-Fi
network.
If the indicator on the router is steady red or the HUAWEI SmartHome
app shows the router is not connected to the network, this indicates that
the router has no Internet access.
Make sure that:
The distance between any two routers is less than 10 meters and there
are no more than two walls in between.

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If you touch the H button accidentally, wait for approximately two minutes and
the indicator will be reset automatically.
Indicator
Steady blue
Steady red
Flashing
Connected to the Internet.
Not connected to the Internet.
The router has detected a pairable device.
Ensure that the Ethernet cable is properly connected.
Ensure that all three routers are connected to wall sockets.
Ensure that the distance between any two routers is less than 10 meters
and there are no more than two walls in between.
Contact your carrier to check for any network failure.
When other HUAWEI routers (with H or Hi button) are detected, the indicator
will ash. When this happens, press the router's H button. The indicator should
ash quickly, indicating that the pairable device is connecting to the router's
Wi-Fi. The connection process is complete when the indicator stops ashing.
Indicator

8
Frequently Asked Questions (FAQs)
1. What should I do if HUAWEI WiFi Q2 is not recognized on the HUAWEI SmartHome app?
2. How do I restore a HUAWEI WiFi Q2 to its factory settings?
Ensure that your phone is connected to the Wi-Fi of a HUAWEI WiFi Q2 with Internet access.
Connect the router to the power supply and wait until the router completes the startup process. Use a needle or pin to press the
RESET button on the router for more than two seconds until the indicator light goes out. Wait for the router to complete the restart
process. When the indicator turns red, this indicates that the router has been restored to its factory settings.
Ensure that all three routers are new or factory reset.
Ensure that the router's power supply is well connected. Wait until the router completes the startup process and try again.
Ensure that there are no more than two walls in between your phone and the router with Internet access, and between any
two routers.
If the congured router has been factory reset, you need to congure it again. Then restore the other two routers to their factory
settings so that they can automatically connect to the congured router.

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3. What should I do if I encounter any of the following issues during the conguration of the router?
If your phone cannot nd the router's Wi-Fi, ensure that the router is connected to a power source. Wait until the router completes
the startup process. Then try searching the router's Wi-Fi again on your phone.
If the page prompts "Internet cable not detected", ensure that the Ethernet cables are well connected and in good condition.
If the page prompts "Incorrect username or password", please re-enter your broadband account and password. If the problem
persists, your carrier may have bound the MAC address of the old router, resulting in the connection issue with the new router. In this
case, select RETRIEVE FROM OLD ROUTER, and follow the onscreen instructions. You can also contact your carrier for assistance.
If the page prompts "Unable to retrieve conguration from old router", ensure that the power supply of the old router, and the
Ethernet cable connecting the WAN port of the old router to the LAN port on the new router are all well connected, then restart the
old router and touch TRY AGAIN.
If the problem persists, restore the router to its factory settings and follow the instructions in this guide to reconnect the cables and
re-congure the router.

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1) Connect your phone to the router's Wi-Fi.
2) Open the HUAWEI SmartHome app.
3) Go to Tools > Advanced settings > My Wi-Fi >Wi-Fi settings, and touch Prioritize 5 GHz to disable it.
You will nd two Wi-Fi network names on your phone. Select the Wi-Fi name that ends with _5G to connect.
5. Does HUAWEI WiFi Q2 support 5 GHz Wi-Fi? How do I connect to its 5 GHz Wi-Fi network?
5 GHz Wi-Fi is supported. The Wi-Fi names for 2.4 GHz and 5 GHz are the same by default. You will be automatically connected
to the faster Wi-Fi network. If you want to use 5 GHz Wi-Fi only, you can disable the Prioritize 5 GHz feature by performing the
following steps:
4. How do I connect an add-on HUAWEI router (with H/Hi button) to my HUAWEI WiFi Q2's network?
Wired connection. Connect the WAN port of the add-on router to the LAN port on the congured HUAWEI WiFi Q2 using an
Ethernet cable.
Pairing through the H button. Step 1) Place the add-on router (new or factory reset) within one meter of the congured HUAWEI
WiFi Q2 and connect it to the power supply. 2) When the indicator on the HUAWEI WiFi Q2 starts to ash, press the H button on
it. Wait until the indicator on the add-on router shows it is connected to the network.

