iHold Music 2LA User manual

iHold 2LA, iHold 4LA
Advanced Music On Hold Adapter
Rev 36
►Plug the included AC adapter (110- 240 V AC to 5V C) Be sure not to use a different power adapter or the unit will be damaged
Confirm that White LE lights in front of unit are double blinking
►Use one of your telephones and unplug the cord for L1/L2 from it and connect it to L1/L2 IN jack on iHOL device
now connect theL1/L2 OUT jack to your telephone using the provided cord, check for dial tone on lines 1 & 2
►If applicable unplug the cord for L3/L4 from telephone and connect it to L3/L4 IN jack on iHold device , now connect
the L3/L4 OUT jack to your telephone using the provided cord, check for dial tone on lines 3 & 4
► Wait till LE lights turn OFF - observe that after you connect the lines the blinking lights 1st stops then turns OFF after 20
seconds (on non existing lines the lights keep blinking and that is OK)
•Now connect the Audio Input to a source for audio such as a digital player, Radio, C Player, PC
Switch set to 1: Hold button activation C
Use this setting when all phones are corded ( not cordless type like corded base station + portables) and all are same model
(for example all are ATT 993)
Operation: make or receive a real call, the LE on the iHOL turns ON solid, then simply press the button on your
telephone, the Music will be heard to the caller and the LE on the iHOL device starts to BLINK , to return to the call just re-
select that line. (Be sure to allow 1 or 2 seconds before putting a call on HOL ).
The 1st time your are setting the device If it did not work hang up and try it again 2 or 3 times.
If music on hold does not work in this setting (for example ATT 1040,1070,1080), hang up and change switch to setting 2 or 3
Switch set to 2: Flash activation C
This setting utilizes Flash then Hold activation method, this setting supports any phone or any mix of brands with instant
activation by pressing Flash then Hold
Operation: make or receive a real call, the LE on the iHOL turns ON solid, then simply press the then
button on your telephone, the Music will be heard to the caller and the LE on the iHOL device starts to BLINK , to
return to the call just re-select that line and speak into the audio to stop it for example say : Hi I am Back” (Be sure the call
has been on Hold at least 4 seconds before you try to voice deactivate the audio)
You may also re-select the line that has been on Hold and press to stop the audio
If for some reason you are not able to voice -deactivate, try speaking a little louder or more direct into the microphone, if that
does not work hang up and set the switch to 3. Remember you can always use the Flash button to deactivate the audio as well.
1
L1/L2
OUT
110 - 240 V
HOL
FLASH
HOL
L1 L2
Please note: just
one telephone
may be
connected to this
device, other
telephones
remain
connected to
their own wall
jacks and they
all work.
L1/L2
IN
AU IO INPUT
1 2 3A B C
Front
View
Back
View
Audio
MOH
player,
Radio, C
player
L3/L4
IN
L3/L4
OUT
L3 L4
Not used
Not used
FLASH
1 2 3
1 2 3
The FLASH button could be labeled as Call Wait or LINK or ON or TALK button on some telephones
Not used

