iiNet TP-Link TD-W9970 User manual
Quick Setup Guide
TP-Link TD-W9970
Broadband Gateway
2
Before you get started
Make sure you have an email or SMS from us
advising that your internet service is active.
Hello Finn,
Your iiNet Internet service is now active! Here are
some details about your account - you can use
them to log in to Toolbox at https://toolbox3.
iinet.net.au and manange your account online.
Hello. Your iiNet service (username
iiNetAcct) is now active! Please check
your email for more details. Questions?
Please call 13 22 58. Regards, iiNet.
Get to know your modem
Power DSL Internet WiFi WPS USB LAN LAN LAN LAN
Light State Meaning
Power
DSL
Internet
On
Off
Modem has power. Flashes while booting
up or during updates.
Modem has no power.
On
Off
Modem has established a connection.
Flashes during connection attempt.
Modem has no connection.
On Modem is online.
WiFi
Off Modem is offline.
On WiFi is enabled.
Off WiFi is disabled.
3
Light State Meaning
WPS On
Off
Flashes during a WPS connection attempt
(may take up to minutes). Remains on for
~ minutes after successful connection.
WPS mode not in use.
USB On
Off
USB device is ready to use. Flashes while a
new USB device is booting up.
No USB device plugged into the USB port.
LAN - On
Off
Device(s) plugged into modem’s LAN
ports.
No device(s) plugged into modem’s LAN
ports.
Plug in for ADSL2+
1. Use the supplied power cable to connect the
power port to a power outlet and ensure it is
turned on.
2. Use the supplied Phone cable to connect your
modem’s grey VDSL port directly to the phone
socket on the wall OR the MODEM port on the line
filter, then plug the line filter into the wall.
Note: Devices plugged into any other phone
sockets in your home should have a line filter.
3. You can use an additional Ethernet cable to
connect your computer to any of your modem’s 4
LAN ports. Alternatively, follow the steps later in
this guide to connect devices via WiFi.
4. Turn to next page to continue setup.
USB WiFi WPS ON/OFFVDSL LAN4
WAN LAN3 LAN2 LAN1 Power
Power Cable
Plug into power outlet
Phone Cable
Plug directly into the
phone socket or via the
line filter's MODEM port. 1
2
Ethernet Cable
Plug into your computer’s
Ethernet Port (Optional)
3
MODEMLINE
MODEM PHONE
4
Powering on your Modem
Switch your modem on using the power button
located on the back. By default, your broadband
settings should configure automatically once your
Broadband service is active and your modem is
powered on for 15 minutes.
The Internet light on the front of your modem
should be on.
Is the internet light off?
Ensure that you received an email from us advising
that your Broadband service is ACTIVE.
If you haven’t received the email, your Broadband
service is not ACTIVE yet. Please check your last email
from us for advice on your connection appointment.
It will include a reference number in case you need to
call with any concerns.
If you have, please use the contact details on the
back cover of this guide to call our Support Team for
assistance.
5
WiFi (Wireless) Setup
Your modem’s WiFi has been pre-configured.
You’ll find the WiFi network name (SSID) and
password printed on a sticker on the base of
your modem.
1. Make sure that WiFi is enabled on your computer,
tablet, smartphone or other WiFi device.
2. View the list of available WiFi networks on your
WiFi device and select the network that matches
the network name on your modem’s sticker.
3. Enter the WiFi password exactly as printed on the
sticker.
Power: 12V 1A
Default Access:
http://tplinkmodem.net
Username: admin
Password: admin
MAC: 00-CA-FE-C0-FF-EE
Wireless Password/PIN: 12345678
SSID: WiFi-1AB2
Power: 12V 1A
Default Access:
http://tplinkmodem.net
Username: admin
Password: admin
MAC: 00-CA-FE-C0-FF-EE
Wireless Password/PIN: 12345678
SSID: WiFi-1AB2
6
WiFi Customisation
1. After logging into the modem interface at
http://192.168.1.1, you can customise your WiFi
network details by selecting Basic > Wireless.
2. Wireless must be set to Enable. If Enabled SSID
Broadcast is not is ticked, your network name will not
be visible to WiFi devices and you’ll have to enter it
manually to connect.
3. SSID1 is the name of your primary WiFi network. You
can change this to anything you’d like and click Save.
4. Select Wireless > Wireless Security and made your
sure your WiFi network is selected in the SSID drop-
down menu.