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6. How do I enable Wi-Fi timer?
1) Connect your phone to the router's Wi-Fi.
2) Open the HUAWEI SmartHome app. Go to Tools > Wi-Fi timer.
3) From the Wi-Fi timer page, touch New.
4) Set the Start, End, and Repeat options for your router. Touch √ in the upper right corner of the page to conrm.
To enable Wi-Fi during a Wi-Fi off period, unplug and re-plug your router from its power source.

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Safety Information
Copyright © Huawei Technologies Co., Ltd. 2018. All rights reserved.
THIS DOCUMENT IS FOR INFORMATION PURPOSE ONLY, AND DOES NOT CONSTITUTE ANY KIND OF WARRANTIES.
Trademarks and Permissions
, , and are trademarks or registered trademarks of Huawei Technologies Co., Ltd.
Wi-Fi®, the Wi-Fi CERTIFIED logo, and the Wi-Fi logo are trademarks of Wi-Fi Alliance.
Other trademarks, product, service and company names mentioned may be the property of their respective owners.
DISCLAIMER
ALL CONTENTS OF THIS MANUAL ARE PROVIDED "AS IS". EXCEPT AS REQUIRED BY APPLICABLE LAWS, NO WARRANTIES OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY, RELIABILITY OR CONTENTS OF THIS MANUAL.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HUAWEI BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS, BUSINESS, REVENUE, DATA, GOODWILL SAVINGS OR ANTICIPATED
SAVINGS REGARDLESS OF WHETHER SUCH LOSSES ARE FORSEEABLE OR NOT.
THE MAXIMUM LIABILITY (THIS LIMITATION SHALL NOT APPLY TO LIABILITY FOR PERSONAL INJURY TO THE EXTENT APPLICABLE
LAW PROHIBITS SUCH A LIMITATION) OF HUAWEI ARISING FROM THE USE OF THE PRODUCT DESCRIBED IN THIS MANUAL SHALL BE
LIMITED TO THE AMOUNT PAID BY CUSTOMERS FOR THE PURCHASE OF THIS PRODUCT.

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Version Update
In order to improve the security of the product and provide you with a better user experience, we will push version update information to you on a
regular basis when an important update is released.
Privacy Policy
To better understand how we use and protect your personal information, please read the privacy policy at http://consumer.huawei.com/privacy-policy.
End User License Agreement
Please read and agree to the End User License Agreement (HUAWEI EULA) on the product’s management page before using the product.
Safety Information
• Do not use your device if using the device is prohibited. Do not use the device if doing so causes danger or interference with other electronic
devices.
• Pacemaker manufacturers recommend that a minimum distance of 15 cm be maintained between a device and a pacemaker to prevent potential
interference with the pacemaker. If using a pacemaker, hold the device on the side opposite the pacemaker and do not carry the device in your
front pocket.
• Avoid dusty, damp, or dirty environments. Avoid magnetic elds. Using the device in these environments may result in circuit malfunctions.
• Ideal operating temperatures are 0°C to 40°C. Ideal storage temperatures are -40°C to +70°C. Extreme heat or cold may damage your device or
accessories.
• The device should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
• Keep the device and accessories in a well-ventilated and cool area away from direct sunlight. Do not enclose or cover your device with towels or
other objects. Do not place the device in a container with poor heat dissipation, such as a box or bag.
• Using an unapproved or incompatible power adapter, charger or battery may cause re, explosion or other hazards.

