IBM HS40 - BladeCenter - 8839 Operating instructions

BladeCenter HS40
Type 8839
Hardware Maintenance Manual and Troubleshooting
Guide
ERserver


BladeCenter HS40
Type 8839
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r


Note:
Before using this information and the product it supports, read the information in Appendix C,
“Notices,” on page 149.
Fourth Edition (May 2004)
Note:
The most recent version of this document is available at http://www.ibm.com/pc/support.
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
BladeCenter
™
HS40 Type 8839 blade server.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM BladeCenter products. See the
parts listing in Chapter 7, “Parts listing, Type 8839,” on page 105 to
determine if the component being replaced is a customer replaceable
unit (CRU) or a FRU. If a problem with the HS40 blade server is
suspected, see “Checkout procedure” on page 21 before taking any
further action.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See Appendix B, “Safety information,” on page 109.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2004 iii

iv BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual . . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related publications . . . . . . . . . . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .4
BladeCenter HS40 specifications for non-NEBS/ETSI environments . . . . .4
BladeCenter HS40 specifications for NEBS/ETSI environments . . . . . .5
Notices and statements used in this book . . . . . . . . . . . . . . .6
Power, controls, and indicators . . . . . . . . . . . . . . . . . . .6
Turning on the blade server . . . . . . . . . . . . . . . . . . . .6
Turning off the blade server . . . . . . . . . . . . . . . . . . . .7
Controls and LEDs . . . . . . . . . . . . . . . . . . . . . . .8
Chapter 2. Configuring the blade server . . . . . . . . . . . . . . .11
Using the Configuration/Setup Utility program . . . . . . . . . . . . . .11
Starting the Configuration/Setup Utility program . . . . . . . . . . . .11
Configuration/Setup Utility menu choices . . . . . . . . . . . . . .12
Using passwords . . . . . . . . . . . . . . . . . . . . . . .14
Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .14
ServerGuide features . . . . . . . . . . . . . . . . . . . . .15
Setup and configuration overview . . . . . . . . . . . . . . . . .15
Typical operating-system installation . . . . . . . . . . . . . . . .15
Installing your operating system without ServerGuide . . . . . . . . . .16
Using the PXE boot agent utility program . . . . . . . . . . . . . . .16
Firmware updates . . . . . . . . . . . . . . . . . . . . . . . .17
Configuring the Gigabit Ethernet controllers . . . . . . . . . . . . . .17
Blade server Ethernet controller enumeration . . . . . . . . . . . . . .18
Command-line interface and serial over LAN . . . . . . . . . . . . . .19
Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . .21
Checkout procedure . . . . . . . . . . . . . . . . . . . . . . .21
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .22
POST error logs . . . . . . . . . . . . . . . . . . . . . . . .23
Viewing the System Event Log (SEL) . . . . . . . . . . . . . . . . .23
SEL Manager main window . . . . . . . . . . . . . . . . . . .25
Application Framework Help subsystem . . . . . . . . . . . . . . .25
Running the SEL Viewer . . . . . . . . . . . . . . . . . . . .25
Diagnostic programs and error messages . . . . . . . . . . . . . . .25
Diagnostic text messages . . . . . . . . . . . . . . . . . . . .26
Starting the diagnostic programs . . . . . . . . . . . . . . . . .26
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .27
Diagnostic error message tables . . . . . . . . . . . . . . . . .27
Diagnosing problems using the light path diagnostics feature . . . . . . . .27
Memory errors . . . . . . . . . . . . . . . . . . . . . . . . .29
Recovering the BIOS code . . . . . . . . . . . . . . . . . . . .30
Clearing CMOS memory . . . . . . . . . . . . . . . . . . . . .31
Chapter 4. Installing options . . . . . . . . . . . . . . . . . . .33
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .33
System reliability considerations . . . . . . . . . . . . . . . . .33
Handling static-sensitive devices . . . . . . . . . . . . . . . . .33
© Copyright IBM Corp. 2004 v

