Yeastar Technology MyPBX-SOHO User manual

SOHO
User Manual
Version 7.16.0.58
Yeastar Technology Co., Ltd.

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Table of Contents
1. INTRODUCTION.......................................................................................3
1.1 FEATURES ............................................................................................4
1.2 HARDWARE SPECIFICATIONS ...................................................................... 4
1.2.1 Exterior Appearance......................................................................4
2. SYSTEM SET UP....................................................................................... 6
2.1 CONNECTION DRAWING ............................................................................6
2.2 CONNECTING ETHERNET LINE .....................................................................6
2.3 SUPPLYING POWER..................................................................................6
3. MANAGING MYPBX................................................................................... 8
3.1 ADMINISTRATOR LOGIN ............................................................................8
3.2 STATUS MONITOR ...................................................................................9
3.2.1 Line Status...................................................................................9
3.3 BASIC............................................................................................... 10
3.3.1 Extension................................................................................... 10
3.3.2 Trunk ........................................................................................ 19
3.3.3 Outbound Routes ........................................................................ 30
3.3.4 Phone Provisioning...................................................................... 33
3.4 INBOUND CALL CONTROL ........................................................................ 41
3.4.1 IVR ........................................................................................... 41
3.4.2 Queues...................................................................................... 44
3.4.3 Custom Prompts ......................................................................... 48
3.4.4 Ring Groups ............................................................................... 48
3.4.5 Inbound Routes .......................................................................... 50
3.4.6 Blacklist..................................................................................... 55
3.5 INTERNAL SETTINGS .............................................................................. 56
3.5.1 Options...................................................................................... 56
3.5.23.5.2 Business Hours.................................................................... 58
3.5.3 Feature Codes ............................................................................ 59
3.5.4 SIP Settings ............................................................................... 62
3.5.5 Voicemail Settings....................................................................... 67
3.5.6 DISA ......................................................................................... 70
3.5.7 Conferencing .............................................................................. 72
3.5.8 Paging Groups............................................................................ 73
3.5.9 DNIS Settings............................................................................. 74
3.5.10 PIN User settings ...................................................................... 74
3.5.11 Speed Dial Settings ................................................................... 76
3.5.12 Music on Hold Prompts............................................................... 77
3.6 NETWORK SETTINGS.............................................................................. 77
3.6.1 LAN Settings............................................................................... 77
3.6.2 Static Route ............................................................................... 79

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3.6.3 Firewall...................................................................................... 80
3.6.4 DHCP Server .............................................................................. 83
3.6.5 VLAN Settings............................................................................. 84
3.6.6 DDNS Settings............................................................................ 85
3.7 SYSTEM SETTINGS ................................................................................ 86
3.7.1 External Storage......................................................................... 86
3.7.2 Password Settings....................................................................... 87
3.7.3 System Prompts.......................................................................... 88
3.7.4 Date and Time............................................................................ 89
3.7.5 Backup and Restore..................................................................... 90
3.7.6 Reset and Reboot........................................................................ 90
3.7.7 Firmware Update......................................................................... 91
3.8 REPORTS ........................................................................................... 92
3.8.1 Call Logs.................................................................................... 92
3.8.2 System Logs............................................................................... 93
3.8.3 System Info ............................................................................... 93
4. ACCESS MRI......................................................................................... 95
5. USE MYPBX........................................................................................... 99
5.1 MAKE OUTBOUND CALL ........................................................................... 99
5.1.1 Sample Routing via PSTN Trunk...................................................100
5.1.2 Sample Routing via VoIP Trunk....................................................101
5.2 INCOMING CALL...................................................................................104
5.2.1 Sample Routing to an IVR ...........................................................104
APPENDIX A FAQ......................................................................................107
APPENDIX B HOW TO CONFIGURE AUTOBACKUP..........................................108
APPENDIX C HOW TO CONFIGURE NAT SETTING..........................................110
APPENDIX D HOW TO USE AUTO PROVISION...............................................112
APPENDIX E HOW DO I CONFIGURE DISTINCTIVE RING TONES.....................115
APPENDIX F HOW TO USE DID...................................................................118
APPENDIX G HOW TO USE BLF KEY TO CHOOSE THE PSTN LINE....................122
1. Introduction
MyPBX —An IP-PBX for Small Businesses/Home Office
MyPBX is a standalone embedded hybrid PBX for small businesses and remote
branch offices of larger organizations. MyPBX also offers a hybrid solution (a
combination of VoIP applications using legacy telecom equipment) alternative
for enterprises who are not yet ready to migrate to a complete VoIP solution.

