Idis DC-D1223WX' User manual

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Network
Camera
Installation Manual
DC-D1223WX

2
This is a basic installation manual for use of an IDIS network camera. Users who are using this product for the rst time,
as well as users with experience using comparable products, must read this operation manual carefully before use and
heed to the warnings and precautions contained herein while using the product. Safety warnings and precautions
contained in this operation manual are intended to promote proper use of the product and thereby prevent accidents
and property damage and must be followed at all times. Once you have read this operation manual, keep it at an easily
accessible location for future reference.
•The manufacturer will not be held responsible for any product damage resulting from the use of unauthorized parts and
accessories or from the user's failure to comply with the instructions contained in this manual.
•The information in this document is believed to be accurate as of the date of publication even though explanation
about some functions may not be incorporated. The manufacturer is not responsible for any problems resulting from
the use thereof. The information contained herein is subject to change without notice. Revisions or new editions to this
publication may be issued to incorporate such changes.
•It is recommended that rst-time users of this network camera and individuals who are not familiar with its use seek
technical assistance from their retailer regarding product installation and use.
•If you need to disassemble the product for functionality expansion or repair purposes, you must contact your retailer and
seek professional assistance.
•Both retailers and users should be aware that this product has been certied as being electromagnetically compatible for
commercial use. If you have sold or purchased this product unintentionally, please replace with a consumer version.
Safety Symbols
Symbol Type Description
Warning An important instruction or set of important instructions that can lead to severe injury or
even death if not followed.
Caution An instruction or set of instruction that can lead to personal injury and/or property
damage if not followed.
In-Text
Symbol Type Description
Caution Important information concerning a specic function.
Note Useful information concerning a specic function.
Before reading this manual

Before reading this manual
3
Safety Precautions
WARNING
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Important Safeguards
1. Read Instructions
All the safety and operating instructions should be read before the
appliance is operated.
2. Retain Instructions
The safety and operating instructions should be retained for future
reference.
3. Cleaning
Unplug this equipment from the wall outlet before cleaning it. Do not
use liquid aerosol cleaners. Use a damp soft cloth for cleaning.
4. Attachments
Never add any attachments and/or equipment without the approval
of the manufacturer as such additions may result in the risk of re,
electric shock or other personal injury.
5. Water and/or Moisture
Do not use this equipment near water or in contact with water.
6. Placing and Accessories
Do not place this equipment on an wall or ceiling that is not strong
enough to sustain the camera. The equipment may fall, causing
serious injury to a child or adult, and serious damage to the
equipment. Wall or shelf mounting should follow the manufacturer's
instructions, and should use a mounting kit approved by the
manufacturer.
This equipment and cart combination should be moved with care.
Quick stops, excessive force, and uneven surfaces may cause the
equipment and cart combination to overturn.
Do not place this equipment in an enclosed space. Sucient
ventilation is required to prevent an increase in ambient temperature
which can cause malfunction or the risk of re.
7. Power Sources
This equipment should be operated only from the type of power
source indicated on the marking label. If you are not sure of the
type of power, please consult your equipment dealer or local power
company. You may want to install a UPS (Uninterruptible Power
Supply) system for safe operation in order to prevent damage caused
by an unexpected power stoppage. Any questions concerning UPS,
consult your UPS retailer.
8. Power Cord
Operator or installer must remove power and TNT connections before
handling the equipment.
9. Lightning
For added protection for this equipment during a lightning storm,
or when it is left unattended and unused for long periods of time,
unplug it from the wall outlet and disconnect the antenna or cable
system. This will prevent damage to the equipment due to lightning
and power-line surges. If thunder or lightning is common where the
equipment is installed, use a surge protection device.
10. Overloading
Do not overload wall outlets and extension cords as this can result in
the risk of re or electric shock.
11. Objects and Liquids
Never push objects of any kind through openings of this equipment
as they may touch dangerous voltage points or short out parts that
could result in a re or electric shock. Never spill liquid of any kind on
the equipment.
12. Servicing
Do not attempt to service this equipment yourself. Refer all servicing
to qualied service personnel.
13. Damage requiring Service
Unplug this equipment from the wall outlet and refer servicing to
qualied service personnel under the following conditions:
A. When the power-supply cord or the plug has been damaged.
B. If liquid is spilled, or objects have hit the equipment.
C. If the equipment has been exposed to rain or water.
D. If the equipment does not operate normally by following the
operating instructions, adjust only those controls that are covered
by the operating instructions as an improper adjustment of other
controls may result in damage and will often require extensive work
by a qualied technician to restore the equipment to its normal
operation.
E. If the equipment has been dropped, or the cabinet damaged.
F. When the equipment exhibits a distinct change in performance —
this indicates a need for service.
14. Replacement Parts
When replacement parts are required, be sure the service technician
has used replacement parts specied by the manufacturer or that
have the same characteristics as the original part. Unauthorized
substitutions may result in re, electric shock or other hazards.
15. Safety Check
Upon completion of any service or repairs to this equipment, ask the
service technician to perform safety checks to determine that the
equipment is in proper operating condition.
16. Field Installation
This installation should be made by a qualied service person and
should conform to all local codes.
17. Correct Batteries
Warning: Risk of explosion if battery is replaced by an incorrect
type. Replace only with the same or equivalent type. Dispose of
used batteries according to the instructions. The battery shall not be
exposed to excessive heat such as sunshine, re or the like.
Avertissement: risque d'explosion en cas d'utilisation d'une batterie
de type incorrect. Le remplacer uniquement par un type identique
ou équivalent. Mettre les batteries usées au rebut conformément
aux instructions. La batterie ne doit pas être exposée à une source de
chaleur excessive, telle que le soleil, le feu, ou analogue
18. Tmra
A manufacturer’s maximum recommended ambient temperature
(Tmra) for the equipment must be specied so that the customer and
installer may determine a suitable maximum operating environment
for the equipment.

