IBM 6H0 User manual

RS/6000 Enterprise Server Model H80
Eserver pSeries 660 Models 6H0 and 6H1
Service Guide
SA38-0566-03
ERserver


RS/6000 Enterprise Server Model H80
Eserver pSeries 660 Models 6H0 and 6H1
Service Guide
SA38-0566-03
ER s e r v e r


Fourth Edition (April 2002)
Before using this information and the product it supports, read the information in “Safety Notices” on page xi,
Appendix A, “Environmental Notices,” on page 491, and Appendix B, “Notices,” on page 497.
Areader’s comment form is provided at the back of this publication. If the form has been removed, address comments
to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send
comments electronically, use this commercial internet address: [email protected].Any information that you
supply may be used without incurring any obligation to you.
©International Business Machines Corporation 2000, 2002. All rights reserved.
Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents
Safety Notices ........................xi
Rack Safety Instructions .....................xi
Electrical Safety ....................... xii
Laser Safety Information .................... xiii
Laser Compliance...................... xiii
Data Integrity and Verification ..................xv
About This Book ...................... xvii
ISO 9000 ......................... xvii
Online Publications ...................... xvii
Related Publications...................... xvii
Trademarks ........................ xviii
Chapter 1. Reference Information .................1
Overview ..........................1
Data Flow with One-Way Processor .................3
Data Flow with Two- to Six-Way Processor ...............4
Powering the System On and Off ..................4
Console Strategy .......................5
Power-On Self-Test.......................6
POST Indicators ........................6
POST Keys .........................6
1Key ..........................7
5Key ..........................7
6Key ..........................7
8Key ..........................7
System Unit Locations......................7
CEC Drawer Front View ....................9
CEC Drawer Top View ....................10
CEC Drawer Rear View ....................11
Primary I/O Drawer Front View .................12
Primary I/O Drawer Top View ..................12
Primary I/O Drawer Rear View .................14
Primary I/O Drawer Front View with Covers Removed ..........15
Secondary I/O Drawer Front View ................16
Secondary I/O Drawer Top View .................16
Secondary I/O Drawer Rear View ................18
PCI Board Locations .....................19
System Board Locations ...................20
Memory Riser Card and Memory DIMM Locations ...........21
One-Way Processor Card Memory DIMM Locations ..........22
Primary I/O Drawer Operator Panel ................23
Secondary I/O Drawer Operator Panel ...............24
SCSI IDs and Bay Locations ..................25
System Memory .......................26
One-Way Processor Memory Placement Rules ............26
iii

Riser Card Memory Placement Rules ...............26
I/O Drawer Features ......................27
I/O Drawer Addressing ....................27
I/O Drawer and Power Supply LED Status..............28
Message Hierarchy for Secondary I/O Drawer Operator Panel .......29
Primary I/O Drawer Operator Panel Behavior During Power-On.......30
Secondary I/O Drawer Operator Panel Behavior During Power-On......31
Logical and Physical Locations ..................32
Physical Location Codes ....................32
Location Code Format ....................32
Multiple FRU Callout Instructions .................33
AIX Location Codes ......................34
AIX and Physical Location Code Reference Tables ...........36
Cabling the CEC Drawer, Primary I/O Drawer, and Secondary I/O Drawer ....48
Connecting JTAG and VS COM Cables ..............48
Connecting RIO and SPCN Cables ................49
System Cable Diagrams.....................54
CEC Drawer Cable Diagram ..................54
Primary I/O Drawer Cable Diagram ................55
Secondary I/O Drawer Cable Diagram ...............56
DC Power Cable Routings ...................57
Specifications ........................58
CEC Drawer .......................58
7014 Model T00 and T42 Rack .................60
I/O Drawer ........................62
Noise Emission Notes ....................64
System Service Clearances ..................65
Power Cables ........................66
Service Inspection Guide ....................67
Chapter 2. Diagnostics Overview .................69
Maintenance Analysis Procedures (MAPs)...............69
Checkpoints.........................70
FRU Isolation ........................71
Electronic Service Agent for the Eserver pSeries and RS/6000 .......71
Using the Service Processor and Electronic Service Agent Features ......72
Service Processor......................72
Electronic Service Agent ...................73
Chapter 3. Maintenance Analysis Procedures (MAPs) ..........75
Entry MAP .........................75
Quick Entry MAP .......................76
Quick Entry MAP Table of Contents ................76
MAP 1020: Problem Determination .................84
MAP 1520: Power .......................89
Map 1521: Cannot Power On The Primary I/O Drawer, Operator Panel Does Not
Show OK Prompt ......................91
Map 1522: Cannot Power On The CEC Drawer .............97
Map 1523: Cannot Power On The Secondary I/O Drawer, Operator Panel Power
Present LED Does Not Come On ................ 104
iv Service Guide

Map 1524: The SPCN Error Codes Table Directed You Here and the Error Code is
1011 1C0x ........................ 109
MAP 1540: Minimum Configuration .................113
Chapter 4. Checkpoints .................... 137
IPL Flow ......................... 137
Service Processor Checkpoints .................. 140
Firmware Checkpoints ..................... 147
Boot Problems and Concerns ................. 159
Chapter 5. Error Code to FRU Index ............... 163
Four-Character Checkpoints ................... 163
Replacing the Primary Drawer Operator Panel ............. 163
Replacing the Network Adapter .................. 163
Analyzing SPCN Errors on Secondary Drawers ............ 163
Isolating the I/O Drawer Failure .................. 164
Determining Location Code ................... 164
Checkpoint and Error Code Index ................. 165
Performing Slow Boot ..................... 166
Confirming Initial Error Code ................... 166
Memory-Related Error Codes .................. 167
Operator Panel Error Codes ................... 168
SPCN Error Codes ...................... 169
Firmware Error Codes ..................... 190
Service Processor Error Codes .................. 213
System Firmware Update Messages ................ 354
Common Firmware Error Codes.................. 354
Scan Log Dump Progress Codes ................. 364
Problem Determination Generated Error Codes ............ 364
Chapter 6. Loading the System Diagnostics In Service Mode ....... 367
Default Boot List and Service Mode Bootlist .............. 368
Chapter 7. Using the Service Processor .............. 369
Service Processor Menus .................... 370
Accessing the Service Processor Menus Locally ........... 370
Accessing the Service Processor Menus Remotely .......... 370
Saving and Restoring Service Processor Settings ........... 370
Menu Inactivity ...................... 371
General User Menu ...................... 371
Privileged User Menus ..................... 372
Main Menu........................ 372
Service Processor Setup Menu ................. 374
Passwords ........................ 375
System Power Control Menu .................. 378
System Information Menu ................... 382
Memory Riser Card 1Memory DIMM Locations for Service Processor Menus 386
Memory Riser Card 2Memory DIMM Locations for Service Processor Menus 387
Processor Card Memory DIMM Locations for Service Processor Menus ... 387
Language Selection Menu .................. 389
Contents v

Call-In/Call-Out Setup Menu .................. 390
Modem Configuration Menu .................. 391
Serial Port Selection Menu .................. 392
Serial Port Speed Setup Menu ................. 392
Telephone Number Setup Menu................. 393
Call-Out Policy Setup Menu .................. 394
Customer Account Setup Menu ................. 395
Service Processor Procedures in Service Mode ............ 395
Service Processor Functions ................... 396
System Power-On Methods ................... 397
Service Processor Reboot/Restart Recovery ............. 398
Boot (IPL) Speed ..................... 398
Failure During Boot Process .................. 398
Failure During Normal System Operation.............. 398
Service Processor Reboot/Restart Policy Controls........... 398
System Firmware Updates ................... 400
General Information on System Firmware Updates .......... 400
Determining the Level of Firmware on the System........... 401
System Firmware Update Using aLocally Available Image ........ 401
Updating System Firmware From the Service Processor Menus ...... 402
Updating System Firmware from the AIX Service Aids ......... 402
Updating System Firmware from the AIX Command Line ........ 402
Recovery Mode ...................... 402
Configuring and Deconfiguring Processors or Memory .......... 403
Run-Time CPU Deconfiguration (CPU Gard) ............ 404
Service Processor System Monitoring -Surveillance ........... 404
System Firmware Surveillance ................. 404
Operating System Surveillance ................. 404
Call-Out (Call-Home) ..................... 405
Console Mirroring ...................... 407
System Configuration .................... 407
Service Processor Error Log ................... 408
LCD Progress Indicator Log ................... 409
Service Processor Operational Phases ............... 410
Pre-Standby Phase ..................... 410
Standby Phase ...................... 410
Bring-Up Phase ......................411
Run-Time Phase ...................... 412
Chapter 8. Using System Management Services ........... 413
414
Password Utilities ..................... 414
Display Error Log ..................... 415
Remote Initial Program Load Setup ............... 415
SCSI Utilities ....................... 419
Select Console ...................... 419
MultiBoot ........................ 420
Select Language ...................... 423
OK Prompt........................ 423
Exiting System Management Services............... 423
vi Service Guide

