Tandberg Data SLR AUTOLOADER - SERVICE AND Installation and operating manual

TANDBERG SLR
AUTOLOADER
SERVICE AND REPAIR MANUAL
TANDBERG DATA ASA
P.O. Box 134 Kjelsås
N-0411 OSLO, NORWAY
Phone + 47 22 18 90 90
Telefax + 47 22 18 95 50
© Tandberg Data ASA
Part No.
43 20 72 – 03
December
2003

Related publications available from our Marketing Department:
Part No. Title
43 21 77 – 03 Tandberg SLR Autoloader Installation and User Manual
43 20 73 – 03 Tandberg SLR Autoloader SCSI Interface Manual
43 20 74 – 01 Tandberg SLR Autoloader Product Verification Report
43 04 44 - 11 Tandberg SLR 7-140 Tape Drive Product Reference Manual
43 07 43 - 13 Tandberg SLR 7-140 Tape Drive Programmers Reference Manual
This publication may describe designs for which patents are granted or pending. By
publishing this information, Tandberg Data ASA conveys no license under any patent or any
other rights.
Every effort has been made to avoid errors in text and diagrams. However, Tandberg Data
ASA assumes no responsibility for any errors which may appear in this publication.
It is the policy of Tandberg Data ASA to improve products as new techniques and
components become available. Tandberg Data ASA therefore reserves the right to change
specifications at any time.
We would appreciate any comments on this publication.

Table of Contents
Chapter 1 – Introduction..............................................................1
Models.......................................................................................2
Capacity................................................................................2
Data Transfer Rates.............................................................2
Media Compatibility..............................................................3
Product Description...................................................................3
Front Panel...........................................................................4
Control Panel........................................................................4
LCD Display .........................................................................5
Control Buttons.....................................................................5
LED Indicators......................................................................5
Front Panel Door..................................................................6
Tape Cartridge Magazine.....................................................7
Bar Code Reader..................................................................9
Calibrating the Bar Code Reader.......................................11
Rear Panel..........................................................................12
Embedded Diagnostics.......................................................14
Chapter 2 – Installation .............................................................16
Removing the Locking Pin ......................................................17
Reinstalling the Locking Pin....................................................18
Installation Procedure..............................................................18
Mounting Tabletop Units.....................................................19
Mounting Rack Units..........................................................19
Cabling and Interface Connections.........................................21
Power Cable.......................................................................21
Interfaces............................................................................22
Interface Cable Specifications............................................23
Interface Cable and Terminator Installation.......................23
Software Installation................................................................25
Chapter 3 – Operation................................................................26
System Power-Up....................................................................26
Selecting the Control Panel Display Modes............................27
The SLR Autoloader Menu Map.........................................27
Navigating Through the Menu Map....................................28
Entering the Menu Mode....................................................28
Exiting the Menu Mode.......................................................28
System Data Menu.............................................................28
Setup Menu........................................................................32
Utilities Menu......................................................................34
Autoloader Operation Modes...................................................35
Random Mode....................................................................35
Sequential Mode.................................................................35
Setting the Write-Protect Switch..............................................37
Cartridge Handling...................................................................38
Inserting Cartridges into the Magazine..............................38
Loading a Cartridge into the Drive.....................................38
Magazine Handling .................................................................40
Inserting a Magazine into the Unit......................................40
Removing the Magazine ....................................................40
Chapter 4 – Configuration..........................................................42
Setup Options..........................................................................42
Autoloader Options.............................................................42
SCSI Options......................................................................45
Utilities Options........................................................................46
Maintenance Submenu ......................................................46
Diagnostics Submenu.........................................................46
Security Submenu..............................................................47
Changing a Configuration Option............................................48
Entering Characters from the Control Panel...........................49
Tandberg SLR Autoloader Service and Repair Manual i

