Igloohome Smart Keybox v1.1 Installation and maintenance instructions

Installers &
User guide
Keybox.
Version 0.2

As our igloohome app is frequently updated, there may be changes to this manual.
Please refer to our website igloohome.co/support for the latest version of the manual.

Troubleshoot
Table of Contents
04 What’s Included
05 Specications
06 Features
08 Pairing
10 Unlocking & Locking
11 Lock Installation
12 Lock Tutorial
16
07 Lock Behaviour

What’s Included
Keybox
Rubber Mount AAA Batteries
(Sold Separately)
Shackle Keys x2
Screws x4 Screws Anchors x4
04

Specications
Model igloohome Smart Keybox v1.1
Dimensions 14.28(W) x 165.1(H) x 34 (T) mm
inner space of shackle 28(W) x 45.5(H)mm
Material Zinc Alloy, Steel, Silicon Rubber
Weight 1.5kg
Wireless Protocol Bluetooth 4.0
Current Rating (Standby) ~20uA
Current Rating (Active) ~20mA
Batteries 4 x AAA *
Unlock Mechanism Bluetooth, PIN code (physical key for shackle only)
165 mm
34 mm 114 mm
Side Front
28 mm
45 mm
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference
received, including interference that may cause undesired operation.
* (Recommended: Duracell alkaline batteries. DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable
batteries.) Please note that using better batteries will improve the performance and lifespan of the lock.
05

Features
Bluetooth Master Key
The igloohome Smart Keybox unlocks
with Bluetooth via the app.
Master PIN Code
The igloohome Smart Keybox unlocks
with a permanent Master PIN Code.
User PIN Code
The mobile app can generate user
PIN codes, with validity duration from
One-Time, Permanent, or a Duration
based on Date-time.
PIN / Bluetooth Unlock
Low Battery Indicator
LED light changes to red breathing
light when battery life is below
20%. The battery level can also be
monitored on the app and is updated
during Bluetooth Unlock.
Cloud Backup of Master Access
Master access is tied to user account
instead of phone. Any phones logged
in to user account will have full
control of the lock.
Note: Multiple phones can log into the
same acount. To give admin control
to another party, you may share with
them your login credentials.
Battery Consumption
4 AAA Alkalinebatteries can allow
up to 5,000 keybox open and close
operations (approx. 12 months)
Battery Maintenance
Please note that using better
batteries will improve the
performance and lifespan of the
lock. We recommend changing to
a brand such as Duracell within
2 weeks of installation. (DO NOT
USE: Heavy Duty, Eveready, GP, or
Rechargeable Batteries)
Battery
Emergency Jump Start
If battery power is drained, an external
9 Volt battery can be used to provide
emergency power. The 2 pins of the
battery must be aligned with the 2
pins on the Keybox as shown in the
diagram below.
06
Bluetooth Guest Key
Bluetooth keys based on duration can
be generated and shared with guests.

Features
Security Lockout Mode
If 16 incorrect digits are keyed
into the igloohome Keybox for 5
consecutive times, it will freeze
and not accept any more PIN
codes for the next 5 minutes. This
is to deter unwanted guessing of
PIN codes.
Automatic Re-lock
If Keybox is unlocked but remains
un-opened for 60 seconds, it will
automatically re-lock.
Security Alarm
If the Keybox is not closed
properly, it will beep to indicate
that it is not secure.
Security
Decoy Code
Up to 8 decoy digits can be
entered prior to the actual PIN code
to deter guessing of the PIN code.
07
Sensor Re-lock
5 consecutive invalid PIN codes
Security Lockout Mode
Wait for 5 Minutes
Bluetooth Unlock
Physical Key
Keypad is ickering
Unresponsive for 5 minutes
Activated by
Disable By
Behaviour
Duration
Lock Behaviour

Pairing
08
Remove Battery Cover Insert AAA Batteries
Close the battery cover 4In case the Keybox is closed,
enter 1234 to unlock

