IEI Technology NAS-4100 User manual

iEi Network Attached Storage
Service Manual
NAS-4100
November 2003
Note:
1. The information contained herein is the property of ICP Electronics Inc.
The possessor agrees to maintain this document in confidence, not to
reproduce, copy, reveal or publish it in part or whole in any form.
2. IEI has made reasonable effort to ensure the accuracy and validity of
this document; however, IEI specifically disclaims any warranty
regarding this document. IEI shall not be liable for any exemplary,
incidental, proximate or consequential damages or expenses arising
from the use of this document.
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Table of Contents
CHAPTER 1 INTRODUCTION.....................................................................................................................3
OVERVIEW................................................................................................................................................................3
RESOURCES &SUPPORT......................................................................................................................................3
CHAPTER 2 ROUTINE MAINTENANCE..................................................................................................4
MAINTENANCE OVERVIEW..................................................................................................................................4
CLEANING .................................................................................................................................................................4
CHAPTER 3 TROUBLESHOOTING...........................................................................................................5
INTRODUCTION.......................................................................................................................................................5
WHO SHOULD PERFORM REPAIRS...................................................................................................................5
REPAIR LEVEL SUPPORTED.................................................................................................................................5
USING THIS DOCUMENT.......................................................................................................................................6
OBTAINING REPLACEMENT PARTS...................................................................................................................6
TROUBLESHOOTING GUIDE.................................................................................................................................6
CHAPTER 4 DISASSEMBLY GUIDE........................................................................................................10
OVERVIEW..............................................................................................................................................................10
SYSTEM DISASSEMBLY AND REASSEMBLY...................................................................................................10
CHAPTER 5 SPARE PARTS........................................................................................................................16
OVERVIEW..............................................................................................................................................................16
CHAPTER 6 PACKING FOR SHIPMENT................................................................................................17
GENERAL INSTRUCTIONS ..................................................................................................................................17
PACKING IN THE ORIGINAL CARTON.............................................................................................................17
PACKING IN A DIFFERENT CARTON ...............................................................................................................17
CHAPTER 7 REINSTALLING FIRMWARE...........................................................................................19
OVERVIEW..............................................................................................................................................................19
FIRMWARE REINSTALLATION PROCEDURE..................................................................................................19
CHAPTER 8 HARD DISK INSTALLATION............................................................................................24
OVERVIEW..............................................................................................................................................................24
HARD DRIVE INSTALLATION PROCEDURE...................................................................................................24
CHAPTER 9 FACTORY DEFAULT SETUP ............................................................................................27
OVERVIEW..............................................................................................................................................................27
CREATE DISK VOLUME .......................................................................................................................................27
CREATE NETWORK SHARE.................................................................................................................................28
CLEAR EVENT LOGS.............................................................................................................................................30
APPENDIX A. HARD DRIVE COMPATIBILITY LIST..........................................................................31
APPENDIX B. CONSOLE CABLE CONNECTION.................................................................................32
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NAS-4100 NETWORK ATTACHED STORAGE SERVICE MANUAL
Chapter 1 INTRODUCTION
Overview
Resources & Support
Overview
This document contains information on how to perform maintenance and
troubleshooting procedures on NAS-4100 Network Attached Storage. Please
note that any electrical system presents potential hazards so these actions
should only be performed by qualified personnel. Before operating on your
NAS-4100, please read this user manual carefully for thorough understanding
on its functions.
Resources & Support
IEI is a systems company dedicated to providing innovative products and
first-rate services to all our partners and customers. For further information or
documents regarding to our products, please refer to the following list:
Product information: http://www.ieiworld.com/
Firmware update image: http://www.ia.ieiworld.com/support/
User’s manual: http://www.ia.ieiworld.com/support/
FAQ: http://www.ia.ieiworld.com/support/
For any questions, please contact IEI Customer Service Department at
[email protected].
