i3TOUCH Excellence User manual

i3TOUCH Excellence
Monitor User Guide
Version 3.6.3
3.6.3 - V3 (15/6)

i3TOUCH EXCELLENCE Monitor User Guide
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1. Introduction
2. Connecting the Monitor
3. Using the Monitor
4. Cleaning the screen of LCD Monitor
5. Disclaimer
6. Troubleshooting
7. Supplement
8. Touch conguration
8.1 Driver download
8.2 Connecting the touch sensor
8.3 Installing the drivers
8.4 What to check when drivers can’t be installed
8.5 Power supply
8.6 USB-cabling of the i3TOUCH
8.7 Connecting the display (VGA/HDMI/DVI/DP)
8.8 Calibrating the I3TOUCH
8.9 What to do if calibration is still inaccurate even after calibrating in V-sense & windows
8.10 What to do if windows calibration does not start
8.11 Disabling “USB Selective suspend setting”
8.12 No touch after installing the driver
8.13 What to do if you can’t duplicate your screen

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IMPORTANT SAFETY INSTRUCTIONS
1. Please read these instructions carefully before using the product and keep it for later reference.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Clean the product with a damp soft cloth. Do not use
liquid or aerosol cleaners as it may cause permanent damage to the screen.
4. Caution of use varies from model to model; please observe appropriate operation per model in use.
5. Do not place this product on an unstable cart, stand, or surface which may cause damage or harm to the product or
personnel.
6. Slots and openings on the cabinet, in the back cover or in the bottom, are for ventilation; to ensure reliable
operation and to prevent from overheating; these openings must not be blocked or covered at all time. The openings
should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation
space (min. 2 inches/ 5cm of gap) is provided.
7. This product should receive the type of power indicated on the marking label. If you are not sure of the type of pow-
er available, consult your dealer or local service company.
8. This product is equipped with a 3-wire grounding type power plug, a plug having a third (grounding) pin. This plug
will only t into a grounding-type power outlet. This is a safety feature. If you do not have proper outlet to insert the
plug, contact your electrician to replace your obsolete outlet. Do not break the ground pin and remove the grounding.
9. Do not allow anything to rest, or persons to walk, on the power cord..
10. If an extension cord is used with this product, make sure that the total ampere rating plugged into the extension
cord does not exceed the maximum ampere rating of the extension cord.
11. Never thrust object/tool of any kind through cabinet slots of this product, as they may touch dangerous voltage
point or short out parts that could result in risk of re or electric shock. Never spill liquid of any kind on the product
(except IP-rated models).
12. Do not attempt to service this product yourself; always refer to qualied or authorized personnel for servicing this
product.
13. Unplug this product from the wall outlet and refer servicing to qualied service personnel under the following
conditions:
•When the power cord or plug is damaged or frayed or broken.
•In case that liquid has been spilled into the product (excepting IP-rate models). In case the product does not operate
normally when the operating instructions are followed, adjust only those controls that are delineated by the operating
instructions.
14. Caution: When xed patterns are displayed for a long time, remnant image (retention) is likely to occur.
User/owner of this product is advised to keep all packaging material for use in case for
repackaging the unit for further transportation, or for repair service which
demands returned unit to be properly packed in original packaging as well as proof of purchase
and other required documents per each warranty prescribed.

