IEI Technology NAS-2108RW User manual

iEi Network Attached Storage
Service Manual
NAS-2108RW
November 2003
Note:
1. The information contained herein is the property of ICP Electronics Inc.
The possessor agrees to maintain this document in confidence, not to
reproduce, copy, reveal or publish it in part or whole in any form.
2. IEI has made reasonable effort to ensure the accuracy and validity of
this document; however, IEI specifically disclaims any warranty
regarding this document. IEI shall not be liable for any exemplary,
incidental, proximate or consequential damages or expenses arising
from the use of this document.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
Table of Contents
CHAPTER 1 INTRODUCTION............................................................................3
OVERVIEW.......................................................................................................... 3
RESOURCES &SUPPORT......................................................................................... 3
CHAPTER 2 ROUTINE MAINTENANCE..............................................................4
MAINTENANCE OVERVIEW...................................................................................... 4
CLEANING........................................................................................................... 4
CHAPTER 3 TROUBLESHOOTING .....................................................................5
INTRODUCTION.................................................................................................... 5
WHO SHOULD PERFORM REPAIRS............................................................................ 5
REPAIR LEVEL SUPPORTED ..................................................................................... 5
USING THIS DOCUMENT......................................................................................... 6
OBTAINING REPLACEMENT PARTS............................................................................ 6
TROUBLESHOOTING GUIDE ..................................................................................... 6
CHAPTER 4 DISASSEMBLY GUIDE .................................................................10
OVERVIEW........................................................................................................ 10
SYSTEM DISASSEMBLY AND REASSEMBLY................................................................. 10
CHAPTER 5 SPARE PARTS..............................................................................18
OVERVIEW........................................................................................................ 18
CHAPTER 6 PACKING FOR SHIPMENT ...........................................................19
GENERAL INSTRUCTIONS ..................................................................................... 19
PACKING IN THE ORIGINAL CARTON....................................................................... 19
PACKING IN A DIFFERENT CARTON......................................................................... 19
CHAPTER 7 REINSTALLING FIRMWARE ........................................................21
OVERVIEW........................................................................................................ 21
FIRMWARE REINSTALLATION PROCEDURE................................................................ 22
CHAPTER 8 HARD DISK INSTALLATION........................................................26
OVERVIEW........................................................................................................ 26
HARD DRIVE INSTALLATION PROCEDURE................................................................. 26
CHAPTER 9 FACTORY DEFAULT SETUP ..........................................................28
OVERVIEW........................................................................................................ 28
CREATE DISK VOLUME......................................................................................... 28
CREATE NETWORK SHARE .................................................................................... 29
CLEAR EVENT LOGS............................................................................................. 31
APPENDIX A. HARD DRIVE COMPATIBILITY LIST...........................................32
APPENDIX B. CONSOLE CABLE CONNECTION..................................................33
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
Chapter 1 INTRODUCTION
Overview
Resources & Support
Overview
This document contains information on how to perform maintenance and
troubleshooting procedures on NAS-2108RW Network Attached Storage. Please
note that any electrical system presents potential hazards so these actions
should only be performed by qualified personnel. Before operating on your
NAS-2108RW, please read this user manual carefully for thorough
understanding on its functions.
Resources & Support
IEI is a systems company dedicated to providing innovative products and
first-rate services to all our partners and customers. For further information or
documents regarding to our products, please refer to the following list:
Product information: http://www.ieiworld.com/
Firmware update image: http://www.ia.ieiworld.com/support/
User’s manual: http://www.ia.ieiworld.com/support/
FAQ: http://www.ia.ieiworld.com/support/
For any questions, please contact IEI Customer Service Department at
[email protected].
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
Chapter 2 ROUTINE MAINTENANCE
Maintenance Overview
Cleaning
Maintenance Overview
The NAS-2108RW requires no routine service.
Cleaning
Caution: DO NOT immerse NAS-2108RW in liquid or use caustic or
abrasive cleaners.
To clean NAS-2108RW, dampen a soft cloth with any commercial nonabrasive
cleaner available in the market and wipe clean. Before cleaning, make sure that
the system is turned off.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
Chapter 3 TROUBLESHOOTING
Introduction
Who Should Perform Repairs
Repair Level Supported
Using this Document
Obtaining Replacement Parts
Troubleshooting Guide
Introduction
This chapter provides information for troubleshooting NAS-2108RW and helping
you to isolate a failure to the power adapter, the case fan, the system firmware
or the NASWare flash module, the LCD module, the wireless LAN module, the
hard disks and the main board. A troubleshooting guide is also provided; it lists
possible problems, along with probable causes, and recommended actions on
how to correct each problem.
