I-O Corporation Pro Edge User manual

Copyright and Trademark notices
Thin Client User’s Guide 1
Linux Thin Client
User’s Guide
I-O Corporation, 14852 South Heritage CrestWay, Unit 1-A, Bluffdale, UT 84065 www.iocorp.com
Sales: 801-973-6767 [email protected]
Technical Support: 801-972-1446 [email protected]m

Copyright and Trademark notices
Thin Client User’s Guide 2
Copyright and Trademark Notices
Copyright 2008 I-O Corporation
ALL RIGHTS RESERVED
Information in this document is subject to change without notice and does not represent a commitment
on the part of the manufacturer. No part of this guide may be reproduced or transmitted in any form or
means and for any purpose, without the express written permission of the manufacturer.
I-O® and Pro|Edge® are registered trademarks of I-O Corporation.
Citrix and ICA are registered trademarks of Citrix Systems, Inc.
Windows and RDP are trademarks or registered trademarks of Microsoft Corporation.
VNC is distributed under the GNU General Public License.
All other trademarks and registered trademarks are property of their respective owners.
Every effort has been made to make this guide as complete and accurate as possible, but no warranty
of fitness is implied. The authors and the publisher shall have neither responsibility nor liability to any
person or entity with respect to loss or damages arising from the use of information contained in this
guide.
Document Number: WBT300-OMAN03-100
February 2012
I-O Corporation
14852 South Heritage Crest Way, Unit 1-A
Bluffdale, UT 84065
801-973-6767
801-974-5683 fax
www.iocorp.com

Table of Contents
Thin Client User’s Guide 3
Table of Contents
Introduction .................................................................................................................................. 5
About The I-O Thin Client .............................................................................................................................5
About this Guide............................................................................................................................................5
Related Information.......................................................................................................................................6
Install the Thin Client ................................................................................................................... 7
Step One: Unpack.........................................................................................................................................7
Step Two: Prepare ........................................................................................................................................7
Step Three: Connect accessories and power...............................................................................................8
Step Four: Connect to the Server .................................................................................................................9
Step Five: Start the Thin client....................................................................................................................10
Status of LEDs on the Front and Rear Panels............................................................................................10
Shutting Down the Thin client .....................................................................................................................10
Setup the Thin Client...................................................................................................................11
Step One: Configure the IP Address...........................................................................................................11
Step Two: Setup the Terminal Name..........................................................................................................13
Step Three: Set the Administrative Password ............................................................................................15
Creating Connections .................................................................................................................16
Overview of the Thin Client Settings...........................................................................................................16
Creating Connections.............................................................................................................................17
Specifying AutoStart / Default Connection.............................................................................................19
Editing a Connection..............................................................................................................................20
Deleting a Connection............................................................................................................................20
Starting a Connection.............................................................................................................................20
Closing a Connection.............................................................................................................................20
Advanced Configuration.............................................................................................................21
Altiris Deployment Solution.........................................................................................................................21
Pro|Edge Management Utility .....................................................................................................................21
Save a Configuration..............................................................................................................................22
Send a Configuration to a Thin Client....................................................................................................23
Restoring Factory Defaults ....................................................................................................................25
Altiris Agent............................................................................................................................................25
ICA Global Settings................................................................................................................................26
Pro|Edge Management Utility Upgrade Process ...................................................................................27
Image Upgrade Process ........................................................................................................................27
Obtain Firmware.....................................................................................................................................27
Upgrade using Altiris Deployment Solution............................................................................................27

Table of Contents
Thin Client User’s Guide 4
Upgrade using a USB Thumb Drive.......................................................................................................27
SUDO Upgrade Process........................................................................................................................28
Uninstalling the Pro|Edge Management Utility.......................................................................................30
Restoring Factory Defaults ....................................................................................................................30
Troubleshooting ..........................................................................................................................31
General Troubleshooting.............................................................................................................................31
Manufacturer’s Warranty & Repair Policy..................................................................................33
FCC & European Compliance.....................................................................................................37

Introduction
Thin Client User’s Guide 5
Introduction
About The I-O Thin Client
The I-O Thin Client is a robust solution available for thin client computing in the IBM, Windows, Citrix,
VMware and UNIX environments.
Equipped with a Linux operating system, the product provides seamless connectivity to Windows,
VMware and Citrix virtualization using RDP, VMware View PCOIP and Citrix’s ICA and HDX protocols.
The client can also be used as a web based client where it includes a local browser to provide instant
access to the internet.
Remote management is provided through the Pro|Edge Management Utility which allows the system
administrator to remotely access, configure and update the thin client.
Pro|Edge also supports the Altiris Deployment Solution. The thin client is shipped with the Altiris client
already installed and can be used immediately in existing Deployment Server environments. You may
need to purchase an Altiris Client License if you are not able to utilize an Altiris Client License already
installed in your Deployment Server.
The term client is used in this guide to represent the I-O Thin Client.
Consistent with our policy of continuous development, the product you received may have features in
addition to those described in this guide. Please visit us at www.iocorp.com for current information.
About this Guide
This guide is intended to assist the network administrator of your organization to setup and configure
the software of the thin client.
The following symbols are used in the guide.
Caution: This symbol highlights procedures that, if not correctly performed or adhered to, could
damage or corrupt the product or adversely affect the security and functionality of the product.
Do not proceed beyond such points until the required conditions are fully understood and
achieved.
Note: This symbol denotes useful additional information that is relevant to the procedure or
feature being described.
Tip: This symbol denotes a hint, shortcut or alternate method to aid or supplement the
procedure being described.
The guide contains screenshots of relevant dialog boxes and windows for your reference. The sizes of
screenshots are not representative of the actual sizes of the dialog boxes and windows on your screen.


Introduction
Thin Client User’s Guide 6
Related Information
Besides this guide, the following other documents contain information relevant to the thin client. These
documents are available in PDF format on the CD that was provided with the product. . They may also
be accessed from the Configuration Utility’s Help menu.
Pro|Edge Management Utility
This document is available from the Help menu when the Configuration Utility is running.
ICA Client Administrator’s Guide
This document provides the administrator with detailed information about configuring the ICA client.
Other guides that may be helpful in the use of the thin client include the following:
Altiris Deployment Solution User’s Guide found at www.altiris.com/documentation.
This guide provides in depth instructions on how to use Deployment Solution.
Microsoft Windows Documents found on Microsoft’s Web site.
This user’s guide is a supplement to the standard Microsoft Windows documents supplied by
Microsoft Corporation. This guide highlights the differences, enhancements, and additional features
provided with this thin client.
Other resources that may be needed to fully utilize the features and capabilities of the thin client include:
Network Administrator
This individual’s assistance will be helpful for IP address assignment, general network issues, etc.
Altiris System Administrator
This individual’s assistance will be helpful in utilizing the capabilities of Deployment Server for
remote management, firmware upgrades, patch management, etc.
Microsoft Certified System Engineer
This individual’s assistance will be helpful for creating, configuring and utilizing Microsoft’s Terminal
Server capabilities.
Citrix Certified Administrator
This individual’s assistance will be required for creating, configuring and utilizing Citrix server
connections.
VMware Certified Professional
This individual’s assistance will be required for creating, configuring and utilizing VMware’s
virtualization environments.

Install the Thin Client
Thin Client User’s Guide 7
Install the Thin Client
This chapter describes the procedure to install the product hardware.
Step One: Unpack
The carton in which the product was shipped to you contains the following:
Getting Started Guide
An I-O Thin client
Stand
External Power Supply
Mouse
CD containing the Pro|Edge Management Utility and User’s Guides
Optionally, a 104 or 122-Key keyboard
When you open the carton, if you find any discrepancy between the contents of the carton and the
above list, contact the dealer or reseller from whom you purchased the product immediately.
NOTE: PLEASE RETAIN THE ORIGINAL CARTON AND PACKING MATERIAL. THEY WOULD BE REQUIRED TO
AVOID DAMAGE DURING TRANSIT.
Step Two: Prepare
1. The site where you want to install the product must have the following
Two 100~120V AC, 2A, 50Hz, 3-pin power outlets (one each for the thin client and the display
unit).
NOTE: ENSURE THAT THE POWER OUTLET IS PROPERLY REGULATED AND GROUNDED. A FLOATING
GROUND /CHASSIS COULD CAUSE AN ELECTRIC SHOCK.
Well ventilated, clean, dry and dust free atmosphere
Specified environmental conditions
Table or desk of suitable size.
2. Place the thin client logic unit standing upright so that airflow will not be blocked to the top and
bottom cooling vents. Placing the thin client on its side could lead to an overheating condition and
damage the internal components.
3. Ensure a minimum space of 2 inches (5 cm) on all sides of the unit for efficient convection cooling.
CAUTION:BE CERTAIN THE VENTS ON THE TOP AND BOTTOM OF THE UNIT ARE NOT BLOCKED!
OTHERWISE,THE UNIT COULD OVERHEAT AND DAMAGE THE INTERNAL COMPONENTS.
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