Major components of the BladeCenter HS40 Type 8839 blade server . . . . .34
Processor board components . . . . . . . . . . . . . . . . . . .35
I/O board components . . . . . . . . . . . . . . . . . . . . . .35
LED locations . . . . . . . . . . . . . . . . . . . . . . . . .36
Switches and jumpers . . . . . . . . . . . . . . . . . . . . . .38
Switches . . . . . . . . . . . . . . . . . . . . . . . . . .38
Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . .38
Removing the blade server from the BladeCenter unit . . . . . . . . . .39
Opening the blade server cover . . . . . . . . . . . . . . . . . . .40
Removing the blade server bezel assembly . . . . . . . . . . . . . .42
Installing IDE drives . . . . . . . . . . . . . . . . . . . . . . .43
Installing memory modules . . . . . . . . . . . . . . . . . . . .44
Installing an additional microprocessor . . . . . . . . . . . . . . . .46
Installing an I/O expansion card . . . . . . . . . . . . . . . . . . .49
Installing a PCI I/O expansion unit . . . . . . . . . . . . . . . . . .51
Installing a SCSI storage expansion unit . . . . . . . . . . . . . . .51
Installing a SCSI hot-swap hard disk drive . . . . . . . . . . . . . . .57
Replacing a SCSI hot-swap hard disk drive . . . . . . . . . . . . . .59
Replacing the battery . . . . . . . . . . . . . . . . . . . . . .59
Completing the installation . . . . . . . . . . . . . . . . . . . . .62
Installing the blade server bezel assembly . . . . . . . . . . . . . .62
Closing the blade server cover . . . . . . . . . . . . . . . . . .63
Installing the blade server in the BladeCenter unit . . . . . . . . . . .65
Updating your blade server configuration . . . . . . . . . . . . . .67
Input/output connectors and devices . . . . . . . . . . . . . . . . .68
Chapter 5. Service replaceable units . . . . . . . . . . . . . . . .69
Microprocessor removal . . . . . . . . . . . . . . . . . . . . .69
Thermal grease . . . . . . . . . . . . . . . . . . . . . . . . .72
Processor board . . . . . . . . . . . . . . . . . . . . . . . .72
I/O board . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Chapter 6. Symptom-to-FRU index . . . . . . . . . . . . . . . . .77
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . .77
BIOS-generated beep codes . . . . . . . . . . . . . . . . . . .77
Baseboard management controller (BMC) beep codes . . . . . . . . .78
No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . .78
POST error codes . . . . . . . . . . . . . . . . . . . . . . . .79
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .83
Light path diagnostics . . . . . . . . . . . . . . . . . . . . . .86
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .87
Error messages and error codes . . . . . . . . . . . . . . . . . .96
Service processor error messages . . . . . . . . . . . . . . . . . .96
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . .97
Temperature error messages . . . . . . . . . . . . . . . . . . . .97
Power error messages . . . . . . . . . . . . . . . . . . . . . .97
System shutdown . . . . . . . . . . . . . . . . . . . . . . . 100
System errors . . . . . . . . . . . . . . . . . . . . . . . . 100
Temperature-related system shutdown . . . . . . . . . . . . . . . 101
Hard disk drive checkout . . . . . . . . . . . . . . . . . . . . . 101
Undetermined problems . . . . . . . . . . . . . . . . . . . . . 101
Problem determination tips . . . . . . . . . . . . . . . . . . . . 102
Chapter 7. Parts listing, Type 8839 . . . . . . . . . . . . . . . . 105
Appendix A. Getting help and technical assistance . . . . . . . . . . 107
vi BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Before you call . . . . . . . . . . . . . . . . . . . . . . . . 107
Using the documentation . . . . . . . . . . . . . . . . . . . . . 107
Getting help and information from the World Wide Web . . . . . . . . . 108
Software service and support . . . . . . . . . . . . . . . . . . . 108
Hardware service and support . . . . . . . . . . . . . . . . . . . 108
Appendix B. Safety information . . . . . . . . . . . . . . . . . 109
General safety . . . . . . . . . . . . . . . . . . . . . . . . 109
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . .110
Safety inspection guide . . . . . . . . . . . . . . . . . . . . . 111
Handling electrostatic discharge-sensitive devices . . . . . . . . . . .112
Grounding requirements . . . . . . . . . . . . . . . . . . . . .112
Safety notices (multi-lingual translations) . . . . . . . . . . . . . . .113
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 149
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 149
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 150
Product recycling and disposal . . . . . . . . . . . . . . . . . . 151
Battery return program . . . . . . . . . . . . . . . . . . . . . 151
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 152
Federal Communications Commission (FCC) statement . . . . . . . . 152
Industry Canada Class A emission compliance statement . . . . . . . . 152
Australia and New Zealand Class A statement . . . . . . . . . . . . 152
United Kingdom telecommunications safety requirement . . . . . . . . 152
European Union EMC Directive conformance statement . . . . . . . . 153
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 153
Chinese Class A warning statement . . . . . . . . . . . . . . . . 153
Japanese Voluntary Control Council for Interference (VCCI) statement 153
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . 154
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Contents vii

viii BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide