i3TOUCH V-SENSE 8404 4K T10 User manual

i3TOUCH V-SENSE
V8404 4K T10 USER MANUAL
SENSE
SENSE
SENSE
V3 (15/06)

i3TOUCH 04 FHD T10 USER MANUAL
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CONTENTS
1. Important safety Instructions 3
1.1 Safety precautions
1.2 Care and maintenance
2. Introduction 9
3. Parts description 10
3.1 Front View
3.2 Rear View
4. Remote control 12
5. OSD menu 14
6. Troubleshooting 36
7. Touch configuration 37
7.1 Driver download
7.2 Connecting the touch sensor
7.3 Installing the drivers
7.4 What to check when drivers can’t be installed
7.5 Power supply
7.6 USB-cabling of the i3TOUCH
7.7 Connecting the display (VGA/HDMI/DVI/DP)
7.8 Calibrating the I3TOUCH
7.9 What to do if calibration is still inaccurate even after calibrating in V-sense & windows
7.10 What to do if windows calibration does not start
7.11 Disabling “USB Selective suspend setting”
7.12 No touch after installing the driver
7.13 What to do if you can’t duplicate your screen

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1. Important Safety Instructions
Icons used for safety precautions
ICON NAME MEANING
Warning If precautions marked with this sign are not followed, this may result in a
serious injury or even a fatality
Caution If precautions marked with this sign are not followed, this may result in a
injury or property damage
After unpacking, grab the display with the upper handle and the bottom bezel.
• The display must be kept in a horizontal stable position
• When putting the product on the bottom, make sure the bottom part (speaker bar) will not get damaged. Therefore, preferably
use table stands
1.1 Safety Precautions
1.1.1 Power Related
Warning
1.1.1.1 Avoid using a damaged power cord or plug or a loose power outlet.
» Otherwise, it may result in electric shock or fire.
1.1.1.2 Avoid connecting multiple electric appliances to a single wall outlet.
» Otherwise, it may result in fire due to overheating of the wall outlet.
1. 1.1.3 Avoid plugging in or unplugging the power supply with wet hands.
» Otherwise, it may result in electric shock.
1. 1.1.4 Plug the power plug in firmly.
» Otherwise, it may result in fire.
1. 1.1.5 Make sure to connect the power cord to a grounded wall outlet(for insulation class 1 equipment only).
» Otherwise, it may result in electric shock or injury.
1. 1.1.6 Avoid bending or twisting the power cord excessively and avoid placing heavy objects on the cord.
» Otherwise, it may result in electric shock or fire due to a damaged power cord.
1. 1.1.7 Keep the power cord and the product away from a heater.
» Otherwise, it may result in electric shock or fire.
1. 1.1.8 If the pins of the power plug or the wall outlet are covered in dust, clean it using a dry cloth.
» Otherwise, it may result in fire.
1 PH M8x60l(Natural Color)
2 M8 Washer
3 M8 Nut

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Caution
1. 1.1.9 Avoid unplugging the power plug while the product is operating.
» Otherwise, it may damage the product due to electric shock.
1. 1.1.10 Make sure to use only the power cord supplied by our company. In addition, do not use the power cord of another
electric appliance.
» Otherwise, it may result in electric shock or fire.
1. 1.1.11 When unplugging the power plug from the wall outlet, make sure to hold it by the plug and not by the core.
» Otherwise, it may result in electric shock or fire.
1. 1.1.12 Connect the power plug to a wall outlet that can be easily reached.
» When a problem occurs with the product, you must unplug the power plug to cut the power off completely. You can
not cut the power off completely using only the power button on the product.
1.1.2 Installation Related
Warning
1. 1.2.1 Avoid placing burning candles, mosquitorepellentor cigarettes on the product.
» Otherwise, it may result in fire
1. 1.2.2 Ask an installation engineer or relevant company to install the product onto the wall
» Otherwise, it may result in injury.
1. 1.2.3 Avoid installing the product in a badly ventilated location such as inside a bookshelf or closet.
» Otherwise, it may result in fire due to internal over-heating..
1. 1.2.4 Keep a distance of at least 10cm (3.93 inches) from the wall when installing the product for ventilation.
» Otherwise, it may result in fire due to internal over-heating.
1. 1.2.5 Keep the plastic bags used to pack the product away from children.
» If children place the plastic bags over their heads, they may suffocate.
1. 1.2.6 Avoid installing the product in a location that is unstable or exposed to excessive vibration such as on an unstable or
slanted shelf.
» The product may fall and this may result in damage to the product or injury..
» If you use the product in a location exposed to excessive vibrations, it may result in a problem with the product or
fire.
1. 1.2..7 Avoid installing the product in a location exposed to dust, moisture(sauna), oil, smoke or water(rain drops) and
installing it within a vehicle.
» This may result in electric shock or fire.
1. 1.2.8 Avoid installing the product in a location exposed to direct sunlight and installing the product near a heat source such
as a fireplace or heater.
» This may shorten the product life cycle or cause fire.
1. 1.2.9 Avoid installing the product in such a way that it could fall by children manipulations.
» If the display should fall, this may result in serious injuries.
» Since the front part is heavier, install the product on a flat and stable surface.
1. 1.2.10 » Avoid rainwater entering the display

