Vivotek ND9323P User manual

VIVOTEK - Built with Reliability
User's Manual - 1
Rev. 1.6.1.11
Rev. 1.0
User’s Manual
ND9425P Network Video Recorder
H.265/H.264 • 8/16 CH • 8/16 port PoE • 2 HDDs • ONVIF •
HDMI/VGA Monitor Display • RAID0/1 • VIVOCloud • POS Integration
ND9323P
Rev. 1.0

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2 - User's Manual
Table of Contents
Chapter One Hardware Installation and Initial Conguration ...................................................................................... 8
Introducing the Network Video Recorder ............................................................................................................... 8
Special Features ............................................................................................................................................. 8
Safety .............................................................................................................................................................. 9
Chassis Dimensions .................................................................................................................................. 10
Physical Description ........................................................................................................................................... 10
LED Indicators...................................................................................................................................................... 30
Power Up and Power Down ................................................................................................................................. 31
Section One Management over a Local Console...................................................................................................... 32
Chapter Two Introduction to the Local Console Interface.......................................................................................... 32
2-1. How to Begin.......................................................................................................................................... 34
2-2. Operation on Camera View Cell............................................................................................................. 40
2-2-1. PTZ Panel........................................................................................................................................... 40
2-2-2. Digital zoom Panel.............................................................................................................................. 43
2-2-3. Play Recording Clips Panel ................................................................................................................ 44
2-2-4. DI/DO.................................................................................................................................................. 45
2-2-5. Others ................................................................................................................................................. 45
2-2-6. Right-click Commands........................................................................................................................ 46
Chapter Three Conguation Using the Local Console .............................................................................................. 47
The Main Control Portal ....................................................................................................................................... 47
3-1. Layout .................................................................................................................................................... 47
3-2. DI/DO ..................................................................................................................................................... 47
3-3. Search recording clips ........................................................................................................................... 48
3-3-1. Basic Search................................................................................................................................ 48
3-3-2. Alarm Search ............................................................................................................................... 51
3-3-3. POS Search................................................................................................................................. 55
3-3-5. Smart VCA event search ............................................................................................................. 58
3-3-6. Storyboard ................................................................................................................................... 66
3-4. Export recordings................................................................................................................................... 70
3-5. Settings .................................................................................................................................................. 72
3-5-1. Settings - Overview...................................................................................................................... 72
3-5-2. Settings–Camera–Management.................................................................................................. 73
3-5-3. Settings–Camera–Recording....................................................................................................... 80
3-5-4. Settings–Camera–Recording....................................................................................................... 81
3-5-5. Settings–Camera–Media ............................................................................................................. 83
3-5-6. Settings - Camera - Image........................................................................................................... 90
3-5-7. Settings–Camera–Motion Detection............................................................................................ 95
3-5-8. Settings - Camera - PTZ settings ................................................................................................ 96
3-5-9. Settings - Camera - Port forwarding ............................................................................................ 98
3-5-10. Settings - Camera - Update rmware ........................................................................................ 99

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3-5-11. Settings–Alarm–Alarm ............................................................................................................ 101
3-5-12. Settings - Alarm - Email ...........................................................................................................114
3-5-13. Settings–System–Information..................................................................................................115
3-5-14. Settings–System–Maintenance ...............................................................................................116
3-5-15. Settings - System - Display......................................................................................................117
3-5-15. Settings - System - PoE management.....................................................................................118
3-5-16. Settings - System - UPS......................................................................................................... 120
3-5-17. Settings - System - Log .......................................................................................................... 121
3-5-18. Settings - System - VIVOCloud service.................................................................................. 123
3-5-19. Settings – System - Customer support................................................................................... 124
3-5-20. Settings–User ......................................................................................................................... 125
3-5-21. Settings–User-Login / Logout ................................................................................................. 127
3-5-22. Settings–Storage .................................................................................................................... 128
Storage Volume RAID Levels..................................................................................................................... 130
3-5-23. Settings - Storage - Scheduled backup .................................................................................. 135
3-5-24. Settings - Network .................................................................................................................. 138
Settings - Network - IP ........................................................................................................................ 138
Settings - DDNS.................................................................................................................................. 139
Settings–Service ................................................................................................................................. 140
3-6. POS .................................................................................................................................................... 144
3-8. Information .......................................................................................................................................... 146
Section Two Management over a Web Console .................................................................................................... 147
Chapter Four Login and Getting Started ................................................................................................................ 148
4-1. Login .......................................................................................................................................................... 148
4-2. Graphical Layout and Screen Elements - Liveview.................................................................................... 152
4-2-1. Device List Panel ............................................................................................................................. 153
4-2-2. Layout .............................................................................................................................................. 156
4-2-3. Scene............................................................................................................................................... 157
4-2-5. View Cell panel ................................................................................................................................ 158
Adding Cameras to View Cells ........................................................................................................................ 158
4-3. Graphical Layout and Screen Elements - Playback................................................................................... 165
Playback Panel ......................................................................................................................................... 166
4-4. Graphical Layout and Screen Elements - Search ...................................................................................... 168
Chapter Five System Settings................................................................................................................................ 170
Safety and Compatibility......................................................................................................................................... 172

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The NVR also supports the VIVOCloud Retail app. Please refer to the VIVOCloud Retail app
User Guide for details.
IMPORTANT:
セキュリティ基準（新規則第 34 条の 10)
「本製品は 電気通信事業者（移動通信会社、固定通信会社、インターネットプロバイダ等）
の通信回線（公衆無線 LAN を含む ）
に直接接続することができません。本製品をインターネットに接続する場合は、必ずルータ等
を経由し接続してください。」

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User's Manual - 5
Revision History
* Rev. 1.0: Initial release.
Currently the sheye dewarp function (1R & 1P) is only available on a web console using the
Chrome browser.
IMPORTANT:

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The following are the limitations for web access using the non-IE browsers:
1. Playback: fast forward, back forward, next frame buttons are not available.
2. Snapshot and Auto screen ratio not available on Safari.
3. Web browsers supported:
- Chrome v68.0.3440 and later o󰀩cial version
- Firefox v61.02 and later o󰀩cial version
4. OSes supported
- Windows
■ Windows 7, 64 bit
■ Windows 10
5. Minimum PC hardware requirements
1. CPU: Intel i5 4th generation and higher
2. RAM: 4GB and higher
NOTE:
1. The NVR is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
NOTE:
Use the NVR only with a DC power supply that is UL listed, and limited power source (LPS)
certied. The power supply should bear the UL listed and LPS marks. The power supply should
also meet any safety and compliance requirements for the country of use.
1. La NVR ne doit être raccordée qu’à des réseaux PoE, sans routage vers des installations
extérieures.
2. Pour les raccordements PoE, utilisez uniquement un équipement de TI homologué UL, avec
une sortie PoE.
REMARQUE :
n’utilisez la NVR qu’avec un bloc d’alimentation CC homologué UL, ainsi qu’avec une
alimentation limitée (LPS) certiée. Le bloc d’alimentation doit porter les indications
d'homologation UL et LPS. Il doit également répondre aux exigences en matière de sécurité et
de conformité relatives au pays d’utilisation.
NOTE:

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Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent inconvenient
or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of the
machine.
Tips: Tips are useful information that helps enhance or facilitate an installation, function, or
process.
WARNING! or IMPORTANT: These statements indicate situations that can be dangerous or
hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might occur
to an operator.
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera
is not only a high-performance web-ready camera but can also be part of a exible surveillance
system. It is the user’s responsibility to ensure that the operation of such devices is legal before
installing this unit for its intended use.
It is important to first verify that all contents received are complete according to the Package
Contents listed below. Take note of the warnings in the Quick Installation Guide before the
Network Camera is installed; then carefully read and follow the instructions in the Installation
chapter to avoid damage due to faulty assembly and installation. This also ensures the product is
used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who
have basic networking knowledge. It is designed for various applications including video sharing,
general security/surveillance, etc. The Configuration chapter suggests ways to best utilize the
Network Camera and ensure proper operations. For creative and professional developers, the
URL Commands of the Network Camera section serves as a helpful reference to customizing
existing homepages or integrating with the current web server.
Package Contents
■ ND9323P or ND9425P
■ Power cord
■ Quick Installation Guide
■ Mouse
■ Screws
The operating system and management software are installed on a ash memory mounted on
the main board. Except for running the plug-ins for the onscreen control on a web console, there
is no need to install software.
NOTE:

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Chapter One Hardware Installation and Initial
Conguration
Introducing the Network Video Recorder
VIVOTEK’s ND9323P and ND9425P are the H.265 Linux-based standalone NVRs with embed-
ded PoE. Equipped for up to 8-CH/16-CH network cameras, the NVRs support 8x or 16x 802.3
at/af PoE ports. Both also display the PoE power information, providing for a more convenient
and smarter installation.
The NVR also supports remote and mobile access via VIVOCloud and iViewer apps for both
iOS and Android handheld devices. The VIVOCloud app provides instant push notification and
direct video playback functions when triggered by an alarm notification, providing users with a
flexible and intelligent NVR for seamless use in small to medium sized video surveillance appli-
cations.
With H.265 compression technology and embedded with 2 HDD’s providing up to 16TB of stor-
age space, the NVR offers greater than 30% more recording capacity than H.264 systems. This
advancement provides users with more storage space for longer durations of video recording.
In addition, the RAID 0/1 configurations provide further data security in the rare event of a hard
drive failure.
For high-quality and detailed images, the NVR supports a maximum network camera resolution
of 4K,12-Megapixels. Furthermore, the NVR supports VIVOTEK’s fisheye network camera “Fish-
eye Dewarp” function via a web console, which provides multiple de-warping modes in live view
and playback, ensuring the correct angle of video view and detailed information for flexible us-
age. Lastly, to quickly and intuitively find any target event, the NVR is equipped with the “Story-
Board Search” function, which provides a glimpse of past recordings over an intuitive timeline.
The NVR supports HDMI and VGA local video output, so users can control the GUI OSD inter-
face via mouse & keyboard, eliminating the need for a separate PC to search video or playback
from the NVR. Additionally, the intuitive and friendly VIVOTEK GUI design gives users a smooth-
er control experience.
Special Features
● Runs on embedded Linux
● 1 x HDMI and 1 x VGA for local display
● 2 x HDD bay
● 1 x Gigabit RJ45 Ethernet port for uplink;
● 2 x USB Ports (1 USB 3.0 in front and 1 USB 2.0 in Back)
● Size: 360 mm (W) x 311 mm (D) x 44 mm (H). Weight: 3.16kg (w/o HDD).
● 8- or 16-CH Live View & 4-CH Synchronous Playback (web console)
● H.265 / H.264 / MJPEG
● Supports RAID0 and RAID1 volume configuration.

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Safety
 Connect the system to an earthed main power outlet.
 Never open the housing of the power supply unit.
 Install and operate the system only in a dry, weather-proof location.
Observe the following safety factors:
• Is there visible damage to the system or power cord?
• Is the system operating correctly?
• Has the system been exposed to rain or moisture?
• Has the system been in a long storage under harsh conditions or exposed to
unconforming stress?
The relevant electrical engineering regulations must be complied with at all times during
installation.
Ensure that all maintenance and repair work is handled by qualified personnel such as
electrical engineers or network specialists.
 Read this manual before installing or operating the system. The documentation contains
important safety instructions about permitted uses.
The rated AC input is: 100-240V~ 3.5A, 60-50Hz; the max. consumption: 170W (ND9323P),
250W (ND9425P).
If a fault occurs, disconnect the power cord from the power supply.
Do not install the system close to heaters or other heat sources. Avoid locations with direct
sunlight.
All ventilation openings must not be blocked.
Use only the cables shipped with system or use appropriate cables that can withstand elec-
tromagnetic interference.
● PTZ Support
● Snapshot / Export Media
● Digital zoom Video Control
● VIVOCloud for effortless access from cell phones using a QR code
● Terminal block pins for DI/DO connection.
● Configuration Backup / Restore
● Compatible with VIVOTEK VAST Central Management Software*
● Integration with VIVOTEK Network Cameras
● VIVOTEK iViewer Support (iOS/Android cellphone/hand-held devices)
*The VIVOTEK VAST Central Management Software is not included in the package.

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Chassis Dimensions
366
46 320.3
Physical Description
Front View
4
1 23
1Network uplink status/activity LED
2System status LED
3System power status
4 USB 3.0 port
1

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User's Manual - 11
Rear View
9
1
34
5
8
2
67
1PoE ports # 1 to #16 (ND9425P) 6Audio OUT
2RJ45 port - GbE uplink 7VGA
3HDMI 8DI/DO terminal block
4 USB 2.0 port 9 Power socket (110/240V AC), w/ a power
button
5Audio IN
IMPORTANT:
It is important to leave a clearance of 25cm behind the chassis. The clearance is required to
ensure an adequate airow through the chassis to ventilate heat.
25cm
To ensure normal operation, maintain ambient airow. Do not block the airow around chassis
such as placing the system in a closed cabinet.
NOTE:
You can also use the Reset button to restore system defaults. Press and hold down the button
for longer than 5 seconds. The system should start restoring defaults.
IMPORTANT:
The total power budget for the ND9323P’s 8 PoE ports is 120W.
The total power budget for the ND9425P’s 16 PoE ports is 200W. Every 8 ports (#1 ~ #8 or #9 ~
#16) provides 100W.
Please ensure the camera PD specication meet the NVR PSE power supply specication be-
fore installation.

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SATA hard disk(s) are user-supplied. The network video recorder can readily accommodate
most of the o󰀨-the-shelf SATA hard drives.
Hardware Installation
2
2. Use a screwdriver to loosen the retention screws on the sides and the back of the chassis.
Slide the top cover back, and then remove the top cover.
1. Attach 4 foot pads to the bottom of the enclosure.