Tandberg Data Table of Contents
Default Setup Options..............................................................50
Setting a Password .................................................................51
Chapter 5 – Maintenance...........................................................53
Using the Cleaning Cartridge..................................................53
Installing a Cleaning Cartridge...........................................53
Running an Installed Cleaning Cartridge...........................54
Removing the Cleaning Cartridge......................................54
Installing Firmware Upgrades..................................................55
Firmware upload via SCSI..................................................55
Firmware upgrade via the serial port..................................56
Possible Upgrade Problems...............................................56
Chapter 6 – Troubleshooting.....................................................57
The Fault Screen.....................................................................57
Error Codes........................................................................58
Chapter 7 – Parts Removal and
Replacement................................................................................65
The Drive.................................................................................66
To remove the drive............................................................66
To replace the drive............................................................68
The Robot Shuttle Assembly...................................................70
Cleaning the Bar Code Reader..........................................70
Re-assembly after bar code reader cleaning.....................72
To remove the robot shuttle assembly...............................73
To replace the robot shuttle assembly...............................76
Appendix A – Specifications.....................................................81
Appendix B – Spares/Accessories ..........................................85
Appendix C – Emergency Magazine Removal ........................87
ii Tandberg SLR Autoloader Service and Repait Manual

Chapter 1 – Introduction
Tandberg Data’s SLR Autoloader is a compact tape cartridge loader designed for
secure, reliable unattended system backup. Based on advanced Scalable Linear
Recording (SLR) technology, the SLR Autoloader occupies only one half of the
shelf space in a standard 19” rack yet delivers impressive storage capacity through
its eight standard SLR data cartridges.
The tapedrive models SLR140, SLR100, SLR75 and SLR60 introduces Variable
Rate Randomizer (VR2) technology. VR2is an advanced data encoding method.
VR2improves code rate efficiency to more than 99% and can potentially double the
capacity and performance of a drive.
The entire system is under host control via an industry standard SCSI interface. Its
tape handling robotics are both rugged and simple for utmost reliability. The unit
requires no preventive maintenance beyond cleaning the tape drive.
The key features of the SLR Autoloader include:
•Removable 8-cartridge magazine
•Integrated Bar Code Reader standard
•Locking front door under system control
•Low Voltage Differential (LVD) / Single-Ended (SE) Interface
•Auto Clean Mode
•On-board Diagnostics.
Tandberg SLR Autoloader Service and Repair Manual 1
*** IMPORTANT ***
Review the READ ME FIRST caution at the beginning of
Chap. 2 before you power up the unit for the first time.

Tandberg Data Chapter 1 - Introduction
Models
There are tree models of the SLR Autoloader. The model number for each is
identical except for the last two/three digits which represent the maximum
compressed data capacity gigabytes (GB) for each cartridge used in a particular
model. See Tables 1-1 and 1-2 below.
For additional specification information, refer to Appendix A.
Capacity
SLR Autoloader Model Cartridge
Capacity
(Native)
Cartridge
Capacity
(Comp 2:1)
Magazine
Capacity
(Native)
Magazine
Capacity
(Comp 2:1)
Tandberg 1108 SLR 60 130 GB 60 GB 240 GB 480 GB
Tandberg 1108 SLR 75 38 GB 75 GB 304 GB 600 GB
Tandberg 1108 SLR 100 50 GB 100 GB 400 GB 800 GB
Tandberg 1108 SLR 140 70 GB 140 GB 560 GB 1,12 TB
Table 1-1 Data Storage Capacity
Data Transfer Rates
SLR Model Maximum Sustained
Rate, Native
Maximum Sustained
Rate, Compressed
Tandberg 1108 SLR 60 14.0 MB/s
14.4 GB/hr 8.0 MB/s 28.8 GB/hr
Tandberg 1108 SLR 75 4.0 MB/s
14,4 GB/hr 8.0 MB/s 28,8 GB/hr
Tandberg 1108 SLR 100 5.0 MB/s
18 GB/hr 10.0 MB/s 36.0 GB/hr
Tandberg 1108 SLR 140 6.0 MB/s
21,6 GB/hr 12.0 MB/s 43,2 GB/hr
Table 1-2 Data Transfer Rates
Note: The rates for compressed data are the native rates multiplied by the
compression factor, which depends on file content, but averages approximately 2:1.
Note: GB/hour rates are maximum and may vary due to the specific characteristics
of the data.
1End of Life 2003
2 Tandberg SLR Autoloader Service and Repair Manual

