Icotera IGW3000 User manual

User Guide
Icotera IGW3000
Triple play FTTH solution
Published: May 2014
Software version: 2.7.0
Document version: 12.0

2
Table of Contents
Introduction ...................................................................................................................... 3
Product Overview ............................................................................................................. 4
General Features and Characteristics ........................................................................ 4
Physical Description ................................................................................................. 4
Configuring and managing the IGW3000 ........................................................................... 7
Web interface general overview ................................................................................ 7
Logging in to the web interface ................................................................................. 9
Managing the user settings and configuration .......................................................... 10
Managing the Wi-Fi configuration ............................................................................ 16
Managing the network settings ................................................................................ 22
Monitoring the IGW status and performance ............................................................ 28
Saving, applying and discarding changes ................................................................ 37
Logging out from the web interface ......................................................................... 38

3
Introduction
The Icotera IGW3000 is a customer premises equipment designed for triple play services,
dedicated to FTTH (Fiber To The Home) network in P2P (point-to-point) architecture.
Important
The Icotera IGW3000 is also referred to in this document as the IGW3000, or just
IGW.
The IGW3000 integrates Ethernet-based data transmission with Layer 3-4 functionality, voice (IP
telephony), wireless 2.4 GHz 802.1b/g/n transmission and CATV.
This device features a powerful dual core architecture, where all processor-intensive tasks are
handled by a dedicated core, leaving one core available for other immediate tasks. This explicitly
means that the system is still responsive, even while doing VoIP, gigabit routing of IPv4/IPv6 with
NAT (IPv4) or bridging wirespeed.
Two-channel SIP VoIP with alaw/ulaw fax is supported. Among other supported things, local
tones and fast dial are included.
The Icotera IGW3000 provides a wide transparent bandwidth to support CATV analog channels
or a combination of analog and digital channels including HDTV broadcast.

4
Product Overview
This chapter provides a comprehensive overview of the IGW3000 components, features and
characteristics.
General Features and Characteristics
This section presents a list of features and characteristics of the Icotera IGW3000 related to its
hardware, software and environment of operation.
Features
• 802.11b/g/n WiFi
• 2 SIP VoIP ports
• Layer 2-7 QoS
• Layer 2-7 filters
• Customer web interface
• Full band CATV (optional)
• CATV filters (optional)
Uplink Interface
• Dual speed optical uplink with auto detection
Downlink Interfaces
• 4 x 10/100/1000 RJ45 ports
• Auto-negotiation for speed and duplex
• Auto MDI/MDX
Performance
• Gigabit routing with NAT and bridging
Power and Environmental Specifications
• DC12V input
• Power consumption (max): 12 watt
• Operating temperature: 0–50°C
• Storage temperature: -15–55°C
• Humidity: 10% – 90%
Physical Description
This section describes the physical components of the IGW3000, i.e. connectors, LEDs and
buttons.
Front Panel
The Icotera IGW3000 front panel, shown in the following figure, contains the power port, on/
off switch, reset button, connectors and LAN status LEDs. All these items are described in
subsequent topics of this section.

Product Overview
5
Figure 1. The Icotera IGW3000 front panel
Status LEDs
There are two types of the Icotera IGW3000 status LEDs: LAN port LEDs and the LEDs on the
LED panel that is located between LAN and POTS ports.
Figure 2. The Icotera IGW3000 status LEDs
LAN Port LEDs LED Panel
Link
Status
Link
Activity
WAN
1
2
WiFi CATV
The following table shows the status LEDs descriptions for the Icotera IGW3000.
Table 1. The Icotera IGW3000 status LEDs descriptions
LED Type Type Colour State Description
On Communications link established
Blinking Network activity on the corresponding port
Link Activity LAN port
activity Green
Off Bad connection no connection to this port
On Corresponding port linked and operating at 1 Gb/sLink Status LAN port
status Yellow
Off Corresponding port set to operate at 10/100 Mb/s
N/A Off Power down
Blinking fast Obtaining IP address
Blinking slow Auto detection
Green
Solid IP connection established
Blinking slow Management interface lease fail
WAN WAN port
activity
Red
Solid No signal
N/A Off Line disabled
Blinking fast Call in progress
Blinking slow Off-hook
Green
Solid Line registered
1
/
2
VoIP
registration
status/Hook
status
Red Solid Line registration error
N/A Off WiFi not configured, disabled or not in use
Blinking fast Connecting new client (blinking 5 s)
WiFi WiFi status
and activity Green
Solid WiFi configured and enabled