IMPORTANT NOTE: The audio may activate in the middle of a call due to factors like excessive, bad or old wiring , existing unstable
lines, sparks, too many wall jacks , Noisy phone lines, bad telephones, other devices, credit card machines, alarms or “Hot Lines”
If that ever happens and you are using setting 2 or 3 , press the FLASH button to stop the audio and continue your conversation.
Want to use just one button ? Press to activate MOH and when ready to go back to caller just speak over the
audio!. Or press Flash again. Note: this does not hold the line so the other party may still hear you, set the volume louder to
mask it in this case.
If you have Call Waiting” service, only one call may be placed on Music-On-Hold, the other call is held in the phone
company central office in silence not in your office.
What does that mean? It means it is impossible with any device to have music on hold during “call waiting”
What can be done about it? contact your phone service provider, remove the call waiting and add “call rotary” or call hunting
service.
Press to answer or switch a call waiting call
To make a 3 way or conference call press you will get a dial-tone now dial the desired phone number then
press to join the two calls together.
Switch set to 3: Flash activation C
This setting utilizes Flash then Hold activation method, this setting supports any phone or any mix of brands with instant
activation by pressing Flash then Hold
Operation: make or receive a real call, the LE on the iHOL turns ON solid, then simply press the then
button on your telephone, the Music will be heard to the caller and the LE on the iHOL device starts to BLINK , to return to
the call just re-select that line and press
There is no voice deactivation in this setting and can not use for call waiting etc.
Package Content:
iHOL 2LA or IHOL 4LA unit
Power adapter 110/240v AC to 5v C 1500 ma
RJ-14 phone cords
1 RCA to 3.5v mm audio cord
User’s Manual
LED lights: The front LE s turn ON solid when corresponding line is in use, and will blink ON/OFF when Music On Hold is activated for that line
and double blinks OFF when the phone line does not exists.
Adapter Trouble Shooting:
please note some music titles are not royalty-free
and you may want to use the royalty-free music
titles to avoid annual licensing payments to ASCAP
and BMI for playing those titles on-hold
Unplug the 5V C from the back and unplug the phone lines; Wait 60 seconds then plug
them back in, make sure the AC adapter is plugged in securely.
Adapter not working or
stopped working
Problems Possible Cause / Solution
LE double blinks OFF
then turns ON on
some lines
telephone was changed or power failure - do as above,
then select lines , making sure that dial tone is there.
Some phone Lines are removed from MOH adapter or do not exist. on non existing lines the
lights keep blinking and that is OK)
UN-plug phone lines for 5 seconds and plug it back in.
No Audio
Audio not Loud
Hum on the audio
Buzz on the audio
Make sure your audio is still playing by unplugging it and listening to it directly, make
sure audio cord is OK and connected firmly
Adjust the volume on your player if needed to hear it. Use a different more powerful
audio, use a louder produced .mp3 file
Try another audio device (some audio jacks like a PC “speaker out” are not isolated and
may create a hum/buzz)
Adapter does not activate
or stopped activating
FLASH
FLASH FLASH
FLASH FLASH
FLASH FLASH
HOL
FLASH
FLASH
FLASH FLASH
1 2 3
P2

Warranty
This product is warranted against defects for a period of one (1) year from the date of original invoice. We will repair/replace the product with no
charge for parts or labor within this time. To obtain warranty service the product needs to be returned fright prepaid by the customer with a copy of
original invoice. This warranty does not apply if in the sole opinion of Innovative Telecommunication Technology LLC, the product has been
tampered with or damaged by lightning or any other acts of nature, misuse, neglect or unauthorized service.
EXCEPT AS SPECIFICALLY PROVI E IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSE OR
OTHERWISE,INCLU ING, BUT NOT LIMITE TO ANY IMPLIE WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL
PURPOSE. IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY LLC BE LIABLE FOR LOSS OF PROFITS OR
BENEFITS, IN IRECT, SPECIAL, CONSEQUENTIAL OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR
OTHERWISE.
Problems Possible Cause / Solution
DSL: If you have SL line, this device needs to be installed after the SL filter (otherwise internet may not work properly)
VOIP/Vonage: if you have -Link VTA-V phone adapter, you must use single line phone cords to connect it to this unit
P3
Innovative Telecom
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
http://www.iholdmusic.com Phone: [phone]
In setting 1 Hold Music
activates in a
conference call or
when two phones pick
up at same time
If for any reason the hold music is activated inadvertently, it can always be deactivated
by pressing the FLASH button
Conference calls can be done a better way: Press FLASH, you will get a dial-tone now
dial the phone number of the 2nd party then press FLASH to join the two calls together.
MOH works but audio does
not stop when call is
picked up in 1 setting
Wire distance to adapter is too long, Centralize the location of device to be as close as
possible to all the phones. Try the setting 2 or 3 with Flash then Hold
If you are re-wiring “daisy chain” wiring works better than ” star” or “home run” or
Independent wiring
Some Phones work ,
some do not
All your phones need to be similar model for activation in 1setting. If you mix different
phone models, Use 2 or 3 settings
Randomly Hold music
starts to play by it
self or does not
activate in 1 setting
The call needs to be on Hold at least 2 seconds before you may pick it up.
When you hang up, wait a second before selecting the same line again.
Check for extra devices sharing that line like Message indicator, Answering machine,
Alarm system, credit card machine, etc. Use a “privacy module” between the line and
that extra device to keep them off the line when line is being used by your phone.
Set your Alarm system and/or your SL line to share FAX line not your voice lines.
Excessive wiring- Total wire length per line must be under 300 feet (for example if
you have 9 wall jacks -no matter a phone plugged in or not- and each jack is
connected via a 100 foot wire to a common point then your total wire length is 9 x
100=900 feet )
Audio shuts off or flickers
Extensive audio volume. Lower the volume to proper level.
AudioImage