iDirect iQ Desktop+ Installation instructions

Installation, Support, and
Maintenance Guide
iQ Desktop+ Satellite Router
July 1, 2019
iQ Desktop+ Satellite Router Installation, Support, and Maintenance
Guide

ii Installation, Support, and Maintenance Guide
iQ Desktop+ Satellite Router
Copyright © 2019. VT iDirect, Inc., 13861 Sunrise Valley Drive, Suite 300, Herndon, VA 20171, USA.
All rights reserved. Reproduction in whole or in part without permission is prohibited. Information contained herein
is subject to change without notice. The specifications and information regarding the products in this document are
subject to change without notice. All statements, information and recommendations in this document are believed
to be accurate, but are presented without warranty of any kind, express, or implied. Users must take full
responsibility for their application of any products. Trademarks, brand names and products mentioned in this
document are the property of their respective owners. All such references are used strictly in an editorial fashion
with no intent to convey any affiliation with the name or the product's rightful owner.
VT iDirect®is a global leader in IP-based satellite communications providing technology and solutions that enable
our partners worldwide to optimize their networks, differentiate their services and profitably expand their
businesses. Our product portfolio, branded under the name iDirect®, sets standards in performance and efficiency
to deliver voice, video and data connectivity anywhere in the world. VT iDirect®is the world’s largest TDMA
enterprise VSAT manufacturer and is the leader in key industries including mobility, military/government and
cellular backhaul.
Company Web site: www.idirect.net ~ Main Phone: [phone]
TAC Contact Information: Phone: [phone] ~ Email: [email protected] ~ Web site: support.idirect.net
iDirect Government™, created in 2007, is a wholly owned subsidiary of iDirect and was formed to better serve the
U.S. government and defense communities.
Company Web site: www.idirectgov.com ~ Main Phone: [phone]
TAC Contact Information: Phone: [phone] ~ Email: [e-mail] ~ Web site: tac.idirectgov.com
Document Name: ISM_iQDesktop+_T0001107_RevA_07012019.pdf
Document Part Number: T0001107

Installation, Support, and Maintenance Guide iii
iQ Desktop+ Satellite Router
Revision History
The following table shows all revisions for this document. To determine if this is the latest
revision, check the TAC Web site at http://tac.idirect.net.
Revision Date Updates
A July 01, 2019 Initial release of the document.

iv Installation, Support, and Maintenance Guide
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Revision History