Before reading this manual
4
FCC Compliance Statement
THIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A DIGITAL DEVICE, PURSUANT TO PART
15 OF THE FCC RULES. THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE
WHEN THE EQUIPMENT IS OPERATED IN A COMMERCIAL ENVIRONMENT. THIS EQUIPMENT GENERATES, USES, AND CAN RADIATE
RADIO FREQUENCY ENERGY AND IF NOT INSTALLED AND USED IN ACCORDANCE WITH THE INSTRUCTION MANUAL, MAY CAUSE
HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS. OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA IS LIKELY TO
CAUSE HARMFUL INTERFERENCE, IN WHICH CASE USERS WILL BE REQUIRED TO CORRECT THE INTERFERENCE AT THEIR OWN EXPENSE.
WARNING: CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE COULD VOID
THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT. THIS CLASS OF DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE
CANADIAN INTERFERENCE CAUSING EQUIPMENT REGULATIONS.
WEEE (Waste Electrical & Electronic Equipment)
Correct Disposal of This Product
(Applicable in the European Union and other European countries with separate collection systems)
This marking shown on the product or its literature, indicates that it should not be disposed with other household
wastes at the end of its working life. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote
the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local government
oce, for details of where and how they can take this item for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract. This
product should not be mixed with other commercial wastes for disposal.
Copyright
© 2016 IDIS Co., Ltd.
IDIS Co., Ltd. reserves all rights concerning this operation manual.
Use or duplication of this operation manual in part or whole without the prior consent of IDIS Co., Ltd. is strictly
prohibited.
Contents of this operation manual are subject to change without prior notice for reasons such as functionality
enhancements.
Registered Trademarks
IDIS is a registered trademark of IDIS Co., Ltd.
Other company and product names are registered trademarks of their respective owners.
This product contains software built partially on open-source content. Codes for the corresponding open-
source content are available for download. For more information, refer to the software CD (OpenSourceGuide\
OpenSourceGuide.pdf) or the open source guide accompanying this operation manual.

