Hughes HughesNet Fusion Multipath User manual

Welcome to HughesNet Fusion

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Copyright © 2022 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this
publication may be reproduced in any form or by any means without the written permission of Hughes Network
Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in
this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this
document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with
regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose.
Trademarks
HUGHES, HughesNet, HughesON, IPoS, SPACEWAY, and JUPITER are trademarks of Hughes Network Systems, LLC.
All other trademarks are the property of their respective owners.

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Before you begin
ENSURE YOUR EXISTING HUGHESNET WI-FI MODEM IS CONNECTED AND
PLUGGED IN!
An active HughesNet® service is required prior to installing the Multipath
Device.
The Multipath Device connects to your existing HughesNet Wi-Fi Modem.
Figure 1: Connected Antenna, Multipath Device, and HughesNet Wi-Fi Modem

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Included in the box
The following items are included and packaged as pictured in Figure 2.
•(1) Multipath unit
•(1) Antenna with cable
•(1) Power adapter
•(1) Power cord
•(1) Ethernet cable
•(2) double-sided tapes for antenna mounting
Figure 2: Boxed device and parts

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Connect and power up the new Multipath
Device
Plug the power plug into the power outlet AFTER connecting the antenna.
This is to avoid static electricity discharges that could shock you and/or
damage the device.
1. Connect and hand-tighten the antenna cables (Figure 3) to the Multipath
Device, taking care to match the labeled cable to the appropriate port.
a. Antenna cable with ANT1 label connects to the top ANT1 port.
b. Antenna cable with ANT2 label connects to the bottom ANT2 port.
Figure 3: Antenna ports

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2. Connect the Multipath Device to the HughesNet Wi-Fi Modem using the
provided Ethernet cable.
Figure 4: Ethernet cable connection
3. Place the antenna at least 1.5 feet (see Figure 5) from the following, but
do not mount the antenna during this step:
a. Large metal objects (such as shelves or cabinets), appliances, and
electronics, including the HughesNet Wi-Fi Modem.
Figure 5: Antenna Placement

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NOTE: Optimal signal strength is typically found near an exterior wall or
window. Avoid installing in a basement, if possible. The activation
step will guide you to position the antenna at a location with the
best signal strength. You may want to place the Multipath Device
on the floor during this process because it can tip over.
4. Connect the power adapter to the Multipath Device (Figure 6).
Figure 6: Power connection
It is very important to make sure that all connections are tight. The DC IN
power adapter connector must be seated correctly with no gaps as seen
above.
The Multipath Device power adapter connector uses a locking mechanism
to ensure it stays snugly connected to the device. Make sure the
connector is oriented correctly (see Figure 6) when plugging it into the DC
IN port; the flat side of the plug should face the closest edge as indicated
on the device.
5. Connect the power cord to the power adapter, then plug the power cord
into the power outlet.
Flat side
of power
adapter
connector

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Activate service and mount antenna
1. Ensure the SYSTEM LED on the front of the Multipath Device is BLINKING
and the SAT LED is SOLID.
Figure 7: Current LEDs
2. Go to https://fusion.hughesnet.com and follow the on-screen instructions
to start the activation and complete the installation.
Figure 8: Activation website
On - Solid
On - Blinking
On - Solid

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3. Secure the antenna to a flat surface using one of the following methods:
double-sided tape (hold for 30 sec. after application; not recommended
for windows), screws, or nails.
4. Re-tighten the antenna cables as they may have loosened while adjusting
the antenna.
Figure 9: Tighten antenna connections
Troubleshooting
In the event of an issue, check the following:
•The power light is ON.
•The connections for the antenna, Ethernet, and power are secure.
•The HughesNet Wi-Fi Modem is ON and connected to the Internet.
•The Ethernet cable connects the HughesNet Wi-Fi Modem directly to the
Multipath Device. Do not connect a switch, router, or any other
networking device between the two devices.
•If using your own Ethernet cable, ensure the cable is Cat5e, CAT6, or CAT7.
•Check your browser’s version and ensure you have the latest release.
Need help with the installation?
Call Hughes Customer Care toll-free at 866-347-3292
For Mulitpath Device FAQs, visit hninfo.us/fusion.

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Table 1: Multipath Device LED definitions
Multipath Device LED Definition
POWER
The LED will turn on within a few
seconds of power up and stays solid
until power is removed.
SYSTEM
(Solid)
The system and acceleration is fully
operational.
SYSTEM
(Blinking)
The system and acceleration is partially
operational, and requires attention.
SYSTEM
(Off)
The system and acceleration is not
ready/available.
SIGNAL
(Solid)
The wireless connection is fully
connected.
SIGNAL
(Blinking)
The wireless connection is
searching/connecting to the wireless
service
SIGNAL
(Off)
The wireless connection is not
ready/available.
SAT
(Solid)
The Multipath Device is connected to
the HughesNet Wi-Fi Modem.
SAT
(Blinking)
The Multipath Device is connected to
the HughesNet Wi-Fi Modem, but is
checking connectivity.
SAT
(Off)
The HughesNet Wi-Fi Modem is not
connected.