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Caution
1. 1.2.12 Do not let the product drop while moving it.
» This may result in a problem with the product or injury.
1. 1.2.13 Do not place the product face down on the floor.
» This may damage the panel of the product.
1. 1.2.14 When installing the product on a console or shelf, make sure that the front of the product does not protrude out of the
console or shelf.
» Otherwise, this may cause the product to fall off and result in a malfunction or injury.
» Make sure to use a cabinet or shelf suitable to the size of the product.
1. 1.2.15 When putting the product down, handle it gently.
» Otherwise, it may result in a problem with the product or injury.
1. 1.2.16 If the product is installed in a location where the operating conditions vary considerably, a serious quality problem may
occur due to the surrounding environment. In this case, install the product only after consulting one of our service
engineers about the matter.
» Avoid places exposed to microscopic dust, chemicals, too high or low temperature, high humidity, airports or stations
where the product is continuously used.
1.1.3 Cleaning Related
Warning
1. 1.3.1 Before cleaning the product, unplug the power cord.
» Otherwise, it may result in electric shock or fire.
1. 1.3.2 When cleaning the product, do not spray water directly over the product parts.
» Make sure that water does not enter the product.
» Otherwise, it may result in fire, electric shock or a problem with the product.
Caution
1. 1.3.3 Avoid spraying cleansing agent directly onto the product.
» This may result in discoloration or cracking of the exterior of the product or the panel coming off.
1. 1.3.4 When cleaning the product, disconnect the power cord and clean the product with the supplied cleaning cloth.
» Avoid using chemicals such as wax, benzene, alcohol, thinner, mosquitorepellent, fragrance, lubrication or cleansing
agent when cleaning the product, This may result in the exterior being deformed or the print being removed.
1. 1.3.5 If you can’t get the product clean with just a cloth, use a soft, damp cloth with a “monitor-exclusive cleansing
agent” and wipe the product with it.
» If no monitor-exclusive cleansing agent is available, dilute a cleansing agent with water at a ratio of 1:10 before cleaning
the product.
1. 1.3.6 Since the exterior of the product get’s easily scratched, be sure to use a cleansing cloth.

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1.1.4 Usage Related
Warning
1. 1.4.1 Since a high voltage runs through the product, never disassemble, repair or modify the product yourself.
» Otherwise, it may result in fire or electric shock.
» If the product needs to be fixed, contact a service centre.
1. 1.4.2 To move the product, turn the power off and unplug the power cord, and any other wires connected
to the product
» Otherwise, it may result in electric shock or fire due to the damaged power cord.
1. 1.4.3 If the product generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact a
service centre.
» Otherwise, it may result in electric shock or fire,
1. 1.4.4 Avoid letting children hang or climb onto the product.
» Otherwise, it may result in the product falling and this may result in injury or death.
1. 1.4.5 If you drop the product or the case is damaged, turn the power off and unplug the power cord. Contact a service centre.
» Otherwise, it may result in fire or electric shock.
1. 1.4.6 Avoid placing objects such as toys and cookies on top of the product.
» If a child hangs over the product to grab an object, the object or the product may fall and this may result in injury or
even death.
1. 1.4.7 When thunder or lighting occurs, unplug the power cord.
» Otherwise, it may result in electric shock or fire,
1. 1.4.8 Avoid dropping an object over the product or cause impact to the product.
» Otherwise, it may result in electric shock or fire.
1. 1.4.9 Avoid moving the product by pulling the power cord or antenna cable.
» Otherwise, it may result in electric shock, fire or a problem with the product due to damage to the cable.
1. 1.4.10 When a gas leak occurs, do not touch the product or the power plug and ventilate immediately.
» A spark may result inan explosion or fire.
» During a thunder or lightning storm, do not touch the power cord.
1. 1.4.11 Avoid lifting up or moving the product by holding only the power cord or signal cable.
» Otherwise, it may result in electric shock, fire or a problem with the product due to damage to the cable.
1. 1.4.12 Avoid using or placing inflammable spray or objects into the product(the vents, ports, etc)
» If water or substances enters the product, turn the power off, unplug the power cord and contact a service centre.
» Otherwise, it may result in a problem with the product, electric shock or fire.
1. 1.4.13 Avoid placing a liquid container such as a vase, flowerpot, beverage, cosmetics or drugs, or a metal object over the
product.
» If water or substances enter the product, tum the power off, unplug the power cord and contact a service centre.
» Otherwise, it may result in a problem with the product, electric shock or fire.
Warning
1. 1.4.14 Displaying a still image for a long time may create a persistent image or stain on the screen.
» If you do not use the product for a long time, use the power-saving mode or set the
screen saver to the moving picture mode.