5
Table of Contents
1
2
3
Part 1 – Introduction.........................................6
Product Features ................................................................6
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overview .......................................................................8
Dome Cover ..............................................................................8
Body......................................................................................9
Factory Reset ............................................................................10
Lens .....................................................................................11
I/O Device Port ...........................................................................11
Installation .....................................................................14
Installation...............................................................................14
Angle Adjustment........................................................................17
Dimensions ..............................................................................17
Part 2 - Camera Connection .................................18
With DirectIP™ NVR-based Layout ...............................................18
With non DirectIP™ NVR-based Layout ..........................................19
Part 3 - Appendix ...........................................20
Troubleshooting ...............................................................20
Specications ..................................................................21

6
Product Features
DC-D1223WX are IP-based network cameras that
compress and transmit video over ethernet.
You can use the IDIS Discovery program to change
network camera settings or the IDIS Solution Suite
Compact program to manage multiple network
cameras. In addition, the embedded web server (IDIS
Web) lets you remotely view live video or scan recorded
video using a web browser. In addition, you can use
the IDIS Solution Suite Compact to manage network
cameras and view/record video.
In this operation manual, the term Remote System
refers to the computer on which the remote program
(IDIS Solution Suite Compact or IDIS Web) is running.
•Supports DirectIP mode working with a DirectIP™
NVR that allows users to simply set up all required
congurations without a PC
•Supports ONVIF protocol (Core specication version
2.4.0, Prole S)
•Multi-streaming for high-resolution and high-quality
video monitoring and simultaneous recording in real-
time as well as exible congurations for those
•Supports H.264 video compression and M-JPEG still
image compression algorithms
•Supports 4-stage video compression rate and
multiple compression resolutions
•Two-way audio communication support for remote
audio dialog
•Video stream buering to counter pre-/post-event
buering and network delays for improved network
recording reliability
•Remote monitoring via web browser or remote
software
•Automatic web casting code (HTML) generation
•Up to 10 simultaneous remote monitoring
connections
•IP ltering, HTTPS, SSL, IEEE 802.1X, and congurable
user authority levels for greater security
•Network bandwidth limitation and MAT features for
more ecient use of network bandwidth
•Easy network access via UPnP (Universal Plug and
Play) function and embedded mDNS (Multicast DNS)
protocol
•Wide dynamic range compensation (WDR) for
improved video quality in high-contrast situations
•Slow shutter support for improved low-lighting video
capture performance
•Day & Night feature (built-in IR cut lter changer)
•Quick and easy rmware upgrade over the network
•Redundant rmware and auto recovery features for
improved system stability
•Network-based integrated management of multiple
network cameras
•Multiple event detection modes: Alarm-in, motion
detection, and tampering
•Backup storage on a microSD memory card as
a safeguard against data loss during network
interruptions
•Supports 12 VDC and PoE (Power over Ethernet)
•Video out feature (selectable NTSC/PAL)
•IP66-level for water resistant protection and dustproof
against rain and dust
Remote monitoring and recording via multistreaming
are available using the IDIS Solution Suite Compact
program. For more information on using IDIS Solution
Suite Compact, refer to its operation manual.
There is a limit to the number of users allowed to
connect remotely via the Internet at the same time.
Part 1 – Introduction

Part 1 – Introduction
7
Accessories
Upon purchasing the product, check inside the box to make sure all the following accessories are included.
Network Camera
Open Source Guide Quick Guide
Allen Wrench Screws (3 ea.)
A B
Desiccant
Cable Access Hole Rubber
Network Connector Cover,
Rubber, Cable Access Hole
Rubber
A or B is included.

Part 1 – Introduction
8
Overview
Dome Cover
Top
1
Bottom
2
3
Shield Case
4
1Side Cable Access
2Safety Wire
3Dome Cover Screws
4Shield Case
•Side Cable Access Hole
For routing cables and wires.
•Safety Wire
Prevents the dome cover from falling on to the oor
when detached from the camera.
•Dome Cover Screws
Secures the dome cover to the camera.
•Shield Case
Hides the camera's internals and blocks IR beam
reection.