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Applications
1.1 Features
● Auto-provision ● Follow me
● Blind Transfer ● Interactive Voice Response (IVR)
● BLF Support ● Intercom / Zone Intercom
● Blacklist ● Music On Hold
● Call Detail Records(CDR) ● Music On Transfer
● Call Forward ● Paging / Zone Paging
● Call Parking ● PIN Users
● Call Recording ● Queue
● Call Pickup ● QOS
● Call Routing ● Ring Group
● Call Transfer ● Route by Caller ID
● Call Waiting ● Skype Integration (Skype Connect)
● Caller ID ●Speed dial
● Conference ● Three-way Calling
● Define Office Time ● Do Not Disturb(DND)
● Direct Inward System Access(DISA) ● Voicemail
● Distinctive Ringtone ● VLAN
● Firewalls
1.2 Hardware Specifications
1.2.1 Exterior Appearance
Front Side

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Figure 1-1 MyPBX Front Panel Picture
No. Identifying
①Green LED：Indicates the power connection is normal.
②Green LED：Indicates the server system is in working order
③Green LED：Indicates the system is ready.
④Green LED：Indicates the internet interface is in use
⑤Red LED：stands for FXO port
Orange LED: Indicates presence of a BRI port.
Green LED：stands for FXS port
LED Dual - Red blink：FXO port isn’t connecting PSTN line.
LED Dual - Red and Green blink：FXO port receive an incoming call.
LED Dual - Red and Green fast blink：FXO port is in talking.
LED Dual - Green and Red blink：FXS port is ringing.
LED Dual - Green and Red fast blink：FXS port is in talking.
2) Back Side
Figure 1-2 MyPBX Back Side Picture
①②③④⑤

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2. System set up
2.1 Connection Drawing
Figure 2-1
2.2 Connecting Ethernet Line
MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED
indicator.Plug Ethernet line into MyPBX’s Ethernet port, and then connect
the other end of the Ethernet line with a hub, switch, router, LAN or WAN.
Once connected, check the status of the LED indicator. A yellow LED
indicates the port is in the connection process, and a green LED indicates the
port is properly connected.
2.3 Supplying Power
MyPBX utilizes the high-performance switch power supply, which supplies
the required power for the unit.
AC Input: 100~240V
DC Output: 12V, 1A
Please follow the steps below to connect the MyPBX unit to a power outlet:
PSTN
PSTN
Normal
IP
601
602
FXS
LAN
FXO
IP
Soft
Route

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1. Connect the small end of the power cable to the power input port on the
MyPBX back panel, and plug the other end of the cable into a 100VAC
power outlet.
2. Check the Power LED on the front panel. A solid green LED indicates that
power is being supplied correctly.

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3. Managing MyPBX
3.1 Administrator Login
From your web browser, input the IP address of the MyPBX server.
If this is the first time you are configuring MyPBX, please use the default
settings below:
IP Address: http://192.168.5.150
Username: admin
Password: password
Figure 3-1

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3.2 Status Monitor
3.2.1 Line Status
Figure 3.2.1
MyPBX Status Description:
Extensions:
1) : Extension is unregistered
2) : Extension is idle
3）: Extension is ringing
4）: Extension is busy in a call
5）: Extension is on hold
Trunks:
VOIP Trunk:
Status
Unregistered: Trunk registration failed.
Registered: Succeed registration, trunk is ready for use.

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Request Send: Registering.
Waiting: Waiting for authentication.
FXO Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Disconnected: The port hasn’t connected the PSTN line.
More detail message, please refer to the LED identifying of front panel.
BRI Trunk:
Status
Ok: The ports connect correctly.
Error: The port is error.
Disconnected: The port hasn’t connected the PSTN line.
Service Provider:
Status
Ok: Succeed registration, trunk is ready for use.
Failed: Trunk registration failed.
3.3 Basic
3.3.1 Extension
Extension has two types: Analog extensions (FXS) and VOIP extensions (SIP
extension).

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Figure 3.3.1
3.3.1.1 Analog Extensions (FXS)
Edit Analog Extensions
On the administration page of FXS extensions, click ‘Edit’ on the extension that
you want to edit, and modify the following information on the popup window.
1) General
·Extension
The numbered extension, i.e. 1234, that will be associated with this particular
User / Phone.
·Port
The extension correspond port.
·Name
A character-based name for this user, i.e. ‘Bob Jones’ .
·Caller ID
The Caller ID (CID) string will be used when this user calls another internal user.
2) Voicemail
·Enable Voicemail
Check this box if the user should have a voicemail account.
·Voicemail Access PIN #
Voicemail Password for this extension, i.e. ‘1234’ .
3) Mail Setting
·Enable Send Voicemail
Once enabled, the voicemail will be sent to the below email address as an
attachment.
·Send Voicemail to Email Address
This option defines whether or not voicemails/Fax is sent to the Email address
as an attachment.
Note: Please ensure that all voicemail settings are properly configured on the
System Settings -> Voicemail Settings page before using this feature.
4) Flash
·Hook Flash Detection
Sets the amount of time, in milliseconds, that must pass since the last
hook-flash event received by MyPBX before it will recognize a second event. If a

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second event occurs in less time than defined by Hook Flash Detection, then
MyPBX will ignore the event. The default value of Flash is 1000 ms, and it can be
configured in 1ms increments.
5) Group
·Pickup Group
If this extension belongs to a pickup group, any calls that ring this extension can
be picked up by other extensions in the same pickup group by dialing the Call
Pickup feature code (default *4).
Note: *4 is the default setting, it can be changed under Feature Codes ->
General -> Call Pickup.
6) Follow me (Call Forwarding)
This function sets inbound call forwarding on an extension. An administrator can
configure Follow Me for this extension.
7) Other Options
·Call Waiting
Check this option if the extension should have Call Waiting capability. If this
option is checked, the ‘When busy’ follow me options will not be available.
·User Web Interface
Check this option to allow the user to login to the MyPBX User Web interface,
which can be used to access voicemail and extension recordings. Users may
login to the MyPBX User Web interface by using their extension number and
voicemail PIN # as the login and password respectively.
·DND
Don’t Disturb.
·Ring Out
Check this option if you want to custom the ring time. Tone will stop over the
time defined.
8) Volume Settings
Rxgain: The Volume sent to FXS extension.
Txgain: The Volume sent out by the FXS extension.
9) Mobility Extension
MyPBX allows you to use your mobile phone as extension. If you set your mobile
phone as mobility extension and then you call MyPBX with this mobility phone,
you will hear a dial tone. MyPBX will recognize your call as a call from an
extension. You can dial the number of other extensions (Your caller ID will be
the number of your extension) and use all outbound route that your extension

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can use of MyPBX.
·Mobility Extension Number
Don't forget to add the dial patterns of the outbound route at the beginning of
your mobile phone number when you fill in the mobility extension number filed.
E.g. if you want to set “15960XXXXXX” as mobile extension, and the dial pattern
of the outbound route is “9”; you should set “915960XXXXXX” here.
Note: If callback is enabled in the inbound route, the mobility extension function
of this inbound route will be disabled.
10) Spy Settings
MyPBX allows extension to monitor/barge in other conversation. Once this
feature is enabled, the extension has the ability to monitor/barge in other calls
using the feature codes for each spy mode, refer to 'Feature Codes' page for
more information.
·spy modes
There are 3 spy modes available for choice:
Normal spy: you can only hear the call, but can't talk
Whisper spy: you can hear the call, and can talk with the monitored extension
Barge spy: you can hear the call and talk with them both
Note: for example, if 500 want to monitor extension 501, we need to enable the
'allow being spied ' for 501, and choose the spy mode for extension 500.
Then pick up 500 and dial “feature codes + 501” to start monitoring when 501 is in a
call.

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Figure 3.3.1.1
3.3.1.2 VOIP Extension
A VOIP extension is an SIP Account that allows an IP Phone or an IP Soft- Phone
client to register on MyPBX.
1. Add VOIP Extension
Go to Extensions VOIP Extensions Create New Extension
1) General
·Type

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Extension type: SIP,IAX or SIP/IAX.
SIP – The extension sends and receives calls using the VoIP protocol SIP.
IAX -The extension sends and receives calls using the VoIP protocol IAX.
·Extension
The numbered extension, i.e. 1234, that will be associated with this particular
User / Phone.
·Password
The password for this extension, Ex: ‘12t3f6’
·Name
A character-based name for this user, EX: ‘Bob Jones’
·Caller ID
The Caller ID will be used when this user calls another internal extension.
2) Voicemail
·Enable Voicemail
Check this box if the user should have a voicemail account.
·Voicemail Access PIN #
The voicemail Password for this extension, i.e. ‘1234’ .
3) Mail Setting
This option defines whether or not voicemails or faxes are sent to an Email
Address as attachment.
·Enable Send Voicemail
Once enabled, the voicemail will be sent to email as an attachment.
·Email Address
Email address used to receive the voicemail or Fax.
Note: Please ensure that the section 'SMTP Settings For Voicemail'(in the
'Voicemail Settings') have been properly configured before using this feature.
4) Group
·Pickup Group
If this extension belongs to a pickup group, any calls that ring this extension can
be picked up by other extensions in the same pickup group by dialing the Call
Pickup feature code (default is *4).
Note: *4 is the default setting, it can be changed under Feature Codes ->
General -> Call Pickup.

