iCentral Multicom CLASSIC 106-889 User guide

iCentral Multicom Classic Installation Manual
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Installer Manual
Multicom CLASSIC
MODEL
106-889 iCentral MULTICOM Classic

iCentral Multicom Classic Installation Manual
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Contents
Important things to know
Pg 3
A look around the product
Pg 4
Cellular module in detail
Pg 5
Wiring relays
Pg 5
Keypad / prox modules in detail
Pg 6
Connecting slave devices
Pg 6
Inserting the SIM card
Pg 7
Powering up
Pg 7
PC Programming
Pg 8
PC software overview
Pg 9
Resident / family screen
Pg10
Visitor screen section
Pg11
Settings
Pg12
The APP
Pg13
Programming a new or existing job site
Pg14
Programming codes
Pg15
Programming (steps 1-3)
Pg16
Add a family
Pg17
Edit a family
Pg18
Activate auto sync
Pg19
Add visitor access
Pg19
A closer look at keypad codes
Pg20
A closer look at proc cards
Pg21
A closer look at callerID visitor access
Pg22
Do not disturb
Pg23
Access control (enable callerID & latching)
Pg23
Auto opening
Pg24
Enquire residents info
Pg25
Concierge / Manager/help button
Pg25
More settings
Pg26
Volumes
Pg26
Dialling times
Pg27
Relay times
Pg27
Information Screen
Pg28
Manager control of gate/door
Pg29
Calling a resident
Pg30
Using keypad codes
Pg30
Answering a call from the intercom
Pg31
Access control by callerID
PG31
Complete list of parameters
PG32

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Really Important things you Need to Know..
Please read this entire manual before installing
this product.
To be installed by certified and qualified
personnel / gate automation dealer only. Not
for DIY install!
Ensure there is good 4G signal on site for best
performance, however this unit will fall back to
3G service in some countries, and also 2G
service in most of Europe.
Set up on a bench in workshop BEFORE going
to site. Program the unit in the comfort of your
work bench and call technical support should
you have questions.
This product requires a voice SIM card. In
order to make voice calls on 4G and get
optimum service, your SIM and provider will
need to offer VOLTE support (Voice over LTE)
otherwise the unit will be forced to fall back to
3G or 2G service to make calls.
Fit proper power cable as per instructions!
Do not use CAT5 to power this device as this
will damage the product.
Warranty will be VOID!
5
6
1
2
3
4

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Now lets have a look around the product…
Call button
Slave connections for
additional keypad or prox
devices
Hinged front
door
Security screws (only
loosen top two to open)
Keypad
Up / down
scroll buttons
Main GSM /
cellular PCBA
Module
Optional
Prox badge
reader
Speaker grill
Illuminated keypad
Press to CALL or
CONFIRM
LCD Display for welcome
message, instructions or to
search residents
Scroll buttons to search
names in directory
OPTIONAL prox reader
(selected models only)
Press to confirm after
entering door code
Antenna connection port
LCD display module

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Relay 2
Gate Position
Limit switch
(optional)
Exit Button
To Call
Button
12v dc 100mA
(backlighting)
24v dc IN
(pre-wired)
Relay 1
Signal Status
Power
Antenna
connection
N/O
COM
N/C
N/O
COM
N/C
Wiring
Relays
Electric Gates
CPU Status
Cellular
Module in
Detail…
SIM holder
Modem Status
Note: The manufacturer is
not responsible for wiring to
third party devices. Please
consult an experienced
security installer.
Pedestrian
gates or door
Magnetic
lock
Exit button
Separate lock Power
supply (not supplied)
Start
Common
USB Port

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1 2 3 24v
OUT
IN
OUT
IN OUT
IN
1 2 3 24v
OUT
IN
1 2 3 24v
1 2 3 24v
1
Keypad /
PROX
Modules in
Detail…
Slave OUT connections
2
Slave IN connections
Slave IN
Slave OUT
3
Optional
PROX
module
Baud jumper (remove
for older intercoms)
Keypad
Module
To next
device
Optional
Keypad
Optional
Prox reader
Optional Slave
Keypad
24v out
Optional Slave
Prox Reader
CAT5 (30ft max)
300ft if device powered
separately
To next
device
GND
Connecting
Slave
Devices

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Inserting the SIM card
Powering Up & LEDs
Perform a final check of wiring and ensure the antenna is connected before switching on the
power. Once the power is switched on, the power LED should illuminate.
NANO SIM 45 chamfer IN
Pads DOWN
Ensure SIM is activated.
Pre-pay SIM will need credit first.
WARNING
Ensure power is OFF. Do not hot
insert or remove while power on.
CPU
Flashing = standby
Constant ON/OFF = busy
SIGNAL STRENGTH
1 flash = poor (1 bar)
2 flashes = low (2 bars)
3 flashes = good (3 bars)
4 flashes = Strong (4 bars)
5 flashes = searching
POWER
MODEM
Slow flashing = 3G ready
Fast slashing = 4G ready
Constant ON/OFF = searching