Product Overview
6
LED Type Type Colour State Description
N/A Off CATV disabled
Green Solid CATV configured and enabled, signal OK
CATV CATV status
Red Solid CATV configured and enabled, signal too low (-10.5
dBm) or unavailable
Note
The LED panel brightness and auto off timeout can be adjusted from the web interface. For
instructions on how to do this, see Managing the LED settings in the Managing the user
settings and configuration section.
Connectors
The Icotera IGW3000 front panel includes all the local user connectors that are four RJ-45
10Base-T/100Base-TX/1000Base-T ports, two USB ports, two POTS phone ports and one F-
type CATV RF output port. Optical fiber connectors are placed inside the device.
Power Port
The power port accepts DC 12V power source. It is important to make sure that the proper power
adapter is suitable to a particular region.
On/Off Switch
The On/Off switch enables you to switch the IGW3000 on or off, as well as reboot the IGW3000
and restore the last saved configuration.
Reset Button
The Reset button enables you to reboot the IGW3000 and restore the default configuration. In
order to do this, it needs to be pressed for about 5 seconds.
Serial Number
The serial number of the Icotera IGW3000 consists of 14 digits. The format of the serial number
is PPPPWWYYXXXXXX, where PPPP is the project ID, WW is the production week, YY is the
production year, and XXXXXX is the running serial number.

7
Configuring and managing the IGW3000
This chapter provides a comprehensive overview of the Icotera IGW3000 configuration and
management features. It focuses on managing the device using the web interface, as this
interface is the only method of device management available to the end user.
Web interface general overview
After a successful login, the main window of the web interface is displayed. By default, it is the
Interfaces submenu of the Wifi menu. The following figure presents the structure of the web
interface.
Figure 3. Icotera IGW3000 web interface
Top bar
The top bar contains the Icotera logo and the CPE name.
Menu
The menu is arranged in a tabbed format and it consists of two levels: main and second. The
main level provides access to general IGW3000 management categories, while the second level
presents a submenu of available management tabs for each category.
Management area
The management area is where all the IGW3000 management and status information can
be displayed and modified. Depending on the selected tab, it can display a set of particular
configuration options or a list of current IGW3000 status information.
Bottom bar
On the left side of the bottom bar, three buttons are located:

Configuring and managing the IGW3000
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•Reset/Refresh:theResetbuttonresetsallthechangesmadeonthecurrenttab.TheRefresh
button, displayed in the Status menu, reloads all the status information on the current tab.
•Save: saves all changes made on the current tab.
•Apply: applies all changes saved during the current session to the IGW3000 configuration.
The right side of the bottom bar might contain the operator’s logo.

Configuring and managing the IGW3000
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Logging in to the web interface
Complete the following steps to log in to the web interface:
1. Enter the address of your IGW3000 unit in the address bar of your web browser. The
following login prompt will be displayed.
Figure 4. Icotera IGW3000 login prompt
Note
Depending on your ISP's configuration, it might be possible to open the web interface
using the http://IGW3000 address. If the IGW3000 acts as a DNS server for the
customer, the web interface is available under http://IGW3000.
2. Enter your username and password in the respective fields.
3. Click the Log in button to log in or use the Clear button to clear both fields and type your
credentials again.
Important
The first time you log in, use the username and password provided by your network
operator. After the first login you will be able to change your credentials using the
System > Account manager menu.

Configuring and managing the IGW3000
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Managing the user settings and configuration
The System menu provides the configuration options that enable the users to control their web
interface credentials and define preferred LED behaviour parameters, as well as to back up and
restore the IGW3000 configuration. It also allows the user to display or export vital information
requiredfortechnicalsupportspecialists,usethePingandTraceroutetoolsandrebootthedevice
directly from the web UI.
Managing your username and password
Use the following steps to manage your username and password:
1. In the main menu, click System to go to System > Account manager.
Figure 5. Account manager tab in the System menu
2. Under Web user:
• Use the Login field to type your new login.
• Use the Password field to type your new password.
• Use the Repeat password field to repeat your new password.
3. Confirm your changes by clicking the Save button on the bottom bar.
After applying these settings with the Apply button, the user credentials will be changed and they
will take effect during the next login.
Managing the LED settings
Use the following steps to set up the desired LED behaviour:
1. Click System > LED management to open the LED management tab.

Configuring and managing the IGW3000
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Figure 6. LED management tab in the System menu
2. Under LED settings:
• UsetheBrightness drop-down to choosetheLED brightness level:low,medium or high.
• Use the none or timeout radio button in the Auto off field to specify whether to disable
the auto off feature or not.
• Use the Timeout min field to set the LED auto off timeout from 1 to 60 minutes. This field
is active only if the timeout radio button in the Auto off field is selected.
Note
When the auto off feature is enabled, each LED turns off after the specified interval
and turns back on after being triggered by its corresponding event (e.g. new client
connection for the Wi-Fi LED). In case of an event indicated by the red LED, all the
LEDs supposed to be enabled are turned on.
3. Confirm your changes by clicking the Save button on the bottom bar.
Obtaining technical support information
The System > Techsupport tab allows the user to display the technical support dump on a
screen, or to save it on a TFTP server.
The techsupport dump is an XML-based set of IGW-related data that provides a comprehensive
overview of the IGW configuration and status at the time the dump was taken. Among other
things, the following information is included in the dump:
• firmware version
• disk and memory usage
• running processes
• configuration status
• packet information
• syslog
Use the following steps to display the technical support dump or save it on a TFTP server:
1. Click System > Techsupport to open the Techsupport tab.

Configuring and managing the IGW3000
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Figure 7. Techsupport tab in the System menu
2. Under Techsupport:
• Use the Show button to display the technical support dump on the screen.
• Use the Server field to specify the IPv4 address of the TFTP server.
• Use the Filename field to enter the name of the exported file, or check the auto generate
box in order to generate the filename automatically.
• Use the Send button to export the file to the TFTP server.
Note
By default, the Techsupport tab is visible for the operator account only. It can be made
available for different accounts only from the CLI and/or configuration file.
Using network diagnostics tools
The Net diagnostics tab contains the Ping and Traceroute tools which can be used to
troubleshoot connection problems.
To use the network diagnostics tools, complete the following steps:
1. Click System > Net diagnostics to open the Net diagnostics tab.

Configuring and managing the IGW3000
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Figure 8. Net diagnostics tab in the System menu
2. To use the Ping tool, go to the Ping area and proceed as follows:
• Use the Ping address field to enter the IPv4 address to be pinged.
• Tick the Use predefined values box if you want to use the default ping parameters (64
data bytes and 10 packets).

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• If the Use predefined values box is unchecked, you can specify custom ping parameters:
data size in bytes in the Packet size field and the number of packets in the Packet count
field.
Then click the Ping button to send the ping packets to the specified address. The output
of the Ping operation will be displayed below continuously. To cancel the running Ping
operation, click the Cancel button.
3. To use the Traceroute tool, go to the Traceroute area and enter a destination host address
in the Traceroute address field. Then click the Traceroute button to start tracing the route
to that host. The output of the Traceroute operation will be displayed below continuously. To
cancel the running Traceroute operation, click the Cancel button.
Note
By default, the Net diagnostics tab is visible for the operator account only. It can be made
available for different accounts only from the CLI and/or configuration file.
Backing up and restoring the configuration
Use the following steps to back up or restore the web interface configuration:
1. Click System > Backup to open the Backup tab.
Figure 9. Backup tab in the System menu
2. Under Settings backup:
• In order to back up the configuration, use the .. button in the Save to file field to download
the current web interface configuration to your hard drive.
• In order to restore the configuration, use the Browse button next to the Restore from
file field to browse to the backup file location on your hard drive and then click Upload to
upload this file. If the upload completes successfully, a success message will pop-up.
3. Confirm the restore by clicking the Save button on the bottom bar.
After applying this change with the Apply button, the configuration will be restored.
Rebooting the IGW
The Diagnostics tab contains the Reboot area, from which the IGW can be rebooted using the
Reboot button.

