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2.4. General warranty conditions
Hydaram guarantees that all products are free from material or manufacturing defects. Under the terms of
this warranty, Hydraram’s responsibilities are limited to the repair or replacement with a similar part at the
company’s plant, on condition that the product is returned within 8 days of the date on which the defect is
detected, and provided the defect is correctly identified by photographs or the product is returned with all
shipping expenses prepaid.
The company will replace or repair, at its own discretion, any part that, after examination, is determined
to demonstrate material or manufacturing defects. In any event, Hydraram’s responsibility shall be limited
to the original purchase price of the product; any costs incurred in relation to the necessary inspections
or report generation are excluded. No repairs will be carried out on site; the warranty applies exclusively
when the product is returned to the company.
Any claim made under warranty will only be taken into consideration once a written appeal is made to the
dealer or manufacturer. This must be done directly after the damage or fault occurs and at least within 24
hours of any irregularities and problems arising.
All claims under conditions of the warranty must contain the following data; the type of machine the
product has been mounted on, the serial number of the grab, the record of the defective part(s) and a
description of the fault, photographs, copy of the delivery papers and invoice and a copy of the invoice of
the piece of equipment concerned.
This warranty replaces any other warranties, expressed or implied, including, but not limited to, guarantees
of marketability and suitability, irrespective of purpose; furthermore, under the terms of this warranty
Hydrarm’s obligations and responsibilities shall not include any shipping or other expenses, i.e. installation
costs or liability for any direct, indirect or resultant damages or for delays caused by any such defect.
This warranty applies exclusively to new products manufactured by Hydraram. Products manufactured by
third parties are covered exclusively by warranties oered to Hydraram by the respective suppliers and will
be subjected to any inspections or checks as requested by such parties.
Products manufactured or welded by Hydraram as standard units are guaranteed for twelve (12) months
from the delivery date. This guarantee period is completely independent of the eective date the product
was put into operation.
Minor repairs can be carried out in consultation with the dealer; the necessary parts which fall under the
warranty, will be delivered without charge. For larger repairs the grab should be sent to your dealer or
manufacturer for repairs or modifications. The work and necessary parts are free of charge. However,
transport costs and call-out charges to and from your dealer or manufacturer are not covered.
The manufacturer is not liable for consequential loss caused by a defective demolition and sorting grab
(consequential loss to excavators, consequential loss due to a stationary excavator or the suspending of
work activity).
If the customer tampers with the product or attempts to disassemble in any other location than the
supplier’s premises or repair workshop, and/or without notifying the manufacturer in advance, this warranty
shall be considered null and void. Hydraulic cylinders or components returned under the guarantee must
not be disassembled and must be returned intact to Hydraram. Any welding, modifications or repairs to