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User's Manual - 13
4. Connect the SATA power and SATA data cables to the hard disk drives.
SATA power SATA data
3. Connect SATA data and power cables to the main board.
SATA1 SATA2
J1002
SATA Data x2
SATA Power x1
Reset

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SATA1 SATA2 J1002
5. Install hard drives to the chassis. Note that the screws pass through the bottom of the chas-
sis and secure the hard drives using the mounting holes at the bottom of hard drives. When
installing hard drives, their label side should be facing up, and the connector side facing the
inside of the chassis.
When securing screws to the hard drives, do not complete-
ly fasten the screws. Fasten the screws half way and insert
the screw heads into the key slot holes. When they are in
place, fasten the screws from the bottom of the chassis.

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User's Manual - 15
7. When done, install the top cover.
6. Secure the hard disks to the mounting positions in the chassis with its label side facing up,
and the connectors facing the inside of the chassis. The sample drawing below shows the
positions.
SATA2
SATA1
J1002
SATA1
H.D.D.
SATA2
H.D.D.

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Rack-mounting (Optional, and the rack-mount brackets are separately
purchased)
If you need to install the NVR system into a rack cabinet,
1. Secure the brackets to the sides of the chassis by driving 3 included screws.
If you have either a round-holed or square-holed rack, install cage nuts or clip nuts to the
desired positions on the rack posts.
The instructions below are based on the installation to a 4-post equipment rack.
The slide rails apply to rack cabinet of a depth of 700 to 900mm. With 2 hard drives, the
chassis can weigh up to 4kg.
IMPORTANT:

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2. Secure the chassis to rack posts using 2 M6 screws on each side.
M6

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Interface Connections
1. Connect to a monitor using an HDMI cable. VGA is also supported.
2. Connect CAT5e or better-quality Ethernet cable to the GbE Ethernet ports.
3. Connect USB devices such as, mouse, keyboard, USB optical drive, or USB thumb drive (for-
matted in FAT format), joystick, or UPS.
4. Connect external devices, such as sensors, relays, or alarms to the terminal block.
5. Connect the system to the power mains.
3
Camera 01 Camera 02 Camera 03
Camera 04 Camera 06
Camera 05
Camera 07 Camera 08 Camera 09
AC100~240V
50/60Hz
LAN
USB 2.0
LAN/WAN
#1 ~ 8 or 16
PoE

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1. Although the system supports MAC Binding, the system should be able to detect VIVOTEK's
cameras within the network regardless of the presence of a DHCP server. The onboard DHCP
server provides IPs for the connected PoE cameras (10.1.1.1 onward). The uplink Ethernet
port acquires a di󰀨erent IP from the network it connects to .
2. Note on external storage enclosure via the USB 3.0 interface:
NOTE:
2-1. If external USB 3.0 storage is attached, a max. volume size of 16TB is supported. The
NVR supports the connection to a USB3.0 storage with a maximum of 5 disk drives. The
minimum storage size in the external storage is 64GB.
2-2. The external storage must be powered on rst before the NVR.
2-3. Hot-swapping is not supported. If the external storage is disconnected, recording will be
continued using the NVR's internal disk drives.
2-4. The storage conguration on the external storage is separately congured, e.g., RAID
conguration. The RAID volume on the external storage appears to the NVR as a single
large disk drive, and you should create a volume from it from the Storage conguration
page.
2-5. If the disk drives in the external storage are not congured into the NVR's storage
volumes, you can use them as the external backup devices. To do so, you should format
disk drives in the external storage in the FAT32 or NTFS format, and export the recorded
video on NVR to these disk drives.
2-6. Limitations:
• When you are exporting video to the disk drives in an external storage, you cannot
select the other disk drives to create a new volume.
• If the disk drives or volumes in the external storage is smaller than 1TB, you cannot
congure them as volumes for the NVR.
• The connection interface to external storage must comply with the USB 3.0
specications.
2-7. The RAID or volume conguration in the NVR does not extend to include devices in the
external storage.

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Terminal Block Connections
The terminal block pinouts is shown as follows:
The relay pins default status is set to Normally Open. Connect your relay or external devices’
signal wires to the system, the system will automatically detect the current signal status. You
can then trigger the external devices using the DI/DO panel on the live view.
You can also congure the system alarm setting for the system to automatically trigger a relay
pin on the occurrence of system events. See Alarm settings on page 101.
ssss
Normally Open
pin
Common pin
Normally Closed
pin
Coil
1Relay_NO
2Relay_COM
3DI1
4DI2
5DI3
6DI4
7GND
8GND
The GND are common ground for the DIs.