Part 1 – Introduction
9
Body
1
2
3
4
5
6
7
#
@
!
0
9
8
1Lens
2Lens Rotator
3Horizontal Rotator
4SD Memory Card Slot
5Factory Reset Switch
6Safety Wire Screw Hole
7O-Ring Groove
8Wall/Ceiling Installation Hole
9Dome Cover Screw Hole
0Bottom Cover
!I/O Device Port
@Cable Access Hole
#Vertical Rotation Adjustment Screw
•Lens
Varifocal auto-iris lens is installed.
•Lens Rotator
Turn the lens rotator clockwise or counterclockwise
to adjust the lens' rotation angle.
•Horizontal Rotator
Used to adjust the lens' horizontal angle.
•SD Memory Card Slot
Used to insert a microSD memory card into
the camera. (An SLC (Single Level Cell) or MLC
(Multi Level Cell) card by SanDisk or Transcend is
recommended)
•Do not remove the SD memory card while the
system is in operation. Removing the card while
the system is in operation can cause the system
to malfunction and/or corrupt data stored on
the SD memory card.
•An SD memory card is a consumable product
with a nite service life. Prolonged use will
damage the card's memory sectors and result
in data loss or memory card failure. Test the SD
memory card regularly and replace it whenever
necessary.
•Factory Reset Switch
Restores the camera's default factory settings. For
more information, refer to the Factory Reset.
•Safety Wire Screw Hole
Use the provided screw to secure the safety wire on
to the dome cover and the bottom cover.
•O-Ring Groove
O-ring is seated in the groove for waterproof. Do NOT
remove the o-ring from the groove.
•Wall/Ceiling Installation Hole
Used to screw the camera in place on a wall or a
ceiling.
•Dome Cover Screw Hole
Secures the dome cover to the camera.

Part 1 – Introduction
10
•Bottom Cover
Allows you to install the camera on a wall or a ceiling.
•I/O Device Port
Used to connect I/O devices to the camera.
•Cable Access Hole
For routing cables and wires. Block the cable access
hole for waterproong by using the enclosed cable
access hole rubber when routing cables and wires.
Waterproong sealing is required by using silicone
etc. after blocking the cable access hole. Ask your
retailer for details.
•Vertical Rotation Adjustment Screw
Used to adjust the lens' angle and lock it in place.
Factory Reset
Only use the factory reset switch to restore the camera
to its factory default settings.
A factory reset will clear all camera settings congured
by the user.
1 Shut o the power supply, insert a straight pin into
the switch hole, and press down on the reset switch.
2 Hold the switch down and reconnect the power
adapter.
3 Once the device turns back on and its LEDs start
blinking, wait 5 seconds and then remove the pin.
4 The device will go through the resetting process and
reboot. All camera settings will be restored to their
factory defaults after the reboot.
It's also possible to do a factory reset by pressing and
releasing the reset switch while the camera is turned
on or using the IDIS Discovery program from a remote
location. A factory reset will reboot the system. For more
information on factory reset, refer to the IDIS Discovery
operation manual.

Part 1 – Introduction
11
Lens
Variable Focus Automatic Iris Lens
2
1
1Focus Lever 2Zoom Lever
•Focus Lever
Adjust the focal point by turning the lever in
clockwise or counterclockwise direction. Once the
focal point has been adjusted, turn the screw in
clockwise direction to lock it in place.
•Zoom Lever
Adjust the zoom by turning the lever in clockwise or
counterclockwise direction. Once the zoom has been
adjusted, turn the screw in clockwise direction to lock
it in place.
I/O Device Port
1 2 3 4 5 6 7
1Alarm I/O 5Network LED
2Audio I/O 6Network Port
3Video Out 7Power LED
4Power

Part 1 – Introduction
12
•Alarm In/Out
- Out: It is the BJT (Bipolar Junction Transistor) -
open collector output. If the voltage and current
exceed the specication limit (Max load: 50mA,
Max Voltage: 30VDC), the product could be
damaged. When connecting the device which
exceeds the specication limit, refer to the picture
(circuit) below.
If used with an external inductive load(e.g. relay),
a diode must be connected in parallerl with
the load for protection. Otherwise, the product
could be damaged.
- In: Connect an alarm-in device to this port.
(Mechanism: Choose between an NC (Normally
Closed) type or an NO (Normally Open) type) →
Connect a mechanical or electrical switch to the
alarm in port and the GND (ground) connector.
Alarm in range is 0V to 5V. In order to detect alarm
input from an electrical switch, the signal must be
higher than 4.3V from an NC switch or less than
0.3V from an NO switch and must last for longer
than 0.5 seconds.
•Audio In/Out
- Out: Connect an amplier to this port (line out).
This device does not feature a built-in audio
amplier unit and therefore requires the user to
purchase a separate speaker system with a built-in
amplier.
- In: Connect an audio source to this port. (line in)
•Video Out
- CVBS (Video Out) & GND (Ground): Connect
the cable's signal line and ground line to these
ports and the connector on its opposite end to
a monitor. Use these ports for previewing video
and not monitoring video. Go to Remote Setup
(System > General) and choose a video out signal.
(NTSC or PAL)
•Power
- DC12V +/-: Connect the two wires of the power
adapter to these ports. Be careful not to cross
the + and - wires. Booting will commence once
connected to a power supply.
- FGND (Frame Ground): Used to ground the
device.
•Network LED
Indicates the network connection status. For more
information, refer to the LED Status Indications. If
the Status LED option under System > General has
not been enabled, this LED will remain turned o
regardless of the network connection status.