Install the Thin Client
Thin Client User’s Guide 8
Step Three: Connect accessories and power
The connectors for devices supported by the product are located as shown in the following diagrams:
See the following page for details about the connectors and cables and the order for connecting them.
CAUTION: BEFORE CONNECTING ANY CABLE,ENSURE THAT THE EXTERNAL POWER SUPPLY IS NOT
CONNECTED TO THE WALL OUTLET.THE POWER MUST BE CONNECTED ONLY AFTER ALL OTHER
CONNECTIONS ARE MADE.

Install the Thin Client
Thin Client User’s Guide 9
1. Place the thin client logic unit standing upright so that airflow will not be blocked to
the top and bottom cooling vents. Otherwise, the unit could overheat and damage
the internal components. (An Optional VESA mount is also available to attach the
thin client to the back of a LCD monitor.)
2. Connect the keyboard to a USB port.
3. Connect the mouse to a USB port.
4. Connect the display.
5. Connect the Ethernet cable.
6. Connect the printer (optional). USB to Serial or Parallel adapters may be ordered
from I-O if your printer does not have an USB connection.
7. Connect the power connector to the thin client and insert the power supply into the
wall outlet.
CAUTION: ENSURE THAT THE SCREWS PROVIDED WITH D-TYPE CONNECTORS (LPT1, COM1 AND
VIDEO PORTS)ARE FASTENED.
Step Four: Connect to the Server
Connect a 10/100/1000BaseT cable from the network outlet of the thin client to an Ethernet wall switch.
NOTE: BEFORE CONNECTING ANY CABLE,ENSURE THAT EXTERNAL POWER SUPPLY IS DISCONNECTED
AND THAT NO POWER IS BEING SUPPLIED TO THE THIN CLIENT.

ICA Server
Ethernet
HUB
10/100Base-T
Host 2 Workstation Host 1
Thin Client

Install the Thin Client
Thin Client User’s Guide 10
Step Five: Start the Thin client
To start the thin client, connect the external power supply to the wall outlet and press the On/Off switch
located on the front panel. Refer to the Setup the Thin Client section for instructions to setup the thin
client software.
NOTE:WHEN THERE IS A POWER INTERRUPTION TO THE EXTERNAL POWER SUPPLY,YOU MUST PRESS
THE ON/OFF SWITCH ON THE FRONT PANEL TO START THE UNIT. THE THIN CLIENT WILL NOT
AUTOMATICALLY RESTART WHEN THE SUPPLY OF POWER RESUMES.
Status of LEDs on the Front and Rear Panels
The thin clients have one LED on the front panel and two on the back panel.
On the front panel surrounding the power switch the LED glows when the thin client is powered up.
On the back panel next the Ethernet connector the yellow LED indicates Ethernet link and the green
indicates activity.
NOTE:THE THIN CLIENT,LIKE THE CURRENT PCS,ALWAYS HAS POWER APPLIED TO THE
MOTHERBOARD AS LONG AS THE POWER TRANSFORMER IS CONNECTED.IN THE STAND BY CONDITION
THE POWER LED ON THE FRONT IS OFF AND THE ETHERNET LEDWILL BE ON.
Shutting Down the Thin client
There are two methods for shutting down the thin client.
The fastest method is to click the Shutdown option in the Desktop Settings Menu.
Press and hold the On/Off switch on the front panel for about 5 seconds.
The Power LED will stop glowing.
NOTE: EVEN IF THE THIN CLIENT IS SWITCHED OFF (USING THE POWER SWITCH ON THE FRONT PANEL), A
STANDBY SUPPLY OF POWER IS BEING PROVIDED TO THE MOTHERBOARD. TO COMPLETELY SWITCH OFF
POWER SUPPLY TO THE UNIT,THE EXTERNAL POWER SUPPLY HAS TO BE DISCONNECTED.
CAUTION:BE CERTAIN TO EXIT ALL ACTIVE CONNECTIONS PRIOR TO SHUTTING DOWN THE THIN CLIENT.