Note: For system manufactured after November 2003, the system
firmware is stored at NASWare flash module (DOM) instead of
on-board flash. Please be noticed about this change when servicing.
Who Should Perform Repairs
Only qualified service personnel should remove and replace any components of
NAS-2108RW. Repairs to the NAS-2108RW are limited to the repair level
identified in the following paragraph.
Repair Level Supported
The NAS-2108RW has the following replaceable components:
The NAS-2108RW main board
The front panel assembly, including the LCD module
The wireless LAN module
The NASWare flash module (for system manufactured after November
2003)
The top cover
The case fan
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
The power adapter
The hard disk
Using this Document
Failures of the top cover, the front panel assembly are determined by visually
inspecting these components for cracks or deformations and for mechanical
failures. Use the troubleshooting guide provided in this chapter to isolate failure
to the main board, the LCD module, the wireless LAN module, the system
firmware or the NASWare flash module, the power adapter, the case fan, or the
hard disks. Once a failure has been isolated, refer to Chapter 4, Disassembly
Guide for instructions for removing and replacing a component of the
NAS-2108RW.
Obtaining Replacement Parts
IEI Customer Services Department provides technical assistance information
and replacement parts. To obtain replacement parts, contact the IEI Customer
Services Department or your sales representative. Please refer to parts by the
part names and part numbers listed in Chapter 5, Spare Parts.
Troubleshooting Guide
If you encounter a problem that cannot be resolved through a visual inspection,
check the following lists for probable causes and recommended actions to take
to correct the problem. For a symptom that is not listed here, contact the IEI
Customer Services Department or your sales representative.
Power Adapter
Symptom Corrective Action
The system does not power up when applying
power.
Make sure the power
cable and adapter is
attached correctly, and
there is power to the AC
outlet. Replace the power
adapter. If the failure
persists, replace the main
board.
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Case Fan
Symptom Corrective Action
The system is on but the case fan has stopped
working.
The system starts and hangs up.
Replace the failed case
fan.
LCD Module
Symptom Corrective Action
The system works well but no message is
displayed on the LCD module.
The system works well but no LED on the LCD
module lights up.
Replace the front panel
assembly, including the
LCD module.
Hard Disk
Symptom Corrective Action
The hard drive makes strange sounds when
working. Replace the hard disk that makes strange sound.
LCD module shows below error message:
"disk drive nfailed or unplugged"
Event logs show below error message:
"disk drive nfailed or is unplugged”
Entering system administration web page and
select “System Settings”. “No Disk” message is
shown when checking disk status on the page of
“Disk Configuration.”
First, replace hard disk
with a good hard disk that
you are sure of. If the
failure persists, replace
the main board.
Note: If the failed drive is not configured to a RAID 1 disk volume, there
is no chance to retrieve the data stored in it.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
System Firmware/ NASWare Flash Module
Caution: Reinstall the system firmware or replacing the NASWare flash
module will cause the existing configuration data lost and return to the
factory defaults.
Symptom Corrective Action
The system fails to boot successfully and the LCD
module displays only the date and time.
Connect the console
cables (refer to Appendix
B) to investigate the
system booting process.
If the system does not
report any hardware
failure and hangs up after
booting (as below figure),
reinstall the firmware or
replace the NASWare flash
module.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
Wireless LAN Module
Symptom Corrective Action
Cannot connect to the NAS-2108RW through
the wireless LAN.
Open the top cover and
remove the disk drives,
check the wireless cable
connection. Replace the
wireless LAN module. If
the failure persists,
replace the main board.
Main Board
Caution: Replacing the main board will cause the existing configuration
data lost and return to the factory defaults.
Symptom Corrective Action
After turning on the power, no “beep” is heard
after booting. Replace the main board.
The system fails to boot successfully.
The LCD panel displays only the date and time.
Connect the console
cables (refer to Appendix
B) to investigate the
system booting process.
If the system reports any
hardware failure, replace
the main board.
After reinstalling system firmware or replacing
the NASWare flash module, the system still not
works well. Replace the main board.
Cannot connect to the network and the network
LED is off.
Check the network
connection first. If there is
no problem on network
connection, replace the
main board.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
Chapter 4 DISASSEMBLY GUIDE
Overview
System Disassembly & Assembly
Overview
The NAS-2108RW can be disassembled into the following assemblies:
The NAS-2108RW main board
The front panel assembly, including the LCD module
The wireless LAN module
The NASWare flash module (for system manufactured after November
2003)
The top cover
The case fan
The hard disk
Tools Required
The tools you will need to disassemble or reassemble the NAS-2108RW is listed
as below:
One number 102 Phillips-head screwdriver
One number 107 Phillips-head screwdriver
One 5-mm spanner
One diagonal pliers (for cutting the cable tie)
Caution: Observe ESD (electrostatic discharge) precautions when
disassembling and reassembling the NAS-2108RW and when handling
any of the components of the NAS-2108RW.
System Disassembly and Reassembly
Use the following procedure to disassemble the NAS-2108RW, reassemble it in
reverse order. It is recommended that you follow this disassembly procedure
in the order presented.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
Note: Before you begin to disassemble the NAS-2108RW, make sure
that the system has been shutdown and the power cord is removed.
1. Remove the top cover:
Unfasten the six screws and push the top cover towards the back to remove
it.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
2. Take out the hard disks:
a. Remove the six screws on the drive trays, then unplug flat cable and
power cable of hard disks as indicated below.
b. Unfasten all screws circled in the picture below and remove hard disk.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
3. Detach the wireless LAN module:
a. Unfasten antennas of wireless card by turning in the direction shown by
the arrows and then unfasten the two screws so as to remove holders.
b. Remove flexible fasteners on the two sides in directions shown by the
arrows then take out wireless card according to direction shown by the
blue arrow. Finally, using a small screwdriver, remove connector of
cable. Please be extra careful while pulling off the connector.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
4. Remove case fan:
Unfasten all eight screws circled in the graph below then unplug fan’s power
connectors shown in the second picture.
5. Detach the NASWare flash module:
The NASWare flash module is installed on the 44-pin IDE port (CN2), just
unplug it directly.
Note: Only system manufactured after November 2003 comprises
the NASWare flash module. For earlier system, the system firmware
is stored in on-board flash.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
6. Remove front panel assembly (including LCD module):
a. Take off the protective cover after unfastening the four screws shown
below.
b. Loosen the four screws to the side and now you can remove front panel
assembly.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
7. Detach main board:
a. Take off the two bronze posts.
b. Remove all peripherals and cable connectors from main board.
c. Loosen the six bronze posts circled below and remove main board.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
8. Detach RAM module:
Pull holders on two sides of RAM module in the direction shown by the
arrows then remove RAM by pulling it out of its socket.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
Chapter 5 SPARE PARTS
Overview
Overview
Spare parts, along with corresponding IEI part numbers, are shown below.
Table 1. NAS-2108RW Spare Parts List
Item Part Numbers
NAS-2108RW Main Board
(not including the SDRAM) 004ISS105-00-020
Front Panel Assembly
(including LCD module) 193NAS2108R-000
Wireless LAN Module 7F300-MW252
NASWare Flash Module
(only for system manufactured after
November 2003) NAS-2108RW-DOM
Case Fan 31100-000061
Top Cover 41008-014039
Power Adapter 63PSA65U120DJL-001
Service Kits NAS-2108RW-SK
To obtain spare parts, contact the IEI Customer Services Department or your
sales representative.
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NAS-2108RW NETWORK ATTACHED STORAGE SERVICE MANUAL
Chapter 6 PACKING FOR SHIPMENT
General Instructions
Packing in the Original Carton
Packing in a Different Carton
General Instructions
To ship a NAS-2108RW or one of its components for any reason, please follow
the instructions in this section. Pack the NAS-2108RW or component carefully.
Failure to follow the instructions in this section may result in loss or damage not
covered by any applicable IEI warranty. If available, use the original carton and
packing materials and follow the instructions in “Packing in the Original Carton.”
If the original shipping carton and material are not available, use other suitable
shipping materials and container and follow the instructions in Packing in a
Different Carton.”
Prior to shipping the NAS-2108RW or component, contact IEI Customer
Services Department or your sales representative for a Returned Material
Authorization (RMA) number. Mark the shipping carton and any shipping forms
with the RMA number.
Caution: Observe ESD (electrostatic discharge) precautions when
packing any NAS-2108RW components.
Packing in the Original Carton
If the original carton and packing materials are available, repack the
NAS-2108RW into the original carton. Add packing material in the carton as
needed so the NAS-2108RW will not be able to move during shipment.
Packing in a Different Carton
If the original carton and packing material are not available when shipping an
NAS-2108RW or one of its components:
1. Place the NAS-2108RW or component in a plastic bag.
2. Locate a corrugated cardboard shipping carton with at least 200 pounds
per square inch (psi) bursting strength.
3. Fill the bottom of the carton with at least 2 inches of packing material.
4. Place the bagged NAS-2108RW or component on the layer of packing
material and fill the box completely with packing material such that there
is at least 2 inches of packing material around all sides of the item.
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5. Seal the carton with packing tape.
6. Label carton with shipping address, return address, and RMA number.
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