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1. 1.4.15 When not using the product for a long time such as leaving the room, unplug the power cord from the wall outlet.
» Otherwise, it may cause dust accumulation and result in fire caused by overheating or short circuit or result in an
electric shock.
1. 1.4.16 Set the appropriate resolution and frequency for the product.
» Otherwise, it may result in eye strain.
1. 1.4.17 Avoid turning the product upside down or move the product holding only the stand.
» This may cause the product to fall, resulting in damage to the product or injury.
1. 1.4.18 Do not place the adapter on top of another adapter.
» Otherwise, it may result in fire.
1. 1.4.19 Keep power adaptor away from any other heat source.
» Otherwise, it may result in fire.
1. 1.4.20 Remove the vinyl cover of the adapter before using the adaptor.
» Otherwise, it may result in fire.
1. 1.4.21 Always keep power adaptor in well-ventilated area.
1. 1.4.22 Be careful that adaptor should not be in contact with water and therefore not be wet.
» This may cause a malfunction, electric shock or fire. Do not use adaptor by the waterside or outside particularly when
it rains or snows.Be careful that adaptor should not be wet while cleaning floor with water.
1. 1.4.23 Watching the product from too close a distance continuously may damage your eyesight.
1. 1.4.24 Avoid using a humidifier or cooker near the product.
» Otherwise, it may result in electric shock or fire.
1. 1.4.25 It is important to give your eyes some rest(5 minutes every hour) when viewing the product screen for long periods of
time.
» This will alleviate any eye strain.
1. 1.4.26 Since the display panel is hot after using it for a long time, do not touch the product.
1. 1.4.27 Keep the small accessories in a location out of the reach of children.
1. 1.4.28 Take care when adjusting the angle of the product or the height of the stand.
» If your hand or finger is caught, you may be injured.
» If the product is tilted excessively, the product may fall and this may result in injury.
1. 1.4.29 Avoid placing a heavy object over the product
» Otherwise, it may result in a problem with the product or injury.
1. 1.4.30 When using headphones or earphones, do not turn the volume too high.
» Having the sound too loud may damage your hearing.
1. 1.4.31 Be careful that children do not place the batteries in their mouth when removed from the remote control. Place the
battery in a location that children or infants cannot reach.
» If children have the battery in their mouth, consult your doctor immediately.
1. 1.4.32 When replacing the batteries, insert them with right polarity(+, -).
» Otherwise, the battery may become damaged or it may cause fire, personal injury or damage due to leakage of the
internal liquid.
1. 1.4.33 Use only specified standard batteries. Do not use new and used batteries together.
» This may cause a battery to break or leak and may cause ifre, injury, or contamination(damage).
1. 1.4.34 The batteries(and rechargeable batteries) are not ordinary refuse and must be retumed for recycling purposes. The
customer is responsible for returning the used or rechargeable batteries for recycling.

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» The customer can return used or rechargeable batteries to a nearby public recycling centre or to a store selling the same
type of the battery or rechargeable battery.
1.2 Care and Maintenance
External Surface and Screen Maintenance
Clean the product with a soft dry cloth.
• Avoid cleaning the product with an inflammable substance
such as benzene or thinner or with a wet cloth. This may
result in a problem with the product.
• Avoid scratching the screen with your fingernails or a sharp
object.
• Avoid cleaning the product by spraying water onto it. If water
enters the product, it may result in fire, electric shock or a
problem with the product.
A white stain may be generated on the surface of the model if a
supersonic humidifier is used near it.
The appearance and the color may differ depending on models.
Securing the Installation Space
• Keep the required distances between the product and other objects (e.g. walls) to ensure proper ventilation. Failing to do
so may result in fire or a problem with the product due to an increase in the internal temperature. Install the product so
the required distances shown in the figure are kept.
The appearance may differ depending on the product.
When installing the product with a stand When installing the product with a wall-mount
About persistent images
• Displaying a still image for a long time may create a persistent image or stain on the screen. If you do not use the product for a
long time, set the power-saving mode or screen saver.
• Due to technological constraints of the Panel manufacturer, pixel errors are sometimes unavoidable. Please consult our pixel
policy
Attention: In order to reduce the risk of electric shock.
Do not open the cover or backcover. If you have a product or service, please request our customer
support center.

