iiNet TG-789 User manual

TG789
Broadband Gateway
Quick Setup Guide

Before you get started
Make sure you have an email or SMS from us advising that your
internet service is ACTIVE or ready to be activated.
Hello Finn,
Your iiNet Internet service is now active! Here are
some details about your account - you can use
them to log in to Toolbox at https://toolbox3.https://toolbox3.
iinet.net.auiinet.net.au and manange your account online.
Hello. Your iiNet service (username
iiNetAcct) is now active! Please check
your email for more details. Questions?
Please call 13 22 58. Regards, iiNet.
2

What are you setting up today?
How you plug in depends on which type of
internet service you have. If you’re not sure,
please check the email and/or SMS from us
regarding your internet order, or your customer
invoice.
3
TECHNOLOGY TYPE / PRODUCT START ON PAGE...
ADSL Broadband 6
VDSL2 Broadband 6
Naked Broadband 7
NBN™ Fibre to the Node/Building FTTN/B 7
NBN™ Fibre to the Curb FTTC 8
NBN™HFC 9
TECHNOLOGY TYPE / PRODUCT START ON PAGE...
NBN™ Fibre to the Premises FTTP
NBN™Wireless
10
11
NBN™Satellite 12
Non-NBN™ Fibre to the Home FTTH
WiFi
13
19
Netphone VoIP 20

4
STATUS WAN INTERNET WPS ETHERNET.GHz GHz USB WIRELESS
BUTTON
PHONE
WiFi
Get to know your modem’s lights

Get to know your modem’s lights
5
Light State Meaning
STATUS Off Modem has no power.
Red Modem is offline.
Green Modem is online.
Orange Modem is rebooting or
powering up. Flashes
during firmware upgrade.
WAN Off No connection or
modem has no power.
Green Modem has a connection.
Flashes during
connection activity.
Internet Off Modem has no power.
Red Modem is offline.
Green Modem is online. Flashes
during connection activity.
Wireless .GHz
or GHz
Off WiFi off/disabled or
modem has no power.
Green WiFi enabled. Flashes
during WiFi activity and
when rebooting.
Light State Meaning
WPS Off WPS not in use or
modem has no power.
Red WPS connection
failed - try again.
Green WPS connection successful.
Ethernet
Orange WPS search mode on
or WPS connection in
progress. Flashes.
Off Nothing connected to
LAN ports or modem
has no power.
USB
Green Ethernet connection to any
LAN port. Flashes during
connection activity.
Off No USB device detected.
Netphone
Green USB device detected. Flashes
during connection activity.
Off VoIP disabled or modem
has no power.
WiFi Button
Green VoIP enabled. Flashes
during calls.
N/A A button you can press to
turn WiFi ability on/off.

Plug in for ADSL and VDSL2
1. Using the power cable supplied, connect your
modem’s Power port to a power outlet. Press the
Power button on the back of the modem to turn
it on.
2. Use the supplied Phone cable to connect your
modem’s grey DSL port directly to the phone
socket on the wall OR the ADSL port on the line
filter, then plug the line filter into the wall.
Note: Devices plugged into any other phone
sockets in your home should have a line filter.
3. If you wish to use your VoIP phone service,
connect a phone handset to your modem’s
Phone1 port.
4. You can use an additional Ethernet cable to
connect your computer to any of your modem’s 4
LAN ports. Alternatively, follow the steps later in
this guide to connect devices via WiFi.
Turn to Page 14 to continue setup.
Phone Cable Ethernet Cable
Plug into handset Plug into your computer’s
(Optional) Ethernet Port (Optional)
Line Filter
Only needed if you
have ADSL and you Phone Cable Power Cable
Plug into the phone Plug into a power outlet
need to plug the socket on the wall
modem and a handset
for Home Phone into
PHONE ADSL
123 4
the same wall socket
6

Plug in for NBN™FTTN/FTTB and Naked DSL
1. Using the power cable supplied, connect your
modem’s Power port to a power outlet. Press the
Power button on the back of the modem to turn
it on.
2. Use the supplied Phone cable to connect your
modem’s grey DSL port directly to the phone
socket on the wall (remove any other phone or fax
devices). Do not use a line filter.
3. If you wish to use your VoIP phone service,
connect a phone handset to your modem’s
Phone1 port.
4. You can use an additional Ethernet cable to
connect your computer to any of your modem’s 4
LAN ports. Alternatively, follow the steps later in
this guide to connect devices via WiFi.
Turn to Page 14 to continue setup.
123 4
Power Cable
Plug into a power outlet
Phone Cable
Plug into handset
(Optional)
Phone Cable
Plug into the phone
socket on the wall
Ethernet Cable
Plug into your computer’s
Ethernet Port (Optional)
7

Plug in for NBN™FTTC
Before you get started...
If you received a new NBN™ Connection Box along with your
modem, please follow its setup guide to get it plugged in and
turned on before you set up your modem.
1. Using the power cable supplied, connect your
modem’s Power port to a power outlet. Press the
Power button on the back of the modem to turn
it on.
2. Use the supplied Ethernet cable to connect your
modem’s red WAN port to the yellow GATEWAY
port on your NBN™ Connection Device.
3. If you wish to use your VoIP phone service,
connect a phone handset to your modem’s
Phone1 port.
4. You can use an additional Ethernet cable to
connect your computer to any of your modem’s 4
LAN ports. Alternatively, follow the steps later in
this guide to connect devices via WiFi.
Turn to Page 14 to continue setup.
Ethernet Cable
Plug into your computer’s
Ethernet Port (Optional)
Phone Cable
Plug into handset
(Optional)
Power Cables
Plug into  power outlets
NBN™ Connection Device
Connects to your modem via
Ethernet to the WAN Port
Phone Cable
Plug into the phone
socket on the wall
123 4
8

Plug in for NBN™HFC
Before you get started...
If you received a new NBN™ Connection Box along with your
modem, please follow its setup guide to get it plugged in and
turned on before you set up your modem.
1. Using the power cable supplied, connect your
modem’s Power port to a power outlet. Press the
Power button on the back of the modem to turn
it on.
2. Use the supplied Ethernet cable to connect your
modem’s red WAN port to the UNI-D 1 port on
your NBN™ Connection Box (note that some
boxes may have one yellow LAN port instead).
3. If you wish to use your VoIP phone service,
connect a phone handset to your modem’s
Phone1 port.
4. You can use an additional Ethernet cable to
connect your computer to any of your modem’s 4
LAN ports. Alternatively, follow the steps later in
this guide to connect devices via WiFi.
Turn to Page 14 to continue setup.
Ethernet Cable
Plug into your computer’s
Ethernet Port (Optional)
Phone Cable
Plug into handset
(Optional)
Power Cables
Plug into  power outlets
Cable Socket
Connects to NBN™
Connection Box
NBN™ Connection Box
Connects to your modem via
Ethernet to the WAN Port
123 4
9

Plug in for NBN™Fibre to the Premises
1. Using the power cable supplied, connect your
modem’s Power port to a power outlet. Press the
Power button on the back of the modem to turn
it on.
2. Use the supplied Ethernet cable to connect your
modem’s red WAN port to the UNI-D 1 port on
your NBN™ Connection Box. If UNI-D1 doesn’t
work, try each UNI-D port before contacting us
for a hand.
3. If you wish to use your VoIP phone service,
connect a phone handset to your modem’s
Phone1 port.
4. You can use an additional Ethernet cable to
connect your computer to any of your modem’s 4
LAN ports. Alternatively, follow the steps later in
this guide to connect devices via WiFi.
Turn to Page 14 to continue setup.
Ethernet Cable
Plug into your computer’s
Ethernet Port (Optional)
Phone Cable
Plug into handset
(Optional)
POWE R
NBN™ Connection Box
Connects to your modem via
Ethernet to the WAN Port
Power Cables
Plug into  power outlets
1243
10

Plug in for NBN™Wireless
1. Using the power cable supplied, connect your 3. If you wish to use your VoIP phone service,
modem’s Power port to a power outlet. Press the connect a phone handset to your modem’s
Power button on the back of the modem to turn Phone1 port.
it on. 4. You can use an additional Ethernet cable to
2. Use the supplied Ethernet cable to connect your connect your computer to any of your modem’s 4
modem’s red WAN port to the UNI-D 1 port on LAN ports. Alternatively, follow the steps later in
your NBN™ Connection Box. If UNI-D1 doesn’t this guide to connect devices via WiFi.
work, try each UNI-D port before contacting us Turn to Page 14 to continue setup.
for a hand.
POWE R
Ethernet Cable
Plug into your computer’s
Ethernet Port (Optional)
Phone Cable
Plug into handset
(Optional)
Power Cables
Plug into  power outlets
NBN™ Connection Box
Connects to your modem via
Ethernet to the WAN Port
123 4
11

Plug in for NBN™Satellite
1. Using the power cable supplied, connect your 3. You can use an additional Ethernet cable to
modem’s Power port to a power outlet. Press the connect your computer to any of your modem’s 4
Power button on the back of the modem to turn LAN ports. Alternatively, follow the steps later in
it on. this guide to connect devices via WiFi.
2. Use the supplied Ethernet cable to connect your Turn to Page 14 to continue setup.
modem’s red WAN port to the UNI-D 1 port on
your NBN™ Connection Box. If UNI-D1 doesn’t
work, try each UNI-D port before contacting us
for a hand.
NBN™ Connection Box
Connects to your modem via
Ethernet to the LAN Port
Satellite Socket
Connects your NBN™
Connection Box to your
Satellite Dish
Ethernet Cable
Plug into your computer’s
Ethernet Port (Optional)
Power Cables
Plug into  power outlets
POWE RSAT
SATELLITE
123
12

Plug in for non-NBN™Fibre to the Home
1. Using the power cable supplied, connect your
modem’s Power port to a power outlet. Press the
Power button on the back of the modem to turn
it on.
2. Use the supplied Ethernet cable to connect your
modem’s red WAN port to the LAN1 port on your
FTTH Connection Box.
3. If you wish to use your VoIP phone service,
connect a phone handset to your modem’s
Phone1 port.
4. You can use an additional Ethernet cable to
connect your computer to any of your modem’s 4
LAN ports. Alternatively, follow the steps later in
this guide to connect devices via WiFi.
Turn to Page 14 to continue setup.
POW ERLAN 1LAN 2LAN 3LAN 4
Power Cables
Plug into  power outlets
123 4
Ethernet Cable
Plug into your computer’s
Ethernet Port (Optional)
FTTH Connection Box
Connects to your modem via
Ethernet to the WAN Port
Phone Cable
Plug into handset
(Optional)
13

14
Automatic Configuration
By default, your broadband settings should
configure automatically once your internet
service is ready and your modem is powered on
for 15 minutes.
. The Internet light on the front of your modem
should be green.
. The Phone light on the front of your modem
should be solid green if you have an active VoIP
phone service and a handset connected to the
modem. See page 20 of this guide for more
details.
1
2
Is the internet light off?
Ensure that you received an email from us
advising that your internet service is ACTIVE or
ready to be activated.
If you have, please turn to the next page to
attempt a manual configuration.
If you haven’t received the email, your internet
connection isn't ready yet. Please check your
last email from us for advice on your connection
appointment. It will include a reference number in
case you need to call us with any concerns.
•
•
STATUS WAN INTERNET WPS
WiFi
ETHERNET.GHz GHz USB WIRELESS
BUTTON
PHONE
1 2

Manual Configuration 1 of 4
You can log in to your modem settings to 1. On your connected computer or WiFi device, open
configure your connection, or simply adjust your your web browser and go to http://10.1.1.1
WiFi settings. 2. Log in with the default username and password,
which can be found under “GUI Login” on your
modem’s barcode sticker.
TG789vac v2
Wireless VoIP Smart Ultra Broadband Gateway
Wireless user codes
2.4GHz Network name:
5GHz Network name:
Wireless Key:
iinetD1234F
iinetD1234F - 5G
3X4mple123
GUI Login: http://10.1.1.1
Username: admin
Password: test01234
TG789vac v2
Wireless VoIP Smart Ultra Broadband Gateway
Wireless user codes
2.4GHz Network name:
5GHz Network name:
Wireless Key:
iinetD1234F
iinetD1234F - 5G
3X4mple123
GUI Login: http://10.1.1.1
Username: admin
Password: test01234
3. The Setup Wizard should run; if not, simply click
Setup Wizard on the dashboard.
4. Select your provider from the Internet Service
Provider list. For the rest of the settings, refer to
the table on the next page to the type of internet
that you have.
5. Click Next. If you have an active iiNet Netphone
(VoIP) service, you can enter its details here. If you
have VoIP with another provider or your service
isn't ready yet, click “I don’t have VoIP”. You can set
up VoIP later with the steps on page 20.
6. Click Next, and then turn to page 17 to continue
with your manual configuration.
15

Manual Configuration 2 of 4
The different settings for different types of internet.
16
Type of Internet WAN Interface WAN Type VLAN Enabled Other Settings
ADSL / Naked
VDSL
NBN™ HFC & FTTC
ADSL
VDSL
Ethernet
PPP over Ethernet
You’ll also need to enter your username
and password as shown on the email from
us advising that your broadband service is
active/ready to be activated.
Off
On
On
VPI  / VCI 
VLAN ID 
VLAN ID 
NBN™ Satellite Ethernet Off N/A
NBN™ FTTP Ethernet Dynamic IP Address Off N/A
NBN™ FTTB / N VDSL On VLAN ID 
NBN™ Wireless Ethernet On VLAN ID 
Non-NBN™ FTTH
Non-NBN™ Fibre to the
Home (FTTH) services
include OptiComm,
Places Victoria and
South Brisbane Fibre.
Ethernet Dynamic IP Address*
*Some of these estates require
WAN Type PPP over Ethernet
instead, so please try this setting if
Dynamic IP doesn't work for you.
Off N/A

Manual Configuration 3 of 4
If you wish to keep the default WiFi settings,
simply leave all boxes blank and click Next until
you reach the Router Security Settings step in the
Setup Wizard, which is covered on the next page.
1. Wireless 2.4GHz must be turned ON in order to
connect to this network. If SSID Broadcast is OFF,
your network name will not be visible to WiFi
devices and you’ll have to enter it manually to
connect.
2. The 2.4Hz SSID Broadcast name is the name of
your 2.4GHz WiFi network. You can change this to
anything you’d like.
3. Click Next and make sure Security Key Type/
Security Mode is set to WPA+WPA2 PSK.
4. The 2.4GHz Security Key is the password for your
2.4GHz WiFi network. Change this to something
that’s hard for others to guess but easy for you to
remember. You may wish to write down your new
WiFi details for future reference.
5. Click Next and run through steps 1-4 again for
your 5GHz WiFi network. Your modem has 2
WiFi networks which broadcast on different
frequencies. If your device(s) can’t connect to the
latest 5GHz network, use the 2.4GHz one.
6. Click Next and turn to the next page to continue
with your manual configuration.
17

Manual Configuration 4 of 4
Default username:
Internet address:
Default password:
admin
http://10.1.1.1
Printed on the sticker on
the base of your modem
TG789vac v2
Wireless VoIP Smart Ultra Broadband Gateway
Wireless user codes
2.4GHz Network name:
5GHz Network name:
Wireless Key:
iinetD1234F
iinetD1234F - 5G
3X4mple123
GUI Login: http://10.1.1.1
Username: admin
Password: test01234
TG789vac v2
Wireless VoIP Smart Ultra Broadband Gateway
Wireless user codes
2.4GHz Network name:
5GHz Network name:
Wireless Key:
iinetD1234F
iinetD1234F - 5G
3X4mple123
GUI Login: http://10.1.1.1
Username: admin
Password: test01234
The Setup Wizard allows you to change the username
and password used to log in at http://10.1.1.1. This can
be handy if you have tenants or meddling teens and
you don’t want them to change your modem settings.
To keep the defaults, simply leave the boxes blank
and click Next. If you do set a custom username and/
or password, you should write it down and keep it
somewhere safe.
All done!
If you can’t get online, see the back cover of this guide
to contact our friendly Support Team.
If you ever forget your custom login details, you can
factory reset the modem to return it to the default
settings. However, you will also lose all other custom
settings, so you’ll need to set up your modem again.
18

Connecting via WiFi
Your modem’s WiFi has been pre-configured.
You’ll find the WiFi network name (SSID) and
password (Wireless Key) printed on a sticker on
the base of your modem.
TG789vac v2
Wireless VoIP Smart Ultra Broadband Gateway
Wireless user codes
2.4GHz Network name:
5GHz Network name:
Wireless Key:
iinetD1234F
iinetD1234F - 5G
3X4mple123
GUI Login: http://10.1.1.1
Username: admin
Password: test01234
TG789vac v2
Wireless VoIP Smart Ultra Broadband Gateway
Wireless user codes
2.4GHz Network name:
5GHz Network name:
Wireless Key:
iinetD1234F
iinetD1234F - 5G
3X4mple123
GUI Login: http://10.1.1.1
Username: admin
Password: test01234
1. Make sure that WiFi is enabled on your computer,
tablet, smartphone or other WiFi device.
2. View the list of available WiFi networks on your
WiFi device and select the network that matches
the network name on your modem’s sticker.
3. Enter the WiFi password (wireless key) exactly as
printed on the sticker.
Your modem has 2 WiFi networks which share the same
default password but broadcast on different frequencies.
If your device(s) can’t connect to the latest 5GHz
network, use the 2.4GHz one.
19

Setting up VoIP
If you didn’t set up VoIP in the Setup Wizard or you
have a third party VoIP provider, please use these
instructions.
Porting your existing phone number to VoIP?
If you’ve asked us to convert your existing
phone number to a VoIP service, please allow
up to 7 days after your internet service is
active for this porting process to complete.
We’ll send you an email to confirm when your
VoIP service is active and ready to use.
Phone 1
20