Chapter 9. Removal and Replacement Procedures .......... 425
Handling Static-Sensitive Devices ................. 426
Powering Off and Powering On the System .............. 427
Powering Off the System ................... 427
Powering On the System ................... 427
Powering Off and Powering On the System Using the Service Processor ... 427
Hot-Pluggable FRUs ..................... 428
I/O Drawer PCI Slot LED Definitions ................ 428
PCI Adapters ........................ 429
Non-Hot-Pluggable PCI Adapter.................. 429
Removal ........................ 429
Replacement ....................... 430
Hot-Pluggable PCI Adapter ................... 431
Replacing aHot-Pluggable PCI Adapter .............. 431
Installing aHot-Pluggable PCI Adapter .............. 433
Removing aHot-Pluggable PCI Adapter .............. 434
PCI Hot-Plug Manager Access .................. 436
Accessing Hot-Plug Management Functions............. 436
PCI Hot-Plug Manager Menu.................. 436
Memory Riser Cards and Memory DIMMs .............. 439
Removal ........................ 439
Replacement ....................... 440
Processor Card ....................... 441
Removal ........................ 441
Replacement ....................... 441
CEC Fans ......................... 442
Removal ........................ 442
Replacement ....................... 442
CEC Backplane ....................... 443
Removal ........................ 443
Replacement ....................... 444
I/O Drawer Backplane Assembly ................. 445
Removal ........................ 445
Replacement ....................... 446
RIO Card Assembly ...................... 447
Removal ........................ 447
Replacement ....................... 448
CEC Drawer Power Distribution Board ............... 449
Removal ........................ 449
Replacement ....................... 449
I/O Drawer Power Distribution Board ................ 450
Removal ........................ 450
Replacement ....................... 451
Power Supplies and Power Supply Fan Assemblies ........... 452
Removal ........................ 453
Replacement ....................... 454
Power Supply Test Switch Procedure ................ 455
Internal Disk Drives ...................... 456
Removal ........................ 456
Replacement ....................... 457
Contents vii

Fan Controller Card ...................... 459
Removal ........................ 459
Replacement ....................... 459
CD-ROM Drive ....................... 460
Removal ........................ 460
Replacement ....................... 460
Tape Drive ......................... 461
Removal ........................ 461
Replacement ....................... 461
Diskette Drive........................ 462
Removal ........................ 462
Replacement ....................... 462
Operator Panel ....................... 463
Removal ........................ 463
Replacement ....................... 464
Rear Service Position ..................... 465
Front Service Position ..................... 466
Battery .......................... 467
Removal ........................ 467
Replacement ....................... 468
Chapter 10. Parts Information .................. 469
CEC Drawer ........................ 470
I/O Drawer ......................... 475
CEC Drawer Internal Cables ................... 479
Primary I/O Drawer Internal Cables ................ 481
Secondary I/O Drawer Internal Cables ............... 483
External Cables ....................... 485
Keyboards and Mouse .................... 486
Keyboards and Mouse (Black) ................. 488
Appendix A. Environmental Notices................ 491
Product Recycling and Disposal.................. 491
Environmental Design ..................... 495
Acoustical Noise Emissions ................... 496
Declared Acoustical Noise Emissions ................ 496
Noise Emission Notes .................... 496
Appendix B. Notices ..................... 497
Product Recycling and Disposal.................. 497
Battery Return Program .................... 498
Appendix C. Service Processor Setup and Test ........... 499
Service Processor Setup Checklist ................. 499
Testing the Setup ...................... 500
Testing Call-In ...................... 500
Testing Call-Out ...................... 500
Serial Port Configuration ................... 501
Appendix D. Modem Configurations ............... 503
viii Service Guide

Sample Modem Configuration Files ................ 503
Generic Modem Configuration Files ............... 503
Specific Modem Configuration Files ............... 503
Configuration File Selection ................... 504
Examples for Using the Generic Sample Modem Configuration Files .... 505
Customizing the Modem Configuration Files............. 506
IBM 7852-400 DIP Switch Settings ................ 507
Xon/Xoff Modems ..................... 507
Ring Detection ...................... 508
Terminal Emulators ..................... 508
Recovery Procedures .................... 508
Transfer of aModem Session .................. 509
Recovery Strategy ..................... 510
Prevention Strategy ..................... 510
Modem Configuration Sample Files.................511
Sample File modem_m0.cfg ..................511
Sample File modem_m1.cfg .................. 513
Sample File modem_z.cfg................... 515
Sample File modem_z0.cfg .................. 517
Sample File modem_f.cfg ................... 519
Sample File modem_f0.cfg .................. 521
Sample File modem_f1.cfg .................. 523
Appendix E. Rack Drawer Rail Instructions ............. 527
Front Drawer-Stop Installation .................. 527
Drawer Rail Assembly and Installation................ 528
Rails for an S00 Type Rack ................... 528
Rails for aT00 Type Rack ................... 528
Rail Installation ....................... 528
Cable Routing ....................... 529
Index .......................... 533
Contents ix

xService Guide

Safety Notices
Adanger notice indicates the presence of ahazard that has the potential of causing
death or serious personal injury. Danger notices appear on the following pages:
vxii
v89
v425
v453
Acaution notice indicates the presence of ahazard that has the potential of causing
moderate or minor personal injury. Caution notices appear on the following pages:
vxii
vxiii
v89
v425
v460
v467
For atranslation of the safety notices contained in this book, see the System Unit
Safety Information,order number SA23-2652.
Rack Safety Instructions
vDo not install this unit in arack where the internal rack ambient temperatures will
exceed 40 degrees C.
vDo not install this unit in arack where the air flow is compromised. Any side, front or
back of the unit used for air flow through the unit must not be in direct contact with
the rack.
vCare should be taken to ensure that ahazardous condition is not created due to
uneven mechanical loading when installing this unit in arack. If the rack has a
stabilizer it must be firmly attached before installing or removing this unit.
vConsideration should be given to the connection of the equipment to the supply
circuit so that overloading of circuits does not compromise the supply wiring or
overcurrent protection. To provide the correct power connection to the rack, refer to
the rating labels located on the equipment in the rack to determine the total power
requirement for the supply circuit.
vAn electrical outlet that is not correctly wired could place hazardous voltage on the
metal parts of the system or the devices that attach to the system. It is the
responsibility of the customer to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock.
xi

Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting
devices attached to the workstation.
DANGER
An electrical outlet that is not correctly wired could place hazardous voltage
on metal parts of the system or the devices that attach to the system. It is the
responsibility of the customer to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock.
Before installing or removing signal cables, ensure that the power cables for
the system unit and all attached devices are unplugged.
When adding or removing any additional devices to or from the system,
ensure that the power cables for those devices are unplugged before the
signal cables are connected. If possible, disconnect all power cables from the
existing system before you add adevice.
Use one hand, when possible, to connect or disconnect signal cables to
prevent apossible shock from touching two surfaces with different electrical
potentials.
During an electrical storm, do not connect cables for display stations, printers,
telephones, or station protectors for communications lines.
D05
CAUTION:
This product is equipped with athree-wire power cable and plug for the user’s
safety. Use this power cable with aproperly grounded electrical outlet to avoid
electrical shock.
C01
DANGER
Do not attempt to open the covers of the power supply. Power supplies are
not serviceable and are to be replaced as aunit.
D02
CAUTION:
This unit has more than one power supply cord. To reduce the risk of electrical
shock, disconnect two power supply cords before servicing.
C21
xii Service Guide