Media Compatibility
The SLR140, SLR100, SLR75 and SLR60 Autoloader models can perform the
following operations with the indicated media
Drives
Tape type SLR140 SLR100 SLR75 SLR60
SLRtape140 R/W - - -
SLRtape100 R/W R/W - -
SLRtape75 R/W R/W R/W -
SLRtape60 R/W R/W R/W R/W
SLRtape50 R/W R/W R/W R/W
SLRtape40 R/W R/W R/W R/W
SLRtape7 RRRR
SLRTape32 2-RRR
SLRtape24 -RRR
SLR5 --RR
Table 1-3 Media compatibility
Product Description
The SLR Autoloader family of products includes several features designed to
increase the ease of use and utility of the product. This includes a removable 8-
cartridge magazine for easy management of data sets or archival storage. Menu-
driven operator control panel interface with backlit LCD providing easy control of
configuration and diagnostic modes. Autoselecting AC input power for worldwide
application. Interface support for Ultra2 SCSI (LVD) and standard FAST SCSI
single-ended systems.
2Includes 13 and 26 GB Media
Tandberg SLR Autoloader Service and Repair Manual 3

Tandberg Data Chapter 1 - Introduction
Front Panel
The Front Panel includes the User Control Panel with LCD display and Control
Buttons, LED indicators, and the Front Door Panel.
Control Panel
The control panel presents:
•A backlit green LCD matrix display
•Four control buttons
•Two LED indicators (green and red/amber).
4 Tandberg SLR Autoloader Service and Repair Manual

LCD Display
In various modes of operation, the display panel screens can show you:
•Drive and loader status
•Menu choices, and
•Error messages.
Through most of its operation, the backlit screen displays four 20-character lines of
information. This manual refers to the four text lines of the screen as line 1 through
line 4, moving from top to bottom. You can scroll some screens to greatly expand
the amount of available information. A pointer symbol (θ) indicates additional
options.
Control Buttons
The control buttons let you perform manual tape handling operations, configuration,
and diagnostics:
•The Load button (top left) lets you load tapes from the magazine to the drive.
•The Unload button (lower left) lets you unload tapes from the drive and
return them to the magazine.
•The Open Door button (lower right) releases the door latch after the
completion of any in-process action and when the loader is idle.
•The Menu button (top right) lets you enter menu mode where you can select
configuration options and perform unit diagnostics.
When you enter menu mode, the buttons are re-identified on the display screen to
indicate the different functions they perform under alternate menu levels.
LED Indicators
The green Ready indicator illuminates when the unit is powered up and standing by
to receive instructions. When you start a load, unload, or open door action, the
Ready indicator goes out. The indicator remains illuminated as you enter menu mode
and as you then access the system data. The loader will not remain in a ready state if
you access any other area of the menu mode, and the indicator will then go out.
The red or amber Fault indicator illuminates when the unit experiences a mechanical
fault in the drive or loader robotics. If such a fault occurs, refer to the Error Code
tables in Chapter 6 – Troubleshooting. If that does not clear up the fault, contact
your Technical Support Representative.
Tandberg SLR Autoloader Service and Repair Manual 5

Tandberg Data Chapter 1 - Introduction
Front Panel Door
The door is opened by a control panel button, with the door latch being released by
the Autoloader robotic mechanism. In order to operate the front door AC power
must be applied. The hinged door swings open to the left, permitting access to the
tape cartridge magazine.
While the door usually remains locked during normal operations, you can open it,
even with a tape in the drive. If you try to open the door with a tape in the drive, the
unit displays a warning message. You can unlock the door or cancel the operation.
6 Tandberg SLR Autoloader Service and Repair Manual

Tape Cartridge Magazine
The 8-cartridge magazine is accessible through the front panel door. The rugged
polymer magazine fits into an alignment guide, which assures precise cartridge
positioning with respect to the loader robotics.
The only correct insertion orientation for the magazine is shown in the photographic
sequence on the next page.
As the magazine moves into its loader compartment, it should move inward until it
snaps into place. (The two chassis metal detents snap into the magazine slots in its
top surface). The magazine locks into position when you close the front door panel.
Note: The SLR Autoloader is shipped with a soft vinyl dust cover for use when the
magazine is not installed in the loader unit. The cover is contained in the
Accessories Kit box and can be easily slipped over the open end of the magazine.
The SLR Autoloader magazine is shown here:
Tandberg SLR Autoloader Service and Repair Manual 7