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5) Follow me (Call Forwarding)
Call forwarding for an extension can be configured here. The administrator can
configure Follow Me option for this extension. If you want to transfer the call to
an outbound number, please follow the dial pattern of outbound route filled in
the outbound number.
For example: transferring to your mobile phone number 123456789, the dial
pattern of outbound route is ‘9.’, you should fill in 9123456789 here.
6）Other Options
.Call Waiting
Check this option if the extension should have Call Waiting capability. If this
option is checked, the ‘When busy’ follow me options will not be available. The
call waiting function of IP phone has higher priority than MyPBX’s call waiting
function.
.DND
Don’t Disturb. When DND is enabled for an extension, the extension will be not
available.
.User Web Interface
Check this option to allow the user to login to the MyPBX User Web interface,
which can be used to check voicemail and extension recordings. Users may login
to MyPBX User Web interface by using their extension number and voicemail PIN
# as the login and password respectively.
.Ring Out
Check this option if you want to customize the ring time. Ring tone will stop over
the time defined.
7) VoIP Settings
·NAT
This setting should be used when the system is using a public IP address to
communicate with devices hidden behind a NAT device (such as a broadband
router). If you have one-way audio problems, you usually have problems with
your NAT configuration or your firewall's support of SIP and/or RTP ports.
·Qualify
Send check alive packets to IP phones
·SIP Transport
This will be the transport method used by the extension. The options are UDP
(default) or TCP or TLS.
·DTMF Mode – RFC2833, Info, Inband, Auto.

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8) IP Restriction
·Enable IP Restriction
Check this option to enhance the VoIP security for MyPBX. If this option is
enabled, only the permitted IP/Subnet mask will be able to register this
extension number. In this way, the VoIP security will be enhanced.
·Permitted ‘IP address/Subnet mask’
The input format should be ‘IP address’+’/’+’Subnet mask’.
e.g."192.168.5.100/255.255.255.255" means only the device whose IP
address is 192.168.5.100 is allowed to register this extension number.
e.g."192.168.5.0/255.255.255.0" means only the device whose IP address is
192.168.5.XXX is allowed to register this extension number.
9) Mobility Extension
MyPBX allows you to use your mobile phone as extension. If you set your mobile
phone as mobility extension and then you call MyPBX with this mobility phone,
you will hear a dial tone. MyPBX will recognize your call as a call from an
extension. You can dial other extension numbers (Your caller ID will be the
number of your extension) and dial out using all outbound route that your
extension can use on MyPBX.
·Mobility Extension Number
Don't forget to add the dial patterns of the outbound route at the beginning of
your mobile phone number when you fill in the mobility extension number filed.
E.g. if you want to set “15960XXXXXX” as mobile extension, and the dial pattern
of the outbound route is “9”; you should set “915960XXXXXX” here.
Note: If callback is enabled on the inbound route, the mobility extension
function of this inbound route will be disabled.

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Figure 3.3.1.2

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2. Add Multiple Extensions
Go to Extensions VOIP Extensions Add Multiple Extensions.
1) Choose the number of extensions that you would like to create.
2) Choose the type of extension that you would like to create.
3) Fill in the starting extension number.
Figure 3.3.1.3
3. Edit VOIP Extension
Click ‘Edit’ on VOIP Extension administration page or click ‘Modify Selected
Extensions’ to edit extension.
3.3.2 Trunk
There are four types of trunks: Analog trunks (FXO), BRI Trunk, VoIP Trunk and
Service Provider trunks.

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Figure 3.3.2
3.3.2.1 Analog Trunk (FXO)
1. Edit Analog Trunk (FXO)
On the Trunk administration page, click ‘Edit’ on the selected trunk and modify
its properties in the popup window:
1）General
·Trunk Name
A unique label used to identify this trunk when listed in outbound rules,
incoming rules, etc. Ex: 'pstn5'
·Volume Setting
Used to modify the volume level of this trunk . Normally, this setting does not
need to be changed.
2）Busy Detection
·Busy Detection
Busy Detection is used to detect far end hang-up or for detecting a busy signal.
Select “Yes” to turn this feature on.
·Busy Count
If Busy Detection is enabled, it is also possible to specify how many busy tones
to wait for before disconnecting the call. The default is 4, but better results can
be achieved if set to 6 or even 8. Remember, the higher the number, the more
time will be required to release a channel. A higher setting lowers the