Setup the Thin Client
Thin Client User’s Guide 11
Setup the Thin Client
This chapter describes the procedure to setup the thin client. This procedure must be performed by the
system administrator. It is assumed the thin client has been installed properly using the instructions in
the previous section.
Step One: Configure the IP Address
When you power up the thin client, it will load the operating system and present you with a desktop.
The thin client by default is set to obtain its IP address from a DHCP server. If you desire to assign a
static IP address, follow these steps:
1. Right click on the desktop. Select the Settings menu option.
2. Select the Network Configuration button.
3. Click on the “Static address setup” radio button.
Enter the IP address, Subnet Mast, Default Gateway, and Broadcast Address.
Click the Next button.

Setup the Thin Client
Thin Client User’s Guide 12
4. Enter the name you want this client to appear as on the network.
NOTE:THE NAME MAY BE UP TO 12 CHARACTERS IN LENGTH,AND MUST BEGIN WITH AN ALPHA
CHARACTER.
If a domain name is needed, enter it.
Enter the DNS server names or IP addresses, and if needed, the Domain Search server names
or IP addresses.
Click Finish when done.
5. Reboot the thin client when prompted to save these settings.


Setup the Thin Client
Thin Client User’s Guide 13
Step Two: Setup the Terminal Name
If you are using DHCP to assign the IP address, you will need to enter a name that you would like the
thin client to appear as in the I-O Configuration Utility, the Altiris Deployment Solution and in the
Microsoft network.
1. Right click on the desktop. Select the Settings menu option.
2. Select the Network Configuration button.
3. Click the Next button.

Setup the Thin Client
Thin Client User’s Guide 14
4. Enter the name you want this client to appear as on the network.
NOTE:THE NAME MAY BE UP TO 12 CHARACTERS IN LENGTH,AND MUST BEGIN WITH AN ALPHA
CHARACTER.
Click Finish when done.
5. Reboot the thin client when prompted to save these settings.


Setup the Thin Client
Thin Client User’s Guide 15
Step Three: Set the Administrative Password
If you wish to secure access to the configuration settings options, you may setup an Administrative
Password.
Select the Set Admin Access button.
Enter a password, it can be as short as 6 characters and as long as 12.
Enter the password again to confirm it.
Altiris Agent Setup
The Altiris Agent is pre-installed on the thin client. Once the agent is enabled, it is configured to
automatically find the Altiris Deployment Server.
NOTE:FOR DETAILED INFORMATION ON THE ALTIRIS AGENT,REFER TO THE ALTIRIS DEPLOYMENT
SOLUTION USER’S GUIDE FOUND ON THE I-O CONFIGURATION UTILITY CD OR AVAILABLE FROM ALTIRIS
AT WWW.ALTIRIS.COM/DOCUMENTATION
The Altiris agent defaults to a multicast configuration to find the Altiris Deployment Server. If a different
server is desired, enter the appropriate server name or IP Address. Refer to your Altiris administrator if
changes to the port of MCast values are needed.
NOTE:. THERE WILL BE NO VISIBLE INDICATION ON THE THIN CLIENT THAT THE ALTIRIS AGENT IS
COMMUNICATING TO THE ALTIRIS DEPLOYMENT SERVER.HOWEVER,THE DEPLOYMENT SERVER WILL
SHOW THE PROPER ICON INDICATOR WHEN A CE THIN CLIENT IS ATTACHED AND ACTIVE.

