IBM x3800 - System - 8865 User manual

IBM System x3800 Ty pe 8865
Problem Determination and Service Guide


IBM System x3800 Ty pe 8865
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page
169.
Ninth Edition (October 2006)
©Copyright International Business Machines Corporation 2006. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Server controls, LEDs, and connectors ................4
Front view ..........................4
Rear view ..........................6
Internal LEDs, connectors, and jumpers ................8
I/O board internal connectors and jumpers ..............8
Memory-card connectors.....................9
Memory-card LEDs .......................9
Microprocessor-board connectors and LEDs .............10
PCI-X board connectors ....................10
PCI-X board LEDs ......................11
SAS-backplane connectors ...................11
Chapter 2. Diagnostics .....................13
Diagnostic tools ........................13
POST ............................13
POST beep codes ......................14
Error logs ..........................18
POST error codes.......................20
POST and SMI error messages..................34
Checkout procedure .......................46
About the checkout procedure ..................46
Performing the checkout procedure ................47
Checkpoint codes (trained service technicians only) ...........47
Troubleshooting tables ......................48
CD or DVD drive problems ...................48
General problems .......................49
Hard disk drive problems ....................49
Intermittent problems......................50
Keyboard, mouse, or pointing-device problems ............50
USB keyboard, mouse, or pointing-device problems ..........51
Memory problems .......................53
Microprocessor problems ....................54
Monitor problems .......................55
Optional-device problems ....................57
Power problems .......................58
Serial port problems ......................59
ServerGuide problems .....................60
Software problems ......................60
Universal Serial Bus (USB) port problems ..............61
Video problems........................61
Light path diagnostics ......................61
Remind button ........................64
Light path diagnostic LEDs ...................64
©Copyright IBM Corp. 2006 iii

Power-supply LEDs .......................69
Diagnostic programs, messages, and error codes ............71
Running the diagnostic programs .................71
Diagnostic text messages ....................72
Viewing the test log ......................72
Diagnostic error codes .....................72
Real Time Diagnostics ......................89
Recovering from aBIOS update failure ................89
System-error log messages ....................90
Solving SCSI problems ..................... 102
Solving power problems ..................... 102
Solving Ethernet controller problems ................ 102
Solving undetermined problems .................. 104
Calling IBM for service ..................... 105
Chapter 3. Parts listing, System x3800 Type 8865 .......... 107
Replaceable server components .................. 108
Alcohol wipes .........................110
Power cords ......................... 111
Chapter 4. Removing and replacing server components ........115
Installation guidelines ......................115
System reliability guidelines ...................116
Working inside the server with the power on.............116
Handling static-sensitive devices .................117
Returning adevice or component.................117
Connecting the cables ......................118
Removing and replacing Tier 1CRUs ................119
Removing the top cover, bezel, and front cover ...........119
Replacing the top cover, bezel, and front cover ........... 121
Removing the adapter ..................... 121
Replacing the adapter ..................... 122
Removing the hot-swap fan ................... 123
Replacing the hot-swap fan ................... 124
Removing the hot-swap hard disk drive .............. 124
Replacing the hot-swap hard disk drive .............. 124
Removing the hot-swap power supply and power supply filler ...... 125
Replacing the hot-swap power supply and power supply filler ...... 126
Memory card and memory module (DIMM) ............. 126
Removing the operator information panel assembly .......... 130
Replacing the operator information panel assembly .......... 132
Removing the IBM Remote Supervisor Adapter II SlimLine ....... 133
Replacing the IBM Remote Supervisor Adapter II SlimLine ....... 133
Removing the support structure ................. 134
Replacing the support structure ................. 135
Removing and replacing Tier 2CRUs ................ 135
Removing the battery ..................... 135
Replacing the battery ..................... 136
Removing the CD drive .................... 137
Replacing the CD drive .................... 138
Removing the diskette drive................... 138
Replacing the diskette drive................... 138
Removing the I/O board .................... 139
Replacing the I/O board .................... 140
Removing the PCI-X adapter guide ................ 140
Replacing the PCI-X adapter guide ................ 141
iv IBM System x3800 Type 8865: Problem Determination and Service Guide

Removing the SAS backplane .................. 141
Replacing the SAS backplane .................. 142
Removing the SAS hard disk drive cage .............. 142
Replacing the SAS hard disk drive cage .............. 143
Removing the ServeRAID-8i adapter ............... 144
Replacing the ServeRAID-8i adapter ............... 144
Removing and replacing FRUs .................. 145
Removing the internal-cable-management arm ............ 145
Replacing the internal-cable-management arm ............ 146
Microprocessor tray and microprocessor .............. 146
Removing the PCI-X board assembly ............... 151
Replacing the PCI-X board assembly ............... 152
Removing the PCI-X switch-card assembly ............. 153
Replacing the PCI-X switch-card assembly ............. 153
Removing the power-supply sleeve ................ 154
Replacing the power-supply sleeve ................ 155
Removing the power backplane ................. 155
Replacing the power backplane ................. 156
Chapter 5. Configuration information and instructions ........ 157
Updating the firmware ...................... 157
Configuring the server ...................... 157
Using the ServerGuide Setup and Installation CD........... 157
Using the UpdateXpress program ................ 158
Using the Configuration/Setup Utility program ............ 158
Installing and using the baseboard management controller utility programs 163
Using the SAS/SATA Configuration Utility program .......... 164
Configuring the Ethernet controller ................ 164
Using the PXE boot agent utility program.............. 164
Using the ServeRAID configuration programs ............ 165
Appendix A. Getting help and technical assistance .......... 167
Before you call ........................ 167
Using the documentation ..................... 167
Getting help and information from the World Wide Web ......... 168
Software service and support ................... 168
Hardware service and support ................... 168
Appendix B. Notices ...................... 169
Edition notice ......................... 169
Trademarks.......................... 170
Important notes ........................ 170
Product recycling and disposal .................. 171
Battery return program ..................... 172
Electronic emission notices .................... 173
Federal Communications Commission (FCC) statement ........ 173
Industry Canada Class Aemission compliance statement ........ 173
Australia and New Zealand Class Astatement ............ 173
United Kingdom telecommunications safety requirement ........ 173
European Union EMC Directive conformance statement ........ 173
Taiwanese Class Awarning statement ............... 174
Chinese Class Awarning statement ................ 174
Japanese Voluntary Control Council for Interference (VCCI) statement 174
Index ............................ 175
Contents v

vi IBM System x3800 Type 8865: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2006 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 111.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM System x3800 Type 8865: Problem Determination and Service Guide