Iluv TS100 User manual

Experiencing An Issue?
You can submit a warranty claim by going to support.iluv.com. On the website
you will need to fillout the following: product's date of purchase, order id,
model number, and a brief descripon of the problem. Once the claim is
submied, our customer service representaves will contact you with
instrucons for product return and replacement.
Please note: This warranty does not apply to products purchased internaonally
through an United States commerce plaorm such as Amazon.com or iLuv.com
How to submit a warranty claim
1 Year Warranty
Our goal is to provide you with defect free products that provide years of
trouble-free service. All our products are manufactured to the highest
standard and conform to all obligatory and appropriate quality codes. We
are confident that our product will meet or exceed the your expectaons so
we offer a free 1 year warranty for all our products.
The warranty covers any defect that is aributable to a manufacturing, assembly, or material fault.
For more informaon regarding our warranty, please visit us at iluv.com/pages/warranty

New Earbud Prep
When using the TS100s for the first me, please make sure to charge both
earbuds as well as the charging case for 30 minutes. Aer the earbuds and the
charging case is fully charged, please play test audio at 50% volume for a
minimum of 15 minutes to eliminate any inconsistent sound from the earbuds.
If you’re experiencing any other issues, please visit us at support.iluv.com or send an email to [e-mail]
Play test audio at 50%
volume for 15m
Leave earbuds in
charging case for 30m
Take earbuds out
of the charging case

Desync Fix
If the TS100s are desynced from one another please reset the connecon by
tapping the center of both earbud twice. If you hear a beep sound from both
earbuds simultaneously then your earbuds are paired and you are good to go.
If you’re experiencing any other issues, please visit us at support.iluv.com or send an email to [e-mail]
Tap center of both
earbuds twice
Place both earbuds
into your ear
BeepBeep

Pairing Fix
TS100 earbuds are designed to automacally restore connecon with the last
paired device when powered on. The simplest way to restore connecon is to
put the earbuds back into the case and take them out aer 5 seconds. If this
doesn't resolve the problem, reset your Bluetooth on your device while the
earbuds are in pairing mode. If this doesn't work, you may need to restart your
mobile device.
If you’re experiencing any other issues, please visit us at support.iluv.com or send an email to [e-mail]
Close lid and
take out aer 5s
Place earbuds
in charging case

Charging Fix
Place both earbuds in the charging case for 15 minutes then remove them;
both earbuds will automacally power on for use. Please make sure the case
and earphones are charged. To confirm the case’s baery strength, plug in
your USB charger and four LED’s will indicate the charging case is fully charged.
Please also make sure to check if the USB adapter or the wall outlet is working.
If you’re experiencing any other issues, please visit us at support.iluv.com or send an email to [e-mail]
Plug USB to charging
case and adapter
Leave earbuds in
charging case for 15m

Impacted Speaker Fix
The TS100 sound quality may decrease whenever dust or wax impacts the
speaker mesh of the earbuds. Please make sure to check for impacted areas
and clean the speaker mesh oen to ensure good sound quality.
If you’re experiencing any other issues, please visit us at support.iluv.com or send an email to [e-mail]
Clean earbud meshClean charging pins
Clean case charging pins