Tandberg Data Chapter 1 - Introduction
LOADING VIEW #1
FRONT VIEW
Proper alignment of magazine prior
to loading it into its bay in the SLR
Autoloader.
LOADING VIEW #2
DIAGONAL SIDE VIEW
Better view of the front end of the
magazine entering its bay of SLR
Autoloader.
LOADING VIEW #3
FRONT VIEW
View of magazine properly locked
into detent position.
8 Tandberg SLR Autoloader Service and Repair Manual

Bar Code Reader
An integrated bar code reader is installed as standard equipment in the SLR
Autoloader. It is an integral part of the robot shuttle assembly and moves with it.
At power up, the loader automatically pulls each cartridge into the robot shuttle to
scan the bar code, and replaces it in the magazine. If the magazine is full, then it
takes approximately 150 seconds (in addition to the normal inventory / calibration
time) to scan all cartridges, since one cartridge can be scanned in 9 seconds, then
returned in equal time to its slot.
Usually hidden by the metal chassis, the bar code reader is located at the leading
edge of the shuttle slot as shown in the following illustration:
Tandberg SLR Autoloader Service and Repair Manual 9

Tandberg Data Chapter 1 - Introduction
Bar Code Label
The bar code label is encoded with a Code 3 of 9 standard bar code format.
The label for all cartridges consists of six alphanumeric characters: three alpha
characters and three numeric characters. The cleaning cartridge uses CLN as the
alpha characters. For example:
Data cartridge ABC000
DEF123
Cleaning cartridge CLN000
CLN123
Note: You should enable the Enable Check Char option for the most reliable bar
code reader function.
Position the label centrally on the cartridge spine with the six alphanumeric
characters aligned with the cartridge’s base plate.
Ordering Bar Code Labels
You should order additional bar code labels directly from Tandberg Data. Tandberg
bar code labels are made of a mirror-like substrate with special reflectivity, bar
widths, and other characteristics.
Caution: Do not substitute any other bar code labels. They will be unreadable.
See Appendix B – Spares/Accessories for part number information.
10 Tandberg SLR Autoloader Service and Repair Manual

Calibrating the Bar Code Reader
To calibrate the bar code reader, do the following:
1. Insert a cartridge in Slot 2 of the SLR Autoloader. Make sure the cartridge has a
bar code label that is:
•Tandberg approved for SLR Autoloader
•Clean
•Properly positioned on the cartridge.
2. Power up the Autoloader.
3. Press and hold down the Menu button while you press and release the Load
button.
4. Continue holding down the Menu button until the READY light turns off. This
will take abt. 10 seconds.
5. From the DIAGNOSTICS menu, scroll down to and select Barcode Calibration.
The SLR Autoloader fetches the cartridge from Slot 2 and moves the cartridge
back and forth across the bar code reader sensor.
It displays the upper and lower values as it progresses through the calibration
and then displays one of the following:
•If the calibration passes
PASSED
•If the calibration fails or is aborted ABORTED
•If there is no cartridge in Slot 2 NO CARTRIDGE IN SLOT 2
6. If there is no cartridge in Slot 2, exit the DIAGNOSTICS MENU, open the door,
place a cartridge in Slot 2, reinsert the magazine and start the procedure again
from Step 3.
Tandberg SLR Autoloader Service and Repair Manual 11

Tandberg Data Chapter 1 - Introduction
Rear Panel
The rear panel includes eight mechanical devices that relate to bus communication,
firmware upgrading and troubleshooting, device cooling, and line power. Bus
communication between the SCSI Bus connector and the Host adapter occurs
through SCSI Bus connectors (see SCSI In and SCSI Out). The Diagnostic Port
provides sequence information, diagnostic test results and firmware updates. Line
power is supplied and monitored after its circuit is opened by the Power Input Plug,
Power Supply Fuse (in its holder) and the Power Switch. The Product Information
Label includes Model and Serial numbers and cautionary information.
Note: The two empty screw holes on the bottom of the panel are intended for use
only if you mount the unit in a rack. If you have ordered the rack mount conversion
kit, the appropriate fasteners used in this location are provided.
Integrated Cooling Fan
The rear panel contains a single forced-air cooling fan, which draws air inward
through the front of the unit and expels it out the back. The fan prevents overheating
of the drive and robotics electronics, the motors, and the power supply.
Since there is no air filter to clean on a regular basis, you should inspect
occasionally for lint or dust buildup and vacuum the area if necessary.
12 Tandberg SLR Autoloader Service and Repair Manual