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Creating Connections
Thin Client User’s Guide 16
Creating Connections
Overview of the Thin Client Settings
Settings Tab
The Thin Client Settings has the following buttons.
ICA Icon Properties: to configure or delete a Citrix connection Icon.
RDP Icon Properties: to configure or delete a Terminal Services or Remote Desktop Connection
Icon.
VMware Icon Properties: to configure or delete a VMware connection Icon.
Browser Icon Properties: to add or delete an internet browser Icon.
Display Properties: to adjust the screen resolution of monitor(s) and set the screen blanking
option.
Set Auto Start: to select a program(s) to begin running when the unit is powered on.
Set Admin Access: to set an administrator password.
Print Manager: to set up a USB printer. (Network printing coming soon.)
System Information: displays system information such as image version, available/total RAM,
available/total Flash size, and processor information.
Ping Utility: to Ping an address or run a Trace Route.
Background Wallpaper: insert a wallpaper of your choice via USB or select a different Pro|Edge
wallpaper.
Network Configuration: already covered on pages 11-14.
Time / Date Settings: to change time, date, or time zone.
Agent Settings: to change or setup the pre-installed Altiris client.
Exit: to quit Thin Client Settings

Creating Connections
Thin Client User’s Guide 17
Creating Connections
This section describes the basic procedure for creating connections.
1. Right click on desktop. Click the appropriate tab (e.g. ICA Icon Properties, RDP Icon Properties,
VMware Icon Properties in the Thin Client Settings.
2. Click the Add Desktop Icon button to display the Enter Properties for RDP/ICA/VMware
Connection properties box.
3. From the Enter Properties dialog box, fill in the name and server for this connection along with
choosing an Icon from the listed options.
4. Click Save.
5. Once back to the RDP Icon Properties (or ICA, VMware), click on Edit Desktop Icon and select the
connection you just created. Certain connections will allow more settings options than others.

Creating Connections
Thin Client User’s Guide 18
6. Configuring an RDP connection has the most configuration options. The General tab allows for
specifying or changing the server name and address. If desired, you may select the Automatic
Logon option where you can specify a Username, Password, and Domain. This tab will also allow
you to specify an application to run once connected to the server.
7. The Display tab will allow the color setting, window size, and Icon to be changed.

Creating Connections
Thin Client User’s Guide 19
8. The Options tab allows you to determine the sound options for the remote computer, selecting
options for local drives (Enable Drive Mapping must be selected to allow for USB re-direction), and
if using an older RDP protocol is required.
9. Click Save after your options are selected which will then return you to the Icon Properties window
and once that is closed, back to the Thin Client Settings window.
Specifying AutoStart / Default Connection
This section describes the procedure to configure the thin client to automatically start or highlight a
particular connection when the thin client is switched on.
1. Select the Set AutoStart button from the Thin Client Settings window.
2. Click on the Icon for which you want to specify AutoStart.
3. Click the Save button.
The above dialog-box has options for all configured desktop icons:

Creating Connections
Thin Client User’s Guide 20
Editing a Connection
1. Select the appropriate Icon Properties button from the Thin Client Configuration window.
2. Choose the Edit Desktop Icon button.
3. Highlight the connection to be edited and click Select.
4. The same options window comes up as when configuring an initial connection. For some
connections, there are no configuration values that can be edited.
Deleting a Connection
1. Select the appropriate Icon Properties button from the Thin Client Configuration window.
2. Choose the Remove Desktop Icon button, highlight the connection to be deleted, and click the
Delete button. A Confirm: Delete icon prompt is displayed.
3. Click OK to confirm deletion and Cancel to cancel the delete command.
Starting a Connection
1. Double click the required Icon located on the desktop. (If nothing happens, make sure you are
connected to the internet.)
Closing a Connection
1. Save the current document, file, etc. if applicable.
2. Logout of the session (such as a VMware, RDP or ICA session)
3. Once logged off the session, the connection will terminate.
CAUTION:CLOSING A CONNECTION BEFORE PROPERLY ENDING TERMINAL SESSIONS CAN CAUSE THE
HOST TO BLOCK RESTARTING THE SESSION.