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1. Introduction
1-1 About the Product
The monitor consists of a (LED/ TFT) LCD panel and microprocessor -controlled main board. It is designed to meet the de-
manding or rigid performance requirements of education/schools, public premises, corporate, and industrial applications.
GENERAL FUNCTION
• Display type: TFT-LCD MODULE DRIVE BOARD
• RESOLUTION: UP TO 1920X1080 with a 16:9 ASPECT RATIO @60Hz
• AUDIO/ VIDEO SIGNAL CONNECTIONS
• SOURCE INPUT:
o HDMI 1
o HDMI 2
o HDMI 3
o VGA
•SOURCE OUTPUT:
o VGA (sometimes called “Pass Through”or”Loop Through”)
o HDMI (For HDMI 1, HDMI 2 and HDMI 3)
•AUDIO INPUT:
o For VGA audio input.
•AUDIO OUTPUT:
o Audio output follow source.
•DATA CONNECTIONS
USB A1 (A type)/ USB player, support formats listed in section 3-5-2
USB A2 (A type)/ USB Player, support formats listed in section 3-5-2
USB B1 (B type)/ only for connection touch control data to a user PC
USB B2 (B type)/ only for connection touch control data to a user PC
RS232 CONTROL input
•AMBIENT LIGHT DETECT: to see detail in section 3-4(Option: Light Sensor)
• FREEZE: Freeze current picture on screen. (Freeze works with under source VGA/ HDMI. Under source USB1/ USB2, please
press on handheld remote control to pause the picture)
•Aspect Ratio
1-2 Notice
1. Do not apply any sharp object on the original LCD panel surface, if model is
without protective glass.
2. Do not use corrosive or abrasive detergents, waxes or solvents for cleaning.
Use only a dry or damp with clean water, soft cloth when cleaning.
3. Use qualied and safety-approved AC power cord only.
4. Make sure there are no objects all around the i3TOUCH touch sensor area
(left/right or top/bottom) that could inuence the sensor or cause light reection.

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1-3 Check List
When opening the carton, please make sure that all the items listed below are present:
1. VGA cable (male-to-male) ×1
2. Power cord ×1
3. USB cable ×1 (for touch monitor models only)
4. HDMI cable x1
5. Audio cable 3.5E x1
6. User guide ×1
7. Remote control x 1
8. Battery x2
9. Cleaning fabric x2
10. Stylus x2
11. Wall mount installation guide x1
12. Screw M8*20mm & spring washers x 4
13. Cable Clip x1
If any items are missing or damaged, please contact your local dealer immediately.
Following items are optional at specic ordering:
14. VGA cable (male-to-male) (optional) for VGA out application
Adapter/Converter Advisory Should specic adapter/converter is required, i.e. tablet PCs, in
order to connect to this monitor, please use original adapter/converter recommended by the
original brand. Should A specic adapter/converter BE required.
The length of cables should not be longer than 2 meters each.

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2. Connecting the Monitor
The procedure for setting up your Monitor kit is as followed:
2-1 Power & Signal Connections
2-1. Power cord connection:
Connect the power cord to the AC outlet.
2-2. Power on:
Switch on the main power of your monitor (switch is located next to the AC outlet)
2-3. Input Source VGA (HDMI1/ HDMI2/ HDMI3) Signal cable connection:
Plug one end of the 15-pin signal cable to the video signal connector at the rear of the PC/laptop system (or engine box) and
the other end to the monitor. Or plug one end of the HDMI signal cable to signal source (PC, laptop, IPC, media player of any
kind with proper HDMI or other out port), and the other end to the HDMI connector on the monitor.
Tighten the connector screws on both ends of the cable to secure good signal connection.
2-4. VGA/ HDMI output connection (Optional male to male VGA/ HDMI cable):
Plug one end of the VGA/ HDMI signal cable to signal source and the other end to another VGA/ HDMI in connector to dai-
sy-chain, of cascading, signal to the other monitor.
Tighten the connector screws on both ends of the cable to secure good signal connection.
2-5. USB cable connection (for touch monitor models):
Plug one end of the USB (B type) cable to the USB (A type) connector at the rear of the (PC, or, IPC, or, media player), and the
other end to the USB connector on monitor.
There are two USB (B type) connecters, one for dynamic source (VGA/ HDMI1/ HDMI2) on rear, the other for HDMI3 on side.
Please connect the signal source rst, then follow by connecting USB cable for touch.
For Operating Systems other than Windows 7 or Windows 8, drivers are required. Please download the latest
drivers at www.i3-technologies.com