Part 1 – Introduction
13
•Network Port
Connect a Cat5e cable with an RJ-45 connector to
this port. If using a PoE switch, you can supply power
to the camera using an ethernet cable. For more
information on PoE switch use, refer to the switch
manufacturer's operation manual. You can congure,
manage, and upgrade this camera and monitor its
images from a remote computer over the network.
For more information on network connection setup,
refer to the IDIS Discovery operation manual,
•Power LED
Indicates the system's operating status. For more
information, refer to the LED Status Indications. If
the Status LED option under System > General has
not been enabled, this LED will remain turned o
regardless of the system's operating status.
When inserting an alarm in/out, audio in/out, video
out, or power connector, hold down the button and
push the connector in through the exposed hole.
Release the button and then gently pull on the wire to
ensure a secure connection. To disconnect, press down
on the button again and pull the wire out.
•Check your local laws and regulations on making
video or audio recordings. The user will be held
liable for any violation of the law. (Article 25-5 of
the Personal Information Protection Act: Operators
of image data processing devices may not operate
such devices for purposes other than as originally
intended during device installation, place such
devices at locations other than as originally
intended, or use such devices to record audio.)
•When switching over from 12 VDC to PoE as the
power source, the system will be rebooted once the
power adapter is disconnected.
•Ground the power port's frame ground terminal
before use.
•Organize the power cable so that it will not cause
people to trip over or become damaged from chairs,
cabinets, desks, and other objects in the vicinity. Do
not run the power cable underneath carpet or a rug
or plug the cable into a power outlet shared by a
number of other devices.
•The network connector is not designed to be
connected directly with cable or wire intended for
outdoor use.
LED Status Indications
LED Status Description
Power LED
O Power not
connected
Flashing Booting
On Powered on
Network LED On Not connected to
network
Power LED/
Network LED
Flashing
(sequentially)
Software upgrade
in progress

Part 1 – Introduction
14
Connector Arrangement
Alarm
GND Grounding
Out Alarm Out (Active Low -
Open Collector Output)
In Alarm In
Audio
GND Grounding
Out Audio Out
In Audio In
Video GND Grounding
CVBS Video Out
Power
DC12V + Power connection
(Check + and -
markings)
DC12V -
FGND Frame grounding
Installation
Installation of this product does not require the use of
special tools.
For more information on other devices comprising the
overall system, refer to their respective installation
manuals.
Installation
•Check the wall or ceiling to see if it needs to be
reinforced. The camera may fall o if the wall or
ceiling is not strong enough to support its weight.
•Install the camera in a shaded area. If the camera is
installed in direct sunlight, it may aect adversely.
•Installation may vary depending on the rubber
type of accessories. For more information on the
accessories, refer to Accessories.
Accessory: A (Cable Access Hole Rubber)
Attach the enclosed desiccant beside the safety wire
screw inside the dome cover to prevent moisture.

Part 1 – Introduction
15
Guide Pattern
1 Use the screws provided with the camera to secure
the bottom cover on a wall or a ceiling.
Use the provided guide pattern to check the
distance between the screws.
2 Connect external devices, the network cable, and
the power adapter. Block the cable access hole
for waterproong by using the enclosed cable
access hole rubber when routing cables and wires.
Waterproong sealing is required by using silicone
etc. after blocking the cable access hole. Ask your
retailer for details.
3 Adjust the angle of the lens. For more information,
refer to the Angle Adjustment.
4 Adjust the focus and zoom levers.
5 Attach the shield case to the vertical rotation
adjustment screw and secure it in place.
6 Attach the dome cover to the bottom cover. Use the
provided screws to secure the dome cover on to the
bottom cover.
7 Connect the power.
Accessory: B (Network Connector Cover, Rubber,
Cable Access Hole Rubber)
1 Route the network cable and wires of the power
adapter through the rubber.
Rubber Wires

Part 1 – Introduction
16
When routing the network cable, use the enclosed
network connector cover. Insert the network
connector in the network connector cover and
then route it.
Rubber Network Connector Cover
2 Route the network cable and wires of the power
adapter through the cable access hole of the bottom
cover. Then, attach the rubber onto the cable access
hole. Once the network cable is routed, remove the
network connector cover.
When using both network cable and wires of the
power adapter, waterproong sealing is required by
using silicone etc. after blocking the cable access hole.
Ask your retailer for details.
3 Use the screws, anchors provided with the camera to
secure the bottom cover on a wall or a ceiling.
Attach the enclosed desiccant in the bottom cover
to prevent moisture.
Desiccant
4 Connect external devices, the network cable, and
the power adapter.
5 Adjust the angle. For more information, refer to the
Angle Adjustment.

Part 1 – Introduction
17
Angle Adjustment
The lens can be rotated along three axes.
2
3
1
1Lens Rotation 3Horizontal Rotation
2Vertical Rotation
•Lens Rotation
Used to adjust the lens' rotation angle. Turn the
rotator in clockwise or counterclockwise direction.
•Vertical Rotation
Used to adjust the lens' vertical angle. Loosen the
screw, adjust the lens' vertical angle, and then
tighten the screw to lock it in place.
•Horizontal Rotation
Used to adjust the lens' horizontal angle.
Turn the horizontal rotator in the clockwise or
counterclockwise direction.
Dimensions
112mm (4.4”)
160mm (6.3”)

18
Use the camera by connecting to DirectIP™ NVR or non DirectIP™ NVR, VMS such as IDIS Solution Suite Compact.
With DirectIP™ NVR-based Layout
DirectIP™ NVR
DirectIP™ Switch
Audio Out
Network Camera
Power
Power
Remote Monitoring
Monitor Out
Alarm Out
Sensor In
Audio In
DirectIP™ NVR makes it easy to use cameras without extra network congurations.
Each camera can be controlled via the DirectIP™ NVR setup menu, without any PC.
For detailed camera settings, please see the camera setting pages of DirectIP™ NVR manual.
For users using the camera with DirectIP™ NVR connection, do not need to consider contents in the camera operation
manual.
Part 2 - Camera Connection
Network

Part 2 - Camera Connection
19
With non DirectIP™ NVR-based Layout
Network Camera
Network
Remote Monitoring
(IDIS Solution Suite
Compact or IDIS Web)
Remote Recording
(IDIS Solution Suite
Compact)
microSD memory Card
Alarm Out
Sensor In
Audio Out
Audio In
Control the camera over the network from software installed on a computer.
Ideal for using the camera over the network from a remote location.
The contents in the camera operation manual are only for users using the camera with non DirectIP™ NVR connection
or VMS connection such as IDIS Solution Suite Compact.

20
Problem Check
The main unit won't turn
on.
•Check the power cable connection.
•Check the power outlet.
PoE switch isn't being
recognized.
Check the grounding status of the I/O device connected to the camera and the PoE
switch. If they are not grounded, ground them and try again.
I can't see Live videos. •Check the camera's power status.
•Ensure that cables are properly connected to the camera and the lens.
•Check the network connection status of the computer and the network camera.
Images are blurry. •Make sure the lens is clean. If not, clean it using a soft piece of cloth or a brush.
•Make sure the lens is in focus. Adjust the focus during daytime.
•If there is too much light coming into the camera or the camera is picking up an
overly bright light source, adjust the camera's position/angle accordingly.
Video color appears
incorrect.
Check the white balance settings. If using the Auto option, it may take some time
for the white balance to be adjusted.
Images are blinking. If the camera is pointed at the sun or a uorescent lamp, adjust the camera's angle
away.
Lost the admin ID and
password and unable
to connect to a network
camera.
You must perform a factory reset. A factory reset will revert all settings, including
network settings, to their factory defaults. After performing a factory reset, make a
memo of the admin ID and password as a safety precaution.
Unable to launch IDIS Web. If the IDIS Web login screen is not loading, check which version of Microsoft Internet
Explorer you are using. IDIS Web may not launch properly on versions 8.0 or below.
Part 3 - Appendix
Troubleshooting