Configuring and managing the IGW3000
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Figure 10. Diagnostics tab in the System menu.
Note
By default, the Diagnostics tab is visible for the operator account only. It can be made
available for different accounts only from the CLI and/or configuration file.

Configuring and managing the IGW3000
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Managing the Wi-Fi configuration
The Icotera IGW offers a rich set of Wi-Fi features, some of which can be controlled by the user’s
web interface. This section describes how to control the Wi-Fi settings from the web interface
menu.
Managing the Wi-Fi interfaces and global Wi-Fi settings
The Interfaces submenu provides you with one or more Wi-Fi interfaces that can be configured.
Use the following steps to configure the Wi-Fi interfaces:
1. Click Wifi > Interfaces to open the Interfaces tab.
Figure 11. Interfaces tab in the Wifi menu
2. Go to the area that contains the desired interface configuration. If only one interface is
available to be configured, then the area name is Configuration. Otherwise, two areas
are displayed and the relevant interface name is shown in parentheses following the
Configuration title.
3. Use the SSID field to change the SSID of your interface. SSID is the interface name you will
seewhen scanning for available Wi-Fi networks onyour computer.It can be any combination
of letters and digits. If this field is grayed out, set the Status drop-down box to Enabled.
4. If you are going to use this interface, set the Status drop-down box to Enabled.
5. Use the Encryption drop-down box to select the type of encryption key to secure the Wi-
Fi transmission between your computer and the Icotera IGW. Available choices are None,

Configuring and managing the IGW3000
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WEP-64, WEP-128, WPA and WPA2. Please note that None leaves the Wi-Fi interface
unsecured and open for access from any Wi-Fi device. The recommended encryption type
is WPA2.
6. Use the Algorithm drop-down box to choose the wireless interface encryption algorithm that
will be used for the encryption key type of WPA or WPA2. This box is active only when the
Encryption drop-down box is set to WPA or WPA2.
7. Use the Encryption key field to specify your unique encryption key. If you want to display
the key characters, check the Show wifi chars box. The encryption key can consist of
alphanumeric characters and some special characters such as ` ! @ # $ & * _ + - = [ ] : "
| ? , . / . The key length varies depending on the encryption type selected. The following table
shows the dependencies between the encryption type and encryption key length.
Table 2. Icotera IGW3000 encryption keys
Encryption Encryption key length
None N/A
WEP-64 5 chars
WEP-128 13 chars
WPA 8–63 chars
WPA2 8–63 chars
8. In the Hidden field, select whether or not you want to prevent your interface from being
detected by simple network scanning. It is recommended to leave this option set to No, since
hiding the interface doesn’t provide any layer of security.
9. Use the Fragmentation field to define the fragmentation threshold for incoming packets.
10. Use the RTS field to define the Request To Send threshold.
Important
Both Fragmentation and RTS fields are intended for advanced users. It is
recommended to leave them at their default values.
11. Confirm your changes by clicking the Save button on the bottom bar.
The Global Settings submenu provides you with the general Wi-Fi performance settings,
common for all interfaces. Use the following steps to configure them:
1. Use the Channel drop-down to set the channel number.
2. Use the Channel width drop-down to set the channel width in MHz.
3. Use the Mode drop-down box to select the available networking modes that can be used. It
is recommended to use the Auto setting, since it allows any 802.11b/g/n devices to connect
to the interface. Higher performance can be achieved by switching to 802.11n or 802.11g/n.
Note
The lists of available networking modes might vary depending on the CPE model.
4. Use the TX power field to specify the Tx power level (in percentage) of both wireless
interfaces.
5. Confirm your changes by clicking the Save button on the bottom bar.
The WiFi interfaces can be configured for time based access through the Access Schedule
menu. The access intervals can be set for each day of the week within a 24-hour rotation.