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3. Using the Monitor
3-1 Get to know the monitor
The Monitor connectors are located on the rear side. They are shown in the physical monitor as gure below and described
in the following paragraphs. Please note that connectors may vary in some derivative models; please refer to individual leaf-
let for special notation.
3-2 Connector ports
The Figure below depicts the signal connectors on the main board.
Rear
Side (EZ connect)

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3.3 Controls: Keypad & remote
3.3.1 keypad
Note: Left = Enter/Select -> under source USB1 or USB2, this key is dened as Select
3.3.2 Remote control
The outlook of remote control is shown in the Figure, hereafter,
Size: 197.2 x 47.1 x 23.2mm (7.7 x 1.85 x 0.9 x in.)
Operation distance: > 10 meter (32ft.)
Working angle: not more then +/- 40 degree
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTION

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3-4 Understanding the OSD Menu (with Remote control)
a. Power
Press the power button to turn on/o the monitor and IPC (If IPC is build-in with monitor).
b. HDMI 1
Press this button to select the HDMI 1signal source.
c. HDMI 2
Press this button to select the HDMI 2signal source.
d. HDMI 3
Press this button to select the HDMI 3signal source.
e. Touch
Press the Touch to turn ON/OFF Touch function
f. VGA
Press this button to select the VGA signal source. Source default is at VGA source.
g. Picture
Press the Picture to select Zoom mode.
h. USB 1
Press this button to select the USB 1 signal source.
i. USB 2
Press this button to select the USB 2 signal source.
j. Vol.+/ Vol.-
Press Vol.+/ Vol- to adjust Volume UP/ DOWN.
k. Mute
Press this button to mute or un-mute.
l. Misc.
Reserved
m. Freeze
Press this button to Freeze picture on screen.

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n. Auto
Press this button to auto-adjust and optimize picture screen of the monitor.
o. Select function for adjustment
Press the (▲/▼/Enter) button to scroll up and down the intended function items for adjustment, and then press the Enter
button to activate that function item.
p. Menu
Press the Menu button to go into OSD menu.
q. Exit
Press Exit button to exit setting, or, exit OSD menu.
Alternatively, press “Menu” button to exit the OSD Menu instantly at any time.
r. Info
Press to show timing and resolution
s. USB Function
Press to control USB function.

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3-5 Content of OSD Menu
Picture // press / (UP/Down) to select sub menu, press / to next page(Sound/ Option)
•Picture mode
Contrast
Brightness
Color
Sharpness
Tint
•Color Temperature
Standard
Cool
Medium
Warm
•Aspect Ratio
use the aspect ratio JUST SCAN for use with I3SYNC
•Noise reduction
•PC Setup
Auto Adjust
•Backlight
Sound
•Sound mode
User
Treble
Bass
Standard
Music
Movie
Sports
•Balance
•Auto Volume (Auto Gain Control)
Volume up
Volume down
Option
•OSD Language
English
Français
Español
Português
Arabic
中中 (Simple)
•Restore Factory Default
•Blending (OSD transparency)
•Light Sensor ON/ OFF (When this function has been turned ON,
the Monitor will automatically adjust back light (Luminance). Adjusting the luminance automatically has three stages.
The light sensor is located with IR sensor.)
•Auto Detect ON/ OFF (When this function has been turned ON,
the Monitor will automatically seeking signal form input sources (status standby mode).
•OSD Duration
OFF
5 sec.
10 sec.
15 sec.

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3-6 USB
3-6-1 USB F/W Update (please call technical support)
3-6-2 USB Player Support Format
Video (1080p) Audio Image TXT
MP4 MP3 JPEG TXT
RMVB/RM AAC BMP
MOV WMA PNG
MPEG2 M4A
MPEG1
Note: It will take a while to load data from your USB (USB Hard Drive).
The more data in the hard disk are, time is the longer if read.
Note: When video comes out only picture without audio,
it could be audio format doesn’t support or over range of audio bit rate.
Note: The Keypad doesn’t support full function of USB menu. Please to use remote control.
3-7 RS232 Command
3-7-1 Introduction
This document is the communication protocol between the Monitor and PC Via RS232.
3-7-2 Data format
Data will be transferred serially according to RS232 protocol using the following settings.
Female DB9 DCE pin numbering and denitions: recommended communication rates are:
(higher baud rates are ne but 9600 is by far the most common and is sucient for the volume of data being transmitted)
Baud Rates 9600
Data Bits 8
Stop Bits 1
Parity No

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3-7-3 Data structure
Note: All numbers shown are in the protocol description are in string unless indicated otherwise.
Percentages are shown in decimal.
General Command Form
• STX. The rst character is the standard Start of Text (STX) character ‘S’.
• Address. The second character is the device address.
If a device does not support addressing, these should be 0 and 9 to act as the global address.
• Type. The third character is the command type.
There are four types of commands:
o Command 0
o Ack 1
o Nak 2 (option)
o Notication 3 (option)
• Property ID.
The four and fth and characters are the property identier. By using one byte we have 256
• Data Length.
The sixth character is the number of characters in the parameter data section.
• Data.
Following the sixth character is the parameter data section that is as many characters long as the sixth character
indicates. If the sixth character is 00 (as with the Reset command for example) then there are no characters in the
parameter section. This parameter section contains the value (hexadecimal ) for the property.
• ETX.
The last character is the standard End of Text (ETX) ‘EN’.
Sample:
STX Address Type Property Length Data ETX
ID
S000111EN
In this example (Power On to everything), the Address character 0, which is the global address for all devices connected to
the serial port. The Type character is 0 to indicate the transmission is a command.
The Property ID characters indicate a property identier of 1, which in this protocol is the value for power.
The Length character is a 1, which indicates that there is one character of data associated with this command.
The Data has a value of 1, which is the value for ON. The ETX is command End code.

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3-7-4 Command code
In the following samples, the global device address of 0 is used.
The numbers in brackets are the string value that has associated with the property or the property value.
Note that these values are used in the command string.
For the properties that support ranges such as brightness and volume, examples are provided for low, and high.
Any intervening values can be deduced from these.

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Note: do reset this value will be set as default 15. it works on power on status.
Note: the system doesn’t allow to “Ping/ Query/ Bulk Query” more than one device at one time.
Note: if your system need “Query” function, please contact engineer. It’s a standard function.
4. Cleaning the Monitor
1. Make sure the monitor is turned o.
2. Never spray or pour any liquid directly onto the screen or case (depends on dierent model).
3. Do not use chemical solvents, alcohol, or any other based to clean the unit or panel.
It may cause permanent damage on the unit or panel.
4. Use a clean, soft, lint-free cloth, or apply a small amount of non-ammonia,
non-alcohol based glass cleanser to achieve maximum cleaning.
5. Disclaimer
The manufacturer assumes no responsibility, and will not be liable of any damage
resulting from non-conforming safety actions or operation, or, cleaning on this product.
The standard of all panels are according to ISO 13406-2 Class II.
6. Troubleshooting
6.1 to verify in advance
Before calling for service, please try following easy and simple steps to verify:
Symptom Check Point
1. No picture Check if the signal cable is rmly seated in the socket.
Check if the Power is ON at the computer
Check if the brightness control is at the appropriate position, not at the minimum.
State the monitor is powered on and the LED of power is GREEN, plug out the VGA cable and plug in again.

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2. The screen is not synchronized
Check the LED light if it indicates in red, the device is in power o status.
Use the remote and press “Power” to turn the power on.
Use the “Auto” key on remote control to automatically adjust the monitor timing scan.
Check if the signal cable is rmly seated in the socket.
Make sure the signal timings of the computer system are within the specication of the monitor.
If your computer was working with a CRT monitor, you should check the current signal timing
and turn o your computer before you connect the VGA Cable to this monitor.
3. The picture is not centered
Adjust the H-position, and V-position, or perform the Auto adjustment.
4. The screen is ickering
Press the “Auto” - adjustment control by remote control or OSD to adjust.
Re-locate nearby devices, such as motor, or transformer, which generate magnetic eld,
away from the monitor. Check if the specic voltage is applied.
Check if the signal timing of signal source (PC, IPC, laptop or media player)
is within the specication of monitor. If you are unable to correct the fault by following this chart,
stop using your monitor and contact your distributor or dealer for further assistance.
6.2 led indicator troubleshooting
INDICATOR LED COLOR ON IR SENSOR
Indicator LED Power Mode Screen Status Description Tests & Actions
(Sequence)
None No power Screen is not receiving
power.
1. Verify power switch
is on
(“-” not “O”).
2. Check power cable
connection.
3. Check power source
(Plug something else
into the same wall
socket).
Red O Screen is receiving
power but is not pow-
ered on.
Press the power but-
ton on keyboard
or button on
remote control to turn
screen on.
Amber Standby Screen is saving
power, because it is
not receiving signal.
(Immediately follows
below 25 seconds
condition)
1. Connect with other
input ports or video
sources.
2. Connect with anoth-
er cable(Shorter than 2
meters).
3. Conrm on another
PC/NB.
4. Insure Auto Detec-
tion is on or select
input source manually.
Option Auto
Detection

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Green Searching for signal Screen shows this blue
screen for 25 seconds
when video source is
lost or if screen is ini-
tially powered without
a source.
1. Connect with other
input ports or video
sources.
2. Connect with anoth-
er cable(Shorter than 2
meters).
3. Conrm on another
PC/NB.
4. Insure Auto Detec-
tion is on or select
input source manually.
Option Auto
Detection
Green On Backlight: Yes Screen is receiving
signal but no picture.
1. Conrm whether
has picture on USB
mode(USB1/2).
2. Connect with other
input ports or video
sources.
3. Connect with anoth-
er cable(Shorter than 2
meters).
4. Conrm on another
PC/NB.
Green On Backlight: None Screen is receiving
signal but panel does
not turn on.
1. Re-start the screen.
6.3 remarks.
Remark 1: Should all above trouble-shooting measure fail, please write down the Serial Number, which is located on the
left-side of the monitor, and provide that S/N to the service personnel, this will help processing or further diagnosis easier.
Remark 2: “Watch out with the use of long cables. The HDMI and touch ports at the back of the displays allow cables up
to max 5m, the ports at the side a max of 3m because the ports at the side are extended internally to the mainboard of the
display”

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7. Supplement
This Monitor is designed to meet following VESA standard resolution and timing per two dierent types of panel’s native
resolution.
Digital Timing
1 480i60
2 480p60
3 576p50
4 576i50
5 720p60
6 720i60
7 1080i50
8 1080i60
9 1080p50
10 1080p60
Analog Timing
1 640x480 60 31.5
2 640x480 72 37.9
3 640x480 75 37.5
4 800x600 56 35.1
5 800x600 60 37.9
6 800x600 72 48.1
7 800x600 75 46.9
8 1024x768 60 48.4
9 1024x768 70 56.5
10 1024x768 75 60
11 1280x768 60 47.4
12 1280x768 75 60.3
13 1280x960 60 60
14 1280x1024 60 64
15 1280x1024 75 80
16 1440x900 60 55.5
17 1440x900 75 70.6
18 1600x1200 60 75
19 1600x1200 65 81.3
20 1600x1200 70 87.5
21 1600x1200 75 93.8
22 1680x1050 60 64.7
23 1680x1050 75 82.3
24 1920x1080 60 67.2
Timing modes exceeding above chart may show abnormal, o-center, unproportioned, picture on the screen,
or even “No Signal” as such timing mode may be completely undisplayable, please refer to graphic card output
timing mode respectively.

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Appendix on i3TOUCH manual - touch configuration
1 Driver download
Go to the i3-Technologies website www.i3-technologies.com and download the
latest drivers (products -> drivers -> i3TOUCH drivers)
2 Connecting the touch sensor
Connect the port indicated “USB touch” with the supplied USB cable to the computer. If there
are 2 USB-ports and one is indicated “USB for touch OPTION”, do not use this port as it is
disabled.