Installation, Support, and Maintenance Guide v
iQ Desktop+ Satellite Router
Contents
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Manual Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Document Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
Related Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
Warranty, RoHS, WEEE, Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . xi
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.2 Power Supply Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
2.1 Mechanical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . .3
2.2 Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
2.3 RF Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
3 Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
3.1 iQ Desktop+ Satellite Router Front LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
3.2 iQ Desktop+ Front Panel LED Status Descriptions. . . . . . . . . . . . . . . . . . . . . . .8
3.3 iQ Desktop+ Satellite Router Rear Panel Description . . . . . . . . . . . . . . . . . . . 10
3.4 Detecting a Tx IFL Over-current Condition . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.1 Installation Steps at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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iQ Desktop+ Satellite Router
Contents
4.1.1 Pre-Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.1.2 Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.2 Tools and Supplies Required for Installation . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.3 Unpacking iDirect Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.4 Components Typically Included in an Order . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.5 Preparing the PC for Connection to the iQ Desktop+ Satellite Router . . . . . . . . 16
4.6 Installation with AC (Option 1 and 2) or DC (Option 3) Power Supplies . . . . . . .16
4.6.1 Installation with AC Power Supply (Option 1 and 2) . . . . . . . . . . . . . . . . . . . . 16
4.6.2 Installing with DC Power Supply (Option 3) . . . . . . . . . . . . . . . . . . . . . . . . .17
4.7 Configuring the iQ Desktop+ Satellite Router . . . . . . . . . . . . . . . . . . . . . . . . 17
4.8 Using the iQ Desktop+ Satellite Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.9 Commissioning the iQ Desktop+ in DVB-S2 Mode . . . . . . . . . . . . . . . . . . . . . . 18
5 Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
5.1 Safety Guidelines to Observe During Servicing . . . . . . . . . . . . . . . . . . . . . . . 19
5.1.1 Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
5.1.2 Conditions Requiring Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
5.2 Maintaining the iQ Desktop+ Satellite Router . . . . . . . . . . . . . . . . . . . . . . . . 20
5.2.1 Temperature Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5.3 Troubleshooting the iQ Desktop+ Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5.4 Repacking the iQ Desktop+ Satellite Router . . . . . . . . . . . . . . . . . . . . . . . . . 21
Appendix A Tools Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Appendix B Cable Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
B.1 Coax Cable Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
B.2 Ethernet Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
B.2.1 Ethernet Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
B.2.2 Straight Through and Crossover RJ-45 Cables . . . . . . . . . . . . . . . . . . . . . . . 31
Appendix C DC Power Supply Installation . . . . . . . . . . . . . . . . . . . . . . . . 33
Appendix D iQ Desktop+ Satellite Router Reset . . . . . . . . . . . . . . . . . . . 37
D.1 Level 0 Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
D.2 Level 1 Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Installation, Support, and Maintenance Guide vii
iQ Desktop+ Satellite Router
Figures
Figure 1-1. iQ Desktop+ Satellite Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Figure 3-1. iQ Desktop+ Satellite Router Front Panel LED Display . . . . . . . . . . . . . . . . . . . . 8
Figure 3-2. Rear Panel Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Figure A-1. Recommended Installation Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure B-1. Coax Cable Cutting Technique . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Figure B-2. Cutting Technique for Removing Foil in the Braid. . . . . . . . . . . . . . . . . . . . . . 27
Figure B-3. Procedure to Cut the Quad Shield Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure B-4. Attaching the Compression fitting F-type Connector . . . . . . . . . . . . . . . . . . . . 29
Figure B-5. Compression fitting F-Type Weatherproof Plug and Tool . . . . . . . . . . . . . . . . . 29
Figure B-6. RJ-45 Cable Connectors: Receptacle and Plug . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure B-7. Holding the RJ-45 Cable Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure C-1. DC-DC Power Supply Assembly at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installation, Support, and Maintenance Guide viii
iQ Desktop+ Satellite Router
Tables
Table 2-1. Mechanical and Environmental Specifications............................................... 3
Table 2-2. Power Specifications ............................................................................ 5
Table 2-3. RF Specifications ................................................................................. 5
Table 3-1. iQ Desktop+ Satellite Router Front Panel LED Descriptions ............................... 8
Table 3-2. iQ Desktop+ Satellite Router Rear Panel Connector Descriptions ....................... 10
Table 3-3. iQ Desktop+ Front Panel LEDs During Over-current........................................ 11
Table 5-1. Troubleshooting Events and Actions to Take ............................................... 20
Table A-1. Recommended Installation Tools and Equipment.......................................... 23
Table B-1. Coax Trim Dimensions..........................................................................27
Table B-2. Ethernet Port Pinouts .......................................................................... 30
Table C-1. iQ Desktop+ DC Power Module Connector Parts............................................ 33
Table C-2. Power Module Power Cable Installation Instructions Detail.............................. 34

Installation, Support, and Maintenance Guide ix
iQ Desktop+ Satellite Router
About
This manual provides important safety information and explains how to install and maintain
the iDirect iQ Desktop+ Satellite Router.
This chapter contains the following sections:
•Intended Audience
•Manual Contents
•Document Set
•Document Set
•Related Training Services
•Getting Help
•Warranty, RoHS, WEEE, Declaration of Conformity
Intended Audience
This manual is intended for use by the VSAT (Very Small Aperture Terminal) equipment
installer, System Engineer, and Network Operator responsible for maintaining the iDirect
Network. Only qualified service personnel should install the iQ Desktop Satellite Router.
Familiarity with cabling and wiring practices is beneficial.
Manual Contents
In addition to the information in this chapter, this manual also includes the following:
•Chapter 1, Introduction on page 1, provides an overview and description of the iQ
Desktop Satellite Router
•Chapter 2, Specifications on page 3describes the mechanical, environmental and RF
specifications of the iQ Desktop Satellite Router
•Chapter 3, Interfaces on page 7provides connector descriptions of the iQ Desktop
Satellite Router
•Chapter 4, Installation on page 13 describes procedures for installing the iQ Desktop
Satellite Router

x Installation, Support, and Maintenance Guide
iQ Desktop+ Satellite Router
About
•Chapter 5, Maintenance on page 19 describes maintenance procedures for the iQ Desktop
Satellite Router
Document Set
The following iDirect documents are available at TAC and contain information relevant to
installing and using iDirect satellite network software and equipment. Refer to Getting Help
on page x for TAC access information.
•iDX iBuilder User Guide
•iDX iMonitor User Guide
•Terminal WUI User Guide
•Satellite Router Installation and Commissioning Guide
• Evolution Release Notes
•Evolution Technical Reference Guide
•Quick Start Guide (QSG), included in package with router
•iDirect Velocity™ Release Notes
•Configuring Velocity Networks Using Pulse
•Terminal Web User Interface User Guide (iDirect Velocity)
Related Training Services
iDirect offers scheduled classroom training at various global training centers, as well as
eLearning, in the installation, operation, maintenance and management of iDirect satellite
networks. For training course descriptions and available training dates visit the iDirect web
site Training and Services at: http://www.idirect.net/Training-and-Services.aspx or call +1
[phone] for class registration and information.
Getting Help
The iDirect Technical Assistance Center (TAC) and the iDirect Government Technical
Assistance Center (TAC) are available to provide assistance 24 hours a day, 365 days a year.
Software user guides, installation procedures, FAQs, and other documents that support iDirect
and Direct Government products are available on the respective TAC Web site:
• Access the iDirect TAC Web site at http://support.idirect.net
• Access the iDirect Government TAC Web site at http://tac.idirectgov.com
The iDirect TAC may be contacted by telephone or email:
• Telephone: [phone]
• E-mail: [email protected]
The iDirect Government TAC may be contacted by telephone or email:
NOTE: A basic list of acronyms and abbreviations can be found in Appendix A,
Acronyms and Abbreviations.

Installation, Support, and Maintenance Guide xi
iQ Desktop+ Satellite Router
About
• Telephone: [phone]
• Email: [e-mail]
iDirect and iDirect Government produce documentation that are technically accurate, easy to
use, and helpful to our customers. Please assist us in improving this document by providing
feedback. Send comments to:
• iDirect: [email protected]
• iDirect Government: [e-mail]
For sales or product purchasing information contact iDirect Corporate Sales at the following
telephone number or e-mail address:
• Telephone: [phone]
• E-mail: [email protected]
Warranty, RoHS, WEEE, Declaration of Conformity
Complete iDirect hardware product statements for the iQ Desktop Satellite Router are
available at these Web sites:
•http://www.idirect.net/warranty, for the hardware warranty
•http://www.idirect.net/rohs, for the RoHS statement of compliance
•http://www.idirect.net/weee, for the WEEE statement of compliance
•http://www.idirect.net/doc, for the Declaration of Conformity

xii Installation, Support, and Maintenance Guide
iQ Desktop+ Satellite Router
About

Installation, Support, and Maintenance Guide 1
iQ Desktop+ Satellite Router
1 Introduction
The iQ Desktop+ is iDirect’s next-generation DVB-S2/DVB-S2X remote based on a common,
future-proof hardware with software-defined architecture for maximum flexibility and
expansion. The iQ Desktop+ is highly scalable and can be upgraded to higher capabilities and
additional features as network size and performance demands grow over time.This chapter
contains the following sections:
• Section 1.1, Features on page 1
• Section 1.2, Power Supply Option on page 2
This manual explains how to safely install and maintain the iQ Desktop+ Satellite Router. The
iQ Desktop+ Satellite Router is shown in Figure 1-1.
Figure 1-1. iQ Desktop+ Satellite Router
1.1 Features
Highlights:
• Single DVB-S2X (100 Msps) demodulator
• Single A-TDMA (7.5Msps) modulator
• Two independent Gig-E LAN Ports
• Console port for NMEA GPS input
• Web GUI / Web Services support

2 Installation, Support, and Maintenance Guide
iQ Desktop+ Satellite Router
Power Supply Option
1.2 Power Supply Option
The iQ Desktop+ Satellite Router is available with the following power supply configurations:
•Option 1: 100-240 VAC Single Phase to 24 VDC, 65 W
•Option 2: 100-240 VAC Single Phase to 24 VDC, 90 W
•Option 3: 65 W DC Power Supply

Installation, Support, and Maintenance Guide 3
iQ Desktop+ Satellite Router
2 Specifications
This chapter describes the mechanical, environmental, power, RF specifications for the iQ
Desktop Satellite Router, and contains the following sections:
• Section 2.1, Mechanical and Environmental Specifications on page 3
• Section 2.2, Power Specifications on page 5
• Section 2.3, RF Specifications on page 5
2.1 Mechanical and Environmental Specifications
The installation site must be able to accommodate the iQ Desktop Satellite Router mechanical
and environmental specifications. The mechanical and environmental specifications are listed
in Table 2-1.
Table 2-1. Mechanical and Environmental Specifications
Category Description
Dimensions W 7.2 in (18.28 cm) x D 4.4 in (11.17 cm) x H 1.75 in (4.44 cm)
Weight 0.91 lbs (0.41 kg)
Heat Dissipation 15W average
Airflow Forced Air Cooling; Venting to be unobstructed
Ambient
Temperature
Operational
Storage
65 W AC PSU:
• 0° to +50° C (32° to 122° F) with up to 53 W max power consumption
• 0° to +40° C (32° to 104° F) with up to 65 W max power consumption
65 W DC PSU:
• 0° to +50° C (32° to 122° F) with up to 65 W max power consumption
90 W AC PSU:
• 0° to +50° C (32° to 122° F) with up to 75 W max power consumption
• 0° to +40° C (32° to 104° F) with up to 90 W max power consumption
-40° to 85° C (-40° to +185°F)

4 Installation, Support, and Maintenance Guide
iQ Desktop+ Satellite Router
Mechanical and Environmental Specifications
Temperature
Gradient
Operational
Storage
1.0° C per minute
1.0° C per minute
Relative Humidity
Operational
Storage
10 to 90%, non-condensing
5 to 95%, non-condensing
Altitude
Operational
Storage
≤10,000 ft (3,048 m)
≤35,000 ft (10,668 m)
Shock
Operational
Survival
≤10 G, 0.3 ms, half-sine
≤50 G, 1.3 ms, half-sine
Vibration
Operational
Survival
Remains operational when exposed to 0.21 Grms with the following profile:
Survives but may not meet its operational specifications when exposed to 2.09
Grms with the following profile:
Table 2-1. Mechanical and Environmental Specifications (continued)
Category Description
Frequency Slope PSD
5 to 350 Hz 0 0.0001 g2/Hz
300 to 500 Hz -6 dB/oct
500 Hz 0 0.00005 g2/Hz
Frequency Slope PSD
5 to 100 Hz 0 0.015 g2/Hz
100 to 137 Hz -6 dB/Oct
137 to 350 Hz 0 0.0080 g2/Hz
350 to 500 Hz -6 dB/Oct
500 Hz 0 0.0039 g2/Hz

Installation, Support, and Maintenance Guide 5
iQ Desktop+ Satellite Router
Power Specifications
2.2 Power Specifications
The iQ Desktop Satellite Router power specifications are listed in Table 2-2.
2.3 RF Specifications
The iQ Desktop+ Satellite Router RF specifications are listed in Table 2-3.
Table 2-2. Power Specifications
Category Description
Power Supply Input Voltage Range
and Power
Option 1: 100-240 VAC Single Phase to 24 VDC, 65 W
Option 2: 100-240 VAC Single Phase to 24 VDC, 90 W
Option 3: 65 W DC Power Supply
Frequency Option 1: 47-63 Hz
Option 2: 50-60 Hz
Power Supply Unit Consumption Option 1: 1.4 A (MAX)
Option 2: 1.2 A (MAX)
Option 3: 9 A (MAX)
iQ Desktop+ DC
Consumption
Option 1 and 3: 65 W (MAX)
Option 2: 90 W (MAX)
DC Power (Out) @ TX Output
Connector
+24 VDC @ 2.3 A (MAX) over operating temperature
DC Power (Out) @ RX Connector 13, 18, 21 VDC @ 500mA (Max)
Protection Internal, inside power supply
Over voltage protection
Over current protection
Short circuit protection
AC Power Cord Supplied, per country of use
Efficiency of the Power Supply Option 1 and 2: 88% (AVG)
Option 3: 87% (AVG)
Input Transient Response 0.5mS for 50% Load Change Typical
Power Supply Input Power
Connector
Option 1 and 2: IEC-320-C6
Option 3: Phoenix 1757488
Table 2-3. RF Specifications
Category Description
LNB Support 22 kHz tone for High / Low Band
IFInterface, Impedance Type “F”, Zo = 75 ohms