5. Select WPA/WPA2 - Personal with Authentication
Type WPA2-PSK and AES Encryption.
6. Change the Wireless Password to something
that’s hard for others to guess but easy for you to
remember. Make sure you write down your new WiFi
details, otherwise you may need to factory reset your
modem if you forget them. Click Save.
7. After changing your WiFi details, you may need to
reconnect your WiFi device(s) using the new name/
password.
Ye Olde Interweb
LAN Solo
WiFi-1AB2
Connected
Web Slinger
Cartoon Network
Wu-Tang LAN
Searching...
7
Router Security Settings
If desired, you can change your modem's
administrative username and password. This can be
handy if you have tenants or meddling teens and you
don’t want them to change your modem settings.
Simply select System Tools > Manage Control. You can
change the username and/or password in the Account
Management section.
Here's a tip:
If you ever forget your custom login details, you can
factory reset the modem to return it to the default
settings. However, you will also lose all other custom
settings, so you’ll need to set up your modem again.
Internet address: http://...
Default username: admin
Default password: admin
8
Notes
9
Warranty Information
1. How to claim under the warranty and your rights
1.1 In order to claim under the warranty, you should contact
us to advise that you wish to claim under the warranty and
answer any questions we have. We will assess whether you
are eligible to claim under the warranty and determine, at our
option and in accordance with any specific terms that apply
to the relevant equipment, whether to repair or replace your
equipment, or provide a credit.
iiNet:
• Phone: 13 22 58
• Email: [email protected]
Westnet:
• Phone: 1300 786 068
• Email: [email protected]om.au
1.2 If we determine that your equipment needs to be returned,
you will be sent replacement equipment and a return freight
bag in which to return the faulty equipment.
1.3 If the faulty equipment is not returned to us, with all cables,
accessories and components, within 21 days of you receiving
the replacement equipment and return freight bag, you will
be charged the full price for the purchase of the equipment
that we sent to you, plus any shipping costs relating to
the prepaid satchel that was sent to you. You will also still
be charged for the original equipment and if the original
equipment has already been paid for, you will not be entitled
to a refund.
1.4 The warranty does not apply to faults caused by any of the
following (Non Covered Events):
a) any equipment not supplied by us;
b) any interference with or modification to the equipment or a
failure to use it in accordance with instructions; or
c) damage caused by you or someone who has used the
equipment (for example misuse or exposure to liquid or
excessive heat); or
d) an external event (for example a fire or flood).
1.5 If on inspection of the returned equipment we determine
that the fault was caused by a Non Covered Event, you will
be charged for the original equipment (or if the original
equipment has already been paid for, you will not be entitled
to a refund) and the replacement equipment, unless:
a) you have not used the replacement equipment;
b) and you return it to us in its unopened packaging, in which
case, you will not be charged for the replacement equipment.
1.6 The repair or replacement of equipment may result in loss
of data (such as loss of telephone numbers stored on your
handset).
10
Warranty Information
1.7 Goods presented for repair may be replaced by refurbished
goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods.
If your equipment is replaced with refurbished equipment,
the warranty applies in relation to that refurbished
equipment from the remainder of the original Warranty
Period or thirty days, whichever is longer.
1.8 The benefits given to you by this warranty are in addition to
other rights and remedies you may have at law.
1.9 Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not
amount to a major failure.
1.10 This warranty is given by iiNet Limited (ACN 068 628 937) of
1/502 Hay Street, Subiaco, WA, 6008. You can contact us on
questions regarding this warranty.
1.11 Latest Warranty Information: http://www.iinet.net.au/
about/legal/pdf/general-equipment-warranty.pdf
2. Warranty Period
Purchase: 24 Months
2.1 You must notify us of the fault with your equipment within
the applicable Warranty Period (beginning from the date you
purchased the equipment)
2.2 We will repair, replace or provide credit for faulty equipment
provided by us at no cost to you, if you notify us of the fault
within the applicable Warranty Period.
2.3 However, we will charge you for the repair or replacement of
faulty equipment, if the fault was caused by a Non Covered
Event.
2.4 If we decide to repair the equipment, you must give us
sufficient information to assess the fault, including allowing
us to test your personal computer.
11
Moving house?
Don’t leave your broadband behind!
Call our movers team on 1300 541 714
Support
iiNet Support Westnet Support
Available 24/7 Available 24/7
13 22 58 1300 786 068
ACN 068 628 937
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