Keybox
______
Download igloohome app
from App Store/Google Play
Register a new
account or,
Login with an existing
account on app
CHECKLIST
Lock has not been paired
The keypad stays awake during pairing
Turn on your phone’s Bluetooth
and Internet connection
Ensure that the Keybox is kept open
during pairing
2.1 Enter your lock name > Conrm > Create new home or Add lock to existing
Home > Name Your Home > Submit > Successfully Added!
New users
1. Upon Login > Add a new igloohome lock >Select your Product >Pair Lock to App >Next
2. Enter your lock name > Conrm > Create New Home > Name Your Home > Submit >
Successfully Added!
Keybox
______
1. Go to Menu > Conguration > Add Lock > Select your Product > Follow Steps for
Pairing Lock To App > Select Bluetooth Lock > Lock Paired!
Current users
2. Add lock to a new or existing home.
Pairing
09

Locking & Unlocking
Keybox Auto-Lock
Simply close the keybox, and it locks
automatically after 1 second with a
click.
PIN Code
Keybox Auto Re-lock
Legend
To open your keybox, unlock with PIN or
bluetooth key, and open the Keybox by
placing ngers at the neck of the Keybox (as
shown by the arrows in the diagram below),
then pulling the front panel of the Keybox
towards you.
10
Step 1 Step 2
Bluetooth Basic Unlock
igloohome App
Main Door
Home
Basic Issue access Logs
Bluetooth Basic Unlock
On your app, click on the Bluetooth
Unlock button and tap on your lock
PIN Code
Key in your PIN code to unlock

Lock Installation
Secure it on a handle or latch*
Mount it on a surface
side
1
2
locked unlocked
or
1
2
*Note: Physical key only unlocks the shackle. It does not unlock the keybox itself.
11

Lock Tutorial - on igloohome App - on Keybox Keypad
Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range
of the lock.
Home > Select Lock Name > > Master PIN Code > >
Setting Master PIN code
2
>
New PIN codes can be added from
Adding new PIN code
3
PIN Type Steps Activate within*
One-Time PIN Add description > OK 6 hrs of generation
Permanent PIN Add description > OK 24hrs of generation
Duration PIN Add description > Start, End Date
and Time > Add duration PIN 24hrs from the start time
On your Lock Info page, under Ad hoc PINs you should see the new PIN code
*PIN code description can be changed by clicking on > > Select PIN >
Home > Select Lock Name > > > Select One-Time/Permanent/Duration PIN
Edit PIN
Once PIN code is generated, user must key the generated code onto the Keybox keypad
followed by to activate the code before proceeding. To change the PIN, enter:
Press for 2 seconds > Key 1 0 and tap > Ad hoc PIN and tap > New 6-digit
PIN and tap > New 6-digit PIN and tap
Current PIN Code 1234 5678
New PIN Code 010101
On Keypad Press for 2 seconds > Key 1 0 > 1234 5678 >
010101 > 010101
12

Lock Tutorial - on igloohome App - on Keybox Keypad
4Removing used PIN
Go to Home > Select Lock Name > > ‘ INACTIVE ‘ > Select PIN >
The PIN code will be removed from your app view.
* Only inactive PINs can be removed.
Note: Unused codes under the ‘ ACTIVE ‘ tab cannot be deleted from the Keybox unless
the Keybox is reset. See pg. 15 “Resetting PIN codes” for instructions.
5View Access Logs
Go to Home > Select Lock Name > >
Access logs for bluetooth keys and PIN codes will be displayed.
*Do note that only successful Keybox unlocks will be logged.
Bluetooth Key Sharing
6
Bluetooth sharing allows you to share a Bluetooth Key with other users for mobile access. It
allows your guests to unlock the igloohome smart lock via Bluetooth.
To create a Bluetooth Key, Go to Home > Select Lock Name > > > Choose who
to issue key to > Access Type : Bluetooth Key > Enter Access Details >
To delete a Bluetooth Key, Go to Home > Select Lock Name > > ‘PENDING‘ > > Ok
To receive a Bluetooth Key, Download the igloohome app from iTunes or Google Play store and
register/login to your account
(a) To receive key via QR code, go to Home > Visits > or
(b) To receive a key via URL, click on the URL and follow the intructions
* Note: Bluetooth Key must be accepted within 1 hour of generation before it expires
To use a Bluetooth Key, Go to Home > Visits > Click on to unlock the door
Create Key
13