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iQ Desktop+ Satellite Router
RF Specifications
Frequency Range
Transmit
Receive
950 - 2400 MHz
950 - 2150 MHz
RF Power
Transmit
Receive
Pmax of +0 dBm to Pmin of -35 dBm
Max composite wide band receive level:
a) Symbol rates ≤45 Msps: -5 dBm
b) Symbol rates > 45 Msps: -23 dBm or 10 dB above signal power
level, whichever is smaller
Minimum Receive Level (single carrier):
QPSK - 32APSK: -125 + 10*log (Fsym(sps)) dBm
64APSK- 256APSK: -115 + 10*log (Fsym(sps)) dBm
Tx SSB Phase Noise
Transmit Carrier Suppression -35dBc (max) over operating temperature and frequency band
Spurious & Harmonic Content In-band (900-2400MHz), with output at -30dBm ≤-35dBc
Transmitter Muting 50 dB (min) between carrier on and off states within 0.1 us at
the same attenuation state
Modulator Spectral Shaping DVB-S2 (ETSI EN 302 307-1) and DVB-S2X (ETSI EN 302 307-2)
Table 2-3. RF Specifications (continued)
Category Description
Frequency Phase Noise
1 KHz -85 dBc/Hz
10 KHz -95 dBc/Hz
100 KHz -90 dBc/Hz
1 MHz -110 dBc/Hz

Installation, Support, and Maintenance Guide 7
iQ Desktop+ Satellite Router
3 Interfaces
This chapter describes the iQ Desktop+ Satellite Router physical interfaces and LEDs, and
contains the following sections:
• Section 3.1, iQ Desktop+ Satellite Router Front LEDs on page 8
•Section 3.2, iQ Desktop+ Front Panel LED Status Descriptions on page 8
• Section 3.3, iQ Desktop+ Satellite Router Rear Panel Description on page 10
•Section 3.4, Detecting a Tx IFL Over-current Condition on page 10

8 Installation, Support, and Maintenance Guide
iQ Desktop+ Satellite Router
iQ Desktop+ Satellite Router Front LEDs
3.1 iQ Desktop+ Satellite Router Front LEDs
The iQ Desktop+ Satellite Router front panel is shown in Figure 3-1.
Figure 3-1. iQ Desktop+ Satellite Router Front Panel LED Display
3.2 iQ Desktop+ Front Panel LED Status Descriptions
Descriptions for states of LEDs may vary between iDX Software Releases. Check the release
specific Terminal WUI User Guide, and Release Notes for details. Figure 3-1 on page 8 shows
the front panel and Table 3-1 describes the front panel LED color and status information:
NOTE: The descriptions of the LEDs may vary between iDX Software Releases.
Check the release specific Terminal WUI User Guide,and Release Notes for
details.
Table 3-1. iQ Desktop+ Satellite Router Front Panel LED Descriptions
Label Signal Color/Type Definition
POWER Indicates iQ Desktop+ power status and any power-related
problems
Off No or low power input to the modem
Solid Green The modem is powered on
STATUS Boot Sequence and Overall Hardware Status
1/2 second flashing
Green
Remote initializing
Solid Green Initialization complete
RX Provides downstream receive status
Solid Amber Downstream carrier configured, demodulator not yet locked
1 second flashing
Amber
Downstream carrier configured, demodulator locked to
downstream carrier, Network Clock Reference (NCR) not yet
locked