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2. Introduction
2.1 Package Contents
- Unpack the product and check if all of the following contents has been included.
- Store the packaging box in case you need to move the product later.
- If any items are missing, contact your dealer.
- Contact a local dealer to purchase optional items.
LED Display
Contents
User Manual
Cable
HDMI Cable TOUCH Senser Cable Power Cable RGB cable
Accessory
Remote Control Battery(CR-2025 x 1) PEN x 2

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3. Parts description
3.1 Front View
Speaker
1. POWER( ) : Turns the LED Display On/Off.
2. LED Indicator
Shows Power ON mode -- BLUE
Power Saver mode by blinking RED.
Shows Power OFF mode -- RED. .
3. SOURCE ( ) : Selection Input Signal button
4. IR Receive Remote Control: Aim the remote control towards this spot on the LED Display.
USB 1 Terminal (Direct connect to PC)
USB 2 Terminal (Direct connect to PC)
1
1
2
3
4
5
2 3 4 5
1 2 3 4

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INTERFACE DESCRIPTION
DP DISPLAY PORT Input- up to UHD Input
UHD HDMI High Denition Multimedia Input- up to UHD input
AUDIO IN Audio IN for DVI and PC source
PC-RGB PC Screen Input
FHD HDMI 2 High Denition Multimedia Input- up to FHD input, Support MHL
FHD HDMI 1 High Denition Multimedia Input- up to FHD input
DVI High Denition Multimedia Input
RS-232C Facility to control the screen via RS232 protocol
USB Download-software update, Play contents
USB OPTION When connecting the USB for touch dual touch
USB for touch External PC using USB touch sensor connection
Notes
Be careful when using an OPS computer. See OSD menu descriptions, never turn OPS on (ENABLE) when no
OPS computer is in the display.
DP
UHD
HDMI
AUDIO
IN
PC-RGB FHD
HDMI 2
FHD
HDMI 1
DVI RS-232C USB USB
OPTION
USB
for touch
L(8Ω)R(8Ω)
SPEAKER OUT
3.2 Rear View

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4. Remote Controller
4.1 How to insert battery.
Insert the battery into proper polarities
Battery model:(CR-2025 3V)
Key Name Description
POWER Power ON/OFF.
SOURCE Activates OSD menu of input source select-
ing. Navigates input source.
PC PC.
AV AV.
HDMI HDMI 1, HDMI 2, HDMI 3.
PSM Picture mode: Standard, Dynamic, Soft,User.
SSM Sound mode: Standard, Flat, Music, Movie.
MENU Activates main OSD menu.
EXIT Escapes main OSD menu.
FREEZE Videos are saved with pictures.
MUTE Toggles sound status of speaker.
ECO Screen Bright.
SLEEP Set the sleep timer.
INFO Displays input source information.
ZOOM Activates OSD of aspect ratio control.
Fast Backward function (contents play).
Same as ”PLAY” on keypad.
Fast Forward function (contents play).
Move before contents play mode (contents
play).
Stop function (contents play).
Move next contents play mode (contents
play).
Navigates upper menu in main OSD menu.
Navigates input source.
Navigates down menu in main OSD menu.
Navigates input source
Increases sound volume of speaker.
Same as “+ Key” on keypad.
Navigates next menu in main OSD menu.
Decreases sound volume of speaker.
Same as “-Key” on keypad.
Navigates before menu in main OSD menu.

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5. OSD MENU
5.1. MENU STRUCTURE
In this menu system, there are several ways to customize the menu settings provided.
Most menus consist of three levels to set up the options, but some require greater depth for the variety of
settings. If you press the MENU button, only the first and second level of the menu system will appear on the
monitor screen. The third level can be displayed by pressing SELECT. If a menu has more than three levels, the
pop-up dialogue box will be displayed as the fourth or fifth level.
1) To show and remove the Menu:
Press the MENU button on the Remote Control to display the menu. A second press of the MENU button or a
press of the EXIT button will take you back to monitor viewing.
2) To go to the next level:
Press OK on the Remote Control.
3) To go back to the previous level:
Press MENU on the Remote Control.
4) Typical Menu Operation
1. Press MENU button: The main menu will appear.
2. Use / to select the desired menu option (icon).
3. While the desired menu option is selected, press OK to move to the second level.
4. Press OK to move to the third level: Some menu options require additional steps.
5. Press MENU to return to the previous menu.