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Chapter 2 ROUTINE MAINTENANCE
Maintenance Overview
Cleaning
Maintenance Overview
The NAS-4100 requires no routine service.
Cleaning
Caution: DO NOT immerse NAS-4100 in liquid or use caustic or abrasive
cleaners.
To clean NAS-4100, dampen a soft cloth with any commercial nonabrasive
cleaner available in the market and wipe clean. Before cleaning, make sure that
the system is turned off.
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Chapter 3 TROUBLESHOOTING
Introduction
Who Should Perform Repairs
Repair Level Supported
Using this Document
Obtaining Replacement Parts
Troubleshooting Guide
Introduction
This chapter provides information for troubleshooting NAS-4100 and helping
you to isolate a failure to the power supply, the case fan, the LCD module, the
hard disks, and the main board. A troubleshooting guide is also provided; it lists
possible problems, along with probable causes, and recommended actions on
how to correct each problem.
Who Should Perform Repairs
Only qualified service personnel should remove and replace any components of
NAS-4100. Repairs to the NAS-4100 are limited to the repair level identified in
the following paragraph.
Repair Level Supported
The NAS-4100 has the following replaceable components:
The NAS-4100 main board
The front panel assembly, including the LCD module
The top cover
The case fan
The power supply
The drive tray
The hard disk
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Using this Document
Failures of the top cover, the drive tray and the front panel assembly are
determined by visually inspecting these components for cracks or deformations
and for mechanical failures. Use the troubleshooting guide provided in this
chapter to isolate failure to the main board, the LCD module, the power supply,
the case fan, or the hard disks. Once a failure has been isolated, refer to Chapter
4, Disassembly Guide for instructions for removing and replacing a component
of the NAS-4100.
Obtaining Replacement Parts
IEI Customer Services Department provides technical assistance information
and replacement parts. To obtain replacement parts, contact the IEI Customer
Services Department or your sales representative. Please refer to parts by the
part names and part numbers listed in Chapter 5, Spare Parts.
Troubleshooting Guide
If you encounter a problem that cannot be resolved through a visual inspection,
check the following lists for probable causes and recommended actions to take
to correct the problem. For a symptom that is not listed here, contact the IEI
Customer Services Department or your sales representative.
Power Supply
Symptom Corrective Action
The power supply makes an audible alarm and
the red LED on the power supply module is
illuminated.
The error LED on the front panel lights up red and
the LCD module shows below error message:
“POWER FAILED OR REMOVED”
The event logs show below error messages:
“power failed or removed”
Replace the failed power
supply.
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Case Fan
Symptom Corrective Action
Press the select button of LCD module twice to
check the fan speed, and it shows zero.
The system is on and the LCD module displays
indicates that the system temperature is too
high.
Open the top cover, check
all the fans and replace
the failed one.
LCD Module
Symptom Corrective Action
The system works well but no message is
displayed on the LCD module.
The system works well but no LED on the LCD
module lights up.
Replace the LCD module.
Hard Disk / Drive Tray
Symptom Corrective Action
The hard drive makes strange sounds when
working. Replace the hard disk that makes strange sound.
LCD module shows below error message:
"disk drive nfailed or unplugged"
Event logs show below error message:
"disk drive nfailed or is unplugged”
Entering system administration web page and
select “Disk Configuration”. “No Disk” message
is shown when checking physical disk status on
the page of “View Disk & Volume Status.”
Replace the hard disk with
a known good hard disk.
If the failure persists,
replace the drive tray.
Note: If the failed drive is not configured to a RAID 1 or RAID 5 disk
volume, there is no chance to retrieve the data stored in it.
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System Firmware
Caution: Reinstall firmware will cause the existing configuration data
lost and return to the factory defaults.
Symptom Corrective Action
The system fails to boot successfully and the LCD
module displays only the date and time.
Connect the console
cables (refer to Appendix
B) to investigate the
system booting process.
If the system does not
report any hardware
failure and hangs up after
booting (as below figure),
reinstall the firmware.
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Main Board
Caution: Replacing the main board will cause the existing configuration
data lost and return to the factory defaults.
Symptom Corrective Action
After turning on the power, no “beep” is heard
after booting. Replace the main board.
The system fails to boot successfully.
The LCD panel displays only the date and time.
Connect the console
cables (refer to Appendix
B) to investigate the
system booting process.
If the system reports any
hardware failure, replace
the main board.
After reinstalling the firmware, the system still
not works well. Replace the main board.
Cannot connect to the network and the network
LED is off.
Check the network
connection first. If there is
no problem on network
connection, replace the
main board.
Cannot detect or perform the backup job to the
external SCSI tape drive.
Open the top cover, try to
replace the internal SCSI
connector or connect the
tape drive directly to the
main board. If the failure
persists, replace the main
board.
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Chapter 4 DISASSEMBLY GUIDE
Overview
System Disassembly & Assembly
Overview
The NAS-4100 can be disassembled into the following assemblies:
The NAS-4100 main board
The front panel assembly, including the LCD module
The top cover
The case fan
The power supply
The drive tray
The hard disk
Tools Required
The tools you will need to disassemble or reassemble the NAS-4100 is listed as
below:
One number 102 Phillips-head screwdriver
One number 107 Phillips-head screwdriver
One diagonal pliers (for cutting the cable tie)
Caution: Observe ESD (electrostatic discharge) precautions when
disassembling and reassembling the NAS-4100 and when handling any
of the components of the NAS-4100.
System Disassembly and Reassembly
Use the following procedure to disassemble the NAS-4100, reassemble it in
reverse order. It is recommended that you follow this disassembly procedure
in the order presented.
Note: Before you begin to disassemble the NAS-4100, make sure that
the system has been shutdown and the power cord is removed.
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1. Detach the redundant power supplies:
Loosen the screws and use the handles to pull out the power supplies.
2. Take out the hard disks:
a. Press on both sides of the front panel where the red arrow indicated to
unlock the side latches so as open the front panel in a downward manner.
b. Use the keys (provided in accessory pack) to unlock the drive tray and
pull out the hard disk.
c. Remove hard disk from the drive tray:
Unfasten the four screws on the back of the drive tray. Then plug out the
power cord and the IDE connector.
d. Repeat step b and c to take out all the hard disks and the drive trays.
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3. Remove the top cover:
To take off top cover, loosen the three screws as shown in the picture below
and push it backward.
4. Detach the CPU heat sink:
Unfasten the screws circled in red and then unplug power connector to
remove CPU heat sink.
5. Take out the CPU and SDRAM:
a. SDRAM: ties on SDRAM, open the side latches and remove SDRAM.
b. CPU: e holders outwards then up as shown below and you can now
Cut cable
Pull th
remove the CPU.
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6. Detach the front panel assembly:
a. Flip open the front panel of NAS then unfasten the six screws found at
the back of the panel.
b. Unplug the two LCD Module cable connectors then remove front panel
assembly.
7. Detach the main board:
a. Disconnect flat cables and all other signal cables from the main board.
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b. Unfasten ten screws on main board to take off main board from drive
tray.（Please make sure that hard disk(s) and power supplies are
disconnected beforehand.）
8. Detach the SCSI and serial connectors:
a. First, unfasten the fours screws found on the stand where SCSI/COM
port flat cables are located and then you can remove the stand.
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b. Unscrew the two screws found on SCSI/COM port and remove the flat
cables.
9. Detach the central case fans:
Unfasten the four screws as shown below:
10. Detach the chassis side fans:
a. Unfasten all screws and remove the fans located on both sides of the
chassis. Please remember to reconnect the ground lines after you
installed fans back in place.
b. Loosen the two screws to take fan off.
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Chapter 5 SPARE PARTS
Overview
Overview
Spare parts, along with corresponding IEI part numbers, are shown below.