Lock Tutorial - on igloohome App - on Keybox Keypad
Airbnb Connect
8
7
Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock.
Go to Home > Select Lock Name > > >
Lock will reset all codes except for Master PIN, and all PIN codes previously generated
are no longer valid.
Resetting PIN Codes
Reset Lock
Step 1: Connect to your Airbnb
Open the igloohome app > Menu > > Connect With Airbnb
Airbnb Connect automates the generation of PIN codes for your Airbnb guests based on
their approved reservations. It costs USD$4.99 per month, but is currently on free trial.
Here are the steps to activate Airbnb Connect
Step 2: Connect to Airbnb listings
Menu > > > Select Home to Connect > Select airbnb listing to associate
Note: Emails with PIN code will be sent to the guest one hour before check-in time. PINs will
only be valid between the check-in and check-out times.
Step 3: Change Check-in and Check-out time
Menu > > > Select Listing > Listing Details
14
Note: Changing your check-in/check-out time via the igloohome app affects the validity of the
PIN codes shared with your guest. It does not change the check-in/check-out time on your
listing on the Airbnb website.

Menu > > Select Listing you want to disconnect > Disconnect
9V Jumpstart Feature
Step 1 - Touch and hold the battery contacts against the 9V jumpstart pin on the lock and
you will hear a series of beeps
Step 2 - While holding the 9V battery to the jumpstart, key in your PIN code on the keypad
followed by ‘#’ to unlock
10
Lock Tutorial - on igloohome App - on Keybox Keypad
Disconnect Airbnb9
Should you prefer to generate PIN codes for your guests manually, you may disconnect
your Airbnb listing from the igloohome home listing.
To do so, go to:
Should you wish to completely disconnect your Airbnb account from your igloohome
account, make sure that all your Airbnb listings have been disconnected in the above
step, then go to:
Go to Airbnb Host Website > Connected Apps > Select igloohome to disconnect
15
9V

Troubleshoot
Pairing is unsuccessful
• Try with a different mobile device, using the
same username and password
• Update your phone’s Operating system to the
latest version
• Restart the Bluetooth and internet connection
on your mobile device
• Restart igloohome app on your mobile device
• Switch to a new set of batteries
• Use a 9V battery to jumpstart and switch to a
new set of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Keypad does not light up
• The Keybox is low in battery. Switch to a new
set of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Keypad is ickering
• Make sure that the generated PIN codes are
activated within the given hours
• Do a Bluetooth Unlock to refresh the app
• PIN codes may have been customised or
expired
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Generated PIN codes do not work
• To open the battery compartment, unlock the
keybox and twist the battery cover clockwise
to loosen
• Replace all 4 batteries, and put the battery
cover back on by twisting counterclockwise
Changing Batteries
• Do a Bluetooth Key unlock to refresh the
battery level on the app
• Battery level shown in the app may not
be accurate
• Use Alkaline batteries only
• Do not use: Heavy Duty, Eveready, GP, or
rechargeable batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Lock is not working when
battery level is not 100%
• Restart the Bluetooth and internet connection on
your mobile device
• Check on the timezone of the home listing
against your phone time
• Check if the Bluetooth Key is expired. It must be
accepted within 1 hour of generation
• Update your igloohome app to the latest version
• Switch to a new set of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Bluetooth Key is not working
• Check battery level of the lock
• Ensure you have installed the battery cover
correctly
• Ensure 9V contact points are not damaged
Re-lock is not working
• Check if the Keybox is in security lockout
mode (See Pg. 7)
Keypad lights up on touch
but does not beep
* Using high quality batteries will improve the
performance and lifespan of the lock
16

We hope you’ll love it as much as we do.
For enquiries go to:
igloohome.co/support