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5.2. Video Input Selection
1) How to select a video source from the OSD
1. Select a / button you can click the SOURCE button to select each video source.
2. To go to the desired video source, press the OK button.
Remark
The source “OPS” as indicated at the bottom of above image will only be displayed in the source selection list if
OPS mode is enabled. However if you do not have an OPS computer, do not turn on the OPS mode!

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5.3 Select menu language
On Screen Menus Language Selection
- The menus can be shown on the screen in the selected language. First select your language.
1. Press the MENU button and then use / button to select the OPTION icon.
2. Press the / button to select Menu Language menu.
3. Press the OK button and then use / / / button to select your desired language:
From this point on, the on-screen menus will be shown in the selected language.
4. Press MENU to return to the previous menu.
Supported Languages
English, Francais, Italiano, Nederlands, Espanol, Chinese, etc.

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5.4 On Screen Menu options
5.4.1 How to adjust the OSD screen
2. Press the MENU button and then / button to select each menu.
3. Press the OK button and then use / button to display the available me nus.
• Your monitor’s OSD (On Screen Display) may differ slightly from what is shown in this manual.

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5.4.2 PICTURE MENU OPTIONS
1) Picture Mode
- Adjust the picture appearance to suit your preference and viewing situations.
1. Press the MENU button and then / button to select the PICTURE mode.
2. Press the / button and then use OK button to select Picture Mode menu.
Standard, Dynamic, Mild, User
3. Press the / button to select Picture Mode - User menu
Contrast, Brightness, Color, Sharpness, Tint.
4. Press OK button and then use / button to make appropriate adjustments.
5. Press MENU to return to the previous menu.
- Contrast : Control the difference between the bright and dark regions of the screen picture. (Only user-
mode Support)
- Brightness: Adjust brightness of the picture. (Only user-mode Support)
- Color: Adjust color of the picture. (Only user-mode Support)
- Sharpness: Set the amount of fine detail in the picture. (Only user-mode Support)
- Tint: Control the fresh tones to make them appear natural. (Does not work in any mode)

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2) Color Temperature Control
- Choose one of five automatic color adjustments. Set to warm to enhance hotter colors such as red,
or set to cool to see less intense colors with more blue.
1. Press the MENU button and then use / button to select the PICTURE icon.
2. Press the / button and then use ENTER button to select Color Temperature
menu.
3. Press the OK button and then use / button to select desired option:
User, Cool, Medium, Warm.
4. Press the / button to select Picture Mode - User menu.
Red, Green, Blue
5. Press MENU to return to the previous menu.
- Color Temperature : select between Normal, Cool and Warm. (Only user-mode Support)

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3) Aspect Ratio
- Selects the screen format.
1. Press the MENU button and then use / button to select the PICTURE icon.
2. Press the / button and then use OK button to select Aspect Ratio menu.
3. Press the OK button and then use / button to select desired option:
Auto, 4:3, 16:9, Zoom1, Zoom2.
->When using a DVI unput, only the 4:3 and 16:9 aspect ratios are available
4. Press MENU to return to the previous menu.
4) MFC
- Select the picture appearance to suit your preference and viewing situations.
1. Press the MENU button and then / button to select the PICTURE icon.
2. Press the / button and then use OK button to select MFC menu
3. Press the OK button and then use button to select the desired picture option;
Off, Low, Middle, High, Default.
4. Press MENU to return to the previous menu.

MFC - when the video screen is set on HIGH, it is possible that the image will be broken
- Touch Speed is Degraded
- Motion compensated Frame Rate Conversion
- JUDDER phenomenon occurs in the video, it is possible to change the setting to HIGH.

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5) PC Menu
The PC menu can only be selected when the video input is VGA !
1. Press the MENU button and then use / button to select the PICTURE icon.
2. Press the / button and then use OK button to select PC Menu.
3. Press / button and then use / button to make appropriate adjustments.
4. Press MENU to return to the previous menu.
6) Color Range
1 . Press the OK button. [Range scaling changes from 16-234 to 0-255]
-> color range can not be changed when display is used in USB mode (USB media port) or PC mode
(VGA-cable).