Power Switch
The power switch is located on the upper right corner of the rear panel. It is a two-
position rocker switch that controls the supply of AC power to the unit:
•To turn the power ON, depress the switch on the 1side. The LCD display
illuminates.
•To turn the power OFF, depress the switch on the 0side.
Power Supply
The auto ranging power supply will adjust to the operating voltage range supplied
through the power cable. The nominal range is 110–240 VAC. The power supply is
capable of operating at 50 or 60 Hz without modification. AC power from a properly
grounded outlet is supplied through a line power cable shipped with the SLR
Autoloader.
For more information on line power cables, see the Power Cable section of Chapter
2 – Installation.
Power Supply Fuse Holder
The power supply fuse holder is located below the power switch as indicated by the
outline diagram on its surface. The procedure for accessing power fuse (and its
spare) is shown below.
Note: Before replacing the fuse, set the Main power switch to OFF and remove the
power cord.
Tandberg SLR Autoloader Service and Repair Manual 13

Tandberg Data Chapter 1 - Introduction
SCSI Interface Connectors
The SCSI Interface connectors link the internal SCSI bus devices (SCSI drive and
robotic controllers) to the external host adapter. The bi-directional SCSI bus
transfers the SCSI commands and data. To provide this function, there are two 68-
pin, high density, shielded D-type SCSI Connectors which connect to shielded SCSI
Type P cables. The pair of connectors allows for daisy chaining more than one SLR
Autoloader to a host adapter or other SCSI-compatible device. When only one SCSI
connector is used, the second connector must be terminated using the supplied
LVD/SE dual mode terminator.
Ethernet Port
The Ethernet port is reserved for future use.
Diagnostic Port
The Diagnostic port (RS-232) is used to upload fault analysis data by the service
technician after a fault condition occurs. It is also used to update the firmware in the
controller card’s flash memory.
Embedded Diagnostics
•The SLR Autoloader includes three levels of diagnostics:
•The Power-On Self Test (POST) — Performs several verification and
memory tests when you power on the unit.
•User Diagnostics — Lets you change setup options. Select from front panel.
•Tech Support Diagnostics — Used by Technical Support Engineers to
diagnose faults and service the unit.
14 Tandberg SLR Autoloader Service and Repair Manual

This Page Intentionally Left Blank
Tandberg SLR Autoloader Service and Repair Manual 15

Chapter 2 – Installation
Tandberg Data has installed a locking pin as a precautionary safety mechanism to
prevent damage to the SLR Autoloader during shipment from the factory. Inserted
from underneath the loader floor, the pin prohibits any lateral movement of the
shuttle assembly by locking it down.
CAUTION!
You must remove
the Shuttle Locking Pin
before powering up the unit
or it will not operate.
See the procedure on the following pages.
Carefully unpack the unit from the shipping container. Save the container and
packing materials in case you need to return the unit to Tandberg Data for repairs.
Review the contents of the shipping container to be sure that all parts were included
in the shipment. A complete package for the SLR Autoloader consists of the
following items:
•A factory-assembled SLR Autoloader unit (black or gray metal box)
containing one cartridge magazine.
Note: The SLR Autoloader contains no cartridges prior to shipment.
•An Accessory Kit Box containing:
⎯1 The Tandberg Recource CD containing this manual.
⎯1 Warranty/Registration Card
⎯2 Line Power Cords: one for USA, one for European power outlets
⎯1 Data Cartridge
⎯1 Cleaning Cartridge
⎯1 SCSI Interface Cable
⎯1 68-pin LVD/SE Terminator.
⎯1 Magazine Dust Cover
Note: If you haven’t done so, remove the locking pin from the SLR Autoloader.
Tandberg SLR Autoloader Service and Repair Manual 16
*** READ ME FIRST ***