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PC Programming
Insert the USB cable provided
into the port shown. This can
be done while the unit is
powered on.
TIP: The intercom will need to
be powered on, and have a
working SIM card and be
connected to the cellular
network before PC
programming can begin.
USB B type cable (included) (USB
printer type cable)
1
Use provided USB drive to copy
MULTICOM CLASSIC software
folder to PC (suggest copy to
desktop for easy retrieval later).
3
2
Connect provided USB cable to
windows PC (windows 10 or later)
4
Open Multicom Classic
folder
Copy the SHORTCUT icon
to desktop for convenience
Double click and open
software

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PC Software Overview
The PC software has 3 tabs. Information can be downloaded from the intecom individually on
each tab, edited, saved if needed, and uploaded back to the intercom again.
Upload new data
to the intercom to
program it.
Download any
current data from
the intercom to
the PC software
for editing
Backup and save
current data and
settings to the PC
Open an existing PC
file to upload to the
intercom
2.Enter or edit cells of data and use
buttons below accordingly
Enter optional site
name
1.Enter default Engineers Passcode
(9999) then press connect button

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Resident / Family Screen
On the family data screen you can enter apartment number, family name, up to 3 phone numbers
per family and other details as shown. This model will store up to 500 families.
Enter Apartment or house
number (5 digits max)
For panels with Concierge /
manager or help button, enter a
phone number here
Enter up to 3 Prox card
serial numbers per family
(10 digit card number)
Enter keypad pin
code, 1 per family
(must be 6 digits)
Enter family name (will be
displayed on directory) 14
digits max
Enter up to 3
phone numbers
per family

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Visitor Screen Section
On the visitor screen, there are 3 main sections…
1. Keypad pin codes.
2. Caller ID access (visitors can call the intercom to gain access by caller ID number
recognition).
3. Proximity card section. Note Prox card storage is only available in certain hardware
models fitted with a Prox reader.
Enter up to 50 visitor caller ID phone numbers for 24/7
access, 20 time restricted phone numbers, and 20
temporary phone numbers
Selected models only –enter 50 visitor Prox
card serial numbers here for 24/7 access, 20
time restricted Prox cards, and 20 temporary
cards which auto expire from 1-168 hours
TIP: Any changes made on this tab must be
saved or uploaded on this tab to take effect.
Use DOWNLOAD button to download and
view all existing stored data.
Enter 50 permanent visitor
keypad codes (4 digit).
Choose relay 1 or 2, and
set the trigger time.
Enter 20 time restricted visitor
keypad codes (4 digit). Set start
and end times in 24 hr format, no
colon. Select days.
Enter 20 temporary
codes, and set active
time, from 1 –168
hours.

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Settings
Change default engineer code (9999)
or default manager code (5555)
Set auto trigger, latch and unlatch
times to create time clock auto control
Set ringing time to attempt
calling each number before
dialling the next number.
Change relay trigger times for relay trigger by
DTMF. Note: Keypad pin code relay times
override this setting when code entered
Enable latching relay
by DTMF
(default off)
Enable callerID by all
phone numbers
(default off)
Program the phone number of the
SIM card here, and set for daily
SMS (1) to recalibrate time every
day
Restore defaults and delete
all data on the intercom
Set start and end times for
visitor calls to be enabled.
Green section=enabled.
Red = disabled.
Use 24hr format, no colon
Show / hide pin code
entry on screen
Enter new screen
instructions / welcome
message
Set network APN for
4G connectivity (check
APN for your network.
This can usually be
found online)

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The APP
Once the bulk of data has been entered, it is easy to maintain and upkeep visitor and
resident data remotely with the free app on iphone and Apple. Search Google Play or Apple
App Store for 'Multicom 4G'.
Accept and allow all
permissions (Android
version shown)
To register first time,
enter your name, email
and cell phone number.
After you send the
registration email, go
back to the app screen
& press SETTINGS
4G

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NOTE: Do not change
engineers or managers
codes on the APP unless
they have already been
changed in the intercom
Now you are ready to begin programming!
Program a NEW
or EXISTING
Job Site
Press SETTINGS to reveal the
screen shown. Choose to create a
NEW site or edit an existing one.
Then you can begin programming.
ANDROID Press & HOLD
Iphone use the “i” symbol

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Programming Codes
App AND Intercom Update
Use to change either the manager or
engineer programming codes on BOTH
the intercom and the APP.
App ONLY update
Use to update the APP, typically
when another user has changed the
programming codes on the intercom
from another phone.
Note: This app sends
SMS programming
strings to the intercom
as shown and it should
reply with OK
message. On iphones,
due to restrictions by
Apple, you must
confirm the SMS as
shown. Android
devices will auto send
the SMS in the
background.