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• For pluggable devices, the socket-outlet shall be installed near the devices and shall be easily accessible.
• Unplug the power adapter from electrical outlets and the device when not in use.
• Do not touch the device or the power adapter with wet hands. Doing so may lead to short circuits, malfunctions, or electric shocks.
Disposal and recycling information
The crossed-out wheeled-bin symbol on your product, battery, literature or packaging reminds you that all electronic products and batteries
must be taken to separate waste collection points at the end of their working lives; they must not be disposed of in the normal waste stream
with household garbage. It is the responsibility of the user to dispose of the equipment using a designated collection point or service for
separate recycling of waste electrical and electronic equipment (WEEE) and batteries according to local laws.
Proper collection and recycling of your equipment helps ensure electrical and electronic equipment (EEE) waste is recycled in a manner that
conserves valuable materials and protects human health and the environment, improper handling, accidental breakage, damage, and/or improper
recycling at the end of its life may be harmful for health and environment. For more information about where and how to drop off your EEE waste,
please contact your local authorities, retailer or household waste disposal service or visit the website http://consumer.huawei.com/en/.
Reduction of hazardous substances
This device and any electrical accessories are compliant with local applicable rules on the restriction of the use of certain hazardous substances in
electrical and electronic equipment, such as EU REACH, RoHS and Batteries (where included) regulations, etc. For declarations of conformity about
REACH and RoHS, please visit our web site http://consumer.huawei.com/certication.
EU regulatory conformance
Statement
Hereby, Huawei Technologies Co., Ltd. declares that this device WS5280 is in compliance with the essential requirements and other relevant
provisions of Directive 2014/53/EU.

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The most recent, effective version of the DoC can be viewed at http://consumer.huawei.com/certication.
This device may be operated in all member states of the EU.
Observe national and local regulations where the device is used.
This device may be restricted for use, depending on the local network.
Restrictions in the 2.4 GHz band:
Norway: This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-Ålesund.
Restrictions in the 5 GHz band:
According to Article 10 (10) of Directive 2014/53/EU, the packaging shows that this radio equipment will be subject to some restrictions when placed
on the market in Belgium (BE), Bulgaria (BG), the Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL),
Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands
(NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), the United Kingdom (UK),
Turkey (TR), Norway (NO), Switzerland (CH), Iceland (IS), and Liechtenstein (LI).
The WLAN function for this device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.
Frequency bands and power
(a) Frequency bands in which the radio equipment operates: Some bands may not be available in all countries or all areas. Please contact the local
carrier for more details.
(b) Maximum radio-frequency power transmitted in the frequency bands in which the radio equipment operates: The maximum power for all bands is
less than the highest limit value specied in the related Harmonized Standard.
The frequency bands and transmitting power (radiated and/or conducted) nominal limits applicable to this radio equipment are as follows:
Wi-Fi 2.4G: 20 dBm, Wi-Fi 5G: 5150-5350 MHz: 23 dBm, 5470-5725 MHz: 30dBm.

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Software Information
The product software version is 8.0.5.7. Software updates will be released by the manufacturer to x bugs or enhance functions after the product
has been released. All software versions released by the manufacturer have been veried and are still compliant with the related rules.
All RF parameters (for example, frequency range and output power) are not accessible to the user, and cannot be changed by the user.
For the most recent information about accessories and software, please see the DoC (Declaration of Conrmation) at
http://consumer.huawei.com/certication.
ErP Product Information
Huawei Technologies Co., Ltd. hereby declares that its products conform to the Energy-related Products Directive (ErP) 2009/125/EC.
For detailed ErP information and the user manuals required by Commission Regulation, please visit: http://consumer.huawei.com/en/certication.
Please visit http://consumer.huawei.com/en/support/hotline for recently updated hotline and email address in your country or region.

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Kurzanleitung
Sobald Sie einen der drei HUAWEI WiFi Q2 Router eingerichtet haben und auf das Internet zugreifen
können, können Sie die anderen beiden Router ganz einfach mit dem Stromnetz verbinden, um den
Internetzugang zu errichten.
Suchen Sie nach „HUAWEI SmartHome“ im App Store oder scannen Sie den nachfolgenden QR-Code mit Ihrem
Telefon, um die App herunterzuladen und zu installieren .
Schritt 1: Installation der App
Play
Benutzer von Android/iOS können die App aus dem Google Play Store bzw. aus dem App Store herunterladen.
Wenn die HUAWEI SmartHome App bereits auf Ihrem Telefon installiert ist, prüfen Sie, ob es sich dabei um die aktuellste
Version der App handelt.
Download von Download aus dem

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Nehmen Sie einen der HUAWEI WiFi Q2 heraus und verbinden Sie ihn mit dem Ethernet-Kabel und dem Stromnetz.
HUAWEI WiFi Q2
Modem
Internet
Stecken Sie das
Netzwerkkabel in einen der
WAN/LAN-Anschlüsse des
Routers
Wandsteckdose
Schritt 2: Verbinden der Kabel
WAN LAN1 LAN2
WAN