Laser Safety Information
CAUTION:
This product may contain aCD-ROM, DVD-ROM, or laser module on aPCI card,
which are class 1laser products.
C30
Laser Compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR
Subchapter Jfor class 1laser products. Outside the U.S., they are certified to be in
compliance with the IEC 825 (first edition 1984) as aclass 1laser product. Consult the
label on each part for laser certification numbers and approval information.
CAUTION:
All IBM laser modules are designed so that there is never any human access to
laser radiation above aclass 1level during normal operation, user maintenance,
or prescribed service conditions. Data processing environments can contain
equipment transmitting on system links with laser modules that operate at
greater than class 1power levels. For this reason, never look into the end of an
optical fiber cable or open receptacle. Only trained service personnel should
perform the inspection or repair of optical fiber cable assemblies and receptacles.
C25, C26
Preface xiii

xiv Service Guide

Data Integrity and Verification
IBM computer systems contain mechanisms designed to reduce the possibility of
undetected data corruption or loss. This risk, however, cannot be eliminated. Users who
experience unplanned outages, system failures, power fluctuations or outages, or
component failures must verify the accuracy of operations performed and data saved or
transmitted by the system at or near the time of the outage or failure. In addition, users
must establish procedures to ensure that there is independent data verification before
relying on such data in sensitive or critical operations. Users should periodically check
the IBM support websites for updated information and fixes applicable to the system and
related software.
xv

xvi Service Guide

About This Book
This book provides maintenance information that is specific to the RS/6000 Enterprise
Server Model H80, Eserver pSeries 660 Models 6H0 and 6H1, as well as adapters
and attached devices that do not have their own service information. It also contains
maintenance analysis procedures (MAPs) that are not common to other systems. In this
book, the RS/6000 Enterprise Server Model H80, Eserver pSeries 660 Models 6H0
and 6H1 is hereafter referred to as the ″system.″
This book also contains Maintenance Analysis Procedures (MAPs) that are not common
to other systems. MAPs that are common to all systems are contained in the RS/6000
and Eserver pSeries Diagnostics Information for Multiple Bus Systems.
This book is used by the service technician to repair system failures. This book
assumes that the service technician has had training on the system unit.
ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing
of this product.
Online Publications
RS/6000 and pSeries publications are available online. To access the online books, visit
our Web site at: http://www.rs6000.ibm.com/resource/hardware_docs/
Related Publications
The following publications are available:
vThe System Unit Safety Information,order number SA23-2652, contains translations
of safety information used throughout this book.
vThe RS/6000 Enterprise Server Model H80 Eserver pSeries 660 Models 6H0 and
6H1 Installation Guide,order number SA38-0575, contains information on how to set
up and cable the system, install and remove options, and verify system operation.
vThe RS/6000 Enterprise Server Model H80 Eserver pSeries 660 Models 6H0 and
6H1 User’s Guide,order number SA38-0565, contains information on how to use the
system, use diagnostics, use service aids, and verify system operations.
vThe 7014 Model T00 and T42 Rack Installation and Service Guide,order number
SA38-0577, contains information regarding the 7014 Model T00 and T42 Rack, in
which the RS/6000 Enterprise Server Model H80, Eserver pSeries 660 Models 6H0
and 6H1 may be installed.
vThe RS/6000 and Eserver pSeries Diagnostics Information for Multiple Bus
Systems,order number SA38-0509, contains common diagnostic procedures, error
codes, service request numbers, and failing function codes. This manual is intended
for trained service technicians.
xvii

vThe RS/6000 and Eserver pSeries Adapters, Devices, and Cable Information for
Multiple Bus Systems,order number SA38-0516, contains information about
adapters, external devices, and cabling. This manual is intended to supplement
information found in the RS/6000 and Eserver pSeries Diagnostics Information for
Multiple Bus Systems.
vThe PCI Adapter Placement Reference,order number SA38-0538, contains
information regarding slot restrictions for adapters that can be used in this system.
vThe Site and Hardware Planning Information,order number SA38-0508, contains
information to help you plan your installation.
vThe SP Systems Service Guide,order number GA22-7442, which contains servicing
information for SP systems.
vThe Clustered Eserver Installation and Service Guide.,order number GA22-7863,
which contains service and installation information for clustered Eserversystems.
Trademarks
The following terms are trademarks of International Business Machines Corporation in
the United States, other countries, or both:
vAIX
vRS/6000
vpSeries
ve(logo)
Other company, product, and service names may be trademarks or service marks of
others.
xviii Service Guide