Table 1. NAS-4100 Spare Parts List
Item Part Numbers
NAS-4100 Main Board
(not including the CPU and the SDRAM) 004ISS106-00-011
Front Panel Assembly
(including the LCD module) 193NAS4100-000
Top Cover 41008-014439
Case Fan 31100-000062
Power Supply ACE-R150
Drive Tray 19ANAS4100-000
Rackmount Kits NAS-4100-RK
Service Kits NAS-4100-SK
To obtain spare parts, contact the IEI Customer Services Department or your
sales representative.
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Chapter 6 PACKING FOR SHIPMENT
General Instructions
Packing in the Original Carton
Packing in a Different Carton
General Instructions
To ship a NAS-4100 or one of its components for any reason, please follow the
instructions in this section. Pack the NAS-4100 or component carefully. Failure
to follow the instructions in this section may result in loss or damage not covered
by any applicable IEI warranty. If available, use the original carton and packing
materials and follow the instructions in “Packing in the Original Carton.” If the
original shipping carton and material are not available, use other suitable
shipping materials and container and follow the instructions in Packing in a
Different Carton.”
Prior to shipping the NAS-4100 or component, contact IEI Customer Services
Department or your sales representative for a Returned Material Authorization
(RMA) number. Mark the shipping carton and any shipping forms with the RMA
number.
Caution: Observe ESD (electrostatic discharge) precautions when
packing any NAS-4100 components.
Packing in the Original Carton
If the original carton and packing materials are available, repack the NAS-4100
into the original carton. Add packing material in the carton as needed so the
NAS-4100 will not be able to move during shipment.
Packing in a Different Carton
If the original carton and packing material are not available when shipping an
NAS-4100 or one of its components:
1. Place the NAS-4100 or component in a plastic bag.
2. Locate a corrugated cardboard shipping carton with at least 200 pounds
per square inch (psi) bursting strength.
3. Fill the bottom of the carton with at least 2 inches of packing material.
4. Place the bagged NAS-4100 or component on the layer of packing
material and fill the box completely with packing material such that there
is at least 2 inches of packing material around all sides of the item.
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5. Seal the carton with packing tape.
6. Label carton with shipping address, return address, and RMA number.
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Chapter 7 REINSTALLING FIRMWARE
Overview
Firmware Reinstallation Procedure
Overview
This chapter illustrates the steps to reinstall firmware on a NAS-4100 system.
Caution: After firmware reinstallation, all the existing configuration
data will be lost.
Note: This chapter only applies to the system with on-board flash. For
the system using Disk-On-Module (DOM), just replace the existing
DOM with a new one containing the right version of firmware. To obtain
the replacement DOM, please contact IEI Customer Support
Department or your sales representatives.
Tools Required
The tools you will need to reinstall the firmware of NAS-4100 is listed as below:
NAS-4100 Service Kit, including Firmware Recovery CD-ROM, Service
Manual, IDE Cable, Console (VGA and Keyboard) Cables
IDE CD-ROM Drive, including cables
One Monitor
One PS/2 Keyboard
Caution: Reinstalling the system firmware will cause the existing
configuration and data lost.
Firmware Reinstallation Procedure
The following instructions show how to reinstall the firmware on a NAS-4100.
Before performing the firmware reinstallation procedure, please have the
service kit and a CD-ROM drive with the IDE cable ready on hand.
To reinstall the firmware on the NAS-4100, please connect the console cables to
the NAS-4100 main board (refer to the Appendix B).
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1. Turn off the power and remove the top cover.
Note: Refer to the “Disassembly Guide” for removing the top cover.
2. Connect the CD-ROM drive to the 44-pin IDE port on the main board via the IDE cable.
Then connect the power of the CD-ROM drive to the main board.
3. Use the VGA cable to connect the main board (CN20) and the monitor. Use
the keyboard cable to connect the main board (CN22) and the keyboard.
V
G
A
Keyboard
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