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Programming
Now that you have either entered a new client, or selected an existing client from the client list,
you are now ready to begin programming.
Note: SMS string= *20#
Step1: Check Reception
Go to MORE>INFORMATION to reveal the screen shown.
Press the reception check button. On Android the app will
automatically send a SMS string (*20#) to the intercom.
Due to Android and Apple security, users will be taken to
their SMS screen to confirm the SMS before it will send.
The intercom should reply with a signal level between 1 & 31.
1-12
Poor
13-20
Medium
21-31
Good
For good performance, signal level should be at least 13 or
better on 3G or 4G and 14 or better on 2G.
TIP: If signal is lower than recommended, then take IMMEDIATE
action. Change network if possible, or use an optional high gain
antenna. Check power cable is within recommended
specification. (Poor power cable can lower reception).
SMS message sent to intercom.
SMS reply to your phone.
Step2: Set APN (for VOLTE / 4G voice calling)
This feature may need to be set in order to make 4G voice calls. Check
the APN of your provider and then enter it in the blue section below and
send as SMS to the intercom
9999#97APNinfo#
Pass code
Function code
APN info for network
Step3: Reboot the Intercom
The intercom will need to be rebooted in order to log on to the network with the new APN which
you have stored. If you send another reception check (*20#), you may find that if it was on 3G
signal strength before, that it is now on 4G signal.

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Select Multi for multi family system
Note: Keypad codes for residents
MUST BE 6 DIGITS LONG!
SMS String:
Add a Family(s)
Add up to 3 numbers for a family or resident, one code,
and up to 3 proximity cards (Note: cards have serial
numbers printed on them which can be added to the
fields as shown).
Add Optional Prox Cards
Add card by serial number as
shown.
9999#10#12345#Jones#987654321,987654321,987654321#123456#serial,serial,serial#
Passcode
Apartment number
(up to 5 digits)
Command
(add family)
Family name
(14 digits max)
Phone numbers
(3 max, comma separated)
Keypad code
(must be 6 digits)
Optional PROX card
serial numbers

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Delete a Family & all details
9999#25#apartmentnumber#
Edit family Details
Edit just the name, phone numbers,
prox cards or keypad code individually
for any family with the following
buttons..
SMS Strings
Change Family Name
9999#11#apartmentnumber#newname#
Edit or add first Phone Number
9999#12#apartmentnumber#phonenumber#
Edit or add second Phone Number
9999#13#apartmentnumber#phonenumber#
Edit or add third Phone Number
9999#14#apartmentnumber#phonenumber#
Edit or Add Family Door Code
9999#15#apartmentnumber#doorcode#
Edit or add family Prox Card 1
9999#16#apartmentnumber#serialnumber#
Edit or add family Prox Card 2
9999#17#apartmentnumber#serialnumber#
Edit or add family Prox Card 3
9999#18#apartmentnumber#serialnumber#

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Add visitor access
You can add visitor keypad codes, or visitor caller ID access,
and proximity cards for any visitors who are non-residents.
CallerID (enter by calling intercom and CLIP caller
recognition)
Proximity card access for visitors
Keypad code access for visitors
Activate Auto Sync
If you are using time sensitive features, such as time
restricted access control, or auto opening and closing of
gates at pre-set times of the day and week, then it is
important to activate the auto sync.
This intercom reads the current date and time from an
incoming SMS message and re-calibrates its time from that.
Activating this button sends the intercom its OWN
SIM card phone number. The intercom will then send
ITSELF an SMS after a power loss to re-establish
correct time.
Use this feature to have the intercom send itself a
SMS on a schedule. This is useful to maintain proper
time for summer daylight saving for example.
NOTE: Network charges may apply for SMS
messages. Check with your provider.
SMS Strings
Store Intercom OWN phone number for time sync after reboot
9999#54#SIMphonenumber#
Activate Scheduled SMS
9999#55#days# (00=no SMS, 01=daily, 02=every 2 days etc)

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SMS Strings
Store permanent code
9999#81#Y#code#time# (Y= 1 or 2 for relay 1 or 2, code = 4 digit keypad code, time = relay time
in secs from 1-99. 0 = latch code)
Store temporary code
9999#82#hours#code# (hours = number of hours a code is active for, from 1 –999 hours)
Store time restricted code
9999#83#day,day,day#time1,time2#code# (day=mon,tue,wed,thu,fri etc. Time1=start time,
Time2= end time. Code = 4 digit keypad code)
Delete Code
9999#84#code# (delete a known code) or 9999#84#*# (delete all stored codes)
Note: Times of day are
military format with no colon.
E.g. 1130 pm = 1130
A closer look at
Keypad codes..
There are 3 types of visitor keypad codes..
1. 50 permanent codes which can be
used 24/7.
2. 20 temporary codes, which auto
expire in a pre-set number of hours.
3. 20 time restricted codes which can
only be used at pre-set times and
days of the week.