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Figure 12. Access Schedule tab under Wifi > Interfaces menu
In order to configure the access schedule, follow the instructions below:
1. Click the WiFi > Interfaces > Access Schedule to open the Access Schedule tab.
2. Tick the Enabled box to switch on time based access on the interface.
3. Tick the Enabled boxes for the days of the week to be configured.
4. Enter the desired access intervals in the From and To fields in hh:mm format.
5. Confirm your changes by clicking the Save button on the bottom bar.
After applying these settings with the Apply button, the Wi-Fi interface(s) and global Wi-Fi
settings will be changed. If the WiFi performance is not as expected, please follow the tips
provided later in this section.
Access lists
Each access list provides an Ethernet layer 2 filter, which can be used to either allow or disallow
particular users to connect based on their Wi-Fi adapters’ MAC address. In order to configure
the Access list for your interfaces, complete the following steps:
1. Click Wifi > Access List to open the Access List tab.

Configuring and managing the IGW3000
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Figure 13. Access List tab in the Wifi menu
2. Go to the Rules area which contains the access list for your interface. If two interfaces are
available on the IGW, then two Rules areas are displayed and the relevant interface name
is shown in parentheses following the Rules title.
3. In order to set a limit of clients connectible via wireless interfaces, tick the Client limit box
and enter the desired client limit value. The maximum value is 255 clients.
4. Use the appropriate radio button to define the desired behaviour of the access list:
•None: completely disables the access list.
•Allow: allows only the devices in the access list to connect to the interface.
•Deny: prevents the devices in the access list from connecting to the interface and allows
all the other devices to connect to it.
5. Check the appropriate check box in the Enabled column to activate the access list entry for
editing. Use the following options to add the Wi-Fi device to the access list:
•Name: used for your reference. Should be set to a meaningful string that allows to identify
a particular device, e.g. “my Lenovo laptop” or “my iPhone”.
•Mac Address: physical address of the wireless adapter in your device. The valid
address must be specified as a string of six octets separated by colons or hyphens, e.g.
02:00:54:FF:4E:01 or 02-00-54-FF-4E-01. The method to determine this address varies

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depending on the device. For more information on how to determine this address, please
refer to your device manual.
•Enabled: select this check box to include the device in the current access list. To
temporarily exclude the device from the access list, deselect it.
•Clear: use this button if you want to permanently remove the device from the access list.
6. When you are finished editing your access list entries, click the Save button to save your
changes.
After applying these settings with the Apply button, the access list configuration will be changed.
Note
The maximum of allowed connected clients is 255.
Network scanning
The network scan tool enables the IGW to execute a site survey for all wireless networks in the
neighborhood. As a result of this survey, a list of scanned networks is presented. In order to
execute the site survey from your IGW, complete the following steps:
1. Click Wifi > Network Scan to open the Network Scan tab.
Figure 14. Network Scan tab in the Wifi menu
2. Press the Scan button in the top-right corner of the Network Scan tab.
3. Waitfor the sitesurvey to complete. This mighttake up to 10 secondsand temporarily disrupt
all Wi-Fi communication.
4. When the site survey completes, the table of networks will display, including the following
information:
•SSID: the SSID of the neighboring network.
•BSSID: the BSSID of the neighboring network.
•Channel: the operating channel number of the neighboring network.
•Quality [%]: percentage signal quality of the neighboring network.
•Rate [Mbit/s]: transmission rate of the neighboring network in Mbits/s.
•Encryption: encryption type and method used by the neighboring network.
5. If